Case Manager

Do you have a passion for giving back?

Do you like making a difference?

Do you like making someone smile?

If you answered “yes” to all the above questions, we would love to have a conversation with you. 

Job Summary:

Responsible for providing In-Home crisis and non-crisis case management services to Agency consumers.


  • Provide In Home services to consumer by PARTNERING with the referral agency, Children, Youth and Families, to identify and achieve both consumer and agency goals, by PROVIDING the consumer with referrals to community resources, mental health facilities, drug and alcohol treatment, and any other necessary referrals, as needed.
  • Maintain compliance with CYF and NCA regulations by CREATING and UPDATING consumer files, submitting in –home services plan, weekly reports, contact summaries, and all other paperwork by ensuring all client information is implemented accurately into both the STAT and Key Information and Demographic System (KIDS), in a concise and timely manner.
  • Participate in the In-Home Services On-Call Cycle by TAKING part in the assigned rotation, opening cases and assisting consumers in an emergency or crisis situation.
  • Providing the agency with outcomes by CONDUCTING North Carolina Family Assessments with all assigned cases that are applicable.

Position Requirements:

  • Requires a Bachelor’s Degree in Social Work or related field, prefer a Master’s Degree
  • 3–5 years of equivalent professional experience
  • Basic knowledge of a personal computer and Microsoft Word.
  • Possess a valid Pennsylvania Driver’s License, access to an automobile and current automobile insurance.
  • Act 33/34, Criminal Background, and FBI Clearances are also required within 30 days upon hiring.
  • Flexibility with regard to a work schedule to meet the availability of the clients.
  • A willingness to transport clients is also required.
  • Familiar with the human service field, the juvenile court system, child development, conflict resolution, and experience with individual and family counseling
  • Must maintain consumer, program and agency information in a confidential manner and discuss such information privately with only appropriate personnel.
  • Expected to treat all consumers with respect and professionalism.
  • Effective verbal and written communication skills.


  • Master’s Degree: mid to high $30’s
  • Bachelor’s Degree: mid $30″s

Organizational Summary:

Life’sWork of Western PA is a non-profit organization empowering people to live the life they choose. We partner with people with disabilities, people with other barriers, and young adults to pursue their hopes and dreams through strengthening workplace abilities, building life skills, and developing meaningful relationships.

We believe everyone deserves to share in opportunities of meaningful employment. Through employment for all, we envision creating a compassionate, inclusive and equitable community where all individuals have a chance to flourish. A career at Life’sWork means a chance to promote life altering change in an individual’s life.

Benefit Package:

  • Health Coverage: (full-time only)
    • Pays 100% of employee only coverage.
    • Matches up to $700 towards your health savings account (H.S.A.)
  • Other benefits; (100% paid by employee)
    • Dental and vision
    • Aflac
    • Legal Shield / Identity Theft
  • Paid Time Off (PTO):
    • Beginning your second year, full-time employees will receive 20 days of PTO
    • Beginning your second year, part-time employees may receive up to 10 days of PTO
  • Holidays: (full-time & part-time)
    • Offer 12 holidays per year
  • Retirement Plan (403(b) Thrift Plan):
    • Matches 100% up to 5% of employee’s contribution
  • Mileage reimbursement:
    • Follows the federal mileage rate.

Signing Bonus of $500.00 and after 6 months you receive another $500.00

Diversity and Inclusion Statement:

At Life’sWork of Western PA, we have a clear vision: to create a community where difference is valued. As an organization with a mission that is centered around lifting up some of the most vulnerable members of society, diversity and inclusion are more than just words to us. Here, everyone is welcome. We employ, train, compensate, and promote regardless of race, age, sex, religion, color, national origin, language, sexual orientation, pregnancy, gender identity, handicap or disability, and other protected status’. As an employment organization that is continually evolving to provide the best possible services for our clients, we strive to be as diverse as the individuals that we serve. Life’sWork is fully focused on building and nurturing a workplace where inclusion is part of our everyday culture, not just an initiative; where all employees feel their individual gifts are celebrated and appreciated, and where they are encouraged to be who they are.

There is always more work to be done, and we believe that if the services that are provided by our organization are done through a diverse mix of talents, perspectives, and backgrounds, we can play a role in creating ongoing and lasting change.

Life’sWork has developed Safety Operating Procedures. All staff and clients are required to follow these rules diligently so that we can sustain a healthy and safe workplace for all in this unique environment.

Administrative Assistant

This position is responsible for the maintenance of guardianship consumers’ bank accounts, with adherence to asset limits, burials accounts, and bank accounts. The position is responsible for estate reporting, benefits applications and providing aid to case managers. Duties include balancing accounts, completing accounting reports for Guardian of Estate reporting, social security reporting, VA reporting, audit reviews and fiscal reports, as well as following up on all necessary financial information needed for the clients benefits. Position will also be responsible for interfacing with referring agencies and completing intake assessments of all new wards. Case management assistance as required.

Duties and Responsibilities:

  • Assist with all aspects of fiscal management of client accounts: data entry, periodic reports, reconciliation of bank statements, opening and managing client bank accounts, making various payments, reporting on accounts to supervisor and alerting of any irregularities.
  • Work directly with our attorney on Estate reports and documentation needed.
  • Participate in team meetings
  • Intake paperworks as assigned
  • Applications and ongoing maintenance of benefits such as SS and MA
  • Participate in training and development activities including those designed to improve responsiveness to the clients served and/or increased cultural awareness and those suggested in supervision.
  • Complete banking and purchasing of monthly food cards and bus passes, and various other items for clients
  • Travel to various facilities to make deliveries, assist with routine tasks on behalf of clients or conduct routine visits to check in on clients as needed
  • Communicate on behalf of clients to insurance agencies, physician’s offices and financial institutions regarding client’s benefits.
  • Monitor, sort and distribute daily mail.
  • Provide case management services on behalf of the client such as completing applications for benefits such as Social Security Disability or SSI, rent rebate forms; investigating medical insurance alternatives.
  • Will conduct research necessary to complete an appropriate burial plan.
  • In collaboration with guardianship caseworker, create debt repayment plans on behalf of client.
  • Initiate or respond to telephone contacts with bill collectors or parties owed money. Send letters as needed informing potential creditors of wards financial status.
  • Complete banking tasks such as obtaining cash for allowances, accomplishing immediate, non-routine check writing.  Close prior bank accounts and create new ones as needed; change signature cards as needed.
  • Attendance at departmental and agency wide staff meetings and in-service training.
  • Other duties as assigned.


Bachelor Degree preferred.  Experience with fiscal responsibilities connected with the role of Guardianship of Estate, MA/SSDI/I/VA benefit applications, estate bank accounts, as well as representative payee.  Must have good communication skills as the position requires interfacing with referring agencies to do intakes. Must be skilled in spreadsheets, google docs, and have a demonstrated ability to maintain detailed electronic records. Must demonstrate sensitivity to clients with special needs, including cultural awareness of the client population. Must have the ability to work independently. Additional duties include bill pay for all representative payee clients and other fiscal responsibilities as necessary. Reliable vehicle for work related travel is required.


Please email cover letter and resume to with “Guardianship Fiscal/Case Management Assistant” in the subject line.  Visit to learn more.


The psychotherapist will join the committed and compassionate team of the JFCS Counseling department, providing mental health services including individual counseling, group counseling, support groups, education, and community support. This full time position is responsible for intake evaluations, assessment, treatment, and coordination of care as needed for clients. The therapist will also have the opportunity to provide brief support services to job seekers and those entering training programs through the JFCS Career Development Center. The therapist will assist in the development of specialized training and staff development activities including collaboration with other departments.  They will participate in case reviews, meetings,  trainings, and all unit research activities.

Duties and Responsibilities:

  • Undertakes adult therapy and/or group counseling cases.
  • Conducts intake evaluations for all assigned referrals, including administrative and diagnostic assessments that assist in formulating an appropriate diagnosis.
  • Collaborates with the JFCS Career Development Center on programming, support groups, and brief support services.
  • Facilitates support groups for the community as assigned.
  • Schedules and coordinates client referrals as warranted by individual client needs.
  • Completes all required clinical documentation, including progress notes, treatment plans, treatment
  • Participates and presents cases for review and discussion with the clinic psychiatrist and other professional staff of the counseling unit.
  • Provides on-going and specialized consultation, training and skill development activities for service providers and family life education requests.
  • Participates in the development of training seminars, workshops and tele-conferences for presentation to JFCS staff and other mental health professionals.
  • Represents JFCS at professional meetings and conferences as assigned.
  • Participate in training and development activities including those which would result in increased responsiveness to the clients served and/or increased cultural awareness and those suggested in supervision.
  • Completes timesheets weekly
  • Other duties as assigned.


LCSW, LPC, or other licensed counselor eligible to be credentialed with health insurance panels. Must be licensed in the Commonwealth of PA or licensed elsewhere and eligible to be licensed in the Commonwealth. Experience in a clinical setting preferred.   Ability to communicate effectively and professionally at all levels with co-workers, family members, supervisors and other service providers.  Must have cultural sensitivity to the populations served by the agency.


Please email cover letter and resume to with “Psychotherapist” in the subject line.  Visit to learn more.

Career Counselor, MH/ASD Specialist

As a part of the JFCS Career Development Center’s career counseling team, this position works to develop career pathways and long-term career goals for job seekers in Allegheny County who struggle with mental health challenges and/or are on the autism spectrum. This individual works with job seekers ensuring they have all the tools necessary to achieve their goal; whether their goal be higher education, employment or career advancement.

Duties and Responsibilities:

  • Determine client eligibility for programming through JFCS Career Development Center
  • Develop individualized career pathway plan with each client
  • Identify and work to reduce barriers to accessing and retaining employment, including transportation, child care, and food insecurity, to help clients find stability and family-sustaining wages
  • Ensure each client has high quality materials needed to conduct a successful job search
  • Conduct individual career counseling sessions, both virtually and in person
  • Help to develop and deliver workshops targeted towards unique populations
  • Maintain contact with clients during job search and after placement to ensure job retention
  • Participate in training and represents JFCS when working with partner organizations and funders
  • Work closely with collaborating agencies and other JFCS departments
  • Act as a liaison for JFCS and hold off-site office hours (post-Covid) to best serve job seekers and partner organizations including universities, other non and for-profits
  • Represent JFCS in the community, through community outreach, and public speaking
  • Track and monitor programs in agency database system and other required formats


Experience working with individuals who have a mental health challenge or are on the autism spectrum.  Passionate about helping individuals achieve independence through work.  Applicants must have a strong background in mental health and working towards certification. A CRC, LCSW, LSW, or Counseling degree is preferred.


Please email cover letter and resume to with “Career Counselor, MH/ASD Specialist” in the subject line.  Visit to learn more.

Career Counselor, Barrier Reduction Specialist

As a part of the JFCS Career Development Center’s career counseling team, this position counsels clients in the development of career goals, plans and job search strategies. This individual will coach clients in interview techniques and job transition, and is able to facilitate a variety of workshops.
Duties and Responsibilities:

  • Provides individual assessment and career direction counseling for clients
  • Identifies and works to reduce barriers to accessing and retaining employment, including transportation, child care, and food insecurity, to help clients find stability and family-sustaining wages
  • Ensures each client has a high quality resume
  • Administers and evaluates vocational testing
  • Conducts individual career counseling sessions, both virtually and in person
  • Presents workshops on Resume Writing, Job Search Techniques, Interview Skills, and other vocational topics as required
  • Participates in meetings and professional conferences, representing the CDC as required
  • Assists in guiding and coaching clients to appropriate employment
  • Maintains contact with clients during job search and continues contact after employment in order to monitor employment status
  • Is knowledgeable in and provides labor market information to clients
  • Participates in training and development activities, particularly those recommended by immediate supervisor
  • Responds appropriately to the cultural characteristics of the client population; supports related departments as required
  • Represents the CDC and specific programs to the community through community outreach, public speaking, and response to community concerns about the programs and clients
  • Assumes other related duties as assigned


Minimum of five years of experience in counseling, education, human resources or a related field. Undergraduate degree in social work, counseling or related field; master’s degree preferred. Bilingual language skills are a plus. Excellent communication skills and experience in vocational testing.

Please email cover letter and resume to with “Career Counselor, Barrier Reduction Specialist” in the subject line.  Visit to learn more.

Direct Service Advocate I – Shelter & Hotline

Filling 3 Different Full-Time Schedules

About the organization. WC&S is a comprehensive domestic violence program annually serving over 8,000 adult and child survivors of domestic violence & facilitating an intervention program to over 500 people who are abusive. We are advocates, grounded in fostering a community of safety, healing, and empowerment for anyone affected by domestic violence. Our Mission is to strengthen our ability to meet the individual and evolving needs of those affected by domestic violence by investing in the growth of our people, deepening community engagement, and amplifying the voices of all survivors. All staff learn about and support the organization’s mission, vision, and values of Safety, Uplifting Others, Compassion, Courage, Equity, Survivor-Centered Advocacy, and Stewardship.

About the role. As a Direct Service Advocate, you would provide direct service advocacy, safety planning, emotional support, psychoeducation, case management, and information & referrals to clients of the WC&S Emergency Shelter, 24-Hour Hotline, and Text/Chat. You will have the ability to effectively work with adults and children who have experienced trauma, handle crises, manage multiple client cases and needs, and be a resourceful problem solver with strong attention to client safety, confidentiality, and wellbeing. Due to the sensitive nature of our work, it is important that you understand abusive family dynamics, including intimate partner violence (IPV), cycle of abuse, power and control dynamics, and child abuse and neglect. The successful candidate is flexible, sensitive to trauma and cultural diversity issues, and passionate about serving those experiencing IPV. This role will be based out of the WC&S Residential Program, which is housed in the main WC&S facility.

This role provides you with the opportunity to showcase your active listening, communication, and crisis management skills, and the ability to contribute to the organization’s mission in a variety of ways.  If you are comfortable building rapport, thinking outside the box, and working with a team to meet ever-changing needs, we are eager to hear from you. WC&S will offer you an environment that provides endless opportunities to advance your knowledge and skills.

Here’s what you will do:

  • Maintain building security and assure confidentiality of clients, residents, and location at all times
  • Conduct intake interviews with residents to identify individual needs
  • Provide individual advocacy and case management for residents related to ongoing safety planning, goal planning, housing support and advocacy, and more
  • Work regularly with residents on meeting basic daily needs
  • Facilitate weekly IPV educational support groups for residents
  • Prevent and manage crises through rapport building, active listening, mediation, and problem solving
  • Provide crisis counseling, safety planning, and information and referrals to Hotline callers and users of Text/Chat
  • Assist with training of new staff, volunteers, and interns
  • This position requires being available 40 hours per week; we are looking to hire 3 individuals to fill the following shifts:
    1. Sunday, Monday, Thursday, Friday, & Saturday 10:00 AM to 6:00 PM
    2. Sunday, Monday, Tuesday, Wednesday, & Thursday 2:00 PM to 10:00 PM
    3. Monday, Tuesday, Friday, & Saturday 12:00 PM to 12:00 AM
  • Perform other duties as assigned

Here’s what we are looking for:

  • Bachelor’s Degree in social work/social sciences or related field required
  • 1-3 years’ experience in direct services or human services field required
  • A demonstration of the understanding of abusive family dynamics, including intimate partner violence, cycle of abuse, power and control dynamic, cultural diversity issues and child abuse and neglect
  • Ability to establish healthy boundaries, trust, respect and rapport with adults and children
  • Ability to understand confidentiality and safety procedures
  • Adept in utilizing general technology including but not limited to Microsoft Office Suite, Windows, Outlook, and online software platforms
  • Experience working in organizations with a successful track record in diversity and inclusion cultures preferred
  • Act 33/34 Clearances and FBI Clearances will be required

About the benefits. WC&S offers a comprehensive and competitive benefits package, including: generous paid time off; health, vision, and dental insurance; short-term and long-term disability coverage; group life insurance; retirement plan; Flexible Spending Account; Employee Assistance Program; paid training and professional development opportunities; and is a Public Service (Student) Loan Forgiveness eligible employer.

WC&S is an equal opportunity employer and is committed to ensuring that both applicants and employees are treated without discrimination on the basis of race, color, gender identity expression, national origin, age, religion, disability status, sexual orientation/identity, citizenship status, veteran status, marital status or any other protected characteristic.


To ensure consideration for an interview, please send a resume and cover letter to the Recruitment Specialist by end of business on Tuesday September 7, 2021 at We are always accepting applications for the important Direct Services Advocate roles!

Fellow Development and Program Coordinator

PULSE recruits recent college graduates to live together in community, serve a year with a local nonprofit, and grow their personal and professional networks.

The Fellow Development and Program Coordinator reports to the Operations and Community Manager of PULSE and is responsible for the organization’s consistent, high-quality execution of its program.

The Fellow Development and Program Coordinator serves as the lead team member executing the Fellow Development Plan, including coordinating all aspects of the PULSE Program including PULSEStart, orientation, seminars, retreats, and mentoring program. In addition, the Fellow Development and Program Coordinator will serve as the main point of contact for the Fellows.

Position is a combination of working from our office, working from home, and being in the field to meet with Fellows and community partners, including, but not limited to:

  • PULSE office in Garfield
  • PULSE houses in
    • East End – Highland Park
    • South Hilltop – Allentown
    • North Side – Perry Hilltop
  • PULSE nonprofit partners located throughout the Pittsburgh area

Job Responsibilities

  • Counsel, mentor, and evaluate participants through regular meetings.
  • Create and administer a personal and professional development program to address PULSE participant experience, skill gaps, knowledge, etc. through a wide variety of vehicles (weekly seminars, bi-annual retreats, one-on-one meetings, and other personal and professional development opportunities for cohort).
  • Develop and implement a system to evaluate program success.
  • Communicate clearly to all staff and Fellows the purposes, objectives, aims and expectations of the PULSE program.
  • Orient fellows to the purposes, objectives, aims and expectations of the PULSE program.
  • Develop and implement a system to evaluate the skill, experience, personal and professional development needs of PULSE fellows.
  • Serve as the main point of contact for all fellows with any Program Related concerns.
  • Address participant questions, issues and challenges particularly related to house dynamics, maintenance and overall experience.
  • Assist staff with recruitment of Fellows, which could include outreach to personal and professional networks, presentations, on-campus and virtual recruitment sessions


  • $40,000 salary
  • Health insurance reimbursement
  • Retirement plan + employer match
  • 12 paid holidays
  • 20 days benefit time – sick/vacation/personal

To Apply

Please submit resume to by September 3.

Refugee Case Worker

Refugee Case Worker is responsible for ensuring a successful resettlement of refugees through provision of pre-migration and post-arrival responsibilities adhering to precise guidelines. The Refugee Case Worker works in coordination with program staff to help refugees navigate local systems,  access resources, and help them achieve early self-sufficiency. This position reports to the Director of Refugee & Immigrant Services.

Duties and Responsibilities (each case worker’s duties will vary depending on specific needs of program, but could include any of the below)

Pre-Migration Activities:

  • Upon initial referral of case, and upon notification of travel, coordinates and documents all activities connected to U.S. relative/friend if applicable.
  • Upon travel notification, secures housing rental, ensures apartment set-up (furniture, beds and household items) utility service set-up and welcome package preparation per funding guidelines.
  • Coordinates airport pick-up, meal provision, safety orientation, and financial package distribution (assuring signatures).

Post-Arrival Activities:

  • Conducts, arranges and/or ensures all core services provision per funding guidelines and core services checklist. This includes home visits, assessments, lease signing, intakes, cultural orientation provision as well as scheduling and connecting to external resources including government benefits, healthcare, school, ESL, and others as required.
  • Ensures allocation of client funding per program guidelines. Ensures client is aware of all spending and signs receipt of funding.
  • Serves as point person in event of emergency and/or urgent needs in the early resettlement period, ensuring client needs are promptly addressed and resolved. This includes working with landlords, government offices, schools, hospitals, doctors, and other agencies as needed. This may involve evening and weekend work.
  • Communicates –and ensures that others on team communicate—the “temporary teaching role” of agency to foster future independence and self-sufficiency.
  • Ensures transition to employment for working-age adults.
  • Ensures transition to services needed upon exit of resettlement services, primarily to Immigrant Services & Connections (ISAC).
  • Participates in provision/referral of intensive case management for most vulnerable.
  • Ensures use of interpretation, when needed, and ensures interpreter communicates correct instructions to client.
  • Advocates and educates a variety of providers, including welfare, educational, healthcare and others regarding culturally sensitive issues related to refugees.

Administrative Activities: 

  • Creates and maintains resettlement files; coordinates file reviews to ensure that all documents and case notes are in file per funding guidelines.
  • Maintains accurate written and electronic records in accordance with funding and agency requirements.
  • Ensures compliance and timely documentation with U.S. Refugee Program requirements through coordination with refugee department staff.
  • Prepares case notes on all contacts with or on behalf of clients as soon as possible after they happen; ensures, directly with other staff or through supervisor, that client files are complete.
  • Participates in departmental staff and planning meetings.
    Prepares reports to funders on resettlement program.
  • Oversees interns.
  • Attends refugee resettlement conferences as needed, local, regional and national.
  • Participates in staff development and training opportunities provided by JFCS and others.
  • Assumes other responsibilities as assigned related to refugee services and JFCS employees in general.
  • Translation/Interpretation Activities (if applicable)
  • Interprets in person or by phone for JFCS refugee clients in multiple settings
  • Follows interpreting/confidentiality guidelines as instructed
  • Translates documents as instructed by supervisor


Bachelor’s Degree (preferred) in social service, education or related field; two years of experience preferably in refugee or immigrant social services; excellent English (spoken and written); organizational and communication skills as well as ability to work under strict deadlines; ability to work as part of a team with case workers, employment specialists, interpreters and others; sensitive to cultural differences of clients and staff from diverse backgrounds; functional vehicle required; able to work flexible hours.

Note: For applicants who are bilingual:  Experience translating/interpreting in a culturally sensitive manner; serve as cultural liaison between JFCS and refugee community.


Please email cover letter and resume to with “Refugee Case Worker” in the subject line.  Visit to learn more.

Aftercare Peer Support Specialist

The Aftercare Peer Support Specialist assists, guides, and counsels formerly incarcerated individuals; ensuring that they have the necessary resources and support to successfully re-enter their communities, reconnect with their families, and avoid returning to jail or prison.

Reports To: Aftercare Director
Status: Fulltime/Exempt
Office Location: Pittsburgh’s Northside Community
Benefits: Competitive salary, paid vacation, generous PTO schedule, 401k retirement plan, various training/certification/professional development opportunities, mileage & parking reimbursement. Note: Currently, Foundation of HOPE does not provide health care insurance for employees.

Primary Responsibilities:

  • Engage regularly with Aftercare participants to offer one-on-one support and counseling.
  • Utilize HOPE’s Corporate Plan tool to assist participants in identifying, setting, and achieving personal re-entry goals.  Monitor goals on a quarterly basis, celebrating milestones and adjusting as needed.
  • Connect participants with community resources including basic needs assistance, housing, employment, counseling, mentoring, and support groups to ensure successful re-entry.
  • Identify and respond to potential recidivism warning signs (depression, isolation, substance use, etc.) exhibited by Aftercare participants, providing effective interventions and emotional support.
  • Assist with weekly PIRC (Positive Initiative to Reinforce Change) meetings including facilitating groups, developing discussion topics & questions, and training & supporting meeting facilitators.
  • Represent HOPE Aftercare at various community and social service provider meetings.
  • Identify new community resources and opportunities for supporting Aftercare participants.
  • Speak to various community groups (e.g., Rotary, AA/NA, chambers of commerce), faith-based communities (e.g., churches, mosques, synagogues), corporations & businesses to raise public awareness and generate support for HOPE Aftercare participants.

Required Skills & Experience

  • Compassion, empathy, and patience.
  • Genuine recognition of the dignity of all people regardless of their past history and/or mistakes.
  • Peer Support Specialist Certification.
  • 1-3 years of experience as a Peer Support Specialist, preferably in the field of re-entry.
  • Lived re-entry experience; former incarceration.
  • Working knowledge of local re-entry resources including trauma, crisis, housing, employment, substance abuse, AA/NA meetings, and basic needs assistance.
  • General knowledge of substance-use disorder.
  • Excellent listening and communication skills.
  • Computer-literate (able to enter information and navigate participant database).
  • High school diploma or GED.
  • Valid driver’s license and personal transportation.
  • Substance-free for the past 3 years or longer. Ability to pass initial intake drug test.

Interested candidates should submit a cover letter and resume by: Friday, September 17, 2021 via regular mail to:

Deacon Keith G. Kondrich
Aftercare Director
Foundation of HOPE
112 W. North Avenue
Pittsburgh, PA  15212

Electronic copies are acceptable and should be sent to:

Child Nutrition Partnerships Coordinator

Expands access to food resources for students by working with partners to create, organize and maintain food distribution systems serving students. The Coordinator primarily plans, implements, improves, supports and oversees food resource programs which include backpacks, weekend food programs, school food pantries and other similar distribution programs specifically for young people and their families. The Coordinator supports procurement, sourcing and coordination of food resources available to Child Nutrition Operators across the Food Bank’s 11-County service area in Southwestern Pennsylvania, while working to increase program access in this region.  Coordinator works as a member of a team to achieve the goals of the Child Nutrition Team and the strategic plan of Greater Pittsburgh Community Food Bank.

Key Responsibilities:

  • Work collaboratively with key internal and external program stakeholders to develop and implement new food resource models serving students.
  • Learn national best practices and use data-driven analysis to ensure sustainable, partner-based models for distribution.
  • Work closely with our regional Child Nutrition Outreach Coordinators to coordinate, support and evaluate county-specific plans for implementation of child nutrition food resource programs.
  • Initiate, develop, and maintain partnerships with organizations to assess community needs and guide partners on how to lead execution of high-impact food resource programs in our communities.
  • Coordinate all new partner on-boarding requirements including eligibility determination, program enrollment, pre-approval visits, agreements and training.
  • Provide on-going training, regular monitoring and technical support to ensure partners operate in compliance with all applicable program regulations and maintain a high level of customer service to all stakeholders.
  • Lead large groups of volunteers and ensure positive experiences for clients, volunteers, partners, and staff at program sites.
  • Work with Operations staff to select products and plan orders to ensure efficient and cost-effective utilization of resources in program execution.
  • Deliver presentations to a variety of audiences to raise awareness about food insecurity and the role child nutrition programs play in alleviation of hunger.
  • Ensure program compliance with standards of the Food Bank, Feeding America, PA Departments of Agriculture and Education, USDA, and other applicable oversight entities.
  • Gather information for grant reports and proposals that support child nutrition work
  • Collect and organize required paperwork and data from partner organizations.
  • Maintain accurate, complete and updated programmatic records and files.
  • Support team and Food Bank projects to continuously improve operations and strengthen service provided to our partners.
  • Respect the geographic and cultural diversity of organization partners and individual participants.
  • Perform other duties as assigned.


  • Bachelor’s Degree or equivalent experience in a related field.
  • A minimum of three years of programmatic experience in a related field.
  • Demonstration of strong motivation to end hunger and commitment to viewing the problem of hunger in a holistic context, including considerations of public health, social justice, diversity, equity, and the cultural importance of food.
  • Ability, experience and willingness to respectfully work with diverse populations, including the ability to engage with and build trust among people living in under-resourced communities.
  • Ability to make presentations and develop and deliver information to a variety of audiences.
  • Ability to work independently and as part of a team.
  • Possess an attitude of collaboration for working with community organizations and schools.
  • High quality customer service skills (exhibit objectivity, empathy, calmness and helpfulness)
  • Attention to detail and follows through on tasks.
  • Strong project management experience, including demonstrated organization and time-management skills, strong critical and analytic reasoning skills, and ability to handle large amounts of data efficiently and effectively.
  • Demonstrated experience and proficiency in Microsoft Office Suite, including Word, Excel and PowerPoint.
  • Automobile and valid Pennsylvania Driver’s License are required.  Work related travel is reimbursed at the federal reimbursement rate.
  • Must be able to lift or move up to 50 pounds.

Certificates: PA State Police Background clearance, PA Child Abuse History Clearance, Federal Criminal History Record Information (FBI Report), Food Safety Certificate required within 90 days of employment.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to click apply, create a login, fill out our online application and attach resume and cover letter.