Compassion Corner Assistant (Temporary Position)

Provide food assistance, information and referrals to families within Greater Pittsburgh Community Food Bank’s eleven-county service area.

Key Responsibilities:

  • Provide food assistance to families in need with dignity and respect.
  • Greet families.
  • Escort families to Compassion Corner.
  • Conduct intake.
  • Prepare food orders for both walk-ins and appointments.
  • Provide information and referrals.
  • Stock and replenish Compassion Corner inventory.
  • Maintain cleanliness of Compassion Corner, which is the area where families are served.
  • Respect the cultural diversity of the people for whom we are providing service.
  • Perform other duties as assigned by management.

Qualifications:

  • Ability to repeatedly lift 50 pounds in order to provide food assistance to families in need.
  • Ability to walk approximately at least ½ mile or more up between one and up to 30 times a day.
  • Ability, experience and willingness to work with diverse populations.
  • Excellent computer and data entry skills.
  • Adept at learning new software programs, which includes a client record management system.

Certificates: Act 33 & 34 Clearances

Disclaimer:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

Administrative Assistant – COVID-19 Support

Job Summary:

Similar to the 9-1-1 service, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country. Our Pittsburgh office currently services 30 counties across PA, including the Erie and Philadelphia regions.

General Overview

Under the supervision of the Senior Director of PA 2-1-1 SW, the Administrative Assistant manages administrative duties, office communications, and major project communications for the 2-1-1 area during the COVID-19 response. You will also take on special projects and initiatives, assist with tracking of expenditures and assignment to COVID-19 funding sources, provide contract management to ensure compliance and tracking, and other administrative tasks as required.

THIS IS A TEMPORARY POSITION THROUGH DECEMBER 2020.

Essential Functions:

  • Pandemic-related project support:
  • Compile daily data related to pandemic-specific programs
  • Create and update pandemic project related materials for use in contact center training
  • Maintain updated list of staffing assigned to pandemic projects for budgetary purposes
  • Track staff hours allocated to various pandemic projects to ensure spending within project budget
  • Attend pandemic project meetings/conference calls as needed and compile notes in order to communicate information to 2-1-1 team members
  • Assist in responding to grant proposals for pandemic-related funding opportunities

Financial management of COVID-19 service agreements and contract management:

  • Provide departmental support for expense and invoice submission
  • Prepare and submit payment invoices to outside agencies and vendors
  • Maintain 2-1-1 contracts, schedule of terms and payments, and contact information

Administrative support:

  • Provide scheduling/calendar management for committees and meetings
  • Create and distribute digital invitations via email and other related software
  • Manage meeting and event RSVPs
  • Prepare meeting- and event-related materials
  • Assist with room set-up, catering selection, and ordering
  • Coordinate and track speaker requests for FSF team members
  • Coordinate external 2-1-1 presentations, fairs, and speaking requests
  • Fulfill and track materials requests for PA 2-1-1 Southwest
  • Coordinate material submission for newsletters and annual reports
  • Monitor supply needs and place orders
  • Prepare summary information and reports as requested
  • Respond to requests regarding other special projects as needed
  • Maintain master calendar and schedule for resource navigators
  • Complete attendance functions including timecards
  • Compile data from various sources for reporting

Skills:

  • Excellent verbal and written communication skills; ability to communicate clearly
  • Ability to remain professional and calm while under pressure in sometimes stressful circumstances, including simultaneous projects
  • Knowledge of/comfort with database management and troubleshooting
  • Proficiency in Word, Excel, Outlook and Power Point
  • Strong customer service skills for managing inquiries from vendors, agencies, volunteers, and donors
  • Must be a team player and be willing to take on new tasks as needs change
  • Must be flexible, reliable, and dependable, including adhering to work schedule
  • Organizational and prioritization skills
  • Ability to type at least 40 words per minute

Minimum Qualifications:

Associate’s degree in business plus two years of administrative experience, or an equivalent combination of education and experience. Experience in human/social service agencies strongly preferred.

Salary:

$15 per hour. Temporary position through December 2020.

To Apply:

Send your resume & optional cover letter to info@pa211sw.org with “Admin Asst COVID-19” in the subject line.

PA 2-1-1 Resource Navigators

We are growing and need people interested in full-time or part-time jobs during daytime or after-hours shifts!

Job Summary:

Similar to the 9-1-1 service, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country. Our Pittsburgh office currently services 30 counties across PA, including the Erie and Philadelphia regions.

General Overview

This is not your ordinary call center job! We hire dedicated, talented people with big hearts. The 2-1-1 Resource Navigator handles customer inquiries by phone, text, chat, email or other media from individuals seeking assistance with human services information or resources. The individual ensures that responses to inquiries are completed according to established service and quality standards. This position focuses on showing empathy, patience, and professionalism while referring callers to the appropriate human service agencies that have the necessary resources to assist them with their basic needs of food, clothing, and shelter, etc. The ideal candidate will effectively and compassionately maintain the confidentiality of all caller information.

Shifts Available (Some holidays may be required):

  • Daytime shifts available during Monday – Thursday from 7am to 8pm, Fridays 7am to 6pm
  • After-hours shifts available during Monday – Thursday from 8pm to 7am, Fridays 6pm to 7am Mondays

Essential Functions:

  • Responds to inbound phone contact, texts, and chats
  • Inputs data into the system of record, RTM
  • Meets all production, quality and adherence standards
  • Attends all required training classes and meetings
  • Elevates issues to next level of supervision, as appropriate
  • Maintains accurate records, including timekeeping records
  • Completes contact follow-up via text and phone in a timely manner
  • Updates database records
  • Other duties as assigned or requested

Technical Skills:

  • Ability to calmly handle high-volume calls and treat callers with dignity, respect, compassion, understanding, and empathy
  • Comfort with technology to include typing while speaking on the phone, reviewing multiple screens, utilizing text and chat, and using Office products including Outlook email
  • Demonstrated ability to accurately record summary of call and ask required screening questions
  • Ability to type at least 40 words per minute
  • Will be required to attend outreach events and meetings. These meetings may be outside of normal working hours
  • A knowledge of the human/social services within your community or a knowledge of the top agencies around the country (Red Cross, United Way, or Salvation Army) preferred.

Qualities:

  • Ability to remain professional, calm, and kind under pressure in sometimes stressful and emotional circumstances
  • Excellent verbal and written communication skills; ability to communicate clearly to individuals with varying levels of comprehension and language proficiency
  • Excellent telephone etiquette, including exhibiting friendliness while controlling the conversation
  • Demonstrated ability to provide an empathetic and compassionate response to all inquirers
  • Must be a team player and be willing to take on new projects as the program grows
  • Must be flexible, reliable, and dependable, including adhering to work schedules, changing work shifts when needed, and communicating about availability
  • Demonstrated ability to work from home when needed, meeting schedule adherence and quality standards
  • Willingness and ability to work in a stationary environment with a desk, computer, and headset
  • Willingness to work varying shifts including evenings, weekends, and holidays

Minimum Qualifications:

High School Diploma or GED and at least two years of customer service experience required; Bachelor’s degree in social work or health or human services related field plus two or more years of experience in health or human services, social work, or related non-profit organization preferred.

Salary:

$12-13 per hour with potential increase after completion of training

Status:

Successful candidates will start on a temporary basis for at least six months, with the possibility of becoming permanent employees based on performance and operational needs.

To Apply:

Send your resume to info@pa211sw.org with “Resource Navigator” in the subject line and indicate your preferences:

  • Full-time (37.5 – 40 hours per week) or Part-time (15-25 hours per week)
  • Daytime (shifts during Mon – Thu 7am to 8pm; Fri 7am to 6pm) or After-hours: (shifts during Mon – Thu 8pm to 7am; Fri 6pm to 7am Mon)

Front Desk Receptionist

Summary of the Position: 

The Front Desk  Receptionist is the first point of contact many people have with Greater Pittsburgh Community Food Bank and handles the flow of visitors, calls and communications through the Food Bank in an accurate, high quality and timely manner.

The incumbent should demonstrate passion for social services, provide outstanding customer service, demonstrate empathy, enthusiasm and perseverance and embody the respect we have for people we serve as well as for our partners and community members who join us in this effort.

Front Desk Duties and Responsibilities: 

  • Serve visitors by greeting, welcoming, directing and announcing them appropriately
  • Answer, screen and forward any incoming phone calls via a multi-line telephone system
  • Take temperatures for all staff and guest who visit the Food Bank
  • Receive and sort daily mail/deliveries; maintain postage machine; train pertinent staff in outgoing and incoming mail procedures
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor and volunteer badges)
  • Update appointment calendars and schedule meetings/appointments
  • Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
  • Maintain an adequate supply of all common office supplies
  • Maintain schedule of front desk coverage
  • Create ID badges for new staff
  • Maintain a clean and welcoming area for our guest

Qualifications:

  • Excellent communication skills both written and verbal
  • Excellent customer service
  • Proficient using Microsoft Office
  • Ability to be resourceful and proactive in dealing with issues that may arise
  • Ability to keep calm, organize, multitask, prioritize and work under pressure
  • High School Diploma required
  • Employee must pass Act 33 and Act 34 Background checks
  • Ability to move or lift 25-50 pounds

Disclaimer 

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

Perkins Career Development Coordinator 2020

Status:

Exempt – Staff Position

Reports To:

Director of Career Services

Commitment to Mission:

This job carries with it the obligation to uphold the Mission of  Pittsburgh Technical College (PTC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to PTC students and employees is essential.

About PTC:

Pittsburgh Technical College is a private, non-profit and regionally accredited institution committed to higher education excellence and focused on academic and professional success. Located in Western Pennsylvania since 1946, PTC awards associate and bachelor’s degrees and certificates in these areas: Business, Criminal Justice, Culinary Arts, Hospitality, Design and  Engineering Technology, Healthcare, Nursing, Information Systems and Technology, Trades Technology, and Energy and Electronics Technology. The PTC college experience is empowering and culminates in internships and clinical rotations for on-campus, degree-seeking students.

Purpose of Job:

Guide Program of Study students through career option exploration, prepare students for the job search process, and connect students to industry employers.  This position will only be working with students gaining Associate’s Degrees in the following programs:

  • Culinary Arts
  • Electronics Engineering Technology
  • Information Technology
  • Computer Aided Drafting
  • Criminal Justice
  • HVAC Technology
  • Business Administration

Primary Duties:

  • Facilitate career exploration activities with students to assist in setting their career
  • Develop and facilitate job search skills training workshops with a targeted focus on supporting special populations
  • Assist students and alumni in obtaining career related internships and full-time employment
  • Develop relationships with employers to create both internships and full-time opportunities
  • Depending on workload, position may be responsible for assisting current students in part-time opportunities

No. of Direct Reports:

None

Performance Measured By:

  • Quality Internship Placement for student
  • Student and alum employed in career related field within number of days targeted post graduation with salary goals achieved
  • Verification of graduates’ employment with documentation of activity

Education Requirements:

Associate degree

Experience Required:

  • Minimum of four years’ full-time work experience with one year in job placement
  • Good Customer Service skills
  • High energy

Work Schedule:

  • Full time – 40 hours per week
  • Occasional evening and Saturday work with advance notice

Travel:

Occasional travel required to visit internship and employer sites and to attend networking meetings.

Additional Factors:

  • Participate in Orientations, Open Houses and Graduations
  • Must have:
    • Valid driver’s license
    • Insurance
    • Dependable car
  • Must pass criminal and motor vehicle back ground check prior to starting position.

Store Manager

Reports to: President of the Board of Directors

Supervises: Store Staff, Interns, and Volunteers

Full-Time Position: This position will begin as an hourly role for 35-40 hours per week and eventually transition into a salaried role averaging 40 hours per week

With a nearly 25 year history in Squirrel Hill, Ten Thousand Villages Pittsburgh is the leader of the fair trade movement in our city. As part of a network of nonprofit Ten Thousand Villages US (TTV US) stores throughout the United States, we create opportunities for artisans in developing countries to earn income by bringing their products and stories to markets through long-term, fair trading relationships. We are looking for a motivated candidate who will manage the store, lead the staff and volunteers, build local partnerships to facilitate off-site sales, expand our community engagement program, and support initiatives to expand our reach in nonprofit giving and development opportunities alongside our retail operations.

Who We Serve:

We support global artisans by growing sales. By investing in partnerships, TTV US helps more than 20,000 unemployed and underemployed artisans in 30 developing countries earn a decent and fair living, breaking the cycle of generational poverty. TTV US chooses to work with women, people of disabilities, and other demographics often excluded from the global economy. As an independent board store with a purchasing contract with TTV US, our store’s sales in Fiscal Year 2019-20 contributed $150,000 to artisans through financial investments and development, supporting the livelihoods of approximately 150 artisans and their families around the globe for that year.

In Pittsburgh, we benefit the community through our engagement efforts. Our outreach efforts reach grade school students to college students to senior citizens, small business owners to artists to investors, and local residents to visitors to our city. In total, we engage approximately 9,000 Pittsburgh residents and visitors each year. We also support area nonprofits, schools, religious organizations, and community groups through donations and fundraising partnerships.

For more information on fair trade and the history of Ten Thousand Villages in the United States, visit www.tenthousandvillages.com.

Position Description:

The manager carries overall responsibility for daily operations, staff and volunteer supervision, and, in conjunction with the board of directors, the future development of the store. A small team of paid employees work closely as a team to manage all operational aspects of the store and provide excellent customer service alongside over 50 volunteers. The manager plays an important role in building staff morale; developing new sales opportunities through offsite events/sales; nurturing and building the network of volunteers; representing the store in the local business community; and engaging the community to increase awareness of fair trade and global issues. Through their work, the store manager will contribute to the vitality of our city and the sustainability of our mission in Pittsburgh.

Responsibilities:

Strategic Planning and Management

  • Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitor what local competitors are doing
  • Develop good understanding of and ability to communicate about fair trade history and principles and stay up to date on fair trade developments
  • Work with the Marketing and Development Committee to create and implement marketing and fundraising strategies that support strategic initiatives including raising awareness about the store and fair trade, attracting new customers, promoting sales and events, supporting fundraising campaigns, and more
  • Maintain and grow existing customer base by effectively stewarding the base of longtime regular shoppers and supporters, implementing successful promotions that attract new shoppers, and converting new shoppers into regulars and supporters
  • Performs other duties as assigned; e.g. in support of special marketing and growth initiatives

Organizational Representation and Reporting

  • Along with the Board President, represent Ten Thousand Villages Pittsburgh in the national TTV US
    network and report relevant updates to the staff and Board of Directors
  • Work and liaise with other TTV US store managers, as appropriate, to address any issues that may
    impact all Ten Thousand Villages stores
  • Report regularly on sales, staff, and other trends to the volunteer Board of Directors
  • Attend Board of Directors, committee, staff, and TTV US network meetings and trainings as required

Team Leadership

  • Manage all staff, including hiring, performance management and appraisals, and professional development
  • Support the coordination of the work study and internship programs
  • Provide leadership required to ensure the store has a strong volunteer base, including recruitment, motivation, support, and recognition in order to have the store be financially self-sustaining
  • Assist the People and Culture Committee in crafting or refining organizational policies and ensure
    successful implementation with the staff
  • Maintain accurate records of all personnel paperwork, contracts, permits, and other organizational documents

Manage Operations

  • Understand and implement the policies and procedures required of a Ten Thousand Villages store via our contractual agreements with Ten Thousand Villages US
  • Ensure all employees and volunteers are delivering courteous, friendly, and efficient customer service
  • Develop and manage the store’s procedures in compliance with established cash handling procedures, accounting, and other requirements
  • Utilize available inventory tools, sales metrics, and product information to maintain a well-balanced inventory mix that will maximize sales
  • Ensure that effective displays of appealing merchandise are maintained
  • Assist the Finance Committee with establishing the annual budget and managing the organizational
    operating budget
  • Explore and develop new retail site opportunities in the region, including temporary or seasonal pop-up locations
  • Liaise with landlord, IT support, and vendors as appropriate; resolve property- or equipment-related concerns

Expand Community Engagement

  • Create and steward positive relationships with community organizations by participating in neighborhood events and groups
  • Engage, elevate, and partner with grassroots nonprofits through event collaborations, supporting the
    Community Shopping Event program, and overseeing the donation program
  • Identify and implement new delivery opportunities to increase awareness of fair trade, global issues, and cultural heritage
  • Track and evaluate all community engagement efforts

Required Qualifications & Skills:

  • Daytime, evening, and weekend availability and the ability to work a flexible schedule
  • High school diploma or GED required
  • A minimum of 3-5 years of experience leading a team or managing in a retail setting
  • Demonstrated commitment for growing and developing employees
  • Previous leadership experience in a training role
  • Ability to communicate effectively orally and in written form with employees, board, volunteers, customers, community partners, and others
  • Excellent time-management and organizational skills
  • Capacity to work against deadlines and remain calm under pressure.
  • Ability to work independently with little direction
  • Environmental awareness and an ability to shift between priorities and projects as needed
  • Adaptable to the fast-paced environment of a retail store while rallying the team with positivity
  • Experience in gathering and using data to inform decision-making and explain the rationale of enlisted strategies
  • Outgoing and approachable, with the ability to take the initiative to engage the general public
  • Excellent communication and public speaking skills.
  • Expertise with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to stand, sit, walk, talk, kneel, reach, and lift up to 40 pounds for up to 6-8 hours daily
  • Must have a valid driver’s license, a good driving record, and own transportation which can be used for work.

Preferred qualifications

  • Post-secondary degree in Business Administration, Retail Management, Nonprofit Management,
    Marketing, or other related field
  • Familiarity with monitoring financial expense and labor reports
  • Demonstration of excellent customer service
  • Understanding of and commitment to fair trade principles and social justice
  • Experience working with a diverse population of volunteers
  • Experience recruiting and training staff and volunteers
  • Experience working in a nonprofit setting and interacting with a board of directors
  • Experience with QuickBooks
  • Familiarity with marketing- and/or fundraising-related tasks (e.g. creating email campaigns, managing
    social media platforms, promotional writing, coordinating advertising contracts)

COVID-19 Update:

As a result of the COVID-19 pandemic, Ten Thousand Villages Pittsburgh has implemented many CDC-recommended measures to ensure the safety and wellbeing of our staff. All candidates will be asked to review and commit to compliance with the staff policy and relevant operational procedures prior to being hired.

Due to the pandemic, the roles and duties of Ten Thousand Villages Pittsburgh employees have changed greatly this past year. Many of these shifts are temporary as a result of our short-term suspension of the Volunteer Program and fewer opportunities to hold off-site sales. The ideal candidate will demonstrate a willingness to be flexible to the changing needs of this position as the organization navigates its way to a “New Normal”.

We are especially interested in candidates who can think outside of the box and work with the Board of Directors and staff to generate and implement ideas that will help our organization adapt and thrive in spite of the challenges facing all retailers at this time.

To Apply:

As a local non-profit dedicated to supporting artisans around the globe, we are committed to providing opportunities for diverse applicants here in Pittsburgh. As such, diverse candidates are strongly encouraged to apply.

There is not one ideal candidate who has all these traits so if you have a mix of interests, skills, and experience related to the above, please don’t let a gap in your strengths for this role stop you from applying if you have a passion for this work!

To apply, please email your cover letter and resume to board.pittsburgh@tenthousandvillages.com and include Store Manager in your subject line. Attachments must be in Microsoft Word or pdf format. Applications will be reviewed on a rolling basis until the position is filled.

Part-Time Resource Navigator

RentHelpPGH Resource Navigators assist renters and homeowners across Allegheny County who are facing eviction or foreclosure in accessing legal services, rental and foreclosure assistance and other programs as needed.

What is RentHelpPGH?

In June 2020, Community Justice Project, Hill District Consensus Group, and Pittsburgh Hispanic Development Corporation joined forces to acquire a grant from PLAN (PA Legal Aid Network) to address the impending eviction crisis.

We have three areas of focus:

  • RentHelpPGH is a Customer Management Software (CMS) developed by the CREATE Lab at CMU in conjunction with grassroots organizations to enable smaller organizations to track their communications with clients, allow clients to see the work being done on their behalf, and to ease the referral process between organizations.
  • By using and connecting more organizations to the RentHelpPGH platform, we aspire to acquire data that shows the impact grassroot and community based organizations have on our neighbors. This data will also enable service providers to better assess the accessibility of their services. Our goal is to support a more efficient and responsive social service network in Allegheny County.
  • Resource Navigation is performed by grassroots organizations across Allegheny County. A Resource Navigator is a person who works closely with residents to identify their service needs and connect them to those services. RentHelpPGH Resource Navigators specialize in supporting clients who are facing evictions and foreclosures and assisting those clients with accessing funding to protect their homes while also working closely with them to stabilize their household economies and prevent the risk of future eviction.

Help Desk Navigators register new clients and assist those clients in immediate service acquisitions. Our Help Desk Navigators help identify programs suitable for our clients, prepare clients to apply for services, connect them with resources, and help them develop a plan for success.

Secondary goals of the Resource Navigators include demonstrating the value of funding community groups to provide systematic resource navigation services for low-income individuals, residents and families and identifying systemic advocacy needs for improving the existing models of resource access in the City of Pittsburgh and Allegheny County.

We are looking for Super Stars to join our team as either Resource Navigators or Help Desk Navigators.

Positions start at 10-15 hours / week with the potential for more hours after a three week trial period. All positions are 1099 Contractor and are paid $20/hr.

Positions are remote and the hours are flexible, however some evening and weekend availability is required. Both positions require the ability to give 100% of your attention without distraction to the clients.

Candidates should have a background in service, a strong desire to help their neighbors, a commitment to social justice, and personal experience navigating social services. Candidates should also have knowledge of and comfort with computers and using a developing online customer management platform and are curious, creative, and flexible.

Resource Navigator Responsibilities: 

  • Provide ongoing clear and compassionate communication with clients experiencing trauma
  • Use conversation and active listening (as opposed to a clinical approach) to identify service needs
  • Follow designated processes for Client Registration, Intake, Authorization, Referrals, and logging communications
  • Identify appropriate resources and assist client with connecting to those resources
  • Review any and all applications and procedures with clients
  • Help clients apply for resources, including gathering documents, etc.
  • Develop knowledge of and familiarity with available services and service providers
    • Rental / Mortgage assistance programs
    • Legal Assistance programs
    • Utility assistance
    • Health and well-being
    • Food resources
    • Public assistance
    • Voter registration and Census applications
  • Keep and maintain diligent records in a developing Customer Management System (CMS) platform
  • On-going programmatic trainings are required
  • Qualifications: High School or GED completion and above

To apply, send your resume and a brief cover letter to admin@renthelppgh.org.

Partner Network Excellence Academy Educator (Technology Training & Technical Assistance)

As a member of the Partner Excellence Academy team, the educator will concentrate on providing technology training and technical assistance to the Food Bank’s partner network.  The educator will execute an implementation plan that will enable food pantries and partners in the Food Bank’s network to utilize the Link2Feed service insight system.  The educator will facilitate the transition to Salesforce as a platform for compliance tracking and data storage and support the compliance team by designing and implementing training that will enable agencies to ensure compliance with the Food Bank’s standards, policies and procedures.  The educator will provide technical support, advice, and assistance to network partners to ensure successful and sustained adaptation to software and systems utilized by the Food Bank.

Key Responsibilities:

  • Link2Feed Implementation and Management
  • Continue and adjust the current implementation plan so that it aligns with our strategic goals.
  • Coordinate data transfers from other client record management systems.
  • Update and distribute training materials to food pantries and PDO network.
  • Support and encourage pantries, and other partners as needed, as they transition to Link2Feed, ensuring a smooth process.
  • Conduct remote and in-person trainings for Link2Feed. Work with pantries and partners to get comfortable with remote training.
  • Schedule and conduct training sessions with food pantries and PDO network.
  • Develop and administer surveys through the Link2Feed software, when applicable.
  • Track and evaluate service trends.
  • Identify opportunities for pantries to purchase internet affordably.

Salesforce Implementation and Management

  • Coordinate implementation of electronic monitoring and compliance tracking into Salesforce for statistics, food safety, membership renewal and special projects as needed (i.e. annual KDKA gift cards).
  • Collaborate with the IT and PMO team to refine the agency-facing portal.
  • Conduct internal training for Food Bank staff on Salesforce.

Training Development and Evaluation

  • Evaluate and improve current training including food safety and civil rights.
  • Collaborate with compliance coordinators to identify, design and implement new training opportunities that will strengthen the technology skills of network partners.
  • Incorporate trainings into the Partner Network Excellence Academy and evaluate opportunities for additional access, such as webinars.
  • Collaborate with Partner Network Excellence Academy team to develop trainings that feed into the larger curriculum goals and structure.
  • Collaborate with Manager of Partner Network Excellence on an evaluation tool for determining the effectiveness of current training process, especially with regard to remote training.
  • Identify new distance learning tools and methods and make recommendations to the team about their possible use.

Technical Assistance

  • Respond to partner network inquiries and assist in troubleshooting and resolving challenges.
  • Work with the IT and PMO team to resolve technical issues related to equipment and software programs.
  • Maintain a working log that documents technical assistance provided to partners.

General Support

  • Gather and disseminate network statistics and agency performance reports.
  • Support core functions of team as needed.
  •  Maintain positive rapport with team members, colleagues and partners.
  • Provide support to Compassion Corner, emergency food assistance to individuals, as needed and directed by the Manager or Director.
  • Provide content for Network News, a quarterly newsletter for Food Bank members and partners.
  • Respect the geographic and cultural diversity of network members and their participants by becoming familiar with customs and behaviors in various locations.
  • Promote practices that support diversity, inclusion, and cultural competence.
  • Perform other duties as assigned by management.

Qualifications

  • Salesforce experience strongly preferred.
  • Bachelor’s Degree or equivalent experience in a related field.
  • A minimum of three years of programmatic and training experience in a related field.
  • Demonstrated analytical and problem-solving skills resulting in positive outcomes.
  • Ability to work strategically, collaboratively, and effectively with staff members required. Possess an attitude of and appreciation for collaboration.
  • High quality customer service skills with an ability to exhibit objectivity, calmness and helpfulness especially in stressful situations.
  • Excellent written and verbal communication skills, to include professional letter-writing and report preparation. Ability to make presentations and develop and deliver information to a variety of audiences in a variety of ways. Strong interpersonal skills with the ability to effectively communicate complex information in an appropriate manner.
  • Ability, experience and willingness to work with diverse populations.
  • Possess attention to detail and follow through on tasks. Demonstrated organization and time-management skills. Proven ability to multi-task, prioritize workload and meet goals.
  • Prior experience and proficiency in Microsoft Office, including Word, Excel and PowerPoint.
  • Willingness to travel and work evenings and weekends as required.

Certificates: Act 33 & 34 Clearances

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

Seasonal Sales Associate

Report to: Store Manager
Duration: 16-18 Weeks
Part-Time Position: 12-20/week
Salary: $11.00/hour

Store Description:

Ten Thousand Villages Pittsburgh is part of a network of Ten Thousand Villages stores throughout the United States. The mission of Ten Thousand Villages is to create opportunities for artisans in developing countries to earn income by bringing their products and stories to markets through long-term, fair trading relationships.

Ten Thousand Villages Pittsburgh has been in the Squirrel Hill neighborhood for 20 years. Four paid employees work closely as a team to manage all operational aspects of the store and provide excellent customer service alongside over 50 volunteers.

Position Description:

Ten Thousand Villages Pittsburgh will be hiring a temporary Sales Associate for the sales floor for the Holidays into January. The Sales Associate will be responsible for managing the sales floor and projects, including; unpacking, assisting customers, ringing up sales, and opening and closing the store. The Sales Associate will also oversee and work with volunteers.

Part of the Ten Thousand Villages mission is to share our artisans’ stories and to educate others about fair trade. The Sales Associate will learn about fair trade and our artisan groups so that they can effectively communicate product knowledge, stories and mission to customers.

Responsibilities:

  • Use Ten Thousand Villages’ best practices to provide excellent customer service.
  • Perform all COVID cleaning and prevention procedures, including customer count limits.
  • Open and close the store, making or creating deposits and locking up.
  • Accurately ring up sales and assist volunteers on register procedures.
  • Arrange displays and restock product.
  • Represent Ten Thousand Villages Pittsburgh in a professional manner.

Required Qualifications:

  • Flexible schedule with daytime, evening, and weekend availability
  • Experience with register systems and handling cash
  • Outgoing personality that enjoys working with the public
  • Ability to stand all day and to lift 40 pounds
  • Able to stand, sit, walk, kneel, reach and talk for up to 6-8 hours daily

Desired Qualifications:

  • Retail store experience
  • Supervision experience, preferably with volunteers
  • Understanding of and commitment to fair trade

To Apply:

Email cover letter and resume to pittsburgh@tenthousandvillages.com. Applications will be reviewed on a rolling basis. Please include Sales Associate in your subject line. Attachments must be sent in Microsoft Word or pdf format.

Volunteer Coordinator

Report to: Store Manager
Part-Time Position: 30-35 Hours

Store Description:

Ten Thousand Villages Pittsburgh is part of a network of Ten Thousand Villages stores throughout the United States. The mission of Ten Thousand Villages is to create opportunities for artisans in developing countries to earn income by bringing their products and stories to markets through long-term, fair trading relationships.

Ten Thousand Villages Pittsburgh has been in the Squirrel Hill neighborhood for over 20 years. A small team of paid employees work closely as a team to manage all operational aspects of the store and provide excellent customer service alongside over 50 volunteers.

As a local non-profit dedicated to supporting artisans around the globe, we are committed to providing opportunities for diverse applicants here in Pittsburgh.

Position Description:

Volunteers play a vital role in operations and make a long-term commitment to the organization. The Volunteer Coordinator will recruit, train, schedule, and develop relationships with our volunteer base that will enable them to provide excellent customer service and an introduction about fair trade to customers.

In addition to communicating with volunteers, the volunteer coordinator will lead the sales floor coverage, both to provide additional volunteer training and to support store operations.

COVID-19 Update:

Volunteer participation at the store is currently restricted, but the Volunteer Coordinator will play a key role in maintaining contact with our base, updating training materials for new safety measures, and eventually coordinating volunteers returning to the store. In the interim the volunteer coordinator will lead the sales floor with customer service, adapted holiday program management, and day-to-day tasks.

Responsibilities:

  • Manage all aspects of volunteer coordination, including recruitment, scheduling, training and coaching, weekly email updates, and monthly activity reports
  • Manager work study students and interns, including advertisements, scheduling, reviews, and paperwork
  • Develop and execute 1 or 2 volunteer field trips or in-store events per year
  • Plan volunteer appreciation projects, including volunteer shopping weeks, anniversary cards, and quarterly newsletters
  • Collaborate with the Board of Directors on the Annual Volunteer Appreciation Event
  • Develop good understanding of and ability to communicate about fair trade history and principles and stay up to date on fair trade developments
  • Plan and coordinate product displays and floor moves in line with recommended visual merchandising guides from Ten Thousand Villages home office
  • Ensure that product displays are regularly updated, shoppable and neat
  • Coach volunteers during floor shifts, and cover unfilled sales floor shifts
  • Represent Ten Thousand Villages Pittsburgh by remaining in contact with community partners and assisting in supporting and promoting community projects and programs.
  • Attend regional and national training meetings as requested
  • Other projects as assigned

Required Qualifications & Skills:

  • Bachelor’s degree preferred or equivalent 2-3 years of experience
  • Outgoing personality that enjoys working with the public
  • Daytime, evening, and weekend availability
  • Attention to detail and a high level of organization
  • Experience working with a diverse population of volunteers
  • Previous leadership experience in a training role
  • Environmental awareness and an ability to shift between priorities and projects as needed
  • Expertise with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability, for up to 6-8 hours daily, to stand, sit, walk, talk, kneel, reach, and lift up to 40 pounds

Preferred Qualifications:

  • Retail experience and demonstration of excellent customer service
  • Understanding of and commitment to fair trade principles

For more information on fair trade and the history of Ten Thousand Villages in the United States, visit www.tenthousandvillages.com.

To Apply:

Email cover letter and resume to pittsburgh@tenthousandvillages.com. Please include Volunteer Coordinator in your subject line. Attachments must be in Microsoft Word or pdf format. Applications will be reviewed on a rolling basis.