Box Office Lead Associate

Pittsburgh Public Theater is seeking a friendly and experienced Box Office Lead Associate to join our full time staff. Working closely with the entire box office team, the Lead Associate assists the Box Office Manager with daily operations of a dynamic office. Serving as a key member of the box office staff, the Lead Associate is responsible for: maintaining a high level of customer service in responding to all ticket inquiries (electronic, phone, in person), serving as shift supervisor when needed, assisting in training of part time staff, and offering additional support as needed with special events, etc. In their role as shift supervisor, the Lead Associate will complete all pre-show duties, serve as the main point of contact for any customer service needs, work closely with house management and other staff to ensure a pleasant patron experience, and perform all close out duties. In performance season this position’s working hours will include evening, weekend, and daylight hours. In non-performance season and during dark weeks this position’s hours will primarily be daylight. Weekend hours are mandatory for this position during performance and non-performance weeks.  This is a full time 40-hour a week position that includes occasional holidays and benefits.

Fundamental Expectations

  • To acknowledge, understand, and demonstrate a commitment to the Theater’s racial justice efforts by applying anti-racism tools and practices to individual and departmental processes and systems, and to contribute to a work environment that encourages knowledge of, respect for, and engagement with persons of all cultures, identities, and backgrounds (for more information see www.ppt.org/racialjustice).
  • To model and practice the values of artistic excellence, joyful collaboration, and resolute respect—especially when faced with challenges—through constructive, clear, solution-focused communication with fellow staff, supervisors, guest artists, and any other individual involved in the work at hand.

Position Functions and Responsibilities

  • Provide highest quality of customer service for patrons
  • Maintain a proficient and working knowledge of Tessitura ticketing database system
  • Help manage ticket inventory and provides ticketing services for subscribers and single ticket patrons, and for other Public Theater events or activities as needed
  • Observe Public Theater’s ticketing policies, and PCI compliance
  • Research and alter patron accounts, including exchanges, payments, adding and removing tickets, etc.
  • Recognize and maintain a working understanding of season and single ticket event codes, venue seat maps, ticket types, and pricing for all events
  • Help keep marketing and box office staff informed of ongoing patron needs, complaints, problems, or other feedback to assist us in providing excellent customer service and meeting the needs of our patrons
  • Support marketing and special events as needed
  • Manage ticket donation requests and software
  • Participate in meetings as needed
  • Assist with office projects, tasks or events as needed

Qualifications

  • 5+ years experience in customer service or sales required
  • 1+ year of professional box office experience is preferred
  • Intermediate+ knowledge of Tessitura ticketing system required
  • Willingness to work irregular and flexible hours including evenings and weekends
  • Excellent active listening skills and verbal communication skills
  • Ability to multitask and work in a fast-paced environment
  • Interest and/or appreciation of theater

Requirements

Successfully meeting the physical demands listed below are also essential functions of this job.

  • Ability to lift and move up to 20 pounds
  • Night, weekend, and daylight work will be required
  • Full COVID-19 vaccination required, barring a legal exception

Please submit cover letter and resume to ajones@ppt.org.

This is a full-time, non-exempt position. $15.15/hour plus benefits.

Pittsburgh Public Theater is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Box Office Manager

Pittsburgh Public Theater is seeking an experienced Box Office Manager to join our full time staff. This position serves as the primary Tessitura expert for the organization and is responsible for overseeing daily operations of the Box Office including full and part-time staff hiring, training and management, management of all operations related to ticket sales and customer service, and managing the Box Office budget. In performance season the Box Office Manager hours may include evening, weekend, and daylight hours. Outside of the performance season, this position’s hours are daytime.

Fundamental Expectations

  • To acknowledge, understand, and demonstrate a commitment to the Theater’s racial justice efforts by applying anti-racism tools and practices to individual and departmental processes and systems, and to contribute to a work environment that encourages knowledge of, respect for, and engagement with persons of all cultures, identities, and backgrounds (for more information see www.ppt.org/racialjustice).
  • To model and practice the values of artistic excellence, joyful collaboration, and resolute respect—especially when faced with challenges—through constructive, clear, solution-focused communication with fellow staff, supervisors, guest artists, and any other individual involved in the work at hand.

Position Functions and Responsibilities

  • Serve as the organization’s resident Tessitura expert, working across departments to provide Tessitura support when needed
  • Supervise the Box Office staff, including training, hiring, scheduling, assigning work, and evaluating all ticket sales staff
  • Work to maximize ticket revenue in all aspects of the theater’s marketing and sales effort
  • Assist in the creation and implementation of programs to develop earned revenue opportunities creating and implementing promotions and programs to develop earned revenue opportunities.
  • Complete and/or delegate & approve all daily and weekly ticket sales reporting as required by management.
  • Oversee and manage other related Box Office operational matters, including ticket inventory maintenance & purchasing.
  • Coordinate ticketing efforts for Development department fundraising events and any third party rental or events, as necessary
  • Create and maintain the Box Office budget
  • Execute setup of all organization events in Tessitura, including subscription series, special productions, and others
  • Create and maintain the Box Office customer service manual
  • Ensure the security of the Box Office operation, making best efforts to maintain the integrity of transactional data, cash management and the facility itself
  • See at least one performance of each mainstage production prior to the production’s official opening night, and attend opening night
  • Supervise and control a petty cash account, if applicable
  • Secure, complete and provide to the Director of Finance on a timely basis, all written insurance report information necessary with regard to any incidents as they occur.  These reports include employee, patron, vehicle, facility and Theater property loss or damage.
  • Perform all assignments in a safe and cautious manner
  • Accept and perform satisfactorily all reasonable assignments as requested

Qualifications

  • 5+ years experience in customer service or sales required
  • 3+ year of professional box office experience, staff management, and budget management is preferred
  • Advanced knowledge of Tessitura ticketing system required
  • Willingness to work irregular and flexible hours including evenings and weekends
  • Excellent active listening skills and verbal communication skills
  • Ability to multitask and work in a fast-paced environment
  • Interest and/or appreciation of theater

Requirements

Successfully meeting the physical demands listed below are also essential functions of this job.

  • Ability to lift and move up to 20 pounds
  • Night, weekend, and daylight work will be required
  • Full COVID-19 vaccination required, barring a legal exception

Please submit cover letter and resume to ajones@ppt.org.

This is a full-time, exempt position with a salary range of $45,000-$50,000.

Pittsburgh Public Theater is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Program Associate

As a Program Associate, your primary role is to support the day-to-day operational functioning of STANDING FIRM (SF), a national program of Women’s Center & Shelter of Greater Pittsburgh (WC&S) which empowers employers to recognize and respond to the workplace effects of partner violence. You will work with SF leadership to streamline efficiency, identify and solve problems, and develop and respond to opportunities for growth. You will be the hub of all internal communications as well as those with external clients, members, and the Advisory Council. The successful candidate will have keen attention-to-detail, demonstrate flexibility and the ability to manage multiple projects, be enthusiastic about learning and acquiring technology skills, and have experience in the corporate or employer community. This role is based out of the main WC&S facility with the ability to work remotely 2-3 days.

WC&S is a comprehensive domestic violence program annually serving over 8,000 adult and child survivors of domestic violence & facilitating an intervention program to over 500 people who are abusive. We are advocates, grounded in fostering a community of safety, healing, and empowerment for anyone affected by domestic violence. Our Mission is to strengthen our ability to meet the individual and evolving needs of those affected by domestic violence by investing in the growth of our people, deepening community engagement, and amplifying the voices of all survivors. All staff learn about and support the organization’s mission, vision, and values of Safety, Uplifting Others, Compassion, Courage, Equity, Survivor-Centered Advocacy, and Stewardship.

This role provides you with the opportunity to showcase and develop your administrative, coordination, event planning, technical, and marketing skills while contributing to the Mission of WC&S in a multitude of ways. If you are a resourceful, proactive self-starter, we are eager to hear from you.

Here’s what you will do:

  • Maintain Raiser’s Edge information for financial tracking. Assure training, membership, and consultation fees are billed monthly and accurately and track revenue.
  • Assist Director in preparing financial reports for Advisory Council and Board of Directors reports; prepare and distribute Advisory Council meeting notes and materials, arrange and attend meetings, prepare and disseminate minutes; and create pre-specified work and other organizational documents for SF.
  • Coordinate events and handle event-planning by taking the lead in the organizational aspects of the annual Awards Luncheon and other events as scheduled; communicate with event venues as needed and/or distribute web-based training details to participants; and provide event support for annual Corporate Leadership Breakfast under the direction of SWPA Says No More and The United Way of SWPA.
  • Regularly update and track membership status; collect data about employer action steps and input into membership lists and files.
  • Provide training and consultation support to the Senior Account Executive by documenting scheduling, preparing materials, and communicating with the training venue or consultation contact to assure smooth implementation of services; issue and organize pre- and post-training surveys; and learn and provide support in the Learning Management System.
  • Manage the SF website; take the lead in communicating with web management contacts to make changes and solve problems; organize content and distribute digital newsletter to employer members.
  • Maintain tools such as Employer Awareness Campaign, Employee Resource Center, and more.
  • Perform other duties as assigned.

Here’s what we are looking for:

  • Bachelor’s degree required.
  • At least three years’ relevant experience required.
  • Excellent organizational, communication, and administrative skills.
  • Advanced command of Microsoft Office Suite (particularly Excel), Raiser’s Edge, basic website maintenance, and internet research skills required.
  • A demonstration of the understanding of abusive family dynamics, including intimate partner violence, cycle of abuse, power and control dynamics, cultural diversity issues and child abuse and neglect.
  • Ability to understand and perform confidentiality and safety procedures.
  • Flexibility to adapt to changing demands and priorities.
  • Experience working in organizations with a successful track record in diversity and inclusion cultures preferred.
  • Act 33/34 and FBI Fingerprinting Clearances will be required.

WC&S offers a comprehensive and competitive benefits package, including: generous paid time off; health, vision, and dental insurance; short-term and long-term disability coverage; group life insurance; retirement plan; Flexible Spending Account; Employee Assistance Program; paid training and professional development opportunities; and is a Public Service (Student) Loan Forgiveness eligible employer.

WC&S is an equal opportunity employer and is committed to ensuring that both applicants and employees are treated without discrimination on the basis of race, color, gender identity expression, national origin, age, religion, disability status, sexual orientation/identity, citizenship status, veteran status, marital status or any other protected characteristic. We are committed to providing an inclusive and welcoming environment to all.

TO APPLY:

This position will remain open until we find the best candidate for the position. To ensure consideration for an interview, please send a resume and cover letter to the Director of Administration at careers@wcspittsburgh.org by end of business Friday August 6, 2021.

Membership Administrative Assistant

Phipps is seeking a full-time Membership Administrative Assistant to enhance the member experience by providing administrative and guest service support to the Membership department. Primary responsibilities will include, but are not limited to, providing excellent guest service by answering membership inquiries via phone and email; advertising membership opportunities to guests in the Conservatory; as well as maintaining database records.

A bachelor’s degree or equivalent experience in a related field is required; nonprofit experience is a plus. Experience with membership database software, specifically Raiser’s Edge or Altru, is preferred. The candidate must be proficient in Microsoft Office products, detail oriented, and have excellent written and verbal communications skills. Phipps offers a competitive compensation package, strong benefits and unique atmosphere.

Qualified candidates should email a resume, cover letter and salary history to hr@phipps.conservatory.org or mail to Phipps Conservatory and Botanical Gardens, Human Resources Department, One Schenley Park, Pittsburgh, PA 15213.  No telephone calls, please.

 

For more information about Phipps, please visit our website: www.phipps.conservatory.org.

 

Phipps Conservatory and Botanical Gardens is an equal opportunity employer.

Receptionist

The Receptionist of the URA is often the first point of contact for the URA stakeholders and will provide high quality, professional, timely, and engaging service for the organization. This position will collect, produce, and supply information regarding the organization to the general public, clients, customers, and employees as well as supporting front office functions with superb administrative skills.

Job title: Receptionist
Department: Human Resources
Divisional Unit: Central Operations
Pay Grade: 3
Reports to: Human Resources Manager

Essential Functions and Responsibilities:

  • Greet all persons entering organization, direct them to the correct destination, inform URA staff when visitors and guests arrive, and offer refreshments to all guests.
  • Tidy and maintain the reception area including coffee bar stations to ensure coffee is brewed for guests and visitors throughout the day, and restock other refreshments as needed.
  • Ensure conference rooms are organized before and reorganized after daily use to maintain professional appearances when guests arrive.
  • Professionally answer the URA’s main telephone line, screen and direct calls as appropriate internally and externally based on the services requested.
  • Take and relay messages when staff members are unavailable.
  • Provide information to callers about the URA’s programs, events, and departments. Answer queries from the public, customers, and clients.
  • Maintain and update phone directories and contact lists as organization personnel changes occur.
  • Monitor visitor access and maintain security awareness. Responsible for providing back up support to the main lobby attendant in the event of an absence to greet all guests entering the building.
  • Receive and sort incoming and outgoing mail for the URA’s various departments. Prepare, weigh and add postage to mail. Notify and coordinate department mail pickup and drop off.
  • Schedule and maintain appointments as needed for conference rooms, vehicle registrations, and create meeting room lists daily for internal staff reference.
  • Assist in the ordering of catering for meetings throughout the URA, and assist with conference room setup as needed.
  • Monitor and maintain office equipment, and office supplies for the organization, as well as scheduling regular document shredding for the URA.
  • Perform administrative support tasks such as preparing correspondences, creating and editing documents, filing, and recordkeeping as requested.
  • Perform other duties as assigned.

Position Requirements and Qualifications:

  • Associates degree in business related function.
  • 3+ years of experience in a related administrative, receptionist, or front office coordinator role.
  • Proficiency with computers and relevant software including but not limited to: Microsoft Word, Excel, PowerPoint, Outlook, Teams, etc.
  • Ability to type at least 50 words per minute.
  • Excellent customer service skills and best practices.
  • Strong attention to detail, and thoroughness.
  • Superb oral and written communication skills.
  • Any other combination of degree, skills, training, and experience will be considered.

Competencies:

  • Promoting Equity, Diversity, and Inclusion
  • Develops Talent
  • Attention to Communication
  • Customer Orientation
  • Takes Initiative
  • Thoroughness
  • Oral Communication
  • Written Communication

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA
  • Must be able to lift and carry up to 20 lbs., standing, sitting, reaching and stretching.
  • Must be able to talk, listen and speak clearly on telephone.

Disclaimers:

The URA is an equal opportunity affirmative action employer. All qualified applicants will receive consideration without regard to race, religion, color, gender, age, national origin, ancestry, disability, sexual origination, political, and/or union affiliation.

AN APPLICANT MUST BE A CITY OF PITTSBURGH RESIDENT, OR BECOME ONE AS A CONDITION OF EMPLOYMENT AT THE URA.

Mobile Markets Coordinator

Distribute fresh fruits and vegetables to people who want them in low-income, low access neighborhoods. The Mobile Markets Coordinator is responsible for daily operations of a year-round mobile fresh foods market serving low-income communities in southwestern Pennsylvania to improve access to fresh fruits and vegetables. The Coordinator will function as the market’s point of contact for vendors, clients, and community partners and will represent the market and the Food Bank within the community. They will regularly interact with, and at times serve as liaison to: community members, external stakeholders, vendors (produce wholesalers and farmers), and community partners –referring to other Food Bank departments or partners as appropriate.

The Coordinator position serves many functions for the Mobile Markets program, and–within parameters established through dialogue with Management–will be responsible for participating in: Community Relations, Marketing, Pricing, Inventory Control, Sales, Sourcing, and Performance Analysis. Incumbent will be required to understand the consumers’ and vendors’ needs, and–with the support of the Mobile Markets Supervisor and other Food Bank staff–work to ensure those needs are addressed.

Duties and Responsibilities:

  • Developing and maintaining good working relationships with consumers, colleagues, vendors, community partners, community stakeholders, and volunteers
  • Providing direction to and functioning as liaison for on-site volunteers (community partners)
  • Providing excellent customer service while managing all logistics of the stop (set up, safety, signage, etc.)
  • Assisting vendors, consumers, community members with market-related information
  • Communicating with Mobile Markets Supervisor and other staff weekly (daily, when appropriate) about operations
  • Operating POS system; responsible for daily reconciliation of a cash drawer
  • Weekly analysis of sales, sourcing, and service in consultation with appropriate support staff
  • Working with other Food Bank internal departments to ensure that relevant marketing materials, such as: skill-building instruction, recipes, and nutrition information materials are available and marketed to consumers and community partners
  • Raising awareness of the market in the communities served through targeted outreach activities and conversations.
  • Educating consumers and the community about local produce and the market’s place in the local food economy.
  • Developing strong and comprehensive relationships with communities being served
  • Regularly reading community news publications, and coordinating with the office staff to become involved in community functions and issues where appropriate.
  • Must display ease and comfort with people of different backgrounds, abilities, opinions and perceptions and demonstrate the ability to treat all people with equity and respect
  • Drives and cares for a customized 27 foot step van and other delivery vehicles as necessary (non-cdl), working with other Food Bank teams to ensure maintenance and safety issues are resolved promptly
  • Maintaining accurate daily records of operations
  • Making sourcing decisions based on demand and availability of product, source of product and current inventory. Pickup orders from vendors and prepare other Food Bank staff to receive delivered orders.
  • Collaborate with Food Bank staff to meet program priorities and assist other programs and departments when possible
  • Making the safety of our customers, vendors, community members and colleagues a priority in all actions on the job.

Qualifications:

  • Bachelor’s Degree or equivalent combination of education and related experience, retail and service organizations preferred.
  • Experience with Excel and Word.
  • Ability to lift and move 50 pounds and stand for 7– 8 hours.
  • Valid driver’s license and comfort operating a 27-foot step van on city streets.
  • Preferred experience with POS, inventory, and CRM software. Previous leadership or coordinating experience. Knowledge of and experience with operating warehouse equipment (i.e.: motorized pallet jack, pump jack, etc) a plus.

Certificates and Licenses:

Safe Food Handling Certificate, First Aid/CPR Certifications, DOT Physical and Act 33 & 34 Clearances

At Greater Pittsburgh Community Food Bank, we’re committed to equity, diversity and inclusion. Our organization grows and succeeds when all members of the community, where we live and serve, have a seat at the table to help us ensure all of our neighbors have enough to eat. We invite candidates from all diverse backgrounds, including but not limited to race, gender, sexual orientation, abilities, etc., to join our team.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

Guest Service and Gift Shop Supervisor

Phipps Conservatory and Botanical Gardens is seeking a full-time Guest Service and Gift Shop Supervisor to assist the Guest Service Manager and Retail Manager with the organization and day-to-day operations of the admissions area and gift shop. Responsibilities include, but are not limited to:

  • Greet guests and work with other Conservatory departments to provide information about Conservatory happenings.
  • Open and close admissions and the gift shop.
  • Assist in training new employees in admissions and the gift shop.
  • Respond to guest needs and questions.
  • Schedule associates with assignments and responsibilities throughout the day.
  • Work with the Guest Service Manager and Retail Manager to find ways to improve the overall guest experience.

The qualified candidate must be outgoing and friendly and have exceptional communications and customer service skills, as well as previous retail/customer service experience.  Availability for all shifts, including weekend and evening hours, is required; museum/nonprofit experience is a plus. Phipps offers a competitive compensation package, strong benefits and a beautiful, unique atmosphere.

Qualified candidates should email a resume, cover letter and salary requirements to hr@phipps.conservatory.org or mail to Phipps Conservatory and Botanical Gardens, Human Resources Department, 1059 Shady Avenue, Pittsburgh, PA 15232.  No telephone calls, please.

For more information about Phipps, please visit our website: www.phipps.conservatory.org.

 

Phipps is an equal opportunity employer.

Editorial Assistant

Entry-level position with prestigious publishing organization, assisting in the production of four peer-reviewed journals.

The Editorial Assistant supports the editors of the American Economic Journals in managing the peer review process.

Excellent benefits, including generous paid holidays and vacation/sick time, outstanding health insurance, and extraordinary retirement plan matching.

This an on-site position in Pittsburgh, PA. Only those currently residing in or returning to Pittsburgh should apply.

Include cover letter when applying.

Responsibilities

  • Processing manuscript submissions.
  • Working with authors to ensure that all required materials are in order.
  • Preparing decision letters.
  • Verifying and proofreading references for accepted papers, formatting according to the Chicago Manual of Style and AEA house style.
  • Maintaining in-house database of accepted articles.
  • Running plagiarism checks.
  • Monitoring general email account for the journals, answering emails directly or routing them to the appropriate staff member.
  • Producing reports for the AEA administrative office and for the journal editors.
  • Other duties as assigned.

Requirements

  • Bachelor’s degree
  • 1-2 years office experience
  • Strong attention to detail
  • Excellent written communication skills
  • Good time-management and organizational skills

Office Environment

The AEA Publications office is located on Pittsburgh’s South Side. It is a professional, relaxed, and collaborative atmosphere.

Equal-Opportunity Employer

The AEA does not discriminate against applicants for employment because of race, color, religion, sex, age, national origin, ancestry, citizenship, sexual orientation, non-job-related disability, pregnancy, veteran or military status, or any other basis prohibited by federal, state, or local law.

Distributions Coordinator

Distribution Coordinators are responsible for the planning and implementation of Food Bank distribution programs. These programs include, but are not limited to: Produce to People, Military Share, and Drive –thru distributions.  Distribution coordinators will work with the Distributions Manager to generate goals for increasing efficiency and output of current distributions, as well as operationalizing new distributions in line with the organizations strategic plan. Ideally, a Distributions Coordinator has passion for the organizations mission of eliminating hunger in Southwestern Pennsylvania, an ability to cultivate strong working relationships with both internal and external stakeholders, and can problem solve in real time onsite at distributions. Coordinators will work collaboratively across departments to enhance the Food Bank’s distribution programs.

Duties and Responsibilities:

  • Plan and order items to be distributed at distributions based on estimated numbers of households expected at sites and product available.
  • Work with Operations, Community Engagement, and other departments to ensure the safe and efficient output of food during distributions events. Coordinators will engage with customers, volunteers, and other Food Bank staff to ensure a successful distribution.
  • Provide exemplary levels of customer service at all distribution events.
  • Work with the Distributions Manager to identify creative and efficient mechanisms to increase the output of Distribution programs to help reach the goals laid out in the strategic plan. These include: Increasing meal output via existing distributions. Commencing large-scale distributions in counties that currently lack one. Working to create more equity around the level of service offered to distributions program recipients.
  • Confirm distribution site availability and most efficient setup: Maintain relationships with host sites to ensure sustained participation. Serve as steward for community sites, ensuring we leave them as good or better than we find them. Identify and address immediately any safety concerns with sites.
  • Upon return to warehouse, oversee proper unloading of trucks, weighing and recording of returned product, restocking of product and supplies, and cleanup of dock area.
  • Abide by expectations set by the Distributions Manager and Director of Innovation and Distributions Programs

Qualifications:

  • Bachelor’s Degree, or equivalent combination of education and experience.
  • Experience with Microsoft Office and and Google Apps.
  • Prefer experience with CRM software and inventory systems.
  • Previous leadership or coordinating experience preferred.
  • Knowledge of and experience with operating warehouse equipment (i.e. motorized pallet jack, pump jack) preferred;
  • Valid driver’s license required.
  • Passing Act 33/34 Clearances

Certificates and Licenses:

Must be completed within 90 days of employment:

  • Safe Food Handling Certification
  • First Aid/CPR Certifications

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

Member Engagement Manager

Member Engagement Manager – Full Time Position

Background:  Attracting and retaining a vibrant workforce is one thing; making them feel at home is another. Vibrant Pittsburgh is committed to creating a welcoming environment and making the social connections that allow a diversity of talent to stay and flourish in our region. After years of research, outreach, data analysis, and conversations with regional leaders, Vibrant Pittsburgh was established to lead the next Pittsburgh renaissance – a people renaissance.  Working collaboratively with private and public sector organization members, Vibrant Pittsburgh’s goal is to help strengthen the region’s economic future by helping our members grow and retain a diverse workforce.

Mission:  Vibrant Pittsburgh’s mission is to build a thriving and inclusive Pittsburgh region by attracting, retaining, and elevating a diversity of talent.

Job Description:  The Member Engagement Manager plays an integral role in attracting, retaining, and engaging Vibrant Pittsburgh member organizations. Working closely with the Assistant Vice President of Membership Development and External Relations, the Member Engagement Manager will execute Vibrant Pittsburgh’s member retention strategy and will be directly responsible for the management of all data and processes related to membership recruitment and retention. The Member Engagement Manager will also oversee the logistics of all member engagement events, including Regional EBRG Council meetings, Next Generation Council meetings, and other events/programs. The ideal candidate for this position is a self-starting, motivated, and innovative professional that excels at customer relations.

The Member Engagement Manager reports to the Assistant Vice President of Membership Development and External Relations.

Responsibilities:

  • Manage all aspects of the Vibrant Pittsburgh organizational membership process; maintain regular member outreach to key organizational positions (Chief Diversity Officers, Chief Human Resources Officers, and other talent professionals) to determine member needs and respond to inquiries
  • Ensure the utilization of in-kind membership agreements
  • Creation of monthly member and talent engagement newsletters; management of the Vibrant Pittsburgh job board
  • Support the Assistant Vice President of Membership Development and External Relations in the creation and execution of membership events and activities
  • Liaison to the Regional EBRG Council and the Next Generation Council
  • Updating, tracking, and maintenance of data and analytics related to member engagement in Salesforce and via website analytics
  • Identify areas of focus for future membership offerings
  • Evaluate and report on membership program’s short-term and long-term impact
  • With assistance from the Social Media Intern, maintain the Member Resources section of the website; manage the social media process for the publication of member events, job postings, and other information via Vibrant Pittsburgh’s social media channels (Facebook, Instagram, Twitter, YouTube)
  • Support the achievement of organizational objectives beyond membership-specific tasks
  • Support planning and facilitation of other Vibrant Pittsburgh offerings as needed

Skills & Experience Required:

  • 2+ years’ experience in a membership or constituent management position preferred
  • Excellent presentation, written, and interpersonal communication skills in a team environment
  • Exceptional organizational, time management, critical thinking, and decision-making skills
  • Comfortable with autonomy and directing own projects
  • Strong command of Microsoft Office products (Word, Excel, Outlook, Teams, PowerPoint) is required; familiarity and understanding of information technology, including Salesforce, WordPress, Zoom, and contact management systems such as Constant Contact, Vertical Response strongly preferred
  • Events operation and logistics experience and/or public relations experience
  • Ability to prioritize and follow through effectively
  • Flexibility to adapt to changing demands and priorities
  • Experience working in organizations with a successful track record in diversity and inclusion cultures preferred

Requirements: A bachelor’s degree is required; an MBA or MPA is preferred. Must have the ability to attend evening and weekend events as necessary.

Starting Salary Range: $40,000 – $50,000; salary will be commensurate with experience.

Apply: Resumes, cover letters and salary requirements will be accepted only via email to katem@vibrantpittsburgh.org with the subject line Member Engagement Manager.

Vibrant Pittsburgh does not discriminate on the basis of race, color, religion, ancestry, sex, national origin, age, disability, sexual orientation, gender identity and/or expression, genetics, or military status in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all.