Employment Specialist

AHEDD is seeking an Employment Specialist in Pittsburgh, PA to support persons with disabilities in finding and maintaining employment in Pittsburgh and surrounding areas. If you’re a creative thinker with an entrepreneurial commitment to success and a desire to empower the greater community, please consider joining our team!

Requirements: 

  • Ability to respond to a flexible schedule, including evenings and weekends;
  • Vehicle for daily reimbursed travel throughout the region;
  • Must be eligible for state and federal clearances;
  • Preference goes to candidates with field experience and/or a related degree.

AHEDD recognizes our workforce as our single greatest asset and is essential to achieving our mission. Compensation starts at $28,080 annually, plus the potential for quarterly, performance-based incentives.

Established in 1977, AHEDD is a private, non-profit organization committed to promoting the economic development of persons with disabilities through employment. For more about AHEDD, please see www.ahedd.org.

Event Assistant

Esteemed as the Green Heart of Pittsburgh and one of the world’s greenest public gardens, Phipps Conservatory is empowered by its mission to inspire and educate all with the beauty and importance of plants; to advance sustainability and promote human and environmental well-being through action and research; and to celebrate its historic glasshouse.

As one of the nation’s oldest and largest Victorian greenhouses, Phipps provides the perfect location for any special event.  Phipps is seeking part-time Event Assistants to assist at weddings, receptions, showers, holiday parties, corporate meetings and other events throughout the year.  The ideal candidate will enjoy greeting, engaging and interacting with our guests while assisting in event operations. Applicants must have flexible schedules (15–20 hours per week), including most weekday, evening, weekend and holiday availability. The safety of our guests, staff and volunteers are of utmost importance, and we have implemented enhanced safety procedures during this time.

Interested candidates should email a resume, cover letter and salary history to hr@phipps.conservatory.org or mail to Phipps Conservatory and Botanical Gardens, Human Resources Department, One Schenley Park, Pittsburgh, PA 15213.  No telephone calls, please.

For more information about Phipps, please visit our website: www.phipps.conservatory.org.

Phipps Conservatory is an equal opportunity employer.

Guest Service Associates

Phipps Conservatory is empowered by its mission to inspire and educate all with the beauty and importance of plants; to advance sustainability and promote human and environmental well-being through action and research; and to celebrate its historic glasshouse.

Phipps is seeking part-time Guest Service Associates with friendly smiles and extraordinary customer service skills! Guest Service Associates assist with general admissions and gift shop operations, striving to provide platinum service to all. Combine your love of people and plants to welcome guests to Phipps!

The ideal candidate will enjoy greeting, engaging and interacting with our guests while assisting in day-to-day operations. Applicants must have flexible schedules (15–20 hours per week), including most weekday, evening, weekend and holiday availability. The safety of our guests, staff and volunteers are of utmost importance, and we have implemented enhanced safety procedures during this time. Enjoy gift shop and café discounts, access to tuition-free education classes and other benefits after meeting qualifications.

Interested candidates should email their cover letter and resume to hr@phipps.conservatory.org or mail to Phipps Conservatory and Botanical Gardens, Human Resources Department, One Schenley Park, Pittsburgh, PA 15213.  No telephone calls, please.  Phipps Conservatory is an equal opportunity employer.

For more information about Phipps, please visit our website: www.phipps.conservatory.org.

Business Manager for Education Services

Professional opportunity providing full-time schedule with daylight hours and an excellent comprehensive benefits package including Child Education Benefits (100% discount for the oldest child and 50% discount for siblings or biological and/or adopted grandchildren).

Heritage Community Initiatives is honored to celebrate our fourth decade of serving families in forty communities within Eastern Allegheny County through our Transportation, Education, and Nutrition programs. Each year, Heritage provides highly accredited academically-based early learning and out-of-school time programming for over 300 at-risk children. Heritage Community Transportation, a fixed-route transit service in operation for 20 years, has provided more than 1.5 million rides for residents in largely transit-isolated communities. Heritage is the only human services nonprofit in the Commonwealth designated as a provider of public transportation. More than 100,000 meals are served each year by our Nutrition Services, which offers solutions in meal planning, ordering, preparation, and delivery while creating healthy options for youth and senior populations.

POSITION SUMMARY

The Business Manager for Education Services is responsible for the business functions of both education programs. The manager ensures parent billings, account receivables, and collections are completed weekly, accurately, and on time. The manager also maintains and updates the database for reconciling, analyzing, and tracking parent tuition accounts, childcare subsidies, and nutrition. Collaborates with education management to ensure that resources are prioritized for effective and efficient operations in both programs.

RESPONSIBILITIES

  • Process parent billings, including printing and distributing customer statements to education programs for families weekly.
  • Manage the ProCare system to ensure that all changes reflected in Pelican (i.e., co-pay changes, child care schedule, and child information) have been entered accurately.
  • Accesses and reviews the Pelican system daily for changes in co-pays, child enrollment, and attendance. If necessary, contact parents or education programs to confirm or resolve any discrepancies that occur.
  • Responsible for communication to families (i.e., delinquent accounts and billing concerns).
  • Collaborates with the Director of Education for handling family accounts that become delinquent while maintaining contract compliance for child care subsidies. When necessary, prepare and distribute Heritage Delinquent Notices to families weekly.
  • Ensure all employee and scholarship children are billed and zeroed out with designated description in ProCare weekly.
  • Prepare and reconcile weekly reports on family account balances and compile AR reports for the Director of Finance.
  • Provide reports from ProCare or Pelican systems as needed.
  • Assist in processing monthly billing and reporting for tuition and fees, and contractual programs such as Early Head Start, Head Start, and PreK Counts.
  • Assist the Nutrition Department on CACFP income qualification determinations, communicate qualifications to Education sites, and maintain the Student Income Qualification database.
  • Provide and analyze reports and statistics to management for education-related purposes when requested.
  • Assist Education Department with Program Purchasing.
    Perform other duties as assigned by the Director of Finance.

QUALIFICATIONS AND SKILLS

  • Bachelor’s Degree in Business Administration.
  • Proficiency in Excel/MS Word and Windows environment.
  • 3+ years with billing and collection experience.
  • Ability to operate within the billing and accounts receivable systems, ProCare and Pelican preferred.
  • Current FBI, Child Abuse, National Sex Offender, and State Criminal Background clearances or be able to attain all clearances within 30 days of hire.
  • Current health assessment and TB test.
  • Ability to frequently lift or move weight as in lifting, carrying, or holding children 20+ lbs.

Applicants are asked to send a cover letter and a copy of your resume to humanresources@heritageserves.org and please visit our website for additional information about Heritage Community Initiatives – www.heritageserves.org.

Tutoring Specialist

The Tutoring Specialist is responsible for coaching Literacy Pittsburgh’s tutors working with both English language learners (ELL) and college and career readiness (CCR) students to achieve their goals. The specialist supports tutors through training and coaching, student assessment, and the use of curricula. The specialist ensures that students are effectively assessed and that volunteer tutors have the necessary curriculum, materials, and support needed to help adults achieve better lives through learning.

Reporting Relationships: Reports to Director of Volunteer and Community Programs
FLSA Status: Full-time; Exempt
Starting Salary Range: $40,000 to $45,000

Essential Functions:

Curriculum and assessment

  • Develop ELL and CCR tutor learning plans that align with the agency’s curriculum, College and Career Readiness Standards, and English Language Proficiency Standards, and address individual learning objectives.
  • Coach volunteer tutors to support student learning and goal achievement to meet or exceed standards and outcomes. Guide lesson planning and delivery, and coach student learning and goal attainment.
  • Serve as an assessment specialist and an assessment resource to program staff.
  • Interpret standardized and informal student assessments, analyze results, and provide tutor and student feedback to inform instruction.

Tutor training, professional development, and coaching

  • Develop, deliver, and coordinate volunteer tutor professional development opportunities including working with the training coordinator on initial tutor training to ensure a high-quality volunteer experience that leads to strong student outcomes.
  • Maintain the tutor resource hub and provide volunteer training on use of the hub.

Leadership

  • Work with the Volunteer and Community Program team to plan and coordinate program services, monitor progress and solve problems and ensure program compliance with applicable state, federal, and other grant requirements.
  • Participate with internal agency committees and teams, as well as relevant external partnerships.
  • Represent Literacy Pittsburgh as a subject matter expert.
  • Stay abreast of best practices in adult education instruction and work with the training coordinator to keep tutor training effective and up to date.
  • Works with the Chief Program Officer to plan and manage the annual book budget.
  • All other duties as assigned by the Director of Volunteer and Community Programs.

This position requires use of personal vehicle for local travel.

Qualifications:

  • Bachelor’s degree in education or related field
  • Experience teaching adults and knowledge of adult education theory
  • Experience in working with volunteers
  • Flexibility, adaptable to changing needs and schedules
  • Ability to work independently and in a team
  • Demonstrated ability to develop positive working relationships with, build rapport with, and motivate diverse groups of people to achieve their education and career goals
  • Demonstrated organizational skills
  • Proficiency in workplace digital platforms including virtual learning and databases
  • Excellent communication skills, including verbal, written, and public speaking
  • A passion for education and educational programming
  • Strong interpersonal skills, including the ability to build relationships with diverse populations
  • A team player attitude
  • A desire to continually learn and an ability to work in a fast-paced environment
  • Able to work in a non-standard environment

Physical Demands: While performing the duties of this job, the employee is required to stand; walk; sit; bend; use both hands and all digits to type and use mouse; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Literacy Pittsburgh invites all applicants to include in their cover letter a statement about how your unique background and/or experiences can contribute to the diversity, cultural vitality, and perspective of our staff, students, volunteers, and supporters.

Deadline: January 3, 2021

Please send cover letter, resume and salary requirements to careers@literacypittsburgh.org. No phone calls, please.

Student Success Coordinator

The Student Success Coordinator is part of the enrollment team and has the goal of welcoming students and assisting with assessments ensuring that the intake and assessment process is a high-quality experience for incoming students.

Reporting Relationships: Reports to the Enrollment Manager
FLSA Status: Full-time (some evening work required); Exempt
Starting Salary Range: $35,000 – $37,000

Essential Functions:

  • Welcome callers to Literacy Pittsburgh and direct them to the right person or department as needed.
  • Work with the enrollment team to field inquiries from potential students and ensure that students entering the program are welcomed, informed, and prepared to begin classes.
  • Enter student inquiries into Salesforce.
  • As part of the enrollment team, assess students for entry into programs and assist with post-testing.
  • Communicate efficiently with the enrollment and placement coordinators following all testing to ensure swift student enrollment into classes, tutoring options, or distance learning opportunities.
  • Enter assessment data into Salesforce and eData.
  • Assist with or lead student orientation sessions.
  • Provide referrals for students to address barriers and transition needs as related to program participation.
  • Follow agency protocol and processes for effective service delivery.
  • Participate with internal agency committees and teams.
  • All other duties as assigned by the Enrollment Manager.

Qualifications:

  • Bachelor’s degree in communications, education, or related field
  • Excellent communication skills
  • Excellent organizational skills
  • Flexibility, adaptable to changing needs and schedules
  • Ability to work independently and in a team
  • Proficiency in workplace digital platforms
  • A passion for education and educational programming
  • Strong interpersonal skills, including the ability to build relationships with diverse populations
  • A team player attitude
  • A desire to continually learn and an ability to work in a fast-paced environment
  • Act 33/34 clearances
  • Able to work in a non-standard environment

Physical Demands: While performing the duties of this job, the employee is required to stand; walk; sit; bend; use both hands and all digits to type and use mouse; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception

Literacy Pittsburgh invites all applicants to include in their cover letter a statement about how your unique background and/or experiences can contribute to the diversity, cultural vitality, and perspective of our staff, students, volunteers, and supporters.

Deadline: January 3, 2021

Please send cover letter, resume and salary requirements to careers@literacypittsburgh.org. No phone calls, please.

Volunteers Needed!

The vital work of the American Red Cross is made possible by people like you who contribute their unique backgrounds, talents and skill levels. Our needs change based on current events, adding flexibility to get you involved in an area that inspires you!

The following volunteer positions are available in Western PA:

  • Blood Donor Support in Clarion County
  • Blood Donor Support in Forest County
  • Blood Donor Support in Mercer County
  • Blood Donor Support in Venango County
  • Blood Donor Support in Warren County
  • Volunteer Regional Community Service Casework – Hero Care Network
  • Lead Regional Special Events Volunteer
  • Volunteer Regional Engagement Coordinator
  • Disaster Action Team  in Clarion County
  • Disaster Action Team  in Crawford County
  • Disaster Action Team in Mercer County
  • Disaster Action Team  in Forest County
  • Disaster Action Team – in Warren County
  • Disaster Action Team inVenango County
  • Disaster Action Team in Erie

For more information and how to apply, please visit: http://www.redcross.org/volunteer

Homeownership Counselor

Reports To: Customer Success Manager

For more than 50 years, NeighborWorks Western Pennsylvania (NWWPA) has promoted stable, vibrant communities by providing our neighbors with comprehensive homeownership services. Legendary community organizer Dorothy Richardson founded our organization, then known as Neighborhood Housing Services, to address the lack of safe and affordable housing on Pittsburgh’s Northside. The success of Richardson and her neighbors, using a resident-led model, inspired a national network of community-based organizations. Today, NWWPA is a leader in sustainable homeownership, preparing first-time homebuyers and supporting homeowners in Western Pennsylvania through online education and one-on-one counseling. Our team of experienced housing counselors and educators adhere to the highest standards of quality and accountability in the industry. Learn more at: www.neighborworkswpa.org.

NeighborWorks Western Pennsylvania is committed to being a diverse, inclusive, and equitable workplace. We make employment decisions based on job-related criteria, regardless of age, sex, race, gender, color, national origin, sexual orientation, or any other non-work related criteria. EEO/M/F/D/V employer. We value diverse voices and ideas and encourage applicants of all identities to apply.

Position Summary:

Our Homeownership Counselors provide personalized, one-on-one homebuyer and homeowner coaching to help customers reach their personal goals. Through virtual meetings, assigned action plans, and learning modules customers will work with a Homeownership Counselor to define their own needs, timelines, and goals. NWWPA works with individuals and families looking to purchase a home as well as those looking to preserve homeownership in the event of foreclosure proceedings. We work with customers to understand what is happening and what comes next when it comes to your home.

Our Homeownership Counselors can talk with customers about the process of buying a home, available resources that may be available to assist with the homebuying process, how to plan for a home purchase, what to do if your mortgage payment isn’t affordable, and much more. Our team is a valuable resource for anyone in the Western Pennsylvania area who has homeownership on their minds.

All NWWPA Homeownership Counselors are credentialed by NeighborWorks America, the U.S. Department of Housing and Urban Development, and the Pennsylvania Housing Finance Agency.

General Responsibilities:

  • Provide customer-driven pre-purchase and post-purchase counseling services including foreclosure prevention virtually through Zoom video conferencing technology;
  • Maintain knowledge of referral opportunities and resources as appropriate (to include down payment assistance grants, bankruptcy and other legal issues, home improvement, local government resources, and housing assistance programs);
  • Accurately and consistently update and maintain customer records in Salesforce for effective compliance, billing, and relationship management;
  • Present various customer and partner education series via Zoom or other webinar platforms as necessary;
  • Complete all relevant training and certifications within 18 months including HUD Housing Counselor certification including annual travel to attend NeighborWorks National Training Institutes (NTIs) at varying locations across the country (following Covid-19 restrictions); and
  • Other duties as assigned.

Ideal Qualifications and Experience:

  • Preference will be given to individuals with at least two years experience in:
    • Housing, financial, or foreclosure counseling
    • Retail or mortgage lending
  • Candidates without above backgrounds should have experience in case management, mental health counseling, customer service/relationship building, or other related area
  • Independent learning style that can be supplemented with virtual trainings, team meetings, and shadowing opportunities
  • Strong interpersonal skills and a customer service orientation including a compassionate, trauma-informed approach to working towards an individual’s goals and success measures
  • General flexibility and willingness to adapt to rapid changes including comfort with new technologies and record management systems
  • Additional preference will be given to individuals who currently hold a HUD Housing Counselor certification

Terms:

Position is full-time and will require some evening and weekend hours with possible travel to various work sites, trainings, and partner meetings once Covid-19 restrictions are lifted. Salary is commensurate with experience.

This position and all NWWPA services are currently remote in response to the Covid-19 pandemic. There is a strong possibility of services returning to face-to-face during the tenure of the position, and any candidate must be flexible as such. All candidates must either reside in or relocate to the Southwestern PA area within 6 months of hire. Some socially distanced, masked, in-person trainings with minimal NWWPA staff will be necessary.

Temporary Telephonic Client Services Coordinator

(12 to 18 month assignment)

The Telephonic Client Services Coordinator provides accurate and timely food resource information over the phone to community members. Successful candidates provide outstanding customer service to all individuals regardless of background or age. The ideal candidate has impeccable listening skills used to assess callers’ needs and determine the most appropriate course of action. The coordinator will work collaboratively with internal Food Bank team members to refer callers to additional programs and provide resource navigation to external organizations as needed. Patience, empathy, and a passion for helping others is vital.

Primary Responsibilities:

  • Provide incoming callers with the most current and accurate information for all food assistance programs and other relevant resources
  • Refer clients to available resources by following specified written telephonic protocols
  • Complete over the phone pre-screenings for various programs and provide application assistance as needed
  • Listen, assess and troubleshoot issues related to accessing food assistance programs as needed.
  • Complete all follow-up procedures required to maintain client records and data collection
  • Adhere to all outlined protocols regarding security and confidentiality to protect personal client information.
  • Provide excellent customer service to all incoming referrals.
  • Communicate clearly and listen effectively in order to determine best referral program to meet current need.
  • Support all call center team members to guarantee success
  • Complete filing, mailing and clerical tasks as needed
  • Attend staff meetings and other meetings as required
  • Other duties as assigned by supervisor

Required Qualifications:

  • High School Diploma required; Associate’s or Bachelor’s degree preferred
  • Must have Call Center experience
  • Must have one or more years customer service within a nonprofit
  • Must be highly comfortable working with MS Office: i.e. Word, Excel and Outlook
  • Must be able to be patient and “keep their cool” with difficult and/or emotional callers
  • Able to meet crises calmly, solve problems, maintain attention to detail and accuracy
  • Strong interpersonal, time management and organizational skills
  • Excellent verbal and written communication skills
  • Bilingual in Spanish a plus
  • Able to work on a team and interact effectively with individuals of diverse backgrounds, experiences, and personalities
  • Able to work with a minimum of supervision and show appropriate levels of initiative

Certificates: Hiring is contingent on candidate passing the following clearances that are paid for by the Food Bank: FBI Clearance, Act 33 & Act 34 Clearances

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

PA 2-1-1 Resource Navigators

We are growing and need people interested in full-time or part-time jobs during daytime or after-hours shifts! These positions are temp-to-perm.

Job Summary:

Similar to the 9-1-1 service, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country. Our Pittsburgh office currently services 30 counties across PA, including the Erie and Philadelphia regions.

General Overview

This is not your ordinary call center job! We hire dedicated, talented people with big hearts. The 2-1-1 Resource Navigator handles customer inquiries by phone, text, chat, email or other media from individuals seeking assistance with human services information or resources. The individual ensures that responses to inquiries are completed according to established service and quality standards. This position focuses on showing empathy, patience, and professionalism while referring callers to the appropriate human service agencies that have the necessary resources to assist them with their basic needs of food, clothing, and shelter, etc. The ideal candidate will effectively and compassionately maintain the confidentiality of all caller information.

Shifts Available (Some holidays may be required):

  • Daytime shifts available during Monday – Thursday from 7am to 8pm, Fridays 7am to 6pm
  • After-hours shifts available during Monday – Thursday from 8pm to 7am, Fridays 6pm to 7am Mondays

Essential Functions:

  • Responds to inbound phone contact, texts, and chats
  • Inputs data into the system of record, RTM
  • Meets all production, quality and adherence standards
  • Attends all required training classes and meetings
  • Elevates issues to next level of supervision, as appropriate
  • Maintains accurate records, including timekeeping records
  • Completes contact follow-up via text and phone in a timely manner
  • Updates database records
  • Other duties as assigned or requested

Technical Skills:

  • Ability to calmly handle high-volume calls and treat callers with dignity, respect, compassion, understanding, and empathy
  • Comfort with technology to include typing while speaking on the phone, reviewing multiple screens, utilizing text and chat, and using Office products including Outlook email
  • Demonstrated ability to accurately record summary of call and ask required screening questions
  • Ability to type at least 40 words per minute
  • Will be required to attend outreach events and meetings. These meetings may be outside of normal working hours
  • A knowledge of the human/social services within your community or a knowledge of the top agencies around the country (Red Cross, United Way, or Salvation Army) preferred.

Qualities:

  • Ability to remain professional, calm, and kind under pressure in sometimes stressful and emotional circumstances
  • Excellent verbal and written communication skills; ability to communicate clearly to individuals with varying levels of comprehension and language proficiency
  • Excellent telephone etiquette, including exhibiting friendliness while controlling the conversation
  • Demonstrated ability to provide an empathetic and compassionate response to all inquirers
  • Must be a team player and be willing to take on new projects as the program grows
  • Must be flexible, reliable, and dependable, including adhering to work schedules, changing work shifts when needed, and communicating about availability
  • Demonstrated ability to work from home when needed, meeting schedule adherence and quality standards
  • Willingness and ability to work in a stationary environment with a desk, computer, and headset
  • Willingness to work varying shifts including evenings, weekends, and holidays

Minimum Qualifications:

High School Diploma or GED and at least two years of customer service experience required; Bachelor’s degree in social work or health or human services related field plus two or more years of experience in health or human services, social work, or related non-profit organization preferred.

Salary:

$14 per hour. Increases to $15 per hour after 500 hours of service and satisfactory performance.

Status:

Temp to perm: Successful candidates will start on a temporary basis for at least six months, with the possibility of becoming permanent employees based on performance and operational needs. Background check and drug screen required after selection.

To Apply:

Send your resume to info@pa211sw.org and indicate your preferences:

  • Full-time (37.5 – 40 hours per week) or Part-time (15-25 hours per week)
  • Daytime (shifts during Mon – Thu 7am to 8pm; Fri 7am to 6pm) or After-hours: (shifts during Mon – Thu 8pm to 7am; Fri 6pm to 7am Mon)