Nature Store Volunteer

Join our team as a Nature Store Volunteer and be surrounded by the beauty of Beechwood Farms Nature Reserve, headquarters of the Audubon Society of Western Pennsylvania. The Nature Store is the heart of the property, and typically the first stop for visitors before they explore our five miles of trails and 134 acres of sanctuary at Beechwood Farms Nature Reserve.

The Nature Store carries a wide array of bird feeding supplies, birding/hiking gear, as well as a thoughtfully curated selection of nature-focused gifts. Beechwood Farms is an inspiring place to be, with the opportunity to learn much about birds and nature through senior staff and educational programming.

Nature Store Volunteers assist the Store Manager and Store Associates in the day-to-day operations of the Nature Store, and work alongside ASWP staff to provide outstanding customer service to patrons.  Volunteers should feel comfortable assisting with a variety of retail tasks such as processing sales, inventory management, dusting/cleaning, answering phone calls, and facilitating with product questions. Possessing knowledge of birds and/or nature is a plus, as is the ability to lift 40 pounds.

Time-commitment:

4 hours weekly

Shifts available:

Tuesday 1-5
Wednesday 9-1
Wednesday 1-5
Thursday 1-5
Friday 9-1
Friday 1-5
Saturdays / Sundays – anytime

Please reach out with any questions, we look forward to hearing from you!

Gift Shop Coordinator

Phipps Conservatory and Botanical Gardens is empowered by its mission to inspire and educate all with the beauty and importance of plants; to advance sustainability and promote human and environmental well-being through action and research; and to celebrate its historic glasshouse.

Phipps is seeking a full-time Gift Shop Coordinator to provide an excellent level of guest service in The Shop at Phipps.  Essential duties and responsibilities will include training new employees, opening and closing the store and assisting patrons with their gift-buying needs.  The Gift Shop Coordinator will assist the Retail Manager with various administrative responsibilities, such as inventory and merchandising for the shop as well.

The qualified candidate must have exceptional guest service skills and the ability to work in a fast-paced environment.  Availability for all shifts, including evenings, holidays and weekends, is required.  Associate’s degree and retail management experience preferred.  Phipps offers a competitive compensation package, strong benefits and a beautiful, unique atmosphere.

Qualified candidates should email a cover letter, resume and salary history to hr@phipps.conservatory.org or mail to Phipps Conservatory and Botanical Gardens, Human Resources Department, One Schenley Park, Pittsburgh, PA 15213.  No telephone calls, please.

 

For more information about Phipps, please visit our website: www.phipps.conservatory.org.

 

Phipps is an equal opportunity employer.

Retail Manager

Esteemed as the Green Heart of Pittsburgh and one of the world’s greenest public gardens, Phipps Conservatory and Botanical Gardens is empowered by its mission to inspire and educate all with the beauty and importance of plants; to advance sustainability and promote human and environmental well-being through action and research; and to celebrate its historic glasshouse.

Phipps is seeking an experienced full-time Retail Manager to champion all retail efforts at Phipps. The Retail Manager is responsible for all gift shop operations, including merchandising, daily operations and staff management. Phipps strives to provide unique products that support our mission, and the Retail Manager is responsible for market research, the purchase and display of quality products, as well as inventory management. Driving financial success and guest satisfaction to maximize retail operations and a platinum level of guest service are priorities for the Retail Manager. The Retail Manager will train and manage a team of Guest Service Associates, presenting Phipps in a positive, friendly and courteous tone to all guests.

The qualified candidate must have excellent guest service, organizational and computer skills and the ability to work in a fast-paced environment.  Weekend, evening and holiday availability are required. Bachelor’s degree and five years’ increasingly responsible retail/customer service experience preferred; museum/nonprofit experience is a plus.  Phipps offers a competitive compensation package, strong benefits and unique atmosphere.

Qualified candidates should email a resume, cover letter and salary requirements to hr@phipps.conservatory.org or mail to Phipps Conservatory and Botanical Gardens, Human Resources Department, One Schenley Park, Pittsburgh, PA 15213.  No telephone calls, please.

 

For more information about Phipps, please visit our website: www.phipps.conservatory.org.

 

Phipps Conservatory is an equal opportunity employer.

Network Compliance Coordinator

Manage a caseload of partner programs. Implement, communicate and ensure compliance with Greater Pittsburgh Community Food Bank (Food Bank) policies and procedures.  Support training, development and capacity-building opportunities and communicate to the partner network.

Key Responsibilities:

  • Monitor all partner programs annually using the standards developed by the Food Bank to evaluate agency compliance and quality access to food.
  • Communicate all policies, procedures and standards effectively to partners and Food Bank staff to ensure adherence to Food Bank policies.
  • Monitor, track and address compliance requirements (501 c3 status, safe food handling, membership, civil rights, reporting, product use, etc.).
  • Enforce all Food Bank, Feeding America, funders, government and other key stakeholders’ policies, procedures and standards, as required.
  • Coordinate and monitor partner participation in retail store donation program.
  • Field, investigate, resolve and record service complaints.
  • Process and record suspensions and reinstatements in accordance with suspension policy.
  • Enforce corrective action and follow-up plans for identified problems.
  • Monitor partner reporting and ensure reports are accurate and submitted in a timely manner.
  • Prepare reports as required by partners, funders and Food Bank management.
  • Maintain accurate, complete and updated agency records and files.
  • Assist in the distribution of grant funds to the partner network and monitor usage.
  • Track and complete grant requests through the Agency Needs fund.
  • Collaborate with sourcing team to support partners on the Advance Choice produce program.
  • Identify opportunities for growth during site visits and conversations with partners.
  • Encourage partners to consider innovative ways of distributing food.
  • Identify opportunities for Partner Excellence Academy content.
  • Identify gaps in service within caseload area and participate in the evaluation and onboarding of new potential partners, as required.
  • Assist in development of policies and procedures for network members.
  • Communicate positively and effectively with all team members, external partners, internal staff and key stakeholders.
  • Manage conflict constructively so disagreements lead to useful and productive discussions.
  • Maintain positive rapport with team members, colleagues and partners.
  • Provide support to Compassion Corner, emergency food assistance to individuals, as needed and directed by the Manager or Director.
  • Provide content for Network News, a quarterly newsletter for Food Bank members and partners.
  • Respect the geographic and cultural diversity of network members and their participants by becoming familiar with customs and behaviors in various locations.
  • Promote practices that support diversity, inclusion, and cultural competence.
  • Perform other duties as assigned by management.

Qualifications:

  • Bachelor’s Degree or equivalent experience in a related field.
  • The ideal candidate will be highly motivated to end hunger and committed to viewing the problem of hunger in a holistic context, including considerations of public health, social justice, diversity, equity, and the cultural importance of food.
  • A minimum of three years of programmatic and training experience in a related field.
  • Ability to effectively manage people.
  • Demonstrated conflict resolution, critical thinking and problem-solving skills resulting in positive outcomes.
  • Ability to effectively communicate difficult information in an appropriate manner.
  • Excellent written and verbal communication skills, to include professional letter-writing and report preparation.
  • Strong presentation skills.
  • Ability, experience and willingness to work with diverse populations.
  • Demonstrated organization and time-management skills.
  • Proven ability to multi-task, prioritize workload and meet goals.
  • Ability to work strategically, collaboratively, and effectively with staff members required.
  • Prior experience and proficiency in Microsoft Office, including Word, Excel and PowerPoint.
  • Willingness to travel and work evenings and weekends as required
  • Current and/or ability to obtain safe food handling certification within 60 days of hire.

Certificates: Act 33 & Act 34 Clearances

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

Jazz Patron Services and Marketing Specialist

SUMMARY:

Responsible for customer relations, ticketing, social media, events marketing, website maintenance and reconciling sales. Ensures the highest degree of customer service and customer relations communications in all patron related activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential duties and responsibilities include, but are not strictly limited to the following:

  • Answers all incoming box office calls and processes and fulfills orders.
  • Manages sales at all on and off-site concerts and events.
  • Balances box office cash drawers.
  • Completes build out of performances, subscriptions, merchandise and special events in Agile and Ticketmaster.
  • Creates event seating charts and holds for all performances.
  • Designs subscription packages, timelines and deadlines for upcoming concert seasons.
  • Oversees ticket sales and reports out to supervisor and Executive Producer/Vice President of MCG Jazz.
  • Reconciles sales receipts between ticketing software and the finance department including shortages or overages in cash drawers.
  • Responds to customer inquiries and requests.
  • Establishes policies and procedures for the exchange of tickets, seat assignments, refunds, etc.
  • Seeks out and facilitates group attendance through the group sales program.
  • Works collaboratively with Manchester Bidwell, leadership, Communications Team and MCG Jazz
  • Marketing consultant to develop subscription renewal materials and support the season marketing campaigns including media buys.
  • Works with rentals on their pricing and sales strategy for ticketing.
  • Fulfills product sales orders both online and through the box office.
  • Processes invoices, purchase orders, check requests and credit card receipts.
  • Disseminates MCG Jazz communications and collateral pieces.
  • Oversees work study students and interns.
  • Implements new initiatives to increase ticket and merchandise sales.
  • Offers input on season programming.
  • Grows email marketing list.
  • Writes and designs all HTML newsletters using Constant Contact package.
  • Generates content and maintains MCG Jazz website.
  • Works collaboratively on the design of the program books and season brochure.
  • Researches and maintains the MCG Jazz app.
  • Represents MCG Jazz at events and conferences.
  • Exhibits understanding and internalization of company values:  influence, respect, listen, shape and embrace.
  • Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

There are no supervisory responsibilities associated with this position.

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree in Arts Management or Bachelor’s Degree in Business with a focus on arts or entertainment and 2-3 years box office experience required. Must have knowledge of ticketing software, proficiency in Microsoft Office Suite applications and ability to create, analyze and interpret financial reports. Strong customer focus, highly effective interpersonal skills and problem-solving abilities required. Experience in web design, Photoshop, and social media design. Audio, video and/or concert production experience a plus. Also, must be able to work extended and/or irregular hours including nights, weekends, and holidays as needed.

Interested Persons are required to submit their resume, cover letter, and salary requirements to hr@manchesterbidwell.org

EOE

Telephonic Client Services Coordinator (Temporary Position 12-18 months)

  • Provide incoming callers with the most current and accurate information for all food assistance programs and other relevant resources
  • Refer clients to available resources by following specified written telephonic protocols
  • Complete over the phone pre-screenings for various programs and provide application assistance as needed
  • Listen, assess and troubleshoot issues related to accessing food assistance programs as needed.
  • Complete all follow-up procedures required to maintain client records and data collection
  • Adhere to all outlined protocols regarding security and confidentiality to protect personal client information.
  • Provide excellent customer service to all incoming referrals.
  • Communicate clearly and listen effectively in order to determine best referral program to meet current need.
  • Support all call center team members to guarantee success
  • Complete filing, mailing and clerical tasks as needed
  • Attend staff meetings and other meetings as required
  • Other duties as assigned by supervisor

Required Qualifications:

  • High School Diploma required; Associate’s or Bachelor’s degree preferred
  • Must have one or more years customer service within a nonprofit
  • Must be highly comfortable working with MS Office: i.e. Word, Excel and Outlook
  • Must be able to be patient and “keep their cool” with difficult and/or emotional callers
  • Able to meet crises calmly, solve problems, maintain attention to detail and accuracy
  • Strong interpersonal, time management and organizational skills
  • Excellent verbal and written communication skills
  • Bilingual in Spanish a plus
  • Familiarity with Salesforce a plus
  • Able to work on a team and interact effectively with individuals of diverse backgrounds, experiences, and personalities
  • Able to work with a minimum of supervision and show appropriate levels of initiative

Certificates: Hiring is contingent on candidate passing the following clearances that are paid for by the Food Bank: FBI Clearance, Act 33 & Act 34 Clearances

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

Senior ESG Housing Support Coordinator

Position Overview:

Responsible for verifying eligibility, completing intakes and providing services to clients referred to the Emergency Solutions Grant (ESG) Program, which focuses on the goal of preventing eviction or rapidly rehousing individuals and families in shelter. Will function as a team lead in answering questions of ESG staff. Responsible for maintaining a caseload of 25 individuals and families and completing required activities under the ESG contract.

Job Responsibilities: 

  • Coordinate with the Allegheny Link to request referrals and track those referrals to obtain required Intake information.
  • Conduct the initial evaluation of program referrals, including verifying and documenting eligibility.
  • Assist with housing search and placement by assessing barriers, needs, and preferences of the client and providing appropriate housing leads.
  • Provide service coordination to program participants by using a strengths-based approach to goal planning.
  • Conduct reassessments of need for services and recommend appropriate referrals as needed.
  • Maintain accurate and timely data for the Homeless Management Information System (HMIS).
  • Act as Team Lead for ESG staff by answering questions and providing support.
  • Responsible for the maintenance of current data requirements pertaining to clients.
  • Complete all necessary fiscal requirements to ensure payments of client financial assistance.
  • All other duties as assigned.

Job Requirements:

A Master’s Degree with one (1) year of relevant client services experience or three (3) years experience in housing support services required.

Knowledge and Skills:

Strong skills in resource coordination. Knowledge of landlord/tenant relationships. Strong abilities to build relationships, collaborate, engage in outreach, and instruct individuals from diverse populations.  Social work experience and knowledge of Housing First and Harm Reduction models of service a plus. Experience with HMIS a plus Proficiency in the use of the Microsoft Office package, Zoom and other online meeting platforms, as well as the internet, preferred.

Position Term:

This is a contract position that terminates at the close of the workday on or before September 30, 2022. Where there exist other appropriate opportunities at ACTION at the close of the term, the incumbent would be given preference in the hiring process. ACTION will assist with finding other opportunities at partner agencies as well.

Partner Network Excellence Academy Educator – Healthy Pantry Initiative

The Partner Network Excellence Academy Educator works as a member of the Partner Network Excellence Academy team to promote a culture of health in pantries and agencies participating in the Food Bank’s network and assist in the implementation of the Healthy Pantry Initiative. The Educator will work with team members to develop strategic collaborations between the Food Bank and organizations in the nutrition sector, and will advise and educate pantry coordinators, staff and volunteers on sourcing healthy foods and encouraging clients to use those foods. The Educator will facilitate and support collaborative efforts that will connect pantry coordinators, staff and volunteers to nutrition resources and educational opportunities. The Educator may participate in and contribute to local, regional and national conversations around best practices for improving access to nutritious food and nutrition information for low income and food insecure individuals.  Note – This is a grant-funded position through June 2022 with a possible renewal for an additional year.

Key Responsibilities:

Recruit Healthy Pantry Initiative participants from the Food Bank’s network of agencies

  • Work with Academy team members to identify and operationalize recruitment strategies
  • Track, evaluate, and report on recruitment efforts
  • Maintain relationships with participating partner agencies and organizations

Support Healthy Pantry Initiative implementation

  • Perform initial assessment of pantry operation based on observations and experience assisting pantry set-up and distribution
  • Identify opportunities to improve agencies’ sourcing or distribution behavior to encourage healthy options
  • Work with agencies’ staff and volunteers to apply concepts of behavioral economics to promote healthy options to the people they serve
  • Work with agencies to make improvements to the way food is set up and displayed
  • Administer client surveys as needed
  • Provide food sampling and/or demonstrations as needed

Maintain records to inform program evaluation

  • Work with agencies’ staff and volunteers to collect feedback and data demonstrating the effectiveness of Healthy Pantry Initiative interventions
  • Generate agency-level reports based on ordering behavior and Healthy Pantry Initiative participation

Assist with the production of educational materials

  • Generate healthy diet and lifestyle content for newsletters on a monthly basis; assist with layout
  • Test recipes for newsletters and recipe cards on a monthly basis
  • Generate heart-healthy and diabetes-friendly recipes as needed

Qualifications:

  • Food, health, or nutrition Bachelor’s degree preferred plus one to three years’ experience related to teaching and/or instruction
  • Ability to work with people from diverse social and ethnic backgrounds
  • Ability to make presentations and develop and deliver information to a variety of audiences
  • Ability to work independently and as part of a team
  • Possess an attitude of collaboration
  • High quality customer service skills with an ability to exhibit objectivity, calmness and helpfulness
  • Possess attention to detail and follow through on tasks
  • Have excellent computer skills
  • Driver’s license and access to personal vehicle that can be used for work (mileage will be reimbursed according to IRS standards)—must be willing to travel throughout the Food Bank’s eleven county service area
  • Able to accommodate a flexible schedule, working evenings and weekends as needed

Certificates: Pre-placement background checks and Act 33 & Act 34 Clearances; ServSafe Food Safety Certification required within 90 days of employment

Disclaimer:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

Child Nutrition Partnerships Coordinator

Expands access to food resources for students by working with partners to create, organize and maintain food distribution systems serving students. The Coordinator primarily plans, implements, improves, supports and oversees food resource programs which include backpacks, weekend food programs, school food pantries and other similar distribution programs specifically for young people and their families. The Coordinator supports procurement, sourcing and coordination of food resources available to Child Nutrition Operators across the Food Bank’s 11-County service area in Southwestern Pennsylvania, while working to increase program access in this region.  Coordinator works as a member of a team to achieve the goals of the Child Nutrition Team and the strategic plan of Greater Pittsburgh Community Food Bank.

Key Responsibilities:

  • Work collaboratively with key internal and external program stakeholders to develop and implement new food resource models serving students.
  • Learn national best practices and use data-driven analysis to ensure sustainable, partner-based models for distribution.
  • Work closely with our regional Child Nutrition Outreach Coordinators to coordinate, support and evaluate county-specific plans for implementation of child nutrition food resource programs.
  • Initiate, develop, and maintain partnerships with organizations to assess community needs and guide partners on how to lead execution of high-impact food resource programs in our communities.
  • Coordinate all new partner on-boarding requirements including eligibility determination, program enrollment, pre-approval visits, agreements and training.
  • Provide on-going training, regular monitoring and technical support to ensure partners operate in compliance with all applicable program regulations and maintain a high level of customer service to all stakeholders.
  • Lead large groups of volunteers and ensure positive experiences for clients, volunteers, partners, and staff at program sites.
  • Work with Operations staff to select products and plan orders to ensure efficient and cost-effective utilization of resources in program execution.
  • Deliver presentations to a variety of audiences to raise awareness about food insecurity and the role child nutrition programs play in alleviation of hunger.
  • Ensure program compliance with standards of the Food Bank, Feeding America, PA Departments of Agriculture and Education, USDA, and other applicable oversight entities.
  • Gather information for grant reports and proposals that support child nutrition work
  • Collect and organize required paperwork and data from partner organizations.
  • Maintain accurate, complete and updated programmatic records and files.
  • Support team and Food Bank projects to continuously improve operations and strengthen service provided to our partners.
  • Respect the geographic and cultural diversity of organization partners and individual participants.
  • Perform other duties as assigned.

Qualifications:

  • Bachelor’s Degree or equivalent experience in a related field.
  • A minimum of three years of programmatic experience in a related field.
  • Demonstration of strong motivation to end hunger and commitment to viewing the problem of hunger in a holistic context, including considerations of public health, social justice, diversity, equity, and the cultural importance of food.
  • Ability, experience and willingness to respectfully work with diverse populations, including the ability to engage with and build trust among people living in under-resourced communities.
  • Ability to make presentations and develop and deliver information to a variety of audiences.
  • Ability to work independently and as part of a team.
  • Possess an attitude of collaboration for working with community organizations and schools.
  • High quality customer service skills (exhibit objectivity, empathy, calmness and helpfulness)
  • Attention to detail and follows through on tasks.
  • Strong project management experience, including demonstrated organization and time-management skills, strong critical and analytic reasoning skills, and ability to handle large amounts of data efficiently and effectively.
  • Demonstrated experience and proficiency in Microsoft Office Suite, including Word, Excel and PowerPoint.
  • Automobile and valid Pennsylvania Driver’s License are required.  Work related travel is reimbursed at the federal reimbursement rate.
  • Must be able to lift or move up to 50 pounds.

Certificates: PA State Police Background clearance, PA Child Abuse History Clearance, Federal Criminal History Record Information (FBI Report), Food Safety Certificate required within 90 days of employment.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

SNAP Application Assistant (Temporary Position 12 Months)

The SNAP Assistant will assist clients individually with SNAP application submission, document submission, and any additional questions related to SNAP (Supplemental Nutrition Assistance Program).  The Assistant will also be responsible for organizing records, files and spreadsheets on the SNAP program as well as other projects that arise on an as needed basis. This is a 40 hour per week position that will last approximately 12 months.

Duties and Responsibilities:

  • Assist individuals with completing SNAP applications and submitting documents through the Compass website
  • Respond promptly and accurately to questions that individuals (clients, community members or partners) have about SNAP
  • Follow up with clients who completed a SNAP application within two weeks of submission date
  • Support SNAP program expansion efforts
  • Use Salesforce to enter information about SNAP referrals and SNAP applicants
  • Additional responsibilities as determined by the Income Stability Programs Manager

Qualifications:

  • Ability to work with people from diverse social and ethnic backgrounds
  • Ability to work independently and as part of a team
  • High quality customer service skills (exhibit objectivity, calmness and helpfulness)
  • Attention to detail and follows through on tasks
  • Excellent computer skills required
  • Available to work evenings and weekends as needed during a 40 hour work week

Certificates: Act 33 & Act 34 Clearances and FBI Clearance

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.