Member Engagement Manager

Member Engagement Manager – Full Time Position

Background:  Attracting and retaining a vibrant workforce is one thing; making them feel at home is another. Vibrant Pittsburgh is committed to creating a welcoming environment and making the social connections that allow a diversity of talent to stay and flourish in our region. After years of research, outreach, data analysis, and conversations with regional leaders, Vibrant Pittsburgh was established to lead the next Pittsburgh renaissance – a people renaissance.  Working collaboratively with private and public sector organization members, Vibrant Pittsburgh’s goal is to help strengthen the region’s economic future by helping our members grow and retain a diverse workforce.

Mission:  Vibrant Pittsburgh’s mission is to build a thriving and inclusive Pittsburgh region by attracting, retaining, and elevating a diversity of talent.

Job Description:  The Member Engagement Manager plays an integral role in attracting, retaining, and engaging Vibrant Pittsburgh member organizations. Working closely with the Assistant Vice President of Membership Development and External Relations, the Member Engagement Manager will execute Vibrant Pittsburgh’s member retention strategy and will be directly responsible for the management of all data and processes related to membership recruitment and retention. The Member Engagement Manager will also oversee the logistics of all member engagement events, including Regional EBRG Council meetings, Next Generation Council meetings, and other events/programs. The ideal candidate for this position is a self-starting, motivated, and innovative professional that excels at customer relations.

The Member Engagement Manager reports to the Assistant Vice President of Membership Development and External Relations.

Responsibilities:

  • Manage all aspects of the Vibrant Pittsburgh organizational membership process; maintain regular member outreach to key organizational positions (Chief Diversity Officers, Chief Human Resources Officers, and other talent professionals) to determine member needs and respond to inquiries
  • Ensure the utilization of in-kind membership agreements
  • Creation of monthly member and talent engagement newsletters; management of the Vibrant Pittsburgh job board
  • Support the Assistant Vice President of Membership Development and External Relations in the creation and execution of membership events and activities
  • Liaison to the Regional EBRG Council and the Next Generation Council
  • Updating, tracking, and maintenance of data and analytics related to member engagement in Salesforce and via website analytics
  • Identify areas of focus for future membership offerings
  • Evaluate and report on membership program’s short-term and long-term impact
  • With assistance from the Social Media Intern, maintain the Member Resources section of the website; manage the social media process for the publication of member events, job postings, and other information via Vibrant Pittsburgh’s social media channels (Facebook, Instagram, Twitter, YouTube)
  • Support the achievement of organizational objectives beyond membership-specific tasks
  • Support planning and facilitation of other Vibrant Pittsburgh offerings as needed

Skills & Experience Required:

  • 2+ years’ experience in a membership or constituent management position preferred
  • Excellent presentation, written, and interpersonal communication skills in a team environment
  • Exceptional organizational, time management, critical thinking, and decision-making skills
  • Comfortable with autonomy and directing own projects
  • Strong command of Microsoft Office products (Word, Excel, Outlook, Teams, PowerPoint) is required; familiarity and understanding of information technology, including Salesforce, WordPress, Zoom, and contact management systems such as Constant Contact, Vertical Response strongly preferred
  • Events operation and logistics experience and/or public relations experience
  • Ability to prioritize and follow through effectively
  • Flexibility to adapt to changing demands and priorities
  • Experience working in organizations with a successful track record in diversity and inclusion cultures preferred

Requirements: A bachelor’s degree is required; an MBA or MPA is preferred. Must have the ability to attend evening and weekend events as necessary.

Starting Salary Range: $40,000 – $50,000; salary will be commensurate with experience.

Apply: Resumes, cover letters and salary requirements will be accepted only via email to katem@vibrantpittsburgh.org with the subject line Member Engagement Manager.

Vibrant Pittsburgh does not discriminate on the basis of race, color, religion, ancestry, sex, national origin, age, disability, sexual orientation, gender identity and/or expression, genetics, or military status in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all.

Child Nutrition Partnerships Coordinator

Expands access to food resources for students by working with partners to create, organize and maintain food distribution systems serving students. The Coordinator primarily plans, implements, improves, supports and oversees food resource programs which include backpacks, weekend food programs, school food pantries and other similar distribution programs specifically for young people and their families. The Coordinator supports procurement, sourcing and coordination of food resources available to Child Nutrition Operators across the Food Bank’s 11-County service area in Southwestern Pennsylvania, while working to increase program access in this region.  Coordinator works as a member of a team to achieve the goals of the Child Nutrition Team and the strategic plan of Greater Pittsburgh Community Food Bank.

Key Responsibilities:

  • Work collaboratively with key internal and external program stakeholders to develop and implement new food resource models serving students.
  • Learn national best practices and use data-driven analysis to ensure sustainable, partner-based models for distribution.
  • Work closely with our regional Child Nutrition Outreach Coordinators to coordinate, support and evaluate county-specific plans for implementation of child nutrition food resource programs.
  • Initiate, develop, and maintain partnerships with organizations to assess community needs and guide partners on how to lead execution of high-impact food resource programs in our communities.
  • Coordinate all new partner on-boarding requirements including eligibility determination, program enrollment, pre-approval visits, agreements and training.
  • Provide on-going training, regular monitoring and technical support to ensure partners operate in compliance with all applicable program regulations and maintain a high level of customer service to all stakeholders.
  • Lead large groups of volunteers and ensure positive experiences for clients, volunteers, partners, and staff at program sites.
  • Work with Operations staff to select products and plan orders to ensure efficient and cost-effective utilization of resources in program execution.
  • Deliver presentations to a variety of audiences to raise awareness about food insecurity and the role child nutrition programs play in alleviation of hunger.
  • Ensure program compliance with standards of the Food Bank, Feeding America, PA Departments of Agriculture and Education, USDA, and other applicable oversight entities.
  • Gather information for grant reports and proposals that support child nutrition work
  • Collect and organize required paperwork and data from partner organizations.
  • Maintain accurate, complete and updated programmatic records and files.
  • Support team and Food Bank projects to continuously improve operations and strengthen service provided to our partners.
  • Respect the geographic and cultural diversity of organization partners and individual participants.
  • Perform other duties as assigned.

Qualifications:

  • Bachelor’s Degree or equivalent experience in a related field.
  • A minimum of three years of programmatic experience in a related field.
  • Demonstration of strong motivation to end hunger and commitment to viewing the problem of hunger in a holistic context, including considerations of public health, social justice, diversity, equity, and the cultural importance of food.
  • Ability, experience and willingness to respectfully work with diverse populations, including the ability to engage with and build trust among people living in under-resourced communities.
  • Ability to make presentations and develop and deliver information to a variety of audiences.
  • Ability to work independently and as part of a team.
  • Possess an attitude of collaboration for working with community organizations and schools.
  • High quality customer service skills (exhibit objectivity, empathy, calmness and helpfulness)
  • Attention to detail and follows through on tasks.
  • Strong project management experience, including demonstrated organization and time-management skills, strong critical and analytic reasoning skills, and ability to handle large amounts of data efficiently and effectively.
  • Demonstrated experience and proficiency in Microsoft Office Suite, including Word, Excel and PowerPoint.
  • Automobile and valid Pennsylvania Driver’s License are required.  Work related travel is reimbursed at the federal reimbursement rate.
  • Must be able to lift or move up to 50 pounds.

Certificates: PA State Police Background clearance, PA Child Abuse History Clearance, Federal Criminal History Record Information (FBI Report), Food Safety Certificate required within 90 days of employment.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

Box Office and House Manager

City of Asylum is seeking a full-time House and Box Office Manager to serve as a new position in the programming department. Reporting to the Director of Programs, the manager will be a hospitality-minded individual responsible for cultivating community and fostering a welcoming environment at 150 annual public program. The ideal candidate has strong customer service skills, is organized, detail-oriented, flexible, and is an excellent team player. The position works closely with a variety of staff, including the Production Manager, Marketing and PR Manager, Director of External Relations, and bookstore and restaurant staffs.

Fundamental Expectations:

To acknowledge, understand, and demonstrate a commitment to City of Asylum’s racial justice efforts by applying anti-racism tools and practices to individual and departmental processes and systems, and to contribute to a work environment that encourages knowledge of, respect for, and engagement with persons of all cultures, identities, and backgrounds.

Box Office:

  • Oversee box office operations including the creation of ticketing links and the Salesforce ticketing platform
  • Coordinate guest relations including answering ticketing related inquires, reservation requests, waitlists, and cancellations
  • Report accurate attendance data for all programs

House Management:

  • Provide a high level of guest service at all public programs by greeting and engaging guests, answering questions, and resolving issues.
  • Embody City of Asylum’s brand of hospitality and creating a welcoming environment for all
  • Manage the guest check-in and arrival procedures
  • Maintain City of Asylum’s Covid-19 protocols to ensure the safety of guests while inside our venue
  • Supervise all event volunteer activities including set-up and breakdown of audience space at public programs. Recruit, train, and book volunteers.
  • Contribute to the continual improvement of our guest experience programs through feedback to management and participation in regular team development initiatives

Preferred Qualifications:

  • Three to five years of customer service, and/or box office experience, preferably in a nonprofit or community setting
  • Knowledge of Salesforce systems
  • Ability to work collaboratively and effectively with colleagues and people with diverse backgrounds
  • Excellent communication and interpersonal skills
  • Self-starter with strong time management skills and ability to multitask in a high-volume environment
  • Interest in the arts, human rights, and/or international issues

Requirements

Successfully meeting the physical demands listed below are also essential functions of this job.

  • Ability to lift and move up to 20 pounds
  • Night, weekend, and daylight work will be required

Compensation:

This is a full-time (40 hours per week), salaried (exempt) position.
Hours are primarily 1-9pm, Sunday – Thursday.
$36,000

Equal Opportunity:

City of Asylum Pittsburgh (COA/P) is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is our policy to be fair and equitable in our relations with our employees and applicants.  Recruitment, hiring, placements, transfers and promotions, selection for training opportunities, wage and salary administration, decisions regarding separation from employment, layoffs, returns from layoffs, family care leave, social and recreational programs, and the application of all benefits and policies are based on individual qualifications for the positions being filled, and are also to be administered regardless of race, color, religion, ancestry, national origin, age (40 or older), sex, sexual orientation, gender, gender identity, marital status, political affiliation, veterans’ status, disabilities (physical and mental), medical condition (including cancer and HIV status), and any other characteristic protected by law.

City of Asylum is committed to results-oriented management aimed at achieving equal employment opportunity and shall apply good faith efforts to seek out, employ, train, and promote women and minority group members.

If, because of a disability, you need accommodations in completing this application or to participate in an interview, please contact us at info@cityofasylum.org or call us at (412) 435-1110.

To Apply:

Please send a cover letter and resume to contact@cityofasylum.org and put House Manager in the subject line. We will begin reviewing applications on August 16, 2021

Helpline Coordinator

The Helpline Coordinator is responsible for the intake process for new clients by ensuring availability of services within departments at PAAR and will coordinate administrative-intake staff tasks on a regular basis. The Helpline Coordinator is responsible for assisting with client intake, including helpline coordination with Victim Response Team, client data, in addition to general data, demographic collection and reporting across the agency.

This position performs work of a specialized, confidential nature on matters that impact clients, counselors and contract compliance. Excellent organizational, administrative and communication skills and attention to detail are a must.

Job Type: Full-time

Salary Range: $37,000 – $39,500

Required education: Related Degree or Certificate

Required experience:

  • One year experience as an Administrative Assistant
  • Experience with database management, MS Word and Excel, information/materials development, and desktop publishing programs.
  • Experience with medical files and records is a plus

Skills and Requirements: 

  • Skills and Requirements
  • Must be detail-oriented and organized.
  • Self-motivated with strong worth ethic.
  • Relates well to people from diverse background and able to be sensitive to the service population’s cultural and socioeconomic backgrounds.
  • Strong interpersonal skills including excellent communication (written and verbal) skills.
  • Excellent time management skills to schedule appointments for clients and manage multiple schedules intakes and schedules at once.
  • Comfort with and sensitivity to needs/expectations of clients and professionals with varied ethnic, socioeconomic, and philosophical perspectives.
  • Ability to work collaboratively with other personnel and or service providers and professionals.
  • PA Acts 33/34 Clearances, FBI certifiable
  • Reliable personal vehicle
  • Completion of state mandated forty (40) hour victim service training.
  • Fluent in speaking Spanish is a plus

Full Time employees enjoy a comprehensive benefits package

  • Health, Dental and Vision Insurances (UPMC Health Plan)
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • 10 to 25 Vacation days / year
  • 5 Personal days / year
  • 10 Paid Sick days / Year
  • 15 Paid Holidays
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
  • Optional 403(b) with Employer match

EQUAL OPPORTUNITY & DIVERSITY STATEMENT

Diversity enriches the environment, broadens the consciousness of our human community, and promotes non-violence by lessening judgmental attitudes. To that end PAAR is committed to the goal and the on-going process of attaining diverse staff, culturally responsive services, and the intentional outreach to diverse populations in the community who are underserved and at high risk for sexual assault. To that end, PAAR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Program Coordinator

The Program Coordinator is responsible for leading Literacy Pittsburgh’s volunteer tutoring programs in a specific geography within the agency’s service area. The position coordinates services for tutors and students in designated neighborhood areas and develops local partnerships to create better lives through learning.  The program coordinator ensures that the volunteer tutoring program in their area is a high-quality experience for students and volunteers alike by providing excellent volunteer and student support and student-focused intake, assessment, and matching.

Reporting Relationships: Reports Director of Volunteer and Community Services
FLSA Status: Full-time; Exempt
Starting Salary Range: $36,000 – $38,000

Essential Functions:

  • Coordinate community-based volunteer services in designated neighborhoods and area locations.
  • Develop and support community-based partnerships that advance Literacy Pittsburgh’s mission by reaching new students and tutors, connecting with related service providers and enhancing our program offerings.
  • Work with the Volunteer and Community Program team to plan and coordinate program services, monitor progress and solve problems and ensure program compliance with applicable state, federal, and other grant requirements.
  • Follow agency protocol and processes for effective service delivery.
  • Oversee volunteer professional development and on-going training to ensure a high-quality volunteer experience that leads to strong student outcomes.
  • Collect, analyze and monitor key student and tutor performance, including attendance hours, student assessment scores, learning objectives, student and tutor feedback, and outcomes for state and federal compliance, student learning objectives, and overall program improvement.
  • Provide case management support and referrals for students to address barriers and transition needs as related to program participation.
  • Participate with internal agency committees and teams, as well as relevant external partnerships.
  • Represent Literacy Pittsburgh in outreach efforts and as an expert in volunteer coordination and adult education in assigned geographic locations.
  • All other duties as assigned by Director of Volunteer and Community Services.

This position requires use of personal vehicle for local travel. Some evening hours will be required.

Qualifications:

  • Bachelor’s degree in education or related field
  • Experience in managing volunteers preferred
  • Experience teaching, tutoring, or adult education preferred
  • Ability to organize and coordinate volunteers and students
  • Flexibility, adaptable to changing needs and schedules
  • Ability to work independently and in a team
  • Demonstrated ability to develop positive working relationships with, build rapport with, and motivate diverse groups of people to achieve their education and career goals
  • Demonstrated organizational skills
  • Proficiency in workplace digital platforms
  • Excellent communication skills, including verbal, written, and public speaking
  • A passion for education and educational programming
  • Strong interpersonal skills, including the ability to build relationships with diverse populations
  • A team player attitude
  • A desire to continually learn and an ability to work in a fast-paced environment
  • Act 33/34 clearances
  • Able to work in a non-standard environment

Physical Demands: While performing the duties of this job, the employee is required to stand; walk; sit; bend; use both hands and all digits to type and use a mouse; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

211 Disability Resource Specialist

Job Summary

Similar to 911, 211 is a nationally recognized, easy to remember phone number that quickly and effectively connects people in need with resources.  In the case of 211, the connections are to human services and community resources tailored to meet caller needs.  The 211 service is widely available across the country andlaunched in Pennsylvania in 2011.

Our 211 Resource Navigators handle customer inquiries by telephone, text, live chat and/or email and/or in person from individual members, groups, providers, and brokers in a customer contact center. The Disability Resource Specialist is a higher-level position and will focus on the needs of individuals seeking disability-related resource referrals and provide a higher level of individualized care.  The person in this role not only ensures that responses to inquiries are completed timely and according to established service and quality standards, but also provides basic case management and personalized follow-through. This position focuses on showing empathy, patience, and professionalism while referring callers to the appropriate human service agencies that have the necessary resources to assist them with their both their unique needs as well as the basic needs of food, clothing, and shelter, etc. The ideal candidate will effectively and compassionately maintain the confidentiality of all caller information.

The Disability Resource Specialist will be taking calls at the call center and/or remotely during the daytime hours (Monday – Friday 8am to 5pm).

Essential Functions

  • Completes light case management (provides warm hand offs, builds referral relationships with organizations and agencies that provide disability-related resources)
  • Responds to inbound phone contact, texts, and chats
  • Provides enhanced information and referrals by working with the consumer to identify the individual’s long- and short-term needs, identifying resources to meet those needs, providing referrals to identified needs, and, where appropriate, following up to ensure that a consumer’s needs have been met
  • Utilizes a person-centered approach in order to assist individuals understand their level of independence on a continuum to ensure their needs, preferences and values are respected
  • Inputs data into the system of record
  • Meets all production, quality and adherence standards
  • Attends all required training classes and meetings
  • Elevates issues to next level of supervision, as appropriate
  • Maintains accurate records, including timekeeping records
  • Completes contact follow-up via text and phone in a timely manner
  • Other duties as assigned or requested

Education and Experience

  • Required:
    • 2 or more years of experience in health or human services, social work, or a related non-profit organization
    • 2 or more years of experience providing services to people with disabilities (mental, developmental and/or physical disabilities); experience and knowledge in communicating with people with disabilities is preferred
    • Strong demonstrated knowledge of the various human/social service agencies and their eligibility requirements
  • Preferred:
    • Bachelor’s degree in social work or health or human services related field
    • Working knowledge of disability system in Pennsylvania including applicable waiver services
    • AIRS Certification for Community Resource Specialist – Aging/Disabilities (CRS- A/D) or willing to attain as soon as eligible

Knowledge, Skills, and Abilities

  • Demonstrated knowledge of effective disability services and their eligibility requirements
  • Willingness to continually learn about the full spectrum of resources and supports available for people with disabilities, including mental, developmental and physical disabilities
  • Demonstrated ability to accurately record summary of call and ask required screening questions
  • Demonstrated ability to provide an empathetic and compassionate response to all inquirers
  • Demonstrated experience in use of text or chat to respond to consumer inquiries
  • Excellent telephone etiquette
  • Excellent verbal and written communication skills
  • Will be required to attend outreach events and meetings; these meetings may be outside of normal working hours.
  • Must be a team player and be willing to take on new projects as the program grows

Status: This temporary position is funded by a one-year grant which has the potential to be extended. Pay is approximately $25/hr.

To Apply: Send a resume and cover letter to info@pa211sw.org with the subject line “211 Disability Resource Specialist.”

United Way of Southwestern PA is an equal opportunity employer committed to inclusion and diversity. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity or other applicable legally protected characteristics. Diverse candidates encouraged to apply.

Box Office Lead Associate

Pittsburgh Public Theater is seeking a friendly and experienced Box Office Lead Associate to join our full time staff. Working closely with the entire box office team, the Lead Associate assists the Box Office Manager with daily operations of a dynamic office. Serving as a key member of the box office staff, the Lead Associate is responsible for: maintaining a high level of customer service in responding to all ticket inquiries (electronic, phone, in person), serving as shift supervisor when needed, assisting in training of part time staff, and offering additional support as needed with special events, etc. In their role as shift supervisor, the Lead Associate will complete all pre-show duties, serve as the main point of contact for any customer service needs, work closely with house management and other staff to ensure a pleasant patron experience, and perform all close out duties. In performance season this position’s working hours will include evening, weekend, and daylight hours. In non-performance season and during dark weeks this position’s hours will primarily be daylight. Weekend hours are mandatory for this position during performance and non-performance weeks.  This is a full time 40-hour a week position that includes occasional holidays and benefits.

Fundamental Expectations

  • To acknowledge, understand, and demonstrate a commitment to the Theater’s racial justice efforts by applying anti-racism tools and practices to individual and departmental processes and systems, and to contribute to a work environment that encourages knowledge of, respect for, and engagement with persons of all cultures, identities, and backgrounds (for more information see www.ppt.org/racialjustice).
  • To model and practice the values of artistic excellence, joyful collaboration, and resolute respect—especially when faced with challenges—through constructive, clear, solution-focused communication with fellow staff, supervisors, guest artists, and any other individual involved in the work at hand.

Position Functions and Responsibilities

  • Provide highest quality of customer service for patrons
  • Maintain a proficient and working knowledge of Tessitura ticketing database system
  • Help manage ticket inventory and provides ticketing services for subscribers and single ticket patrons, and for other Public Theater events or activities as needed
  • Observe Public Theater’s ticketing policies, and PCI compliance
  • Research and alter patron accounts, including exchanges, payments, adding and removing tickets, etc.
  • Recognize and maintain a working understanding of season and single ticket event codes, venue seat maps, ticket types, and pricing for all events
  • Help keep marketing and box office staff informed of ongoing patron needs, complaints, problems, or other feedback to assist us in providing excellent customer service and meeting the needs of our patrons
  • Support marketing and special events as needed
  • Manage ticket donation requests and software
  • Participate in meetings as needed
  • Assist with office projects, tasks or events as needed

Qualifications

  • 5+ years experience in customer service or sales required
  • 1+ year of professional box office experience is preferred
  • Intermediate+ knowledge of Tessitura ticketing system required
  • Willingness to work irregular and flexible hours including evenings and weekends
  • Excellent active listening skills and verbal communication skills
  • Ability to multitask and work in a fast-paced environment
  • Interest and/or appreciation of theater

Requirements

Successfully meeting the physical demands listed below are also essential functions of this job.

  • Ability to lift and move up to 20 pounds
  • Night, weekend, and daylight work will be required
  • Full COVID-19 vaccination required, barring a legal exception

Please submit cover letter and resume to ajones@ppt.org.

This is a full-time, non-exempt position. $15.15/hour plus benefits.

Pittsburgh Public Theater is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Box Office Manager

Pittsburgh Public Theater is seeking an experienced Box Office Manager to join our full time staff. This position serves as the primary Tessitura expert for the organization and is responsible for overseeing daily operations of the Box Office including full and part-time staff hiring, training and management, management of all operations related to ticket sales and customer service, and managing the Box Office budget. In performance season the Box Office Manager hours may include evening, weekend, and daylight hours. Outside of the performance season, this position’s hours are daytime.

Fundamental Expectations

  • To acknowledge, understand, and demonstrate a commitment to the Theater’s racial justice efforts by applying anti-racism tools and practices to individual and departmental processes and systems, and to contribute to a work environment that encourages knowledge of, respect for, and engagement with persons of all cultures, identities, and backgrounds (for more information see www.ppt.org/racialjustice).
  • To model and practice the values of artistic excellence, joyful collaboration, and resolute respect—especially when faced with challenges—through constructive, clear, solution-focused communication with fellow staff, supervisors, guest artists, and any other individual involved in the work at hand.

Position Functions and Responsibilities

  • Serve as the organization’s resident Tessitura expert, working across departments to provide Tessitura support when needed
  • Supervise the Box Office staff, including training, hiring, scheduling, assigning work, and evaluating all ticket sales staff
  • Work to maximize ticket revenue in all aspects of the theater’s marketing and sales effort
  • Assist in the creation and implementation of programs to develop earned revenue opportunities creating and implementing promotions and programs to develop earned revenue opportunities.
  • Complete and/or delegate & approve all daily and weekly ticket sales reporting as required by management.
  • Oversee and manage other related Box Office operational matters, including ticket inventory maintenance & purchasing.
  • Coordinate ticketing efforts for Development department fundraising events and any third party rental or events, as necessary
  • Create and maintain the Box Office budget
  • Execute setup of all organization events in Tessitura, including subscription series, special productions, and others
  • Create and maintain the Box Office customer service manual
  • Ensure the security of the Box Office operation, making best efforts to maintain the integrity of transactional data, cash management and the facility itself
  • See at least one performance of each mainstage production prior to the production’s official opening night, and attend opening night
  • Supervise and control a petty cash account, if applicable
  • Secure, complete and provide to the Director of Finance on a timely basis, all written insurance report information necessary with regard to any incidents as they occur.  These reports include employee, patron, vehicle, facility and Theater property loss or damage.
  • Perform all assignments in a safe and cautious manner
  • Accept and perform satisfactorily all reasonable assignments as requested

Qualifications

  • 5+ years experience in customer service or sales required
  • 3+ year of professional box office experience, staff management, and budget management is preferred
  • Advanced knowledge of Tessitura ticketing system required
  • Willingness to work irregular and flexible hours including evenings and weekends
  • Excellent active listening skills and verbal communication skills
  • Ability to multitask and work in a fast-paced environment
  • Interest and/or appreciation of theater

Requirements

Successfully meeting the physical demands listed below are also essential functions of this job.

  • Ability to lift and move up to 20 pounds
  • Night, weekend, and daylight work will be required
  • Full COVID-19 vaccination required, barring a legal exception

Please submit cover letter and resume to ajones@ppt.org.

This is a full-time, exempt position with a salary range of $45,000-$50,000.

Pittsburgh Public Theater is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Program Associate

As a Program Associate, your primary role is to support the day-to-day operational functioning of STANDING FIRM (SF), a national program of Women’s Center & Shelter of Greater Pittsburgh (WC&S) which empowers employers to recognize and respond to the workplace effects of partner violence. You will work with SF leadership to streamline efficiency, identify and solve problems, and develop and respond to opportunities for growth. You will be the hub of all internal communications as well as those with external clients, members, and the Advisory Council. The successful candidate will have keen attention-to-detail, demonstrate flexibility and the ability to manage multiple projects, be enthusiastic about learning and acquiring technology skills, and have experience in the corporate or employer community. This role is based out of the main WC&S facility with the ability to work remotely 2-3 days.

WC&S is a comprehensive domestic violence program annually serving over 8,000 adult and child survivors of domestic violence & facilitating an intervention program to over 500 people who are abusive. We are advocates, grounded in fostering a community of safety, healing, and empowerment for anyone affected by domestic violence. Our Mission is to strengthen our ability to meet the individual and evolving needs of those affected by domestic violence by investing in the growth of our people, deepening community engagement, and amplifying the voices of all survivors. All staff learn about and support the organization’s mission, vision, and values of Safety, Uplifting Others, Compassion, Courage, Equity, Survivor-Centered Advocacy, and Stewardship.

This role provides you with the opportunity to showcase and develop your administrative, coordination, event planning, technical, and marketing skills while contributing to the Mission of WC&S in a multitude of ways. If you are a resourceful, proactive self-starter, we are eager to hear from you.

Here’s what you will do:

  • Maintain Raiser’s Edge information for financial tracking. Assure training, membership, and consultation fees are billed monthly and accurately and track revenue.
  • Assist Director in preparing financial reports for Advisory Council and Board of Directors reports; prepare and distribute Advisory Council meeting notes and materials, arrange and attend meetings, prepare and disseminate minutes; and create pre-specified work and other organizational documents for SF.
  • Coordinate events and handle event-planning by taking the lead in the organizational aspects of the annual Awards Luncheon and other events as scheduled; communicate with event venues as needed and/or distribute web-based training details to participants; and provide event support for annual Corporate Leadership Breakfast under the direction of SWPA Says No More and The United Way of SWPA.
  • Regularly update and track membership status; collect data about employer action steps and input into membership lists and files.
  • Provide training and consultation support to the Senior Account Executive by documenting scheduling, preparing materials, and communicating with the training venue or consultation contact to assure smooth implementation of services; issue and organize pre- and post-training surveys; and learn and provide support in the Learning Management System.
  • Manage the SF website; take the lead in communicating with web management contacts to make changes and solve problems; organize content and distribute digital newsletter to employer members.
  • Maintain tools such as Employer Awareness Campaign, Employee Resource Center, and more.
  • Perform other duties as assigned.

Here’s what we are looking for:

  • Bachelor’s degree required.
  • At least three years’ relevant experience required.
  • Excellent organizational, communication, and administrative skills.
  • Advanced command of Microsoft Office Suite (particularly Excel), Raiser’s Edge, basic website maintenance, and internet research skills required.
  • A demonstration of the understanding of abusive family dynamics, including intimate partner violence, cycle of abuse, power and control dynamics, cultural diversity issues and child abuse and neglect.
  • Ability to understand and perform confidentiality and safety procedures.
  • Flexibility to adapt to changing demands and priorities.
  • Experience working in organizations with a successful track record in diversity and inclusion cultures preferred.
  • Act 33/34 and FBI Fingerprinting Clearances will be required.

WC&S offers a comprehensive and competitive benefits package, including: generous paid time off; health, vision, and dental insurance; short-term and long-term disability coverage; group life insurance; retirement plan; Flexible Spending Account; Employee Assistance Program; paid training and professional development opportunities; and is a Public Service (Student) Loan Forgiveness eligible employer.

WC&S is an equal opportunity employer and is committed to ensuring that both applicants and employees are treated without discrimination on the basis of race, color, gender identity expression, national origin, age, religion, disability status, sexual orientation/identity, citizenship status, veteran status, marital status or any other protected characteristic. We are committed to providing an inclusive and welcoming environment to all.

TO APPLY:

This position will remain open until we find the best candidate for the position. To ensure consideration for an interview, please send a resume and cover letter to the Director of Administration at careers@wcspittsburgh.org by end of business Friday August 6, 2021.

Membership Administrative Assistant

Phipps is seeking a full-time Membership Administrative Assistant to enhance the member experience by providing administrative and guest service support to the Membership department. Primary responsibilities will include, but are not limited to, providing excellent guest service by answering membership inquiries via phone and email; advertising membership opportunities to guests in the Conservatory; as well as maintaining database records.

A bachelor’s degree or equivalent experience in a related field is required; nonprofit experience is a plus. Experience with membership database software, specifically Raiser’s Edge or Altru, is preferred. The candidate must be proficient in Microsoft Office products, detail oriented, and have excellent written and verbal communications skills. Phipps offers a competitive compensation package, strong benefits and unique atmosphere.

Qualified candidates should email a resume, cover letter and salary history to hr@phipps.conservatory.org or mail to Phipps Conservatory and Botanical Gardens, Human Resources Department, One Schenley Park, Pittsburgh, PA 15213.  No telephone calls, please.

 

For more information about Phipps, please visit our website: www.phipps.conservatory.org.

 

Phipps Conservatory and Botanical Gardens is an equal opportunity employer.