Thrift Shop Volunteer

Become a YWCA Thrift Shop Volunteer!  The YWCA Thrift Shop located at 221 S. Maple Avenue in Greensburg is looking for volunteers.  This is a perfect opportunity for women interested in making a difference, beginning new friendships and of course shopping.

You will greet customers and help them when needed.  The YWCA Thrift Store has been voted the Best of the Best by the Tribune Review.

The YWCA’s mission is dedicated to the empowerment of women and eliminating racism.  Our Shop supports programs and services for the YWCA Westmoreland County.

Volunteer opportunities may lead to employment.

Front Desk/Administrative Assistant

About the Position 

The AA will work closely with all PGC staff, but the Outreach Coordinator in particular. Like all PGC staff members, the AA will be flexible and have a positive and helpful attitude. We will do anything it takes to work well together and keep our patrons engaged.

This position acts as point person for reception and visitor services, meets and greets the general public at the front desk.  The AA will be responsible for greeting people who come to PGC as first time visitors as well as directing new students to classes in the building. Provides general information about PGC and its programs to the public. Answers the telephone and fields calls to appropriate staff members. Works special events as needed and assists with the promotion, registration and implementation of PGC programs.

AA will become proficient at PGC’s online registration system through the PGC website so they can be a class registrar.  The AA will also process payments for classes, workshops, tours, glass sales, etc as needed.

AA plays general administrative support role for organization to ensure efficient internal operations, including technical assistance, facilities, exhibition openings, special events, telephone reception/customer service and other tasks as requested. AA will participate in the general effort to keep the office organized.

Essential Duties and Responsibilities

  • Attracts potential customers by answering questions about PGC both in person and over the phone
  • Creates and maintains customer accounts and records via online registration system
  • Processes payments for PGC products and services
  • Compiles reports to track progress on class registrations, workshop attendance, etc
  • Acts as point person for special events, which will require one to four Friday or Saturday evenings per month
  • Performs other work as required

Knowledge, Skills and Abilities

Top organizational, time management and interpersonal skills are required to operate at a fast pace and handle frequent interruptions. The Administrative Assistant must be flexible, able to multi-task, meet deadlines and handle special requests as they arrive. Patience, a cheerful disposition, accuracy and attention to detail, and excellent customer relations are necessary to succeed in this position.

Education/Experience Requirements

Experience with customer service and conflict resolution a plus.

Other Requirements

PGC is requiring all staff to be vaccinated against Covid 19 and successful applicants must be able to provide proof of vaccination before hire.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions. The work environment characteristics are representative of those an employee encounters in an office environment.

Salary & Benefits

This is a salaried full-time position. Salary is $27,500. Additional benefits include health, dental, and vision insurance, paid vacation, sick time, and complimentary classes at PGC. PGC also contributes to an employer matched Simple IRA for employees after they’ve been on staff for one year.

Diversity Statement

PGC is dedicated to the goal of building a culturally diverse staff that is committed to teaching and working in a multicultural environment and strongly encourages applications from minorities and women. The Pittsburgh Glass Center values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. The PGC does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin in the administration of its educational policies, admissions policies, employment policies, scholarship programs, and other PGC administered programs and activities.

To Apply

Applicants should submit a resume with three references and a cover letter that explains their experience in relation to the work, responsibilities, and qualifications listed here. Applications without cover letters that directly address the candidate’s fit with this position will not be considered. All inquiries and resumes should be sent via email to and applications will be reviewed until the position is filled.

Child Nutrition Partnerships Specialist

At Greater Pittsburgh Community Food Bank, we’re committed to diversity, equity, and inclusion. Our organization grows and succeeds when all members of the community, where we live and serve, have a seat at the table to help us ensure all of our neighbors have enough to eat. We invite candidates from all diverse backgrounds, including but not limited to race, gender, sexual orientation, abilities, etc., to join our team.

Summary of Position: This Specialist expands access to food resources for K-12 youth through backpack programs, weekend food programs, school food pantries and other distribution programs throughout our entire 11-country service area. The Specialist supports procurement, sourcing and coordination of food resources and uses high quality customer service skills to support a range of partners who create, organize and maintain food distribution systems serving young people. The Specialist excels at planning, implementing, innovating and overseeing youth programs in a variety of urban, suburban and rural settings.

This position is a full-time position with a schedule that varies seasonally to accommodate program needs. Preference is given to applicants who reside within our 11-county service area.  The position is not required to be based out of our Duquesne main warehouse; however, the employee will be expected to come into the Duquesne facility at a minimum of 4 days per month.  More on-site time may be required by management at any time. Frequent travel is required throughout our service area to build partnerships and monitor sites as needed.

Key Responsibilities:

  • Work collaboratively with internal and external program stakeholders to develop, implement and innovate food resource models serving young people.
  • Learn national best practices and use data-driven analysis to ensure sustainable, partner-based models for distribution.
  • Work closely with the Food Bank’s regional Child Nutrition Outreach Coordinators to support and evaluate county-specific plans for child nutrition programs.
  • Initiate, develop, and maintain partnerships with organizations to assess community needs and guide partners on how to lead execution of high-impact food resource programs in our communities.
  • Coordinate new partner onboarding requirements including eligibility determination, program enrollment, pre-approval visits, agreements and training.
  • Provide on-going training, monitoring and technical support to ensure partners operate in compliance with program regulations and deliver high levels of customer satisfaction.
  • Lead volunteers and ensure positive experiences for clients, volunteers, partners, and staff at program sites.
  • Work with the Food Bank’s Operations staff to select products and plan orders which ensure an efficient and cost-effective use of resources.
  • Deliver presentations to a variety of audiences to raise awareness about food insecurity and the role child nutrition programs play in alleviation of hunger.
  • Ensure program compliance with standards of the Food Bank, Feeding America, PA Departments of Agriculture and Education, USDA, and other oversight entities.
  • Gather information for grant reports and proposals that support child nutrition work.
  • Collect and organize required paperwork and data from partner organizations.
  • Maintain accurate, complete and updated programmatic records and files.
  • Respect the geographic and cultural diversity of partners and individual participants.
  • Perform other duties as assigned.


  • Bachelor’s Degree or equivalent experience.
  • A minimum of three years of programmatic experience in a related field.
  • Demonstration of strong motivation to end hunger and commitment to addressing hunger in a holistic context, addressing public health, social justice, diversity, equity, and the cultural aspects of food.
  • Ability, experience and willingness to respectfully work with diverse populations, including the ability to engage with and build trust among people living in under-resourced communities.
  • Ability to make presentations and develop and deliver information to a variety of audiences.
  • Ability to work independently and as part of a team.
  • Possess an attitude of collaboration for working with community organizations and schools.
  • High quality customer service skills (exhibit objectivity, empathy, calmness and helpfulness)
  • Attention to detail and demonstrated follow-through.
  • Strong time-management skills, strong critical and analytic reasoning skills, and ability to handle large amounts of data efficiently and effectively.
  • Demonstrated experience and proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint and SharePoint.
  • Automobile and valid Pennsylvania Driver’s License are required.  Work related travel is reimbursed at the federal reimbursement rate.
  • Must be able to lift or move up to 50 pounds.
  • Certificates: FBI fingerprinting, Act 33 & 34 clearances before start date (paid for by Food Bank); Food Safety Certificate required within 90 days of employment (paid for by Food Bank).

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to click apply, create a login, fill out our online application and attach resume and cover letter.

Box Office Lead Associate

Pittsburgh Public Theater is seeking a friendly and experienced Box Office Lead Associate to join our full-time staff. Working closely with the entire box office team, the Lead Associate assists the Box Office Manager with daily operations of a dynamic office. Serving as a key member of the box office staff, the Lead Associate is responsible for: maintaining a high level of customer service in responding to all ticket inquiries (electronic, phone, in-person), serving as shift supervisor when needed, assisting in training of part-time staff, and offering additional support as needed with special events, etc. In their role as shift supervisor, the Lead Associate will complete all pre-show duties, serve as the main point of contact for any customer service needs, work closely with house management and other staff to ensure a pleasant patron experience, and perform all closeout duties. In performance season this position’s working hours will include evening, weekend, and daylight hours. Weekend hours are mandatory for this position during performance and non-performance weeks.  This is a full-time position with benefits.

This position requires:

  • 5+ years experience in customer service or sales required
  • 1+ year of professional box office experience is preferred
  • Working knowledge of Microsoft and Google suites preferred
  • Intermediate+ knowledge of Tessitura ticketing system required
  • Willingness to work irregular and flexible hours including evenings and weekends
  • Excellent active listening skills and verbal communication skills
  • Ability to multitask and work in a fast-paced environment
  • Interest and/or appreciation of theater
  • The ability to apply anti-racism tools and practices to individual and departmental processes and systems, and to contribute to a work environment that encourages knowledge of, respect for, and engagement with persons of all cultures, identities, and backgrounds.
  • Ability to lift and move up to 20 pounds
  • Proof of COVID-19 vaccination required, barring a legally allowable exemption

Salary: $15.15/hour plus benefits.

To apply, please submit a cover letter and resume to

Visit for more information.

Westmoreland and Fayette Development Director

The Westmoreland and Fayette Development Director will lead the annual workplace and community fundraising campaign for United Way of Southwestern PA (UWSWPA) in Westmoreland and Fayette Counties. The Director is charged with growing and strengthening relationships with a portfolio of CEOS and Employee Engagement Champions at local and regionally based companies and organizations and leading the Donor Relations Team (three members) to raise funds to support the work of United Way. The Director will support and/or manage accounts as part of the UWSWPA campaign efforts with teams in the Pittsburgh and Butler offices. The Director will work closely with individual donors of all levels. These relationships are meant to inspire greater and more consistent involvement with United Way and result in increasing generosity of time, influence, and money.

Essential Functions

  • Analyze fundraising campaign annually and formulate plan to increase and promote campaign success to meet the mission goals of United Way.
  • Recruit and build relationships with campaign cabinet members, employee engagement champions and other campaign volunteers.
  • Supervise Westmoreland and Fayette donor relations team to develop strategies, goals, timetables and schedules for all areas of the campaign.
  • Identify and engage new company and individual partners for corporate giving, workplace campaigns and individual support.
  • Work with fundraising staff across the UWSWPA footprint to develop regional campaign goals, formulate strategy and share best practices.
  • Present information about United Way to large and small audiences.
  • As appropriate, plan and coordinate special events and fundraisers.

Additional Functions

  • Ensure that all contributions and donor information are appropriately recorded and that designations are honored.
  • Oversee the account management process.
  • Work with Donor Relations Team to develop workplace leadership campaigns.
  • Work with Resource Development Team to secure volunteers/prospects for community-based leadership giving.

People Management Responsibilities

  • Manage three Westmoreland/Fayette region Donor Relations Team members

Financial/Budgetary Responsibilities

  • Work to develop and manage Westmoreland/Fayette region annual development department budget.

Education and Experience

  • Required: Bachelor’s degree or equivalent combination of education and experience; 3-5 years of related management experience
  • Required: 3+ years of experience with human service organization.

Knowledge, Skills, and Abilities


  • Proven experience leading a team in a fast-paced, high-volume workplace.
  • Exceptional interpersonal and customer service skills with a strong ability to communicate openly and effectively.
  • Strong problem-solving and conflict resolution skills
  • Ability to motivate employees by utilizing inspirational coaching and leadership skills to cultivate a level of company and personal success.
  • Strong attention to detail
  • Excellent organization skills
  • Work well independently and within a team
  • Must display a professional demeanor and must be able to work effectively and tactfully with diverse groups of people.
  • Strong computer aptitude with the ability to easily learn new programs, databases, and procedures in an every-changing work environment.
  • Intermediate to advanced level Microsoft office products (Outlook, Teams, Excel)


  • Required: PA driver’s license

Physical Demands

  • Light: Exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. force frequently and/or a negligible amount of force constantly. Even when weight lifted is negligible, a job is rated light when: 1) it involves walking or standing to a significant degree; 2) it requires sitting most of the time but involves pushing and/or pulling of arm or leg controls; 3) it involves working at a production rate that requires constant pushing or pulling of materials.

Travel Requirements

  • Frequent travel within the region via ground transportation
  • Potential travel outside the region via ground or air transportation

Administrative Assistant – On-Site Pantry & Program Department

At Greater Pittsburgh Community Food Bank, we’re committed to equity, diversity and inclusion. Our organization grows and succeeds when all members of the community, where we live and serve, have a seat at the table to help us ensure all of our neighbors have enough to eat. We invite candidates from all diverse backgrounds, including but not limited to race, gender, sexual orientation, abilities, etc., to join our team.

Job Summary: Provide administrative support primarily to the Food Bank’s on-site Pantry Manager and secondarily to the Program Department leadership team as needed. The position works with many functions of the organization and plays a critical role in ensuring timely execution of activities. The Administrative Assistant will assist with online inventory, place orders, create and maintain service user records, enter data and build reports, and support the Programs leadership team with a variety of administrative duties.

Key Responsibilities:

On-Site Pantry (approximately 60% of time)

  • Provide food assistance to neighbors in need with dignity and respect.  This includes every aspect of pantry service such as conducting intake, surveying shoppers about product needs and maintaining an up-to-date list of those items, developing and sending various communications and assisting shoppers.
  • Support pantry team with online ordering system operations, known as OrderAhead.   This may include, but is not limited to, taking pictures of product, entering inventory, printing orders and following up with shoppers.
  • Register shoppers and collect data needed for programmatic participation.
  • Confirm appointments and attendance at workshops and events.  Conduct post-participation follow up as required.
  • Confirm volunteer participation to ensure there is an appropriate amount for each shift.
  • Perform administrative duties work for locker system, a way that shoppers can order product and pick it up at appointed times.
  • Assist pantry team with inventory management.  This may include, but is not limited to, checking expiration dates, rotating stock and restocking, spotlighting items close to code date and ordering product.
  • Provide information and referrals to other social services for which shoppers may be eligible, one of which is the Food Bank’s in-house SNAP application assistance.
  • Assist with timely and appropriate follow-up.
  • Participate in direct-service activities related to programmatic events where Food Bank representation is requested or needed.
  • Provide broad-spectrum support to GPCFB member network and Partner Network Programs team as required.
  • Attend some pre-planned evening and/or weekend meetings and/or events as needed.
  • Stay current with food safety training certifications provided to all food pantry staff.

Program Department Leadership (approximately 40% of time)

  • Support administrative needs of Program leaders, performing general administrative duties such as processing mail, ordering supplies, preparing and handling the processing of purchase orders, organizing and maintaining department and computer files (databases, spreadsheets, documents), word processing, composing and completing correspondence, managing incoming phone calls and taking messages.
  • Making travel arrangements and coordinating with leadership to complete expense reports as needed.
  • Organize and coordinate scheduling, agendas, and materials for Programs’ leaders:
  • Schedule Food Bank meeting spaces, on-site and off-site, for various calendars. Develop presentations using Microsoft Office applications, including PowerPoint presentations for meetings as required. Maintain meeting calendars and invites, and ensure materials are prepared and provided for meetings. Record and transcribe minutes if needed.
  • Assist with the preparation of specified Programs reports and handling of Programs data and statistics.
  • Provide backup coverage at Food Bank’s front desk reception and-or Food Bank pantry reception as requested.


  • A minimum of three years administrative assistant experience reporting to more than one supervisor and working with and across multiple teams.
  • Excellent proficiency with Microsoft Word, Excel and PowerPoint.
  • Must demonstrate integrity with confidential information.
  • Must be willing to learn food bank specific technology, i.e., food inventory computer system, computerized record-keeping system(s).
  • Excellent organizational, written, verbal, and telephone skills.
  • Great attention to detail with an emphasis on accuracy.
  • Proven ability to successfully handle multiple projects, prioritize and meet critical deadlines.
  • Ability to work strategically, collaboratively, and effectively with staff across many departments
  • Ability to lift up to 40 pounds as needed when assisting Programs’ teams.
  • Display ease and comfort with people of different backgrounds, abilities, opinions and perceptions.
  • Must possess a valid Pennsylvania Driver’s license.  Work travel, if required, is reimbursed at the federal reimbursement rate.

Preferred Qualification: Experience using any type of computerized inventory software.

Certificates: PA State Police Background clearance, PA Child Abuse History Clearance, Federal Criminal History Record Information (FBI Report).


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job. Other duties may be assigned by management as required.

How to Apply:  Go to click apply, create a login, fill out our online application and attach resume and cover letter.

Mobile Markets Coordinator

Distribute fresh fruits and vegetables to people who want them in low-income, low access neighborhoods. The Mobile Markets Coordinator is responsible for daily operations of a year-round mobile fresh foods market serving low-income communities in southwestern Pennsylvania to improve access to fresh fruits and vegetables. The Coordinator will function as the market’s point of contact for vendors, clients, and community partners and will represent the market and the Food Bank within the community. They will regularly interact with, and at times serve as liaison to: community members, external stakeholders, vendors (produce wholesalers and farmers), and community partners –referring to other Food Bank departments or partners as appropriate.

The Coordinator position serves many functions for the Mobile Markets program, and–within parameters established through dialogue with Management–will be responsible for participating in: Community Relations, Marketing, Pricing, Inventory Control, Sales, Sourcing, and Performance Analysis. Incumbent will be required to understand the consumers’ and vendors’ needs, and–with the support of the Mobile Markets Supervisor and other Food Bank staff–work to ensure those needs are addressed.

Duties and Responsibilities:

  • Developing and maintaining good working relationships with consumers, colleagues, vendors, community partners, community stakeholders, and volunteers
  • Providing direction to and functioning as liaison for on-site volunteers (community partners)
  • Providing excellent customer service while managing all logistics of the stop (set up, safety, signage, etc.)
  • Assisting vendors, consumers, community members with market-related information
  • Communicating with Mobile Markets Supervisor and other staff weekly (daily, when appropriate) about operations
  • Operating POS system; responsible for daily reconciliation of a cash drawer
  • Weekly analysis of sales, sourcing, and service in consultation with appropriate support staff
  • Working with other Food Bank internal departments to ensure that relevant marketing materials, such as: skill-building instruction, recipes, and nutrition information materials are available and marketed to consumers and community partners
  • Raising awareness of the market in the communities served through targeted outreach activities and conversations.
  • Educating consumers and the community about local produce and the market’s place in the local food economy.
  • Developing strong and comprehensive relationships with communities being served
  • Regularly reading community news publications, and coordinating with the office staff to become involved in community functions and issues where appropriate.
  • Must display ease and comfort with people of different backgrounds, abilities, opinions and perceptions and demonstrate the ability to treat all people with equity and respect
  • Drives and cares for a customized 27 foot step van and other delivery vehicles as necessary (non-cdl), working with other Food Bank teams to ensure maintenance and safety issues are resolved promptly
  • Maintaining accurate daily records of operations
  • Making sourcing decisions based on demand and availability of product, source of product and current inventory. Pickup orders from vendors and prepare other Food Bank staff to receive delivered orders.
  • Collaborate with Food Bank staff to meet program priorities and assist other programs and departments when possible
  • Making the safety of our customers, vendors, community members and colleagues a priority in all actions on the job.


  • Bachelor’s Degree or equivalent combination of education and related experience, retail and service organizations preferred.
  • Experience with Excel and Word.
  • Ability to lift and move 50 pounds and stand for 7– 8 hours.
  • Valid driver’s license and comfort operating a 27-foot step van on city streets.
  • Preferred experience with POS, inventory, and CRM software. Previous leadership or coordinating experience. Knowledge of and experience with operating warehouse equipment (i.e.: motorized pallet jack, pump jack, etc) a plus.

Certificates and Licenses:

Safe Food Handling Certificate, First Aid/CPR Certifications, DOT Physical and Act 33 & 34 Clearances

At Greater Pittsburgh Community Food Bank, we’re committed to equity, diversity and inclusion. Our organization grows and succeeds when all members of the community, where we live and serve, have a seat at the table to help us ensure all of our neighbors have enough to eat. We invite candidates from all diverse backgrounds, including but not limited to race, gender, sexual orientation, abilities, etc., to join our team.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to click apply, create a login, fill out our online application and attach resume and cover letter.

PA 2-1-1 Resource Navigator


We are growing and need people interested in full-time or part-time jobs during daytime or after-hours shifts! These positions are temp-to-perm.

Job Summary:

Similar to the 9-1-1 service, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country. Our Pittsburgh office currently services 30 counties across PA, including the Erie and Philadelphia regions.

General Overview:

This is not your ordinary call center job! We hire dedicated, talented people with big hearts. The 2-1-1 Resource Navigator handles customer inquiries by phone, text, chat, email or other media from individuals seeking assistance with human services information or resources. The individual ensures that responses to inquiries are completed according to established service and quality standards. This position focuses on showing empathy, patience, and professionalism while referring callers to the appropriate human service agencies that have the necessary resources to assist them with their basic needs of food, clothing, and shelter, etc. The ideal candidate will effectively and compassionately maintain the confidentiality of all caller information.

Shifts Available (Some holidays may be required):

  • Daytime shifts available during Monday – Thursday from 7am to 8pm, Fridays 7am to 6pm
  • After-hours shifts available during Monday – Thursday from 8pm to 7am, Fridays 6pm to 7am Mondays

Essential Functions:

  • Responds to inbound phone contact, texts, and chats
  • Inputs data into the system of record, RTM
  • Meets all production, quality and adherence standards
  • Attends all required training classes and meetings
  • Elevates issues to next level of supervision, as appropriate
  • Maintains accurate records, including timekeeping records
  • Completes contact follow-up via text and phone in a timely manner
  • Updates database records
  • Other duties as assigned or requested

Technical Skills:

  • Ability to calmly handle high-volume calls and treat callers with dignity, respect, compassion, understanding, and empathy
  • Comfort with technology to include typing while speaking on the phone, reviewing multiple screens, utilizing text and chat, and using Office products including Outlook email
  • Demonstrated ability to accurately record summary of call and ask required screening questions
  • Ability to type at least 40 words per minute
  • Will be required to attend outreach events and meetings. These meetings may be outside of normal working hours
  • A knowledge of the human/social services within your community or a knowledge of the top agencies around the country (Red Cross, United Way, or Salvation Army) preferred.


  • Ability to remain professional, calm, and kind under pressure in sometimes stressful and emotional circumstances
  • Excellent verbal and written communication skills; ability to communicate clearly to individuals with varying levels of comprehension and language proficiency
  • Excellent telephone etiquette, including exhibiting friendliness while controlling the conversation
  • Demonstrated ability to provide an empathetic and compassionate response to all inquirers
  • Must be a team player and be willing to take on new projects as the program grows
  • Must be flexible, reliable, and dependable, including adhering to work schedules, changing work shifts when needed, and communicating about availability
  • Demonstrated ability to work from home when needed, meeting schedule adherence and quality standards
  • Willingness and ability to work in a stationary environment with a desk, computer, and headset
  • Willingness to work varying shifts including evenings, weekends, and holidays

Minimum Qualifications:

High School Diploma or GED and at least two years of customer service experience required; Bachelor’s degree in social work or health or human services related field plus two or more years of experience in health or human services, social work, or related non-profit organization preferred.


$14 per hour. Increases to $15 per hour after 250 hours of service and satisfactory performance.


Temp to perm: Successful candidates will start on a temporary basis for at least six months, with the possibility of becoming permanent employees based on performance and operational needs. Background check and drug screen required after selection.

To Apply:

Send your resume to and indicate your preferences:

  • Full-time (37.5 – 40 hours per week) or Part-time (15-25 hours per week)
  • Daytime (shifts during Mon – Thu 7am to 8pm; Fri 7am to 6pm) or After-hours: (shifts during Mon – Thu 8pm to 7am; Fri 6pm to 7am Mon)

Director of Human Resources

Job Summary

Reporting to the President and CEO, the Director of Human Resources manages all human resources (HR) functions and guides organizational culture in order to support the practices of a high-performing organization. Key responsibilities include recruitment, on-boarding, professional development, compensation and benefits, payroll, and legal/policy compliance. The HR Director will establish partnerships with organization leaders to create and maintain a respectful, diverse, and energetic workplace culture. They serve as key advisor to managers on employee relations matters including legal and policy compliance. Our highest priority is a high-performing employee team achieving our goals with integrity and respect for all, especially co-workers.

Essential Functions


  • Actively recruit a diverse candidate pool and manage complete recruitment process to maintain and build a team consistent with organizational mission and skill requirements
  • Ensure efficient use of management resources required to support the recruitment process


  • Ensure initial introduction of new staff to organization is productive and welcoming
  • Address organization-wide learning requirements and support department-specific learning requirements
  • Support building of team focused on mission and culture as well as necessary skills

Staff Professional Development

  • Ensure staffing skills and levels are aligned with needs and available resources of the organization
  • Conduct training for all staff and individual coaching
  • Address professional development appropriate for continued progress of staff in their career path
  • Manage development of team to support contemplated organization needs and succession planning

Organizational Culture and Performance

  • Partner with the President/CEO and other senior leaders to define and drive workplace culture, and share the overall responsibility for overall organizational performance
  • Create a respectful, diverse, energetic workplace culture
  • Create and implement programs to enhance engagement, morale, and team building
  • Drive diversity, equity, and inclusion initiatives
  • Perform exit interviews
  • Conduct and analyze satisfaction/engagement surveys

Compensation, Benefits and Payroll

  • Oversee compensation programs and practices
  • Administer job descriptions
  • Administer and improve performance management process
  • Conduct internal/external salary benchmarking, and pay equity
  • Oversee the administration of benefits, benefits renewals, and plan designs
  • Negotiate optimal benefits for employees, then negotiate with vendors to achieve the optimal cost for these benefits
  • Oversee payroll management and processing

Ensure Policy and Legal Compliance

  • Ensure internal HR policy administration and best practice development
  • Oversee unemployment/worker’s compensation insurance administration
  • Maintain personnel files
  • Maintain background checks
  • Distribute annual notifications as required
  • Maintain Employee Handbook and update, as necessary

Additional Functions

  • Serve as staff lead and liaison to HR Committee of the Board, which advises on organizational HR matters
  • Serve on the Diversity, Equity, and Inclusion Committee to advance equitable human resources practices and improve culture

People Management Responsibilities

  • Supervise HR & Payroll/Benefits Specialist

Education and Experience

  • Required: Bachelor’s degree or equivalent experience in business practices, human resources, customer service, or related subject matter. 10+ years of experience in a variety of human resources disciplines with a solid understanding of legal and regulatory requirements.
  • Preferred: Advanced degree preferred (or equivalent combination of education and experience)
  • PHR (Professional Human Resource) or SPHR (Senior Professional Human Resource) certification desirable.

Knowledge, Skills, and Abilities

  • General knowledge and understanding of every step in the employee lifecycle, from recruitment to retirement
  • Ability to coach teams and individuals at all levels of the organization
  • Strong negotiation and influencing skills
  • Ability to be flexible and persistent in driving change through periods of ambiguity
  • Solid analysis skills and the ability to turn data into information
  • Excellent project management skills and the ability to drive long-term projects while managing short-term issues
  • Unquestionable integrity and ability to maintain confidentiality


  • Required: None
  • Preferred: HR certification from SHRM or HRCI (PHR, SPHR, SHRM-CP, SHRM-SCP, etc.)

Physical Demands

  • Sedentary: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for brief periods of time.

Travel Requirements

  • Potential travel outside the region via air transportation

Community Impact Manager, Meeting Basic Needs

Job Summary

The Community Impact Manager, Meeting Basic Needs will work in strategic and creative partnership with Community Impact leadership (including PA 211 Southwest) to manage a dynamic portfolio of grants, issues and community-focused initiatives, with a special emphasis on United Way’s Meeting Basic Needs portfolio.  The Manager will play a critical role in building community partnerships to create meaningful community change and work collaboratively to achieve United Way of SWPA goals. The Manager will also provide end-to-end grant management, from discovery of community need, to selection of funded partners, and reporting of results.

Essential Functions

Grants Management and Subject Area Expertise

  • Work with Community Impact and volunteer leadership to recommend and monitor success of grants to and projects with non-profit human service agency partners aligned with United Way’s strategic goals.
  • Build strong partnerships with grantees, contracted partners, and other community stakeholders to develop a strong understanding of community resources, opportunities and concerns related to Meeting Basic Needs.
  • Manage day-to-day needs of programs and/or initiatives and elevate issues that impact partners and agencies.
  • Assess and report on relevant program and community-level outcomes and contribute to writing funding proposals, reports, and related materials.
  • Analyze existing outcome measures and consider new evidence-informed indicators.

Communication and Collaboration

  • Build and foster meaningful relationships with a broad range of diverse stakeholders (such as non-profit agencies, corporate and civic leaders, labor party representatives, community leaders, elected officials and others) to elevate emerging issues and work collaboratively to address concerns and capitalize on opportunities as they evolve.  Work collaboratively within the Community Impact and 211 Departments and across United Way as a whole to clearly convey and mobilize resources to support our work in the community.
  • Identify, lead and/or participate in special projects related to systems-change efforts in the community
  • Be a champion for human services and strategic and equitable solutions.
  • Advocate for solutions to reduce race, gender and ability inequality within the United Way, our investments, and at large.

People Management Responsibilities

  • The individual in this role may supervise temporary staff and/ or contractual relationships.

Financial/Budgetary Responsibilities

  • Track and monitor project budgets in partnership with United Way’s Impact Operations and Finance Teams
  • Participate in RFP distribution and decision-making process to allocate funds.

Education and Experience


  • Bachelor’s Degree in public administration, non-profit management or related field
  • At least five years working in human services or related field
  • Track record of successful work in collaborative settings with community organizations and institutions of diverse size, scope and range of interests


  • Master’s Degree preferred
  • Experience writing grants, proposals, applications and reports

Knowledge, Skills, and Abilities

  • Positive, high-energy, can-do attitude
  • Excellent written, verbal and interpersonal communication skills including public speaking and presentation skills
  • Ability to establish effective working relationships with diverse populations and to function well within a team environment
  • Tech savviness, including experience with Microsoft Office, virtual platforms, and willingness to explore new systems
  • Ability to be self-directed and decisive
  • Strong organizational and time management skills, and comfort with a fast-paced dynamic environment