Medical Assistant

Join the TCV Team! TCV Community Services is a dynamic organization that provides a continuum of services, care and support that empowers individuals, families and communities with behavioral, mental health, substance abuse and/or developmental issues to sustain their recovery and achieve the important possibilities in their lives.

In our Outpatient Mental Health Program, we provide effective and efficient mental health treatment for individuals, groups, and families.  Services are based on clinical best practices and are engaged in ongoing quality improvement efforts.

What to Expect

As a Medical Assistant, you will be a member of a multidisciplinary team working with therapists, nurses, service coordinators, support staff, administrators, and psychiatrists. Offices are in the Mon Valley area of Pittsburgh including Homestead and Turtle Creek, PA.

Some responsibilities include, but are not limited to:

  • Assess vital signs (i.e., blood pressure, weight, BMI) and reports to MD or RN staff.
  • Communicates with consumers, families, significant others, or service providers.  Provides supportive interventions/assistance as warranted.
  • Triage incoming adult and child outpatient phone calls.  Responds in an appropriate manner, forwards call to appropriate nursing staff.
  • Assesses the needs of persons who may become physically ill while at the agency (take vitals, reports to RN or MD), takes measures for contacting emergency 911.
  • Collaborates with pharmacies, physicians, service providers and support staff to resolve consumer medication issues. Will begin or assist in completing prior authorizations.

If this sounds like something you would be interested in, we would love to hear from you!

Position Requirements

High school diploma and Certificate of Medical Assistant (CMA) are required, or equivalent experience gained working as CNA, medical assistant.  Minimum 1 year experience.  Current Child and FBI clearances required.

Position Type(s)

Full Time (which includes a comprehensive benefits package!)

Why TCV Community Services?

  • Competitive wages
  • Comprehensive Benefits package (for eligible employees) including Medical, Dental, and Vision Insurances
  • Generous Paid Time Off & 9 Agency Paid Holidays (for eligible employees)
  • Opportunities for professional growth and development

How to Apply

You can apply to this position directly through this posting through Indeed or

TCV Community Services is an Equal Opportunity Employer and Drug Free Workplace.

Comprehensive Residential Operations Manager


Plans, manages, coordinates, and monitors the operation of the Comprehensive Residential Program, operating in the subsidiary InVision Customized Services, a program devoted to the support of people with intellectual disabilities often co-occurring with complex psychiatric and/or medical conditions. Responsible for the overall support needs of people receiving residential services by ensuring implementation of systems to achieve regulatory compliance, preparedness and support of employees within their reporting structure, and high-quality services.  Responsible to oversee the relevant programmatic content of individual support plans and ensures understanding, adherence, and commitment to the organization’s philosophy and mission. Ensures independence and empowerment of those supported are always a priority. Manages program supervisors and behavior specialists operating within the Comprehensive Program.

Mission and Philosophy

  • Implements, continuously reviews, and updates all programmatic and clinical systems to ensure InVision’s mission and philosophy are integrated into all aspects of services.
  • Oversees the development and implementation of relevant support plans to ensure alignment with the company’s philosophical approach to service delivery.
  • Ensures, through modeling, mentoring, monitoring, guidance and feedback, that program supervisors and behavior specialists’ approach to services are congruent with the needs, wants and desires of each person supported as well as with the policies and procedures of InVision Customized Services.
  • Acts at all times in congruence with the mission of InVision Customized Services; is committed to the well-being of the people supported and program staff; is actively engaged in seeking out ways to improve the quality and effectiveness of services, consistent with established values and strategic objectives.
  • Demonstrates commitment to service excellence and quality improvement.
  • Creates and maintains effective interpersonal working relationships.

Licensing and Contractual Compliance

  • Ensures the timely completion of applicable assessments and plans of service based upon their outcomes, including but not limited to all documents required by regulation and policy.
  • Implements, monitors, and improves systems to ensure BSS, PS and other staff under their direction are supported, prepared, trained and confident in their ability to effectively fulfill all duties of their respective positions in alignment with the company’s policies, procedures, standard business practices, and philosophical approach to service delivery.
  • Develops systems to ensure the review of approved support plans for accuracy of services, authorizations and units.  Oversees processes to request additional services, ensure timely receipt of billing and resolution of problems when they occur.
  • Ensures documentation submitted by the organization to outside entities (administrative entities, support coordination units, managed care companies) related to the support needs of the people we serve is respectfully and professionally presented, provides a holistic view of the people we support, describes behavioral trends and the meaning behind behavioral concerns and is in congruence with the organization’s philosophy and mission.
  • Ensures that the program is operated in a safe, orderly and therapeutic manner, in accordance with regulations, corporate policies, procedures, standards and schedules.
  • Ensures appropriate response to crisis situations and emergencies.
  • Conducts quarterly analysis of incident reports, debriefings, personal restraint reporting, psychiatric PRN administration, and restrictive procedures, making recommendations to respective teams regarding trends and reduction strategies, if appropriate.
  • Coordinates with other parties as needed in preparation for and response to licensure surveys/inspections; prepares related reports and if necessary, plans of correction in consultation with the Regional Director, Comprehensive Program Operations


  • Addresses any concerns or formal grievances communicated by the people supported by the company and/or their representatives in accordance with InVision policies and procedures.
  • Through collaboration, ensures a team approach is utilized involving internal and external stakeholders when determining the support needs of the individuals supported.
  • Engages in effective communication by requesting, receiving and providing feedback to other members of the team, including but not limited to, direct support professionals, program specialists, behavior specialists, other managers, and program director.
  • Interviews, selects, orients, and provides training to personnel who supervise. employees; regularly reviews their competence and performance; provides opportunities and direction for professional growth.
  • Assures that relevant information is properly communicated to program staff through active and appropriate educational and in-service programs and other media as necessary.
  • Maximizes staff performance by providing ongoing feedback, development, and training as needed.
  • Conducts performance evaluations.
  • Accepts ownership of and assures that relevant information, including but not limited to, senior management decisions, new initiatives, policies and procedures, is properly communicated to program staff. Provides guidance, manages perceptions, and ensures program staff understanding and compliance.

Financial Management

  • Reviews and verifies financial documents including bi-weekly payroll reviews.
  • Reports immediately any discrepancies related to the use of personal or company funds.
  • Performs other duties as requested by the Program Director; attends and/or conducts meetings; prepares reports; completes surveys and forms as required.
  • Leads by Example: Models the values and philosophy of the organization, is decisive, fair and adaptable.
    • Plans strategically to create growth, improve financial performance and gain competitive advantages
    • Is accountable for the department and oneself
    • Demonstrates behavior and work style that are consistent with InVision Human Services values
  • Manages Performance: Provides the necessary tools to cultivate the capabilities of others, and to convey confidence in those capabilities by delegating responsibility, promoting autonomy and fostering accountability.
    • Sets clear, challenging goals and expectations
    • Provides resources necessary to successfully achieve goals
    • Recognizes, celebrates and rewards accomplishments
  • Promotes Quality: Ensures the ongoing commitment to achieving and maintaining quality in all areas of responsibility. Researches, recommends and applies best practices to areas of accountability.
    • Ensures that one’s own and other’s work and information are complete and accurate
    • Leads the efforts to achieve licensing, accreditation and quality departmental standards
    • Encourages and motivates others to develop highly effective teams and a work culture that values quality
  • Fosters Innovation: Develops, sponsors, or supports the introduction of new and improved methods, products, policies and processes.
    • Understands that change is essential for growth and success
    • Encourages out-of-the-box thinking to develop new, improved solutions
    • Articulates forward-thinking and manages change
  • Cultivates Relationships: Develops, maintains, influences and strengthens  internal and external partnerships
    • Models collaborative problem-solving
    • Confidently shares knowledge of organization
    • Demonstrates mutual respect and utilizes the principles established in the communication guideline
    • Recognizes and sets aside biases
  • Communicates Effectively:  Expresses oneself clearly and concisely with a goal to achieve mutual understanding.
    • Determines target audience (who needs or benefits from info)
    • Chooses most effective channel for target audience
    • Expresses oneself clearly in business writing
    • Expresses oneself clearly in conversations and in interactions with others
  • Lives Integrity: Complies with all applicable laws, rules and regulations. Upholds all standards of conduct and ethics.
    • Treats others consistently, fairly and with compassion
    • Protects the privacy and integrity of information pertaining to those we support
    • Accurately and fairly represents issues to ensure resolution
    • Is always honest and trustworthy


Supervises Program Supervisors and Behavior Specialists within the program.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required, as well as any physical requirements. Reasonable accommodation may be made to enable a qualified individual with a disability to perform the essential functions.


Bachelor’s degree in social service or a related field from an accredited college or university with a minimum of five (5) years’ experience in the areas of supporting people with developmental disabilities and significant behavioral concerns.  Master’s Degree or higher with course work in Psychology, Special Education, Counseling, Social Work, Education, Applied Behavior Analysis or Gerontology; OR a Master’s degree in social services or a related field from an accredited college or university including a current Pennsylvania Behavior Specialist License is strongly preferred. Incumbent must demonstrate an understanding and ability to implement non-restrictive, positive, person directed supports. Minimum of 3 years direct supervisory experience required.

Other Requirements:

  • Periodic travel throughout Pennsylvania.
  • Computer literate, high level of accuracy and detail oriented.
  • Ability to influence and persuade to achieve desired outcomes.
  • Ability to enlist the cooperation of others.
  • Able to work independently and as part of a team.
  • Display exceptional interpersonal communication and leadership presence.
  • Ability to work with and apply mathematical concepts.
  • Willingness to travel.
  • Valid drivers’ license.
  • Insured and registered vehicle.


While performing the duties of this job, the employee is frequently required to stand, walk, sit and talk or hear, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and taste or smell.  The employee must occasionally lift and/or move up to 20 pounds.  Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

Doula Practice Manager

The mission of Healthy Start is to improve maternal and child health and to reduce poor birth outcomes and infant mortality in Allegheny County.


This is an advanced-level public health position, managing the full scope of doula programs offered by Healthy Start, Inc. As part of the Healthy Start multidisciplinary team, the Doula Practice Manager (DPM) has a passion for maternal and child health and advances family systems and life course approaches to support improved birth outcomes, as well as family and community health and well-being. The DPM must be a trained doula with at least 5 years of doula experience or the ability to demonstrate an equivalent combination of skills, knowledge and expertise. We are excited to support doula certification for the right candidate. This role has a focus on health equity, using evidence-based practice, supporting Healthy Start’s unique contributions to the field of maternal and child health, eradicating disparities faced by members of the Black community, and will work with internal and external stakeholders to serve the Healthy Start participant population and the community at large.

The DPM will be instrumental in ensuring that the Healthy Start doula programs are stable, financially viable and meet program targets for number of women served and participant outcomes. The DPM will develop expertise in understanding all the services offered by Healthy Start in order to refer to internal programs that will maximize the health and stability of our participants. Finally, the DPM will be responsible for managing and maintaining working relationships with Healthy Start colleagues, clinical and community partners, contractors, other doulas and birth workers, and funders. The DPM may be required to provide doula services as needed.

Duties of the Position:

  • Help to position the Healthy Start doula programs as an exemplary community-based program that is trauma-informed, culturally-responsive and centers the lived experiences of Black women and families through innovative program delivery, collaboration and meaningful community engagement.
  • Focus on the continual performance and growth of the programs by meeting and exceeding established benchmarks.
  • Manage resources allocated to the programs—including staff, budget, and program activities.
  • Manage program staff, including support for hiring activities, managing contactors, onboarding, training and professional development, scheduling, regular meetings and supervision.
  • Provide ongoing education and support to Healthy Start staff and community.
  • Identify, nurture, and grow community relationships and collaborations that help the program to meet its goals.
  • Act as the key point of contact related to activities of the program for internal and external stakeholders.
  • Support a positive customer service experience and timeliness of communication for all stakeholders who interact with the program.
  • Provide on-call or emergency birth support on occasion to birth doula clients
  • Ensure documentation of all service provision.
  • Interpret organizational, local, state, and federal policy as it relates to birth work and potential impacts to the population served by Healthy Start.
  • Represent Healthy Start and the doula programs in local, regional, and national meetings and on committees/working groups as needed and assigned.
  • Support resource development activities related to the sustainability of the programs.
  • Establish and/or track project objectives, timelines, tasks, and outcomes.
  • Maintain reporting related to respective projects and initiatives—including compilation of qualitative and quantitative data for program and grant reporting.
  • Manage special projects as assigned.
  • Operate a variety of office equipment, i.e., copier machine, facsimile, etc.
  • Perform other job-related duties as assigned by immediate supervisor.

Qualifications of Position:

Must demonstrate a passion for maternal and child health, with an understanding of public health concepts and health disparities. Must have an understanding of the current and historical context of birth work and doula support for Black women and within the Black community, with a high level of cultural competence and humility in working with the target population. Must be a doula certified or committed to continuing professional education including certification if not already certified (annual professional development budget will be provided). Preferred candidates will also have experience in providing lactation support. Must have demonstrated supervisory experience. Administrative and/or project management experience/skills required. Must be proficient in Microsoft Word, Excel and Outlook.


  • Act 33/34 clearances are required
  • Must possess a valid unrestricted Pennsylvania Driver’s License
  • Must possess current and valid unrestricted automobile insurance and be listed as an insured driver

Skills and Knowledge Required:

  • Passion, energy and drive.
  • Strong program management skills including ability to identify and manage multiple projects and priorities.
  • Knowledge of the competencies and scope of practice for birth and postpartum doulas.
  • Ability to provide education and direct support to program participants and their supports (partners, other family members, medical providers, etc.)
  • Knowledge of prevention strategies, needs and risk assessment and family systems.
  • Understanding of community and service delivery systems.
  • Ability to motivate and guide participants to keep appointments, obtain goals and take advantage of services.
  • Ability to work with multi-cultural participants/agencies.
  • Understanding of the tenets of public health and health disparities.
  • Attention to detail.
  • Excellent organizational, interpersonal, communication (written and verbal), and analytical skills.
  • Ability to engage and communicate with stakeholders at all levels.
  • Must be able to prioritize and multi-task while working in a fast-paced environment.
  • Commitment to developing an understanding of the Healthy Start model.
  • Ability to follow instructions, take direction from management and comply with the boundaries of the established policies and procedures, while embracing the importance of contributing new ideas.
  • Strong computer literacy (Microsoft Professional Office, Access) and understanding of basic data analytics.
  • Ability to meet deadlines and process assignments in a timely and accurate manner.
  • Work well under pressure and be able to prioritize and manage multiple tasks.
  • Ability to travel within Allegheny County, with occasional national travel.
  • Commitment to protecting the confidentiality of employee and agency information.
  • Professional demeanor is required as you will interact with persons at all levels within the organization, outside of the organization and community.
  • Must possess a valid unrestricted Pennsylvania Driver’s License and current and valid unrestricted automobile insurance and be listed as an insured driver.
  • Personal transportation with employee listed as an insured driver on the vehicle used for work.

Supervisory Relationship:

This position works under the direction of the Director of Strategic Initiatives.

Physical Demands:

  • The work performed is 70% office work requiring sitting, typing and answering phones, with occasional light lifting, carrying, stooping, standing, bending, walking and filing.
  • Intense mental, visual and aural attention is required as the work involves responding to requests, planning or performing work that is at times, can be fast-paced.
  • The other 30% of the position is conducted in the field.  Candidate must possess the ability to work at locales outside of the office environment.
  • Out of town and overnight travel may be required on occasion.


The starting salary range for this position is $47,000-$50,000 annually. This is an exempt position.

Email resume and cover letter to

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Board of Directors

Board of Directors Position – Allegheny HealthChoices, Inc. (AHCI)

Pennsylvania’s Medicaid managed care program, HealthChoices, allows each county to operate and manage the publicly funded behavioral health program (mental health and substance use disorder services) at the local level.  Since its inception, AHCI’s primary organizational responsibility is to support Allegheny County in the oversight and monitoring of this program.  This includes contractual compliance, financial oversight, reporting, and analysis.  We work with provider organizations and community stakeholders to ensure that people have ready access to recovery-oriented, high quality behavioral health services, and we help build capacity so that systems are able to respond to change and continuously improve. We also partner with other counties and provider organizations to improve and support the needs within the behavioral health sector.

AHCI is currently seeking new board members who are committed to our mission and eager to support the work within the community behavioral health system.

Time Commitment and Expectations:

One full term of three years (optional second term)

  • Attend board meetings, which are held on the second Tuesday of every other month (currently virtual)
  • Participate in either the board’s finance or quality improvement committee meetings, which are held approximately six times throughout the year
  • Bring intellectual curiosity and passion for work within behavioral health
  • Have an interest in healthcare data and reporting
  • Those with personal or family lived experience within the behavioral health system are particularly encouraged to respond
  • No fundraising is associated with board tenure

See more information at  To apply, please send your resume to

Director of Behavioral Health

Level: Experienced
Job Location: U.S.VETS Phoenix – Phoenix, AZ
Position Type: Full Time
Education Level: 4 Year Degree
Travel Percentage: Up to 25%
Job Shift: Any
Job Category: Nonprofit – Social Services


Looking for a rewarding position? How would you like to serve those who served?If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you! Come & join our winning team! Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401K

Director of Behavioral Health:

The Director of Behavioral Health (DBH) reports directly to the Executive Director and has the primary responsibility of developing, planning, and supervising all clinical services, to include mental health services, to improve quality of life for U.S.VETS clients. The DBH is responsible for overall leadership of the Program Coordinators, development and management of psychological, social work, and ancillary therapies provided within U.S.VETS outpatient services.



  • Establishes appropriate, quality standards for client care in mental health, addiction treatment, and health promotion activities for U.S.VETS
  • Assures that appropriate protocols for continuous improvement are established in mental health and addiction services and monitors ongoing compliance with quality assurance standards for mental health and substance use outpatient care
  • Plans, oversees, and collaborates on the planning for new program initiatives and oversees and collaborates the efforts to obtain new funding and assure the continuation of on-going funding
  • Available for consultation by program staff by being on-call 24/7
  • Oversees recruiting, maintaining and providing appropriate clinical coverage in the clinical department and collaborates with the program department to ensure 24-hour clinical coverage for clients
  • Hires, trains, directly supervises, and evaluates the Clinical Administrative Coordinator, Program Coordinators, and Licensed Clinical Therapists
  • Manages and oversees U.S.VETS internship program to include but is not limited to task assignment, conducting weekly supervision and adhering to university and licensing board standards
  • Oversees the performance- and competency-based standards for all clinical programs
  • Creates an individual and group supervision schedule for the site in accordance with frequency standards as defined by national Clinical and Program teams
  • Conducts and documents individual and group supervision for each position based on the direct service administrative and clinical responsibilities in accordance with standards as defined by national Clinical and Program teams
  • Oversees medical billing process at the site for clinical services to ensure compliance with regulations and internal U.S.VETS procedures
  • Assures ongoing communication and reporting with outside funders and maintains positive collaborative relationships with external stakeholders
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Oversees quality assessment and improvement activities as required
  • Facilitates weekly clinical and case management meetings
  • Supervises curriculum governing client psychoeducational classes, mental health treatment classes and substance abuse treatment classes
  • Assumes 100% of the Clinical Administrative Coordinators role and responsibilities in this positions absence/position vacancy through independent completion of tasks or through delegation of responsibilities
  • Performs other duties as assigned


  • Masters degree in social services or other related field required
  • Independently licensed in social services; a minimum of 5 years of employment in an executive-level clinical role at U.S.VETS may substitute for license requirement.
  • Minimum of three (3) years management experience of multiple programs and personnel
  • Excellent oral and written communication skills
  • Proficiency in computer and information systems
  • Professional manner and appearance
  • Ability to take general direction, work independently and within a team
  • Ability to work effectively with diverse group of clients, staff, and community members
  • Knowledge/experience working with veterans preferred
  • Ability to travel locally between program sites as needed as well as periodic national travel for conferences/training. Valid drivers license preferred.
  • If driving company vehicles, must meet company insurance requirements and complete a provided driver training course.

United States Veterans Initiative is a non-profit organization whose mission is the successful transition of military veterans and their families through the provision of housing, counseling, career development and comprehensive support.


To apply, visit

Community Health Case Manager (Part-Time)

The Community Health Case Manager plans, implements and assesses needed services to programs with specialization in HIV Care and Treatment Services. This Community Health Case Manager role with Macedonia Family and Community Enrichment Center is a professional position working in the development and coordination of public health education, health promotion, and community outreach activities. This part-time position (potential to become full-time in future) provides basic case management to people living with HIV and support for people who were recently incarcerated.


  • Conduct HIV testing
  • Conduct HIV informational workshops
  • Develop and implement with client a plan for stabilized community living for people living with HIV and adults recently released from incarceration
  • Provide basic case management to include assisting clients with obtaining identification, employment application, financial budgeting, housing and attention to medical needs
  • Interview and elicit pertinent information from applicants
  • Conduct comprehensive assessments to identify required services
  • Interpret rules and regulations regarding eligibility for other programs
  • Develop individual service plans
  • Support clients in short and long-term goals; provide referrals
  • Provide follow-up, service plan review, and re-evaluations
  • Coordinate services with other medical and social services
  • Conduct home visits as needed
  • Compile data to prepare records and reports
  • Prepare financial reports
  • Facilitate consumer information groups
  • Provide social service support to people living with HIV/AIDS in southwestern PA and support to older persons being released from incarceration


  • Bachelor’s degree in social work, public/business administration, health or related field, required
  • 2-3 years’ case management experience
  • Demonstrated knowledge about the strengths, needs and barriers for people living with HV and AIDS, and senior citizens
  • Demonstrated knowledge of Ryan White and other funding sources for the HIV population, and senior citizens a plus
  • Knowledge of community resources for appropriate referrals
  • Demonstrates ability to use motivational interviewing techniques when determining eligibility for social services; elicits information through intake screening interviews and financial documentation
  • Ability to work well with people of diverse social, cultural and economic backgrounds
  • Proficiency with Microsoft Office Suite
  • Excellent communication and organizational skills, along with detail-orientation
  • Act 33, 34 and FBI clearances needed
  • Valid PA driver’s license, clean driving record, insurance and registration required

COMPENSATION: $21.24 per hour

Because Macedonia FACE serves medically vulnerable consumers COVID-19 vaccination is required. Proof of vaccination is required within 45 days of hire. The company will consider accommodations for disability- and religious-based reasons.

IMPaCT Training Specialist


Penn Center for Community Health Workers is a center of excellence for CHW research, patient care, and dissemination. Our mission is to achieve health equity through effective, sustainable CHW programs. CHWs share life experience with the people they support and provide community-based social care, advocacy and navigation to those made disadvantaged due to race and socioeconomic position. Our IMPaCT model, which has been featured on National Public Radio and the New York Times, has served more than 15,000 people in Philadelphia. The program is proven to improve primary care access, chronic disease control, and mental health while reducing hospital days by 65%. We have helped over 50 organizations across 20 states create, launch, and sustain effective CHW programs. We are part of the University of Pennsylvania Health System, which provides competitive salaries and exceptional benefits, including an annual tuition benefit.

Job Summary

We have developed IMPaCT, a nationally-recognized, evidence-based Community Health Worker (CHW) model, and there is growing demand from organizations across the country to use our tools and training to start or improve CHW programs. We’re looking for highly-engaging, dynamic individuals with a passion for helping others learn to train IMPaCT members across the country using our best-in-class training curriculum. After receiving training, orientation, and sign off, the IMPaCT Training Specialist will teach the IMPaCT model by: (1) delivering practice and discussion-based training to CHWs and CHW managers, including onboarding training as well as ongoing professional development; and (2) supporting the PCCHW external dissemination team’s technical assistance delivery to IMPaCT members. This is an exciting opportunity to play a key role in individuals’ professional development; shape the Community Health Worker field with an organization committed to social justice; and help us continue to scale our course delivery. This is a full-time position.


Key Duties and Responsibilities: The IMPaCT Training Specialist is a member of our external dissemination team, who works to support member organizations around the country. They will:

  • Use the evidence-based IMPaCT model to deliver engaging, effective training to CHWs and CHW managers working in healthcare, public health, and community organizations across the country
  • Direct online and in-person training logistics, including registration management, scheduling, and collecting and analyzing evaluation data
  • Provide individual and group feedback to help trainees learn
  • Design and update IMPaCT materials, online tools, and training curricula to help scale and improve our external dissemination of IMPaCT
  • Deliver excellent customer service to IMPaCT members, building the foundation for long-term, productive partnerships
  • Provide technical assistance and tailored troubleshooting to partner organizations, supporting fidelity to the best practices
  • Contribute to organizational initiatives related to patient care work in Philadelphia, including planning and facilitating internal trainings for PCCHW team members.


  • Prior training and facilitation experience with adult learners
  • Excellent interpersonal and communications skills, particularly the ability to explain topics and concepts in an easy-to-understand, accessible manner
  • Ability to troubleshoot in the moment and think on your feet
  • Ability to work independently, managing multiple projects with competing deadlines
  • Passion for learning and professional development, particularly for marginalized groups
  • Ability to thrive in a dynamic organization where flexibility, collaboration and creative thinking are valued
  • Able to travel up to two weeks in a row at a time (excluding weekends) to work on-site at partner locations
  • Creativity to adapt curriculum to new modes of delivery, including online learning
  • Experience with online meeting technologies

How to Apply

Send a cover letter and resume to Terry Mittelman ( with the subject line “IMPaCT Training Specialist” Please label attachments as follows: “LastnameFirstname_TScoverletter” “LastnameFirstname_TSresume”

Clinical Liaison LPN

Flourish in a place you can be proud of. At Lutheran SeniorLife, you can proudly go to work every day, knowing you’re an important part of a well-run organization with the highest standards. Your efforts are what help us achieve our great reputation for quality care, facilities and staff. Together we’ll grow and sustain this rewarding, enriching environment for both seniors and employees.

The Clinical Liaison is responsible for effective marketing of the Lutheran SeniorLife System, including Nursing and Rehabilitation Programs, to potential customers and referral sources. Develops strategic marketing plan and implementation to achieve census and volume goals.  Promotes services through personal contacts, phone calls and professional and community involvement to increase, retain and initiate referrals.  Maintains favorable relationships with discharge planning departments of hospitals, physicians.  Portrays a positive image to referrals sources, community and professional groups.


  • Pennsylvania nursing license required (LPN).  Bachelor’s degree preferred.
  • Requires 2 -3 years of healthcare and marketing experience.
  • Demonstrates understanding of skilled, long term care and reimbursement.
  • Must possess knowledge to assimilate information and communicate effectively to physicians, social workers, internal staff and families in a professional and timely manner.
  • Good assessment skills to complete nursing and home health assessment.
  • Ability to professionally represent Lutheran SeniorLife.
  • Excellent oral, written and organizational skills, good judgment and resolution skills.
  • Able to set priorities, to work with minimal supervision and to interact in a positive manner and communicate well with patients, families, co-workers, supervisor and other facility employees.
  • Working knowledge of computers, Microsoft Word and Excel required.

Lutheran SeniorLife and its affiliates are equal opportunity employers.

Direct Support Professional (DSP)

Join the PathWays Team! We are looking for dedicated and passionate individuals who want to make an impact in the community and on the lives of the individuals we serve.

Position Description: The Direct Support Professional will provide direct care to individuals with intellectual and developmental disabilities that reside in our Residential Homes. The employee is responsible for facilitating or assisting with all individuals’ needs in conjunction with the Individual Support Plan (ISP), which includes, but is not limited to: daily activities such as eating, personal hygiene, cooking and serving meals, light house keeping duties, running errands, medication administration, medical appointments, providing companionship, and community outings.

Job Functions:

  • Maintains the Residential Home in a safe and secure manner.
  • Maintain certification in CPR/First Aide and Medication Administration.
  • Assist individuals with personal needs throughout the shift, i.e. eating, bathing, grooming, dressing, toileting, etc.
  • Meets the physical and emotional needs of each individual
  • Always treat individuals with respect, as an equal and put their needs as top priority.
  • Assist in mealtimes set-up and preparation and oversight of individuals’ clean-up, while ensuring the individuals’ independence and participation.
  • Ensure all required documentation (daily, monthly, etc.) is accurately completed.
  • Observe, review, and report on the progress of individuals in achieving Individual Plan.
  • Observe individuals’ behavior and physical health status and report all changes to supervisor.
  • Transport individual(s) to and from medical appointments.


  • High School Diploma or General Educational Development (GED), strongly preferred
  • One year of direct care or human services experience, required
  • In lieu of HS Diploma/GED, 4 years of direct care experience of individuals with IDD will be accepted

Physical Requirements:

  • Ability to lift, turn, and move objects of up to and including 30 pounds. If over 30 pounds, ability to assist in a two or multi-person lift. Physically capable of participation in physical management of individuals.

Other Requirements:

  • Must be at least 18 years of age with a valid driver’s license.  Must maintain driver’s license during employment.
  • Ability to drive a car and/or agency vehicle(large passenger van/minibus)
  • Employment will be contingent upon successful completion of PA Criminal Background Clearances.
  • Receive a health appraisal and a Mantoux TB test prior to start date and every two years thereafter.

In compliance with the American with Disabilities Act, the Employer will provide reasonable accommodations to qualified Individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the Employer. EOE

Clinical Director

Position Summary: The Clinical Director provides the leadership, management and vision necessary to ensure that Your Child’s Place has the proper operational controls, administrative and reporting procedures, and people in place to effectively grow. The position accomplishes this through a respectful, constructive and energetic style, guided by the objectives of the agency (PathWays). This position is accountable for achieving quality patient care through appropriate leadership and utilization of human and fiscal resources. The Clinical Director serves as a liaison between Your Child’s Place and the community at large and promotes and assists with clinical marketing services to increase patient referrals and admissions.


  • Collect, assess, and record information regarding infant/child and family to identify developmental level and psychosocial needs.  Develop, update and implement individualized plan of care for each infant/child.
  • Attend all IFSP meetings.  Collaborate with Intake Coordinator/Utilization Review Specialist.
  • Audit medical records to ensure that children are receiving the prescribed PT, OT, SLP, etc. and ensure that children are receiving all appropriate EI therapies.
  • Ensure that there is effective communications with parents, regarding center operations,
    programmatic changes, and other issues.
  • Assist with insurance authorization of patients as needed.
  • Work with the VP of Child Services to manage the day to day operations of the facility, provide program analysis for the senior management with corresponding strategies to improve the overall financial health of the organization.
  • Involve the Medical Director in direct patient care issues when appropriate.
  • Complete daily assessments of child’s health status and current family issues. Collaborate with the PCP, specialty physicians, Medical Director, and other appropriate providers in the formulation of the ongoing and/or revised care plan.


  • Work with the Fund Development and Marketing Director and VP of Child Services to identify appropriate target markets to promote and market YCP.
  • Assist the VP of Child Services to create and implement a strategic plan and modify, as needed.
  • Contributes to social media outlets by commenting, sharing posts or writing articles.


  • Evaluates staff performance against job description criteria and competency assessment, providing guidance and coaching to develop each individual as well as each unit to its highest potential.
  • Works closely with Clinical Compliance/Quality Coordinator to create and communicate clinical competencies, insuring adherence to all quality and productivity standards.
  • Conducts department or supervisor meetings to promote communication, assess and resolve needs, address any and all changes to children’s medical needs/plans and foster teamwork.
  • Create, implement, and monitor a Quality Assurance Plan and provides quarterly compliance reports to the VP of Child Services and Medical Director. Ensure compliance with all regulatory agencies, supervise inspections.
  • Coordinate all Incident and Injury Reports; complaint Resolution reports, etc. Maintain and complete a monthly summary of Incident Reports.


  • Manages and oversees all clinical staff operations; manages the clinical team to ensure quality and productivity expectations.
  • Participates in the processes and decision making for all new hires, transfers, promotions, discharges, assignments, rewards and disciplinary actions.
  • Assesses training needs and promotes developmental activities for the clinical staff by collaborating with the Organizational Development team.
  • Builds positive and productive relationships with a diverse population; demonstrates cultural sensitivity and effective interpersonal skills; establishes and maintains appropriate rapport and partnerships with staff, and colleagues inside and outside the organization.


  • Bachelor’s Degree in Nursing with at least five (5) years (6,250 hours) of pediatric nursing experience.
  • A combination of experience and education will be considered dependent on approval from the PA Department of Health
  • Valid Pennsylvania RN License

Required Skills:

  • Committed to excellence, best practices, compassionate and superior customer service with every patient and co-worker.
  • Provides direction; clarifies goals and timelines; supports individual team members; fosters open communication and builds cohesive teamwork; acknowledges and values team members’ contribution
  • Well organized and detail oriented, with strong planning skills and high level of enthusiasm.

Physical Requirements:

  • Ability to lift, turn, and move objects of up to and including 30 pounds with a normal range of vision.
  • Ability to travel to other PathWays locations and event sites.
  • Ability to perform repetitious work in an office environment and use manual dexterity sufficient to operate office equipment.
  • Requires occasional sitting, running, walking, climbing, kneeling, stooping/bending, lifting, squatting, pushing, pulling, crawling, gripping, reaching over head, reaching away from body, and repetitive motion.

Other Requirements:

  • Valid driver’s license.  Must maintain driver’s license during employment.  Pathways will obtain an MVR report for each employee prior to employment and at least annually thereafter.
  • Contingent upon criminal and child clearance results. Results must be received within 45 days of employment. Must renew all required clearances every five (5) years.
  • Upon hire and every two years thereafter, submit a health assessment and results of a Mantoux Tuberculin skin test

In compliance with the American with Disabilities Act, the Employer will provide reasonable accommodations to qualified Individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the Employer. EOE