Direct Support Professional (DSP)

Join the PathWays Team! We are looking for dedicated and passionate individuals who want to make an impact in the community and on the lives of the individuals we serve.

Position Description: The Direct Support Professional will provide direct care to individuals with intellectual and developmental disabilities that reside in our Residential Homes. The employee is responsible for facilitating or assisting with all individuals’ needs in conjunction with the Individual Support Plan (ISP), which includes, but is not limited to: daily activities such as eating, personal hygiene, cooking and serving meals, light house keeping duties, running errands, medication administration, medical appointments, providing companionship, and community outings.

Job Functions:

  • Maintains the Residential Home in a safe and secure manner.
  • Maintain certification in CPR/First Aide and Medication Administration.
  • Assist individuals with personal needs throughout the shift, i.e. eating, bathing, grooming, dressing, toileting, etc.
  • Meets the physical and emotional needs of each individual
  • Always treat individuals with respect, as an equal and put their needs as top priority.
  • Assist in mealtimes set-up and preparation and oversight of individuals’ clean-up, while ensuring the individuals’ independence and participation.
  • Ensure all required documentation (daily, monthly, etc.) is accurately completed.
  • Observe, review, and report on the progress of individuals in achieving Individual Plan.
  • Observe individuals’ behavior and physical health status and report all changes to supervisor.
  • Transport individual(s) to and from medical appointments.


  • High School Diploma or General Educational Development (GED), strongly preferred
  • One year of direct care or human services experience, required
  • In lieu of HS Diploma/GED, 4 years of direct care experience of individuals with IDD will be accepted

Physical Requirements:

  • Ability to lift, turn, and move objects of up to and including 30 pounds. If over 30 pounds, ability to assist in a two or multi-person lift. Physically capable of participation in physical management of individuals.

Other Requirements:

  • Must be at least 18 years of age with a valid driver’s license.  Must maintain driver’s license during employment.
  • Ability to drive a car and/or agency vehicle(large passenger van/minibus)
  • Employment will be contingent upon successful completion of PA Criminal Background Clearances.
  • Receive a health appraisal and a Mantoux TB test prior to start date and every two years thereafter.

In compliance with the American with Disabilities Act, the Employer will provide reasonable accommodations to qualified Individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the Employer. EOE

Clinical Director

Position Summary: The Clinical Director provides the leadership, management and vision necessary to ensure that Your Child’s Place has the proper operational controls, administrative and reporting procedures, and people in place to effectively grow. The position accomplishes this through a respectful, constructive and energetic style, guided by the objectives of the agency (PathWays). This position is accountable for achieving quality patient care through appropriate leadership and utilization of human and fiscal resources. The Clinical Director serves as a liaison between Your Child’s Place and the community at large and promotes and assists with clinical marketing services to increase patient referrals and admissions.


  • Collect, assess, and record information regarding infant/child and family to identify developmental level and psychosocial needs.  Develop, update and implement individualized plan of care for each infant/child.
  • Attend all IFSP meetings.  Collaborate with Intake Coordinator/Utilization Review Specialist.
  • Audit medical records to ensure that children are receiving the prescribed PT, OT, SLP, etc. and ensure that children are receiving all appropriate EI therapies.
  • Ensure that there is effective communications with parents, regarding center operations,
    programmatic changes, and other issues.
  • Assist with insurance authorization of patients as needed.
  • Work with the VP of Child Services to manage the day to day operations of the facility, provide program analysis for the senior management with corresponding strategies to improve the overall financial health of the organization.
  • Involve the Medical Director in direct patient care issues when appropriate.
  • Complete daily assessments of child’s health status and current family issues. Collaborate with the PCP, specialty physicians, Medical Director, and other appropriate providers in the formulation of the ongoing and/or revised care plan.


  • Work with the Fund Development and Marketing Director and VP of Child Services to identify appropriate target markets to promote and market YCP.
  • Assist the VP of Child Services to create and implement a strategic plan and modify, as needed.
  • Contributes to social media outlets by commenting, sharing posts or writing articles.


  • Evaluates staff performance against job description criteria and competency assessment, providing guidance and coaching to develop each individual as well as each unit to its highest potential.
  • Works closely with Clinical Compliance/Quality Coordinator to create and communicate clinical competencies, insuring adherence to all quality and productivity standards.
  • Conducts department or supervisor meetings to promote communication, assess and resolve needs, address any and all changes to children’s medical needs/plans and foster teamwork.
  • Create, implement, and monitor a Quality Assurance Plan and provides quarterly compliance reports to the VP of Child Services and Medical Director. Ensure compliance with all regulatory agencies, supervise inspections.
  • Coordinate all Incident and Injury Reports; complaint Resolution reports, etc. Maintain and complete a monthly summary of Incident Reports.


  • Manages and oversees all clinical staff operations; manages the clinical team to ensure quality and productivity expectations.
  • Participates in the processes and decision making for all new hires, transfers, promotions, discharges, assignments, rewards and disciplinary actions.
  • Assesses training needs and promotes developmental activities for the clinical staff by collaborating with the Organizational Development team.
  • Builds positive and productive relationships with a diverse population; demonstrates cultural sensitivity and effective interpersonal skills; establishes and maintains appropriate rapport and partnerships with staff, and colleagues inside and outside the organization.


  • Bachelor’s Degree in Nursing with at least five (5) years (6,250 hours) of pediatric nursing experience.
  • A combination of experience and education will be considered dependent on approval from the PA Department of Health
  • Valid Pennsylvania RN License

Required Skills:

  • Committed to excellence, best practices, compassionate and superior customer service with every patient and co-worker.
  • Provides direction; clarifies goals and timelines; supports individual team members; fosters open communication and builds cohesive teamwork; acknowledges and values team members’ contribution
  • Well organized and detail oriented, with strong planning skills and high level of enthusiasm.

Physical Requirements:

  • Ability to lift, turn, and move objects of up to and including 30 pounds with a normal range of vision.
  • Ability to travel to other PathWays locations and event sites.
  • Ability to perform repetitious work in an office environment and use manual dexterity sufficient to operate office equipment.
  • Requires occasional sitting, running, walking, climbing, kneeling, stooping/bending, lifting, squatting, pushing, pulling, crawling, gripping, reaching over head, reaching away from body, and repetitive motion.

Other Requirements:

  • Valid driver’s license.  Must maintain driver’s license during employment.  Pathways will obtain an MVR report for each employee prior to employment and at least annually thereafter.
  • Contingent upon criminal and child clearance results. Results must be received within 45 days of employment. Must renew all required clearances every five (5) years.
  • Upon hire and every two years thereafter, submit a health assessment and results of a Mantoux Tuberculin skin test

In compliance with the American with Disabilities Act, the Employer will provide reasonable accommodations to qualified Individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the Employer. EOE

Mental Health Technician – Long Term Structured Residence

Summary of the position: The Mental Health Technician is the primary direct-care worker in the LTSR. This position is designed to provide the daily structure, safety and security for forensic consumers. The care, supervision and the implementation of programming for the forensic consumer is the primary focus of the job.

Duties and Responsibilities:

  • Ensure that each consumer is secure and safe at all times, both awake and asleep, through direct monitoring.
  • Promote a consistent and supportive environment for consumers.
  • Support nurses and therapists with implementation of treatment plan, as well, as certified Peer Specialist in implementation of CompKit.
  • Teach and model appropriate social behaviors by utilizing and teaching life skills.
  • Engage with each consumer individually and in group sin order to increase their level of functioning.
  • Support pro-social behaviors.
  • Report facility concerns to the Program Director and conduct monthly fire and other emergency management drills.
  • Attend and participate in interdisciplinary meetings.
  • Complete required documentation in a timely manner.
  • Record daily activities and major events of each shift.
  • Log into internet and check emails daily.
  • Set up and serve meals as per menu on a daily basis
  • Ensure all food service materials are prepared for return to Central Kitchen
  • Ensure that cleanliness and order is maintained in kitchen
  • Assess kitchen for overstocked items and report to Warehouse and Central Kitchen
  • Be aware of consumers’ food allergies and sensitivities

Working Conditions:

  • Lifting Requirements – Must be able to lift up to 40 pounds
  • Physical Requirements – Must be able to walk, bend, stoop, and jump
  • Work Location – The position is required to work at the LTSR, both inside and outside


  • Bachelor’s Degree with at least 12 semester hours of college training in a mental health field or Associates Degree or equivalent in Human Services field and 2 years direct care experience with at least 12 semester hours of college training in a mental health field or High School Diploma with at least six months of trainings in mental health or a related field
  • Basic knowledge of all Microsoft applications

Mental Health Professional – Long Term Structured Residence Program

Summary of the Position: The Mental Health Professional (MHP) is responsible for providing individual and group counseling to consumers of the LTSR program and participation on the Interdisciplinary Treatment Team. They develop and maintain the therapeutic milieu.

Duties and Responsibilities:

  • Develop therapeutic, supportive, and encouraging relationships, as well as, interventions that assist the consumer in focusing on the immediate topic/objective.
  • Provide appropriate therapy modules to meet each individual’s needs, with the goal to build necessary and transferrable in order to manage their mental health symptoms.
  • Provide individual, family and group therapy as required, and work in conjunction with consumer to develop a wellness recovery plan.
  • Support and educate the consumer in order to assist them in identifying triggers and early warning signs of relapse.
  • Focus on Competency Restoration Pennsylvania CompKit
  • Complete required therapy sessions, document sessions and interventions, and obtain necessary consumer signatures in a timely manner in the Electronic Health Record (EHR).
  • Serve as a member of the interdisciplinary team.
  • Work collaboratively and consult with the psychiatrist regarding consumer’ response to treatment to support appropriate psychiatric care and medication management.
  • Assist in the coordination and follow-up of aftercare services and referrals.
  • Attend meetings, conferences, and trainings as required, Including the Interdisciplinary treatment team.

Working Conditions:

  • Lifting Requirement – Able to lift 20 pounds
  • Physical Requirements – Ability to walk, lift, climb, and bend at the waist
  • Work Location – This position works in both an office and unit/LTSR Program


  • Master’s degree or higher in a generally recognized clinical discipline and registered licensing certification board in the Pennsylvania Commonwealth. Licensure: LCSW, LSW, LMFT, or LPC
  • One year of mental health clinical experience
  • Must have experience with all Microsoft applications.

Community Living Manager

ORGANIZATION: Citizen Care Inc.
DEPARTMENT: Community Living (Residential Group Homes)
POSITION: Community Living Manager
STATUS: Full Time; 40 hours / week
SCHEDULE / HOURS: 8:00 AM to 4:30 PM w/ (2) 10:00 AM to 6:30 PM and (2) 11:30 to 8:00 PM shifts per pay (days are flexible); every other weekend off
LOCATION: West Hills area (multiple positions open; specifics will be discussed during phone screen)
SALARY: Please submit wage requirements with resume and / or online application

Citizen Care Inc., a subsidiary of Partners For Quality Inc., provides residential, day program, habilitation, supported employment opportunities and behavioral support services to adults with intellectual and developmental disabilities. We are a non-profit organization, accredited by the Council on Quality & Leadership. Citizen Care has locations throughout the West Hills and South Hills of Allegheny County.

The Community Living Manager will be responsible for the management of a designated amount of Community Living homes. Duties include, but are not limited to:

  • Daily operation of homes
  • Staff supervision and training
  • Performance of on-call responsibilities as assigned
  • Maintain appearance and cleanliness of home(s)
  • Vehicle and equipment maintenance
  • Focus on The Council on Quality and Leadership’s Quality Measures
  • Compliance with CCI Policies and Procedures
  • Compliance with 6400 Regulations and the ODP Medication Administration guidelines
  • Quality Management Planning
  • Incorporating the Agency’s Vision, Mission and Values
  • Coordination and monitoring of individual’s finances
  • Communicate effectively at all levels
  • Completion of Professional Development Plans


  1. Bachelor’s degree from an accredited college or university OR Associates degree or 60 credit hours from an accredited college or university AND six (6) months experience providing service and supports to people with intellectual disabilities OR High School Diploma/GED AND one (1) year experience providing service and supports to people with intellectual disabilities
  2. One (1) year experience in residential programs
  3. One (1) year management experience preferred
  4. Excellent communication and writing skills
  5. Excellent references, both work and personal
  6. A valid, PA, Ohio or West Virginia driver’s license
  7. Act 34 and (if applicable) FBI Clearances


Please submit wage requirements with resume and / or online application


Employees have the opportunity to earn additional money through various incentive programs:

  • $1,000 Employee Referral (for successfully referring someone to employment)


Full Time employees enjoy a comprehensive benefits package:

  • Health, Dental and Vision Insurances (United Healthcare)
  • $1,200 cash payout option in lieu of Health Insurance coverage
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • 16 to 26 Paid Days Off / year
  • 48 Paid Sick hours / Year
  • 7 Paid Holidays
  • Short Term Disability
  • Life Insurance
  • Optional 401(k) with Employer match


  • Paid orientation and training (Medication Administration, CPR, First Aid, etc.)
  • Free parking
  • Mileage reimbursement
  • Employee Activities, Rewards and Recognition Programs
  • Comprehensive Employee Assistance Program
  • Cell Phone discount (Verizon)


Interested applicants can choose to apply in any of the following ways:

  • Complete an employment application online
  • Email resumes:
  • Fax resumes: 412-446-0749
  • Drop off resumes or apply in person: Partners For Quality, 250 Clever Road, McKees Rocks, PA 15136
  • If you need any assistance or require an accommodation to apply please contact us at 412-446-0700.


Partners For Quality and its family of agencies are an equal opportunity employer


Mobile Medication Program Coordinator

Glade Run is launching a new Psychiatric Mobile Medication program to serve Butler County adults 18 and over with a diagnosed serious mental illness, a history of repeated acute inpatient admissions, and patterns that include poor medication adherence and/or consistent substance utilization post discharge.

The goal of the program is to prevent hospitalization caused by limited insight into illness, lack of understanding of the purpose and benefit of medications, and other factors. The program will provide needed assessment, support and skill development to those individuals who have a high degree of functional impairment associated with medication adherence that impacts their illness management and recovery.


  • Licensed Medical Professional (LPN Preferred) authorized and appropriate to administer medication and injections.
  • At least two years of experience working with seriously mentally ill patients.
  • Must have a valid driver’s license, acceptable driving record and willing to travel throughout Butler County.
  • Must have acceptable PA State Police clearance, PA Child Abuse History Clearance, FBI Clearance, and Arrest/Conviction Report and Certification Form.
  • Must be able to identify with the agency Mission Statement and support the agency’s Core Values.
  • Must complete and pass agency Crisis/Physical Intervention training.


  • Assists the Program Manager in the administration of the policies and procedures necessary for the operation of the Mobile Medication Program.
  • Participates as needed in the agency hiring procedures of Mobile Medication staff for the Mobile Medication Program.
  • Participates as a member of the management team that provides supervision and direction to Mobile Medication Program staff.
  • Schedules adequate staff coverage for the Mobile Medication Program. Arranges staff coverage during vacations, absences, etc.
  • Assists the Program Manager with the supervisory oversight to Mobile Medication Program.
  • Assists in the coordination of hospital admissions and discharges for Mobile Medication clients.
  • Assists the Program Manager in program referrals to include admissions and service coordination.
  • Coordinates with medical entities and pharmacies related to Mobile Medication Client participation.
  • Attends and participates in the weekly group/or individual supervision of mobile medication staff.
  • Participates in the assessment of skill building level for each Mobile Medication participant and other related documentation of the mobile medication program.
  • Develops treatment plans, treatment reviews and other related documentation of clients assigned to the Mobile Medication Program.
  • Attends treatment planning sessions and treatment reviews as a member of the interdisciplinary treatment team.
  • Collaborates with various program supervisors to ensure expeditious service delivery to clients.
  • Responsible for administering prescribed medications, performing physical assessments and other nursing skills as required to the Mobile Medication Program.
  • Assists the Mobile Medication Program Manager in the administration of procedural guidelines for quality compliance related to psychiatric best practice guidelines to increase adherence to county, state and federal standards.
  • Attends required staff meetings, conferences and staff development programs.
  • Performs other duties as necessary and required.

Job Location:

Butler, PA, United States

Position Type:


Apply Via this Direct Link:

Planned Giving Officer


The Planned Giving Officer, under the general supervision of the Director, Development, is responsible for the ongoing qualification, cultivation, solicitation, and stewardship of a portfolio of Children’s Hospital of Pittsburgh Foundation most committed donors, and to serving as a gift-planning resource for fundraisers across all lines of revenue. Gift planning plays a significant role in increasing revenue and gift commitments available for furtherance of UPMC Children’s Hospital of Pittsburgh’s mission.


  • Personally contact, develop, assist, and steward prospects to develop individualized giving plans that maximize tax savings, personal philanthropic objectives, and gifts to Children’s.  This includes preparing and presenting appropriate proposals to donors, and recording, reporting and maintaining informational files on all prospect development contacts and responses.
  • Maintain working knowledge of laws, regulations, and advisable marketing techniques related to estate planning, and maintain ties to local Probate and Trust section of the Allegheny County Bar Association.
  • Maintain consistent contact with and plan strategies for reaching out to professionals in fields with clients who are potentially interested in establishing planned gifts.
  • Assist with special projects as needed.
  • Participate in appropriate professional organizations at the local and regional levels.
  • Provide orientation, information, and promotion of the gift-planning program across the Children’s staff and fundraising team
  • In partnership with Director, Development, develop strategies for marketing and outreach to build comprehensive planned giving program.
  • In partnership with strategic engagement, manage legacy donor society for donors who establish deferred gifts and/or life income plans.
  • Prepare moves management plans to cultivate current donors and solicit new donors.
  • Oversee and manage estate administration
  • Plan strategies for discovering and developing relationships with new and existing estate and tax advisers.


  • Bachelor’s degree
  • 3 to 5 years of experience in fundraising and/or the equivalent professional experience.
  • A proven record of success in building donor relationships and securing planned and major gifts.
  • Experience in planned giving and thorough knowledge of planned giving best practices preferred
  • Creative problem solving skills, strong written and oral communication and excellent interpersonal skills are required
  • Organizational ability to plan and implement diverse activities related to fundraising
  • Analytical ability to monitor and evaluate strategies and projects
  • Creative vision to cultivate and motivate existing donors and to identify and solicit new legacy donors
  • Ability to meet deadlines and goals
  • Knowledge of Windows and Microsoft Office programs required
  • Familiarity with Raiser’s Edge software preferred
  • Willingness to travel occasionally for donor visits and events, and work evenings and weekends as duties require

Child Permanency Social Worker

The Children’s Home of Pittsburgh is seeking a Full-Time Child Permanency Social Worker in our Adoption Program.

This individual’s primary focus will be working with children in foster care. This position involves work in two different areas and primary job duties will include providing child preparation units of service through the Pennsylvania Statewide Adoption & Permanency Network (SWAN), as well as providing foster care services to children and families placed through the SWAN Adoption from foster care services.

This individual may provide other SWAN services as needed and will be responsible for providing 24/7 On-Call services for the adoption department on a rotating basis. This individual must be comfortable driving to client meetings, working within homes and community settings, and must be available on evenings to accommodate client needs. Bachelor’s Degree in Social Work, Psychology, Human Development and Family Studies, Education or related degree and experience working with children in therapeutic environment required OR completion of Master’s Degree in Social Work, Psychology, Human Development and Family Studies, or Education with relevant internship experience.

This position is eligible for the following benefits:

  • Medical, Dental & Vision Insurance
  • Employer Contribution to Benefits
  • Life Insurance
  • Long Term Disability
  • Supplemental Insurance
  • 401(k) & Employer Match
  • Free Financial Planning
  • Annual Merit Increases
  • Paid Time Off (PTO)
  • FREE On-site parking


  • Provides child preparation units of services, as referred from county children and youth agencies.
  • Follows all tasks as outlined in SWAN benchmarks and documents these tasks in the SWAN portal as they are completed. Ensures all time is tracked with SWAN portal for all SWAN units of service assigned.
  • Provides Finalization services for SWAN adoptive families if referred.
  • If requested by Director of Adoption or Permanency Supervisor, attends SWAN quarterly meetings, summer conference, units of service meeting or any additional training needed to comply with SWAN and DHS requirements.
  • Completes all paperwork required for each SWAN unit of service by the due date assigned by SWAN.
  • For each child preparation cases, maintains regular contact with a child’s CYF caseworker, other providers, and the child’s family as needed.
  • For child preparation cases, creates, and maintains a lifebook for each child throughout child preparation.
  • Advocates for the safety and well-being of all clients by making referrals to other agencies, including CYF when appropriate.
  • Functions as an integral member of the adoption team by providing coverage for other positions as needed.
  • Follows Social Worker Code of Ethics.
  • Performs other duties as required by the Adoption Supervisor or Director of Adoption.


  • Once foster families receive a placement, provides monthly home visits and complies with all paperwork required by agency, county contract, and DHS.
  • Ensures a good transition from matching worker to foster care worker for family and child.
  • Ensures case remains in compliance with DHS foster care regulations and county contract requirements. Works closely with Director of Adoption to ensure this.
  • Maintains regular communication with families and foster children.
  • Maintains regular communication with county caseworkers and other providers for child.
  • Attends court hearings for child if requested.
  • Provide on call services for foster care and adoption program.
  • Maintains a flexible schedule, including working frequent evenings to meet client needs.


  • Professional level of knowledge normally acquired through the completion of a Bachelor’s Degree in Social Work, Psychology, Human Development and Family Studies, Education or related degree and experience working with children in therapeutic environment required OR completion of a Master’s Degree in Social Work, Psychology, Human Development and Family Studies, or Education with relevant internship experience.
  • Direct experience in foster care, adoption or in providing SWAN services preferred.
  • Direct experience in working with foster families, foster children and/or adoptive parents preferred.
  • Ability to communicate and interact with birthparents, foster families, and adoptive parents in a professional manner.


  • Often a sedentary position, must be able to sit for long periods of time.
  • Must be able to push, pull, lift, and carry up to 10-50 pounds as required to access file boxes, supplies, etc.
  • Manual dexterity required to operate computer and telephone systems, and other typical office equipment.
  • Occasional exposure to adverse conditions when performing duties outside of The Children’s Home.
  • Current Pennsylvania driver’s license and access to an insured vehicle to enable the person holding this position to be able to meet with the birthparents, foster families, and adoptive parents.
  • Physical ability to perform job requirements of usual and customary office procedures and communications.
  • Ability to interact and communicate in a professional and courteous manner with other staff and guests.
  • Generally an office environment, no unusual environmental factors.

IDD Site Supervisor-Residential (24 Hour Community Homes)

  • Provide supervision and direction for the team of residential advisors and habilitation specialists who support the individuals with intellectual disabilities in activities of daily living, socialization and community integration.
  • Oversee daily operations of two residential sites in the Mon Valley area of Pittsburgh, locations including West Homestead, Munhall, West Mifflin, North Versailles, Braddock and Pittsburgh.
  • Act as program specialist for assigned individuals
  • Recommend potential candidates for the habilitation specialist and senior habilitation specialist position to the IDD Residential Manager;
  • Assure the monthly staff schedule provides sufficient staff coverage
  • Develop and oversee the implementation of the individuals’ ISP’s
  • Oversee monthly fire drills, site inspections and fire safety equipment inspections
  • Insure completion of individual’s required medical and follow-up appointments
  • Communicate with SC’s, day program providers, families and others as required
  • Participate in supervisory meetings as scheduled
  • Participate in committees, meetings and seminars as assigned
  • Serve as Medication Supervisor
  • Provide one to one supervision to all staff at least monthly and coach staff in regard to job performance

Train new employees and assure habilitation specialists and senior habilitation specialists complete 24 hours of training each fiscal year including all required     *training; insure annual TB Testing and Bi-Annual Physicals for staff are completed.


Bachelor’s Degree with two (2) year IDD related experience preferred or Associate Degree and four (4) years IDD related experience OR Must be at least 18 years old. Valid driver’s license, FBI, Act 33 and 34 clearance required.  Drug Screen and Physical/TB upon hire.

EOE/Drug Free

Community Engagement Manager

The Children’s Home of Pittsburgh is seeking a Full-Time Community Engagement Manager.

The Community Engagement Manager stewards and strengthens relationships with referral sources for our three programs: The Pediatric Specialty Hospital, Child’s Way, and Adoption.  They carry out responsibilities in the following functional areas.  Serves as a liaison between existing and potential referrers to The Children’s Home, the patients and families and our admissions staff.  Strategizes and establishes service lines to all three programs to supplement the number of individuals served. Implements internal and external communications, presents on behalf of The Children’s Home, and ensures that the community is aware of our programs and services. Manages media relations and advertising, and assists with the website, social media, and photography.

This position is eligible for the following benefits:

  • Medical, Dental & Vision Insurance
  • Voluntary Benefits
  • Employer Contribution to Benefits
  • 401(k) & Employer Match
  • Free Financial Planning
  • 7 Paid Holidays
  • Paid Time Off (PTO)
  • Annual Merit Increases
  • FREE On-site parking

Essential Functions:

Under the direction of the Chief Development Officer (CDO), the Community Engagement Manager will participate in recruitment efforts for referral sources and potential patients, students, and clients to ensure referrals to the Pediatric Specialty Hospital, Child’s Way and Adoption and Permanency. By strengthening existing relationships and stewarding new ones, this position will rely on core relationship building skills to increase awareness of The Children’s Home’s programs and services to meet varying patient, and client needs. They regularly interact with community partners, vendors and referring agencies. The Community Engagement Manager will leverage their knowledge of The Children’s Home patient and client experience to aide in the patient/family referral process by building relationships with potential patient/client/student populations. The outreach component to encourage referrals is the main part of the Community Engagement position. Outside of this, they are also expected to manage advertising and assist in the management of media relations, website and social media communications, and all marketing for The Children’s Home & Lemieux Family Center.

Referral Outreach:

  1. Works with department directors and support staff to strategize the proper referral marketing for each program and across programs
  2. Works with physician leadership and admissions team to admit all appropriate patients to Child’s Way and Pediatric Specialty Hospital
  3. Effectively counsels interested families and answers questions they may have about transferring to our facility by visiting patients and families in referring hospitals
  4. Builds relationships on a regular basis with referral sources within the outside healthcare community to identify potential patients and families and serves as the healthcare professional’s point of contact throughout the admission process
  5. Effectively tours interested parties around The Children’s Home addressing concerns and highlighting the programs and tools appropriate for that audience
  6. Represents The Children’s Home during outreach activities, and appeals to audiences in various settings such as: formal presentations at Grand Rounds outreach; staff meetings; tabling events with one-on-one interaction during in-services; dinners; etc.
  7. Coordinates all clinical referral activities including booking rooms, planning events and the distribution of literature and referral gifts
  8. Obtains all accurate clinical and demographic data regarding admission and disseminates information appropriately
  9. Research and identify opportunities and venues for promoting The Children’s Home
  10. Cultivates relationships with referral sources by creating a “touch” program which tracks frequency of contacts, quality of feedback and outlines tactics for ongoing relationship building
  11. Identifies new referral sources and establishes opportunities to present to potential referral staff

Strategic Planning and Implementation:

  1. Resolve and enhance the process for program referral stewardship by collecting and analyzing internal data
  2. Determine strategy and key goals; and assist in the development of plans and direction for marketing initiatives
  3. Conduct research to assist in analyzing and preparing reports/performance metrics for marketing initiatives
  4. Manage marketing budget expenditures and planning
  5. Work with the CDO to design communication pieces to ensure a consistent voice and brand recognition throughout all efforts
  6. Assist in identifying opportunities and partnerships that will enhance The Children’s Home brand

Public Relations, Social Media, and Marketing:

  1. Writes and disseminates media releases, media alerts, and features to promote organization events, accomplishments and needs
  2. Assists with the management of the website by editing and writing content as needed
  3. Assists with the management of planned posts for Facebook, Twitter, Instagram, YouTube, LinkedIn, etc.
  4. Writes and manages design of program collateral, press kits, displays for distribution to referral sources
  5. Manages the paid advertising of The Children’s Home and makes suggestions for the direction of advertising by analyzing effectiveness of efforts quarterly


  1. Manages some photography needs for the organization
  2. Assists with all fundraising efforts
  3. Develop and report outreach and advertising metrics for the board of directors
  4. All other duties as assigned

Minimum Skills and Abilities Required: 

  1. Prior experience in clinical setting and comfortable working with all populations including physicians, families under stress with a medically fragile child, media, volunteers, and co-workers
  2. Bachelor’s degree in PR, Marketing, Communications, Business or the equivalent
  3. Minimum of 4 years of outreach and marketing experience or program implementation equivalent
  4. Clinical marketing knowledge preferred
  5. Knowledge of measuring outcomes and effectiveness of marketing and public relations strategies
  6. Knowledge of media outlets and contacts (print, electronic, social) and experience using a wide variety of tools and tactics for communicating with media, including media alerts, events, releases, etc.
  7. Excellent writing, interpersonal and oral communication skills; experience making public presentations
  8. Proficiency with MS Office Suite, and WordPress
  9. Professional, personable, outgoing demeanor with good listening skills
  10. A self-starter: ability to plan and manage work independently to successfully achieve goals and meet deadlines
  11. Collaborative and collegial; pro-active problem solver

Functional Requirements:

  1. Normal office environment where there is no physical discomfort due to temperature, dust, noise and the like. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  2. Must be able to push, pull, and occasionally lift or carry a minimum of 20 pounds as required to access file boxes, supplies, etc.
  3. Subject to sometimes hostile, emotionally upset patients, family members, personnel, and visitors.
  4. Must be able to read, write, speak, and hear the English language.
  5. Ability to operate a motor vehicle in order to travel locally for business related to The Children’s Home (40% – 60%).