Digital Navigator Manager

Job Overview: The Digital Navigator Manager will oversee, schedule, and lead the program’s Digital Navigators whose responsibilities are to provide 1:1 support to Computer Reach clients.

The Digital Navigator Manager will be responsible for identifying resources required to fulfill program objectives, analyze and report on program deliverables.

Responsibilities and Duties

  • Receive, return or initiate telephone contact with clients seeking assistance or identified by Computer Reach for assistance.
  • Train and coach Digital Navigators to align with program objectives.
  • Plan and coordinate Digital Navigators and their interactions with clients, dispatching Digital Navigator services as required to provide technical support.​
  • Track client interactions from the first contact to closing the service ticket in a database for analysis.
  • ​Set goals and expectations for Digital Navigator services.​
  • Plan and coordinate Digital Navigators and their interactions with clients, dispatch Digital
  • Navigators as required to service support.
  • Ensure the proper implementation of policies and practices according to the program/organization’s standards.
  • Maintain and report budget and tracking expenditures/transactions to the Executive Director.

Critical Skills and Aptitudes

  • Proven experience as program coordinator or relevant position.
  • Excellent telephone and online communication skills, and the ability to establish trust with clients of varied educational and cultural backgrounds.
  • Excellent skills of understanding, sensitivity, and patience with clients who may require repeated instructions or repeated visits to solve issues.
  • Knowledge of program management, time-management and development procedures, and excellent organizational skills.
  • Proficient in Microsoft and Google apps.
  • Basic knowledge of operating systems of Linux, macOS, Windows, Apple iOS, and Google Android
  • Basic knowledge of home WiFi connectivity with routers, WiFi hotspots, and local ISPs
  • Ability to creatively solve problems and negotiate and handle stressful situations in a positive manner.
  • Ability to provide excellent customer service, establish appropriate boundaries with clients, and demonstrate innovation and flexibility.
  • Basic knowledge of printer, scanner, fax, webcam peripheral connectivity.
  • Basic knowledge of remote software support apps such as Google Remote, Teamviewer, BackToMyPC
  • Proficient with passwords and privacy management.
  • Excellent public speaking and teaching skills.
  • Ability to handle inventory up to 30lbs.
  • Able to travel independently as necessary to service program deliverables.

Job Type: Full-time

Pay: $30,000.00 – $33,000.00 per year

Technology Generalist

The Sisters of St. Joseph are now hiring a full-time Technology Generalist. This position typically works Monday – Friday, but does require some flexibility for evening or weekend assistance.

We are looking for an expert technician, capable of operating, troubleshooting, and configuring multiple platforms.

With an emphasis on service excellence and technical expertise, the Generalist provides in-person, high-level technical operational support, technical repair and maintenance on computer and AV systems and hardware, and provides support for Apple iPhones and iPads.

The ideal candidate has the patience to train/help individuals with varying skill and comfort levels. Must be able to demonstrate kindness and understanding.

To apply, please email Joy Doyle at jdoyle@stjoseph-baden.org or respond to job posting on Indeed.

Some essential duties include:

  • Provides high-level daily technical support for meetings, and events, with a focus on A/V equipment and Zoom Conferencing and recording
  • Operates, configures, and troubleshoots multiple AV software and hardware platforms and equipment, including audio systems, in-room integrated systems, video capture, and presentational equipment
  • Maintains technical equipment and responds to technical issues
  • Assists with troubleshooting and maintaining network devices, server hardware, operating systems, and associated services
  • Facilitates user access to appropriate remote access software, partnering with a third party vendor and the end user
  • Supports the activation and troubleshooting of Sisters’ cell phones as appropriate
  • Set-ups and maintains iPads for Sisters and provides training and support
  • Collaborates with Director of Operations and Facilities and the technician from third party vendor when issues requiring technical escalation and expertise arises

Qualifications

  • Associates Degree in IT related field and at least one year experience as an Information Technology Technician or experience in applications maintenance, networking or desktop services or similar support/administration services, or an equivalent combination of education, training and expertise
  • Expert technical skills, including working capabilities with audio and video software and hardware systems and equipment
  • Experience in customer service with a demonstrated ability to patiently manage all levels of customer issues
    Ability to conduct training and informational sessions with varying skill and comfort levels; must be able to show patience
  • Excellent organizational skills and ability to prioritize tasks
  • Willingness and ability to work a flexible schedule with occasional evenings or weekends
  • Must be able to lift up to 50 pounds on occasion
  • Candidates must pass criminal clearances and drug screen.

Technology Support Professional

Winchester Thurston School, a Pre-Kindergarten through Grade 12 independent school in Pittsburgh, announces a search for a full-time Technology Support Professional (support staff position).

The Technology Support Professional provides operational technology support to the Winchester Thurston School community. This individual works as part of a team to manage the various technology needs of the school. The Technology Support Professional performs under the general direction of the Head of School and under the daily supervision of the Director of Operational Technology. The individual in this position works closely and in collaboration with the other members of the Technology Department, faculty, staff, and students. The Technology Support Professional provides support in a manner that advances and upholds the mission and philosophy of Winchester Thurston School. The individual in this position enhances the School’s reputation by embracing customer service as a core goal and by accepting ownership of and adding value to tasks and responsibilities in a professional manner.

Systems at WT consist of Windows and Apple computers, Chrome OS devices, tablet devices (e.g., iPads), multi-function copiers and printers, firewalls, hypervisors, network attached storage, networking switches, and wireless access points. The network offers a BYOD (Bring Your Own Device) option for personal devices, as well as remote access to the internal network through a VPN client. The Technology Support Professional will primarily support faculty, staff and students at the operational level and must have a high degree of professionalism, meet multiple deadlines, and work in a fast-paced environment.

The Technology Support Professional is responsible for the following tasks:

  • Serve as the first point of contact for technology needs around the school, providing friendly, courteous support while independently solving end-user issues and requests
  • Resolve technology help desk requests in a timely manner, seeking assistance from other Technology Department team members, as needed, for assistance with addressing complex situations or managing high volumes of requests
  • Collaborate with other members of the Technology Department to troubleshoot and resolve technology conditions efficiently, effectively, and thoughtfully
  • With the support of the Technology Department, continue developing problem-solving skills to allow for the resolution of complex technology issues more independently while also reducing the need to escalate issues to other Technology Department members
  • Assist with supporting and training faculty, staff, and students in the use of hardware, software, and services, including, but not limited to, the School’s Blackbaud learning management solution, computer devices, projectors, sound equipment, and lighting
  • Provide training and support to employees, students, and rental partners related to school events and extra-curricular activities
  • Assist with the deployment, troubleshooting, maintenance, and replacement of hardware devices, including, but not limited to, Chromebooks, laptops, projectors, iPads, copiers, and printers
  • Assist users with troubleshooting day-to-day technology issues, including, but not limited to, email/account sign-in issues, connecting to the correct wireless network, adding printers, connecting to projectors, and restarting or resetting of devices
  • Assist with the creation and management of user credentials related to the various computer systems in use throughout the facility
  • Pursue opportunities to remain up to date on technologies and related best practices
  • Collaborate with the Director of Operational Technology and Manager of Educational Technology to develop, implement, and utilize processes and procedures that support the operational and educational technology objectives and the mission of the School
  • Cross-train with other members of the Technology Department for the purposes of educating oneself and assisting with the coverage of technology-related tasks
  • Perform other duties as assigned

Qualifications

  • Associate’s degree (or higher) and/or equivalent combination of training and experience is required
  • Experience in academic computing environments, instructional design, educational technology development, and/or faculty development/support and training
  • Knowledge of Microsoft, Apple and Google operating systems and software, Google Apps for Education, Blackbaud and multi-platform environments
  • Excellent communication, organizational, and problem-solving skills are required, with a strong commitment to customer service
  • Proven ability to analyze situations, employ creative and effective decision-making to solve problems, appropriately escalate issues, and achieve results
  • Ability to work independently, take ownership of tasks, and have a growth mindset
  • Ability to work in a team environment that emphasizes total cooperation and mutual respect
  • Strong organizational and time management skills
  • Flexibility to work some non-traditional hours, as necessary, to fulfill project requirements or resolve system failures

Applicants may apply at https://www.applitrack.com/winchesterthurston/onlineapp and will need to submit a cover letter, resume and the names and contact information for 3 professional references.

Winchester Thurston School is an equal opportunity employer. WT is dedicated to the goal of building a culturally diverse and pluralistic community and strongly encourages applications from people of color, LGBTQ candidates, and women.

Technology Support Professional

Winchester Thurston School, a Pre-Kindergarten through Grade 12 independent school in Pittsburgh, announces a search for a full-time Technology Support Professional (support staff position).

The Technology Support Professional provides operational technology support to the Winchester Thurston School community. This individual works as part of a team to manage the various technology needs of the school. The Technology Support Professional performs under the general direction of the Head of School and under the daily supervision of the Director of Operational Technology. The individual in this position works closely and in collaboration with the other members of the Technology Department, faculty, staff, and students. The Technology Support Professional provides support in a manner that advances and upholds the mission and philosophy of Winchester Thurston School. The individual in this position enhances the School’s reputation by embracing customer service as a core goal and by accepting ownership of and adding value to tasks and responsibilities in a professional manner.

Systems at WT consist of Windows and Apple computers, Chrome OS devices, tablet devices (e.g., iPads), multi-function copiers and printers, firewalls, hypervisors, network attached storage, networking switches, and wireless access points. The network offers a BYOD (Bring Your Own Device) option for personal devices, as well as remote access to the internal network through a VPN client. The Technology Support Professional will primarily support faculty, staff and students at the operational level and must have a high degree of professionalism, meet multiple deadlines, and work in a fast-paced environment.

The Technology Support Professional is responsible for the following tasks:

  • Serve as the first point of contact for technology needs around the school, providing friendly, courteous support while independently solving end-user issues and requests
  • Resolve technology help desk requests in a timely manner, seeking assistance from other Technology Department team members, as needed, for assistance with addressing complex situations or managing high volumes of requests
  • Collaborate with other members of the Technology Department to troubleshoot and resolve technology conditions efficiently, effectively, and thoughtfully
  • With the support of the Technology Department, continue developing problem-solving skills to allow for the resolution of complex technology issues more independently while also reducing the need to escalate issues to other Technology Department members
  • Assist with supporting and training faculty, staff, and students in the use of hardware, software, and services, including, but not limited to, the School’s Blackbaud learning management solution, computer devices, projectors, sound equipment, and lighting
  • Provide training and support to employees, students, and rental partners related to school events and extra-curricular activities
  • Assist with the deployment, troubleshooting, maintenance, and replacement of hardware devices, including, but not limited to, Chromebooks, laptops, projectors, iPads, copiers, and printers
  • Assist users with troubleshooting day-to-day technology issues, including, but not limited to, email/account sign-in issues, connecting to the correct wireless network, adding printers, connecting to projectors, and restarting or resetting of devices
  • Assist with the creation and management of user credentials related to the various computer systems in use throughout the facility
  • Pursue opportunities to remain up to date on technologies and related best practices
  • Collaborate with the Director of Operational Technology and Manager of Educational Technology to develop, implement, and utilize processes and procedures that support the operational and educational technology objectives and the mission of the School
  • Cross-train with other members of the Technology Department for the purposes of educating oneself and assisting with the coverage of technology-related tasks
  • Perform other duties as assigned

Qualifications

  • Associate’s degree (or higher) and/or equivalent combination of training and experience is required
  • Experience in academic computing environments, instructional design, educational technology development, and/or faculty development/support and training
  • Knowledge of Microsoft, Apple and Google operating systems and software, Google Apps for Education, Blackbaud and multi-platform environments
  • Excellent communication, organizational, and problem-solving skills are required, with a strong commitment to customer service
  • Proven ability to analyze situations, employ creative and effective decision-making to solve problems, appropriately escalate issues, and achieve results
  • Ability to work independently, take ownership of tasks, and have a growth mindset
  • Ability to work in a team environment that emphasizes total cooperation and mutual respect
  • Strong organizational and time management skills
  • Flexibility to work some non-traditional hours, as necessary, to fulfill project requirements or resolve system failures

Applicants may apply at https://www.applitrack.com/winchesterthurston/onlineapp and will need to submit a cover letter, resume and the names and contact information for 3 professional references.

Winchester Thurston School is an equal opportunity employer. WT is dedicated to the goal of building a culturally diverse and pluralistic community and strongly encourages applications from people of color, LGBTQ candidates, and women.

Link2Feed Implementation Coordinator (Temporary)

The Coordinator will concentrate on providing technology training and technical assistance to the Food Bank’s partner network.  The coordinator will execute an implementation plan that will enable food pantries and partners in the Food Bank’s network to utilize the Link2Feed service insight system.  This will include outreach to pantries, training, some data entry, and implementation support. The expectation is 5-7 pantries per month will be converted to Link2Feed users.

This is a temporary position which will run to June 30, 2022.

Key Responsibilities:

Link2Feed Implementation and Management

  • Continue and adjust the current implementation plan so that it aligns with our strategic goals.
  • Coordinate data transfers from other client record management systems.
  • Update and distribute training materials to food pantries and PDO network.
  • Support and encourage pantries, and other partners as needed, as they transition to Link2Feed, ensuring a smooth process.
  • Conduct remote and in-person trainings for Link2Feed. Work with pantries and partners to get comfortable with remote training.
  • Schedule and conduct training sessions with food pantries and PDO network.
  • Develop and administer surveys through the Link2Feed software, when applicable.
  • Track and evaluate service trends.
  • Support and troubleshoot pantries as they implement Link2Feed onsite.

Qualifications:

  • A minimum of three years of programmatic and training experience in a related field.
  • Demonstrated analytical and problem-solving skills resulting in positive outcomes.
  • Ability to work strategically, collaboratively, and effectively with staff members required. Possess an attitude of and appreciation for collaboration.
  • High quality customer service skills with an ability to exhibit objectivity, calmness and helpfulness especially in stressful situations.
  • Excellent written and verbal communication skills, to include professional letter-writing and report preparation. Ability to make presentations and develop and deliver information to a variety of audiences in a variety of ways. Strong interpersonal skills with the ability to effectively communicate complex information in an appropriate manner.
  • Ability, experience and willingness to work with diverse populations.
  • Possess attention to detail and follow through on tasks. Demonstrated organization and time-management skills. Proven ability to multi-task, prioritize workload and meet goals.
  • Prior experience and proficiency in Microsoft Office, including Word, Excel and PowerPoint.
  • Willingness to travel and work evenings and weekends as required.

Certificates: Act 33 & 34 Clearances

At Greater Pittsburgh Community Food Bank, we’re committed to diversity, equity, and inclusion. Our organization grows and succeeds when all members of the community, where we live and serve, have a seat at the table to help us ensure all of our neighbors have enough to eat. We invite candidates from all diverse backgrounds, including but not limited to race, gender, sexual orientation, abilities, etc., to join our team.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

Data Analyst Assistant

(Temporary/Contract)

As the WC&S Data Analyst Assistant, your primary role is to assist the Database & Contracts Manager by preparing data for internal and external reports. You will prepare data for a variety of reports for program leaders, build and maintain Tableau workbooks and visualizations, and assist with submission of information required by government agencies for funding renewal. The successful candidate will be an experienced data analyst, demonstrate strong attention to detail and organization, and be comfortable with self-learning. This role is completely administrative and supports the overall functionality of the agency’s Database & Contracts Department. This part-time, temporary position allows you to work primarily from home and provides some flexibility in scheduling.

WC&S is a comprehensive domestic violence program serving over 7,500 adult and child survivors of domestic violence annually & facilitating intervention groups to over 500 men who batter. All staff learn about and support the organization’s mission, guiding principles, and values, as well as the tenets of Women’s Center Business System (WCBS), and are sensitive to cultural and workplace harmony and infusing principles of Sanctuary (a model for providing trauma-informed care) and diversity, equity, and inclusion into their daily interactions with clients and co-workers.

This role provides you with the opportunity to showcase your skills in data analysis, administration, and attention to detail. If you are excited to use your data analysis expertise, be part of an innovative agency, and support a worthy mission, we want to hear from you.

Here’s what you will do:

  • Prepare data for a wide variety of reports, including program and grant reporting, forecasting, analysis, and more.
  • Help to build and maintain Tableau workbooks and visualizations for agency impact and ad-hoc analysis.
  • Assist the Database & Contracts Manager to insure the timely and accurate submission of grant reports for various funding sources and staff members.
  • Perform moderately complex data analysis; identify key facts in a range of data.
  • Maintain grant tracking and management documents; assist with submission of information required by government agencies for renewal of funding.
  • This position requires availability during regular business hours for up to 25 hours per week. Hours may vary weekly; some flexibility in the schedule is available.
  • Perform other duties as assigned.

Here’s what we are looking for:

  • Must have at least 1+ years of experience with statistical reporting. Since this is a temporary position, we will not consider candidates without current experience.
  • Bachelor’s degree in data science or related field (or equivalent experience) required.
  • Must be a self-starter and self-learner as little hands-on instruction will be provided.
  • A strong command of general technology including but not limited to Microsoft Office Suite is required; familiarity and understanding of information technology, including Tableau and Salesforce, strongly preferred.
  • A demonstration of effective administrative and organization skills, including the ability to successfully manage overlapping projects, deadlines, and competing priorities.
  • Ability to understand confidentiality and safety procedures.
  • A demonstration of the understanding of abusive family dynamics, including intimate partner violence, cycle of abuse, power and control dynamic, cultural diversity issues and child abuse and neglect.
  • Act 33/34 and FBI Clearances will be required.

WC&S is an equal opportunity employer and is committed to ensuring that both applicants and employees are treated without discrimination on the basis of race, color, gender identity expression, national origin, age, religion, disability status, sexual orientation/identity, citizenship status, veteran status, marital status or any other protected characteristic. We are committed to providing an inclusive and welcoming environment to all.

TO APPLY:
This position will be filled as soon as possible. Right now, the timeframe for the temporary contract is as soon as possible until approximately mid-September 2021. This position will remain open until we find the best candidate for the position. To ensure consideration for an interview, please send a resume and cover letter to the Director of Administration at careers@wcspittsburgh.org by Monday May 24, 2021.

Board Directors and Committee Members

As one of the world’s oldest and largest fair trade organizations, Ten Thousand Villages has spent more than 60 years cultivating trading relationships in which artisans receive a fair price for their work and consumers have access to distinctive handcrafted items. Ten ThousandVillages establishes long-term buying relationships in places where skilled artisans are under-or unemployed, and in which they lack other opportunities for income. A founding member of theWorld Fair Trade Organization, Ten Thousand Villages sees fair trade as an alternative approach to conventional international trade.Ten Thousand Villages Pittsburgh is an independent nonprofit that sells Ten Thousand Villages products and shares the company name, but the Pittsburgh board operates separately of Ten Thousand Villages US leadership. In addition to governance, the board is also heavily involved in many aspects of operations, including managing bank accounts, approving expenses, creating the annual budget, devising policies, implementing advertising and marketing plans, organizing events, pursuing grant opportunities, and more.As a nonprofit operating a retail store at an unprecedented time in history in which theCoronavirus has caused a downturn for the industry as a whole, Ten Thousand Villages Pittsburgh is in need of talented and committed individuals to help guide our organization.The board currently has openings for board directors and committee members with experience and expertise in the following:

  • Human Resources
  • Finance/Accounting
  • Marketing
  • Retail Operations
  • IT
  • Legal

The full Board of Directors typically meets on the third Wednesday of every month (except July and December) at 6:30PM. During normal operations, the meeting takes place at the store located at 5820 Forbes Ave in the Squirrel Hill neighborhood and regular in-person attendance is expected of directors. In an average month, board service will require 4-10 hours.  Terms are three years and directors are not required to make financial contributions though they are expected to support fundraising initiatives.  Board committees meet as needed, typically once per month and often by telephone or videoconference. There is not a term duration for committee members.

If you are interested in joining the Ten Thousand Villages Pittsburgh Board of Directors, Please submit your resume to board.pittsburgh@tenthousandvillages.com.

Business Intelligence / Data Analyst

The Business Intelligence (BI) / Data Analyst illuminates and provides insight into the best ways the Food Bank can achieve its mission of feeding people in need and mobilizing our community to eliminate hunger. The BI/Data Analyst is intrigued by data and is curious about the story it can tell stakeholders about the progress we are making. The Analyst will be passionate about evaluating current programs and initiatives using heat-maps, charts, trendlines, and geo location-based map visualizations. The Analyst will also be enthusiastic about data governance, working with IT colleagues to create and maintain documentation for data analysis efforts including requirements, technical design and user manuals. This position reports to the Director of IT & PMO, but works closely with executives, such as the Chief Programs Officer, and other stakeholders within the organization.

Duties and Responsibilities

Provide analytic and consultative support to a broad spectrum of internal customer areas within the Food Bank, in support of our mission:

  • Provide assistance with and/or lead the interpretation of raw data, statistical results or otherwise compiled information, from internal or external sources.
  • Gather data from various sources, model the data, develop tools to visualize patterns and trends, and work with key stakeholders to analyze need, trends, and/or evaluate current programs and initiatives.
  • Present analyzed data via tools such as heat-maps, charts, trendline, and geo location-based map visualizations.
  • Assist key stakeholders to identify key performance indicators (KPIs) and measurements, and work to put systems in place that can make that information available to the resources that need it.
  • Assist stakeholders in arriving at data-driven recommendations such as possible new programs that directly impact individuals struggling with food insecurity.

Assist in driving the vision of a data-driven organization to reality by assisting in various data infrastructure and data governance efforts:

  • Work with other resources within IT, and the rest of the organization, to support and improve the organization’s data policies, procedures and data security guidelines.
  • Perform requirements analysis for data efforts that feed reports and dashboards.
  • Create and maintain documentation for data analysis efforts including requirements, technical design and user manuals.

Extract and combine data from multiple data sources for reporting and analysis.

Competencies

Analytical Ability

  • Ability to readily synthesize complex or diverse information into strategic insights.
  • Separates assumptions from hard evidence in gathering data.
  • Categorizes information into groups having similar qualities or attributes.
  • Adept at comparing data from different sources to draw conclusions and choosing an appropriate course of action or solution.
  • Uses analytical ability to determine how efforts are adding or subtracting value.

Technical Ability

  • Strong data visualization skills using a tool such as Microsoft PowerBI, Tableau or equivalent.
  • Strong Excel and PowerQuery experience.
  • Experience utilizing spatial data in analysis and presentation.
  • Knowledge of statistics and experience using a statistical package for analyzing large datasets (Excel, SPSS, SAS, Python Pandas, etc.).
  • Ability to understand database relationships and write queries to obtain relevant data for analysis.
  • Experience in one or more data analysis languages such as Python, R, Data Analysis Expression Language (DAX), or equivalent is a plus (but not required).
  • Salesforce experience is a plus (but not required).

Planning and Organizing

  • Able to set realistic expectations.
  • Works positively and effectively in ambiguous circumstances.

Results Focus

  • Demonstrates consistent enthusiasm for achieving results.
  • Skilled at resolving problems by taking action consistent with known facts, constraints, and probable consequences, while being able to apply creativity in finding solutions.
  • Is quick to identify and put a stop to wasted efforts or efforts that do not produce valuable results.

Teamwork Ability

  • Able to effectively facilitate discussions and draw out feedback from stakeholders.
  • Invites opinion from people who have different experiences or perspectives.
  • Conducts self in a manner that mirrors the mission and core values of the Food Bank.

Qualifications

  • A bachelor of science or greater in, or related to, Computer/Information Science, Mathematics/Statistics, Economics, Engineering or Operations Research.
  • Experience and demonstrated proficiency as a Data Analyst, ability to demonstrate equivalent training / experience in a business or non-profit environment with direct responsibility for applying technology.
  • 2 to 4 years relevant experience.
  • Demonstrated ability to work in a fast-paced environment with multifaceted demands.
  • Proven ability to successfully handle multiple projects and meet critical deadlines.
  • Excellent written, oral communication, and presentation skills.
  • Ability to obtain clearance of background investigation (Act 33 and 34).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

Electronic Data Collection Internship

Pittsburgh Action Against Rape is seeking a current college student who is interested in service as an intern for a part-time Electronic data Collection to support the Director of Operations and Technology. This position will work with several teams within the agency and report to the Director of Operations and Techology. This position will evaluate current needs, develop solutions for and help implement data collection for forms across the agency. These forms may currently be electronic, or paper based. We hope to streamline current workflows and eliminate the need for hard copies of forms, saving both time and materials.

DUTIES & RESPONSIBILITIES:

  • Collecting forms from stakeholders and evaluating for digitization and or electronic signatures.
  • Recommend changes or modifications to forms to prepare for creations
  • Create forms Adobe Acrobat and Adobe Sign
  • Work with stakeholders to deploy and test forms
  • Document created materials for future success
  • Support staff with data organizations
  • Other duties as assigned

REQUIRMENTS:

  • A student who is working towards a degree in Technology or Information Systems
  • Familiarity with Adobe Acrobat preferred
  • Excellent interpersonal and communication skills
  • Solid organizational skills and attention to detail
  • Proficiency in Microsoft Office
  • Must be dependable and works well with others and acts in a professional manner.
  • Must be enthusiastic to advance the mission of PAAR
  • PA Acts 33/34 and FBI certifiable
  • Must adhere to professional ethics and agency policy on confidentiality
  • Philosophical orientation compatible with PAAR philosophy and mission

PAY RATE: The position is for 10 to 20 hours per week from May 10, 2021 through August 27, 2021 and is paid an hourly rate of $15/hour.

ABOUT PAAR: Pittsburgh Action Against Rape is one of the oldest rape crisis centers in the country.  PAAR had provided services to Allegheny County for more than 48 years. PAAR is dedicated to assisting victims of sexual abuse and ending sexual violence in our community.

DEI Imperative: PAAR seeks to recruit candidates for employment that represent our diverse community in race, gender, religion, sexual orientation, and ability. Inclusive and equitable in our recruitment and retention practices, we are dedicated to uplifting diverse opinions and backgrounds in order to grow and evolve as a welcoming workplace for all. Pittsburgh Action Against Rape is an equal opportunity employer.

To Apply: If you are interested in applying for this internship, please submit a letter of introduction and resume to Lisa Kadlecik, Director of Administration, at lisak@paar.net Deadline to submit your resume is April 30, 2021.

Advancement Operations Analyst

Requisition Number: 2021S011Posting
Full Time/Part Time: Full Time
Division: Office of Advancement
Department: Advancement Operations

Accountabilities:

Accountable for reporting and data analysis support for the Institutional Advancement division to advance the university’s short and long-term goals, strategic planning, and operations. Responsibilities include the design of reports to convey complex relational or connected analysis not easily represented in traditional reporting methods. Data comes from a variety of sources and the Analyst is accountable for ensuring that all reports provide consistent, timely, and accurate information for decision makers. Reports go to the Board of Trustees, Cabinet, Campaign Planning Committee, Institutional Advancement management team, volunteers, and donors. The Analyst shares system administration responsibilities for the Raiser’s Edge system as well as serves as the primary staff training for Raiser’s Edge and reporting. The Analyst is accountable for assisting with new technology implementations in the division.

Specific responsibilities include but are not limited to:

Report Management:

Manages and oversees the development, production, distribution, and maintenance of demographic and fundraising reports for Institutional Advancement:

  • Standard reports include: gift and pledges, events, Annual Giving, campaign progress reports
  • Creates and manipulates reports in Raiser’s Edge, Crystal Reports, Tableau, or Excel
  • Uses visual analytics to deliver information from data sets that are difficult to present through conventional reporting techniques
  • Serves as the data resource liaison to campus partners who are in need of Advancement data
  • Serves as a member of the data team responsible for the development of the advancement data warehouse

Reaches out to colleagues within the division and campus partners to learn about reporting needs. Designs custom reports:

  • Assesses and monitors responses to requests for reporting to ensure information is supplied in a relevant and timely manner
  • Provides structured opportunities such as workshops, tutorials, and documentation to help users produce and use reports
  • Writes, updates, and distributes report documentation
  • Writes user-level documentation for database, reports, queries, exports, etc.

Data Management:

  • Analyzes and interprets data to identify coding issues and recommend appropriate methods of resolution. Determine data storage methods for supplemental data
  • Builds and implements key data imports using the ImportOmatic tool

Training:

  • Serves as “first tier” training and support for Advancement users on Raiser’s Edge and reporting tools
  • Shares with users the changes, enhancements, problems, and technical plans regarding Raiser’s Edge

System Management:

  • Shares management of the Raiser’s Edge database including adding new users and managing security
  • Shares responsibility for supporting new software implementations within the Advancement division
  • Performs year-end database diagnostics and cleanup processes

Professional Experience/Qualifications:

  • Experience in developing reports
  • Demonstrated ability in analyzing, troubleshooting and solving data analysis problems
  • Ability to communicate easily with non-technical users about their needs and provide direction and clarity to improve the quality and functionality of the requested information
  • Experience in managing multiple projects simultaneously
  • Must be able to think strategically
  • Ability to independently understand and make use of analytical methodologies and techniques to produce useful information and reports

Preferred Qualifications:

  • Experience with Crystal Reports, Tableau, Raiser’s Edge, and Excel

Education:

  • Bachelor’s degree or a combination of education and experience from which comparable skills are obtained.

Work Schedule: Weekdays
Job Open Date: 03/26/2021
Job Close Date: 5/2/2021

Open Until Filled

EEO Statement:

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.

Clery Act:

CAMPUS CRIME REPORTING AND STATISTICS

The Campus Safety Department will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. To obtain a copy, contact the Campus Safety Compliance Manager via e-mail at cusafety@colgate.edu. You may also access the report from the Campus Safety web page at: https://www.colgate.edu/offices/support/campussafety.

 

To view the full job posting and apply for this position, go to: https://apptrkr.com/2208236