Development Database Administrator

Since 1952, Light of Life Rescue Mission has been a safe refuge for homeless and hurting people in the Pittsburgh area. The organization is currently seeking an experienced IT professional to serve as the Development Database Administrator for Light of Life Ministries, Inc and its affiliated organization, Family Guidance, Inc. This successful candidate will manage the Raiser’s Edge database, oversee Microsoft online accounts, and handle the purchasing of IT resources. Light of Life Ministries, Inc. has an operating budget of $7.9 million, 68 dedicated employees, a skilled Board of Directors, and has recently embarked on a capital campaign.

Principle Responsibilities:

  • Maintaining Raiser’s Edge database.
  • Working with various departments to ensure accuracy across all Development databases, Raiser’s Edge, and its related accounting solution, Financial Edge.
  • Updating donor information via the Data Health Center within Raiser’s Edge.
  • Creating complex data queries, reports and exports as needed for senior leadership team and Controller in a timely manner and which may be accessed and run by staff.
  • Manipulates data in .CSV files to accurately import donor/gift information while maintaining data integrity.
  • Extracting and analyzing information to support the Development department.

Due to the interface with the clients, all jobs at Light of Life require employees to:

  • Walk alongside clients as a disciple of Christ and share the Gospel of Jesus Christ with them through actions and words.
  • Establish mutual trust and create a safe, authentic environment so that the clients continue to mature in Christ.
  • Serve the clients in a Christ-like manner and practice a self-evaluative lifestyle.
  • Resolve all issues in ways that promote the principles of Light of Life while following the processes described in the LOL staff manual.
  • Exhibit love for Jesus Christ, the staff, and the clients.
  • Study the Christian Bible and apply the knowledge received/revealed to job duties and clients’ specific issues.
  • Help the clients make choices that are justifiably in their eternal best interest.
  • Practice Christ Like stewardship of all resources.
  • Model personal responsibility, accountability, timely reporting and a self-evaluative lifestyle.

Education/Experience/Skills:

  • Requires a BA degree or higher in Business, Sales, Marketing, Fund Raising or related field or, minimum of five years of Raiser’s Edge Database management experience
  • Strong analytical and problem-solving skills.
  • Excellent computer and database knowledge.
  • Self-motivated with the ability to work independently.
  • Requires skills in Raiser’s Edge, Microsoft Excel, and Word
  • Ability to work in an office environment with 85% computer, 10% administrative, and 5% telephone required.

We invite you to view the full job posting and explore Light of Life at: http://lightoflife.org/

Interested applicants are encouraged to submit an application, resume and cover letter at: https://lightoflife.isolvedhire.com/jobs/60768.html

IT Support Specialist, Level 1

ORGANIZATION: Partners For Quality Inc.
DEPARTMENT: Information Technology (IT)
POSITION: IT Support Specialist Level 1
STATUS: Full Time; 37.5 hours / week
SCHEDULE: 8:00 AM to 4:00 PM or 9 AM to 5 PM; Monday through Friday; Flexible to meet the needs of the organization
SALARY: $37,000 to $40,000 / year

Partners For Quality Inc. (PFQ) is a private, non-profit organization based in Robinson Township. Partners For Quality provides administrative management to five subsidiary organizations that support local individuals with intellectual & developmental disabilities and behavioral health challenges. PFQ’s management services include Fiscal (including payroll), HR, IT and Communications – thus allowing subsidiaries to focus on their day-to-day priorities. Our subsidiaries include Allegheny Children’s Initiative, Citizen Care, Exceptional Adventures, Milestone Centers and the Partners For Quality Foundation.  Through these subsidiaries, we provide community-based supports and services to 5,000 adults and children with intellectual disabilities and behavioral health challenges in Allegheny County.

The PFQ IT Department is restructuring under new leadership in order to evolve from a reactive administrative entity to a strategic asset leading change within the organization.  As part of this endeavor we are transitioning from the traditional/antiquated premised-based philosophy to a cloud first strategy to ensure appropriate, reliable, around the clock access to systems and information from any internet connected device to empower the people that care for the people supported by the organization.  If this does not interest you, don’t waste your time or ours applying for this position.

The IT Supports Specialist Level 1 is responsible for the maintenance and management of computers, networks, connections and software within Partners For Quality, Inc. Duties include but are not limited to:

  • Support end users across the entire organization
  • Support all software applications including installation, access and ongoing support
  • Support and manage end-user hardware across the entire organization
  • Travel to required offices and work sites as necessary
  • Assist the Director of IT Operations with other departmental functions and/or duties as assigned
  • Train new employees on hardware and software and provide on-going training as needed
  • Provide technical and troubleshooting support (help desk) for end users
  • Understanding of, and compliance with, all Agency Policies and Procedures, and all Federal, State and County service line regulations
  • Assume responsibilities which support Corporate Accreditations/Certifications as demonstrated by, but not limited to:
    • Assuring compliance in IT areas for the Corporation and its subsidiaries
    • Participating in departmental quality improvement efforts
    • Assuring the IT function is responsive to the needs of Partners For Quality and all subsidiary employees
    • Displaying teamwork and cooperation in dealing with management, others within the Agency, and external stakeholders

QUALIFICATIONS

  1. Associate degree in Information Technology, Computer Science and/or related field AND zero (0) to three (3) years of related experience
  2. Excellent communication skills, both verbal and written
  3. Excellent references, both personal and professional
  4. Valid Driver’s License with a clean driving record
  5. Act 33, 34 and FBI Clearances

SALARY

$37,000 to $40,000 / year

CASH INCENTIVES

Employees have the opportunity to earn additional money through various incentive programs:

  • $1,000 Employee Referral (for successfully referring someone to employment)

BENEFITS

Full Time employees enjoy a comprehensive benefits package:

  • Health, Dental and Vision Insurances (United Healthcare)
    • $1,200 cash payout option in lieu of Health Insurance coverage
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • 4 weeks Paid Time Off/year (increases with years of service)
  • 6 Sick Days/Year
  • Short Term Disability
  • Life Insurance
  • Optional 401(k) with Employer match

WORK PERKS

  • Free parking
  • Mileage reimbursement
  • Company issued laptops and cell phones for work use
  • Employee Activities, Rewards and Recognition Programs
  • Comprehensive Employee Assistance Program
  • Cell Phone discount (Verizon)

APPLY TO THIS POSITION

Interested applicants can choose to apply in any of the following ways:

  • Complete an employment application online
  • Email resumes: Careers@PFQ.org
  • Fax resumes: 412-446-0749
  • Drop off resumes or apply in person: Partners For Quality, 250 Clever Road, McKees Rocks, PA 15136

If you need any assistance or require an accommodation to apply please contact us at 412-446-0700.

EOE

Salesforce Administrator/IT Specialist

Reports To: Director of IT
FLSA Status: Exempt
Department: Finance\IT
Date: December 24, 2020

Description

The Salesforce Administrator / IT Specialist will serve a number of roles within the Food Bank, primarily focused on administering Salesforce.  However, this role will also be involved in basic Salesforce development/configuration, and will have the opportunity to participate in some Azure / Microsoft Office 365 development utilizing tools such as PowerAutomate, Microsoft Teams, and PowerApps.

Currently, the Food Bank has approximately 40 Salesforce users, a Salesforce Community implementation for our Partners, and four lightning applications on Salesforce.  That number (in users and applications) continues to expand.  The IT Administrator / IT Specialist role will take over Salesforce administration from our Salesforce Lead and supplement our Salesforce Lead in basic lightning and lightning web component (LWC) development, providing an excellent opportunity to grow your skills and be mentored in Salesforce, all in an environment focused on our mission of feeding people in need and mobilizing our community to eliminate hunger.

Although this resource’s primary role will be related to Salesforce, the Food Bank also utilizes Office 365, Azure Services and other Software-as-a-Service (SaaS) tools.  This role will have opportunities to work integrating systems using web services, and to learn and develop in those other technologies as well.

Duties and Responsibilities

  • Serve as primary system administrator for the Food Bank’s Salesforce environment;
  • Handle all basic administrative functions including user account maintenance, environment setup and maintenance, reports and dashboards, workflows and other routine tasks;
  • Work with the Salesforce Lead and Director of IT to: Design, implement and monitor appropriate Salesforce security permissions, standards and practices; Establish suitable processes to support administrative, development, and change management activities; Manage and make changes within the Salesforce development, test and production environments;
  • Assist the Salesforce Lead in migrating data, customizations and changesets across Salesforce environments;
  • Complete regular internal system audits and prepare for upgrades;
  • Monitor and manage Salesforce data feeds and other integrations;
  • Assist in training of new users, and assist in growing the Salesforce skill set across the organization;
  • Within the development role: Participate in the evaluation, scope and completion of new development requests; Work with members of the user community to define and document development requirements, under the direction of the Saleforce Lead and/or Director of IT

Competencies

We are looking to grow a resource’s Salesforce skills.  We are looking for a resource with a  good technology administrator and software development foundation on which to base that growth on.  Specific prior experience in Salesforce is a definite plus, but not an absolute requirement, as the intention is to build and grow that skillset within the role.

Analytical Ability

  • Readily able to synthesize information and troubleshoot issues;
  • Understanding of relational data structures, principles, and practices;
  • Experience in data modeling a plus;
  • Process modeling skills are a plus.

Results Focus

  • Excellent troubleshooting skills;
  • Demonstrates consistent enthusiasm for successfully completing tasks;
  • Must be able to learn, understand, and apply new concepts and technologies.

Teamwork Ability

  • Works well with others.

Technical Competencies

  • Demonstrable experience in one (or more) of the following (technical competency in all is not required or expected):
    • Salesforce Administration (Account Management, Security Permissions, Service Cloud, NPSP Account Model, Dataloader, etc.)
    • Salesforce Development (Flow, Lightning, Lightning Web Components, Apex, etc.)
    • Microsoft PowerShell
    • Microsoft PowerApps and/or LogicApps
    • Microsoft Azure DevOps
    • HTML5/CSS
    • Java, C++, C#, PHP, Ruby
    • Javascript, Node.js
    • Restful API development and consumption
  • Additional technologies/concepts/specifications that experience/familiarity with is of interest:
    • Data Architecture
    • Active Directory / Identity Management
    • ETL Tools
    • Message Queuing
    • Database Administration
    • Open API Specification (OAS)
    • Postman
    • BPMN 2.0

Requirements Qualifications:

  • Bachelor of Arts, Bachelor of Science or greater required;
  • Knowledge of, and experience in, software development processes and best practices;
  • 2 or more years of relevant administration or development experience in one or more of the competency areas listed (does not have to be Salesforce specifically);
  • Demonstrated ability to learn new tools and find or create solutions that meet organizational needs;
  • Strong analytical thinking and problem solving skills;
  • Clearance of background investigation (Act 33 and 34).

Salary Expectation:

Position pays between $50,000 and $60,000 based on experience.  Company also offers a full benefits package.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Data Analyst

Job Title: Data Analyst
Reports to: Regional Manager, Appalachia
Location: McMurray, PA / Pittsburgh area
Job Type: Part-time, salaried, non-exempt (20 hours/week)

Organization Description:

Southwest Pennsylvania Environmental Health Project (EHP) is a public health nonprofit organization that provides wide-ranging support to communities impacted by shale gas and oil development. That support includes health impact assessments, environmental and health monitoring, data and research interpretation, and public health guidance. EHP’s team includes a varied and skilled group of health care providers, scientists, community educators, analysts, and communications experts. The strength of the organization lies, in part, in its direct contact with community members, learning about their circumstances and responding to their need for relevant information and guidance. The organization opened in 2012 and today is at an exciting juncture as we have expanded our focus beyond southwestern PA. We seek to support communities more broadly in understanding the exposures and risks generated by shale gas and oil development, and also to engage in policy dialogues at the local, state, and national levels regarding the public health implications of shale gas and oil activities. We have become national leaders in the comprehensive understanding of, and approach to, the public health consequences of shale gas development.

Job Summary:

The organization analyzes health data and monitors air pollutants such as particulate matter and volatile organic compounds (VOCs) near industry sites, such as well pads and compressor stations. The role of the Data Analyst is to ensure accurate analysis of these data and to translate the findings into easily accessible reports using existing and in-development templates for consumption by a range of audiences, from community residents to legislators. Some community interaction and support may be expected in this role as residents are trained to use monitors themselves. The Data Analyst will also work to assess study areas for new analysis, such as water contamination. This position will work closely with the Environmental Data Scientist to support EHP’s data approach and with the Regional Manager for Appalachia to support specific program deliverables.

Various tasks associated with this role include but are not limited to the following:

Primary Duties

  • Manage individual air monitoring program
  • Download air monitoring data and analyze using EHP-created apps
  • Enter analyzed data into individual and community reports
  • Serve as a liaison with community and local organizations to provide technical guidance about monitoring and reporting
  • Research water contamination and potential analyses EHP might consider

Other Duties

  • Additional research and analysis projects, as needed

Core Attributes Required:

  • Ability to thrive in a dynamic, deadline-oriented environment with demonstrated ability to balance multiple, competing demands and establish priorities
  • Excellent written and oral communication skills to broad and diverse audiences on a range of complex and technical issues
  • Ability to offer creative solutions to complex problems and translate options into implementable solutions
  • Attention to detail and comfort with managing deadlines and budgets across multiple project teams
  • Basic understanding of current events related to public health and fossil fuel industry issues
  • Proven flexibility to new challenges and situations
  • Strong analytical and critical thinking skills
  • A “roll up your sleeves” attitude and willingness to take initiative to address issues proactively
  • Ability to strategize with team members, with a focus on organizational improvements
  • Comfort communicating and coordinating with remote teams
  • Passion for the organization’s mission to defend public health in the face of oil and gas development

Education and Experience Required:

  • B.S. in environmental science, statistics, applied math, geography, or related field
  • Background in public health, environmental science, or biology a plus
  • Proficiency in programming languages, specifically R, Python, and HTML
  • Excellent verbal and written communication skills

Compensation: Commensurate with experience.

Application Instructions: Submit cover letter explaining why this role is a good fit, plus resume, references, and salary requirements to Jessa Chabeau at jchabeau@environmentalhealthproject.org

Apply by January 15, 2021 for first round review.

All applicants and employees will enjoy equality of opportunity and fair treatment without regard to, race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, or prior protected activity.

SWPA Environmental Health Project is a 501(c)(3) Pennsylvania Non-Profit Corporation.

Tech Contractor

20 year old Tech Services and Digital Literacy nonprofit seeks to expand our bench room team with a skilled computer tech willing to work full-time on hundreds of donated computers a day.

Warehouse Tech Contractor

  • Computer auditing/imaging/processing/repairs
  • Computer E-waste Recycling
  • Warehouse organization
  • Minimal customer interaction
  • Internal Component testing

Additional Skills/Attributes

  • Experience with multiple operating systems (Linux especially, macOS, Windows, ChromeOS, iOS, Android)
  • Experience with wide range of  computer hardware (Laptops/Desktops etc..)
  • Experience with Salesforce helpful
  • Experience with Google apps essential
  • Willing to work on feet several hours a day
  • Willing to work on a team and be flexible
  • Able to lift at least 40lbs

Full time, M-F 9AM-5PM

Pay commensurate with experience.

IT Manager

As the IT Manager, your primary responsibility is to manage and maintain the IT infrastructure for our organization; this includes computer hardware and software, security and phone systems, cloud services, etc. The successful candidate will have the ability to diagnose, research, and resolve challenging technical issues, learn and be responsible for many technologies, and facilitate and manage implementation projects all while administering the day to day function of an IT department. This role provides you with the opportunity to showcase your management, problem-solving, and technological skills while contributing to a worthy cause and being part of an action- and advocacy-centered organization. This role will be based out of the WC&S office, though some travel to a local satellite office will be required occasionally.

WC&S is a comprehensive domestic violence program serving over 8,000 adult and child survivors of domestic violence annually & facilitating intervention groups to over 500 men who batter. All staff learn about and support the organization’s mission, guiding principles, and values, as well as the tenets of Women’s Center Business System (WCBS), and are sensitive to cultural and workplace harmony and infusing principles of Sanctuary (a model for providing trauma-informed care) into their daily interactions with clients and co-workers. You must be passionate and dedicated to contributing to ending domestic violence through your contributions to our organization. WC&S will offer you an environment that provides endless opportunities to advance your knowledge and skills and make a difference in your community. If you are proficient in understanding and managing a wide variety of technologies, comfortable working independently, and are an effective communicator, we are eager to hear from you.

Here’s what you will do:

  • Manage the administration of hybrid Office 365/Intune environment
  • Support Cisco Call Manager and accompanying VoIP unified communications platform
  • Setup, configure, and troubleshoot software and hardware problems on laptops, servers, and other devices
  • Manage operations involved with internal and external facility security (key card set-up, access control, system troubleshooting, vendor relations – Velocity, Access Manager, Vector)
  • Manage Dell EMC Storage array
  • Assist in testing and implementing security controls and technologies, including Multifactor Authentication
  • Support and deploy Windows 10, Microsoft 365, including Teams, and other office environment software
  • Support and maintain networks and other communication technologies
  • Maintain device inventory and thorough record of events and problems and their resolution in helpdesk system
  • Serve as the point of contact for employees seeking technical assistance over the phone, email or in person
  • This position is full-time, exempt. Ideal schedule will be Monday through Friday, regular business hours; however, the IT Manager is required to be available during off-hours for emergencies.

Here’s what we are looking for:

  • 2+ years of college course work required.
  • 5+ years of experience in VoIP, Networking, Active Directory, Office 365, Exchange, and Troubleshooting required.
  • Proficient understanding of computer systems, mobile devices, A/V, digital signage, and other technologies.
  • Ability to diagnose, research, and resolve challenging technical issues.
  • Proficient understanding of and ability to manage Microsoft Windows, Office suite, Office 365 administration, Cisco VoIP, Dell EMC Storage array, DNS, Intune, Azure, servers, VMware ESXi, Active Directory, network technologies, Exchange, SharePoint, access control system (Velocity and Access Manager), and mobile device management.
  • Understanding of software packages, network/remote printers, and computer hardware.
  • Motivated to learn, and be responsible for many technologies.
  • Comfortable and capable of working independently.
  • Project Management/Implementation skills.
  • Effective interpersonal, written, and oral communication skills.
  • Comfortable facilitating training sessions on technology to employees.
  • Act 33/34 Clearances and FBI Clearances will be required.

WC&S offers a comprehensive and competitive benefits package, including: generous paid time off; health, vision, and dental insurance; short-term and long-term disability coverage; group life insurance; retirement plan; Flexible Spending Account; Employee Assistance Program; and is a Public Service (Student) Loan Forgiveness eligible employer.

WC&S is an equal opportunity employer and is committed to ensuring that both applicants and employees are treated without discrimination on the basis of race, color, gender identity expression, national origin, age, religion, disability status, sexual orientation/identity, citizenship status, veteran status, marital status or any other protected characteristic.

TO APPLY:

This position will remain open until we find the best candidate for the position. To ensure consideration for an interview, please send a resume and cover letter to the Director of Administration at careers@wcspittsburgh.org by end of business on Monday November 30, 2020.

Chief Information Officer

Position Summary: The CIO provides overall strategic leadership, planning, development, and management oversight of information technology, data systems and voice communication services.  This includes directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions.  The CIO will identify and integrate technology solutions to meet the organizational needs of Familylinks, balancing a high quality and efficient end-user experience and fiscally efficient systems.  He/she will be responsible for the overall data governance strategy of the organization, and ensuring data security with a strong systems integration philosophy.  The position also supervises the members of the IT department.  You can learn more about Familylinks at www.familylinks.org.

Position Qualifications:

  • A Bachelor’s degree in Information Technology, Information Systems or related field with a minimum of 8 years professional experience including a minimum of 5 years’ experience supervising staff. Master’s Degree in Business, IT or a related field highly preferred
  • Demonstrated areas of ability include: technical knowledge with personal computers, network servers, remote work environments, health care security (HIPAA) regulations and requirements, cloud-based network infrastructure, telecommunications, electronic health record systems, data governance, internal control standards and practices, IT system auditing, system monitoring, disaster recovery and business continuity planning.
  • Must have experience with a broad range of internal and external personnel and businesses/vendors.
  • Strong business operations, including business modeling and contract negotiation skills. Ability to identify needs and evaluate alternative business solutions.
  • Experience with management of help desk operations, project management, budgetary management, and staff supervision.
  • Excellent communication skills, ability to grow the staff members’ skills to meet the ever-changing IT environment.
  • Ability to respond to emergencies as they arise.
  • Must support the organization’s mission along with sensitivity of cultural and workplace harmony

Essential Characteristics and Behavior:

  • Must be self-motivated, naturally curious, and effective working both independently and as part of a team.
  • Must be pleasant to work with, charismatic and passionate about IT and able to see the broad picture of the relevance of IT in the strategic nature of the work.
  • The CIO serves as a crucial member of the Executive and Leadership Teams and provide strategic leadership to multiple services and agency-wide functions by developing, interpreting and leading the implementation of policies and strategies for success.
  • Must model organizational values through his/her behavior; including strong interpersonal skills, emotional intelligence and professional posture.
  • Lead with drive and purpose to ensure that the agency will meet strategic goals, endure challenges with a positive spirit, and demonstrate self-assurance that humble, but palpable, at all levels of the organization.
  • Be present.  Support the programs’ IT needs in a mentor-type model with a physical presence to allow staff easily to build trust and confidence in the executive team.  Embody the values of Familylinks.  Shows staff that he/she is hardworking and committed to Familylinks’ success.
  • Inspire relentless problem solving.
  • Support technology direction through a style that is adaptable and compatible with the characteristics of each service line.
  • Prioritize time and energy based on the needs of the programs, in a continuously changing environment.
  • Insist on prioritizing and developing staff to ensure an exceptional work environment for everyone.
  • Motivate an atmosphere of achievement through supportive interpersonal relationships, collaboration, facilitation, delegation, inclusion and involvement at all levels of the organization, and in the community.

Essential Duties and Responsibilities:

  • Create an atmosphere where technology supports the human services work and the IT team is a partner in achieving the highest level of program excellence.
  • Design and implement a data governance strategy across the agency to ensure a single-source data warehouse is utilized.
  • Direct the operations of the network and help desk operations to ensure minimal downtime and high levels of customer satisfaction.
  • Identify and direct the hardware and software needs of the organization within budgetary guidelines, including applicable software licenses.
  • Strategically, ensure that the agency evaluates the technology solutions that will allow it to remain cutting-edge in the field of human services.
  • Consistently challenge systems where less efficient process and duplicate entry can lead to error, and convince leadership that change is required.
  • Direct and manage network equipment, vendor selection, device acquisition and purchase recommendations, system ordering, and installation of systems.
  • Identify and create training plans and tutorials for end users as they relate to information technology needs.
  • Participate as a key member of the team in integration opportunities.  Develop detailed integration plans, as needed.
  • Develop, implement and audit all IT policies and procedures, security standards and disaster recovery.
  • Participates as a member of the Executive and Leadership Teams.
  • Builds and nurtures an effective IT department with the appropriate skillsets to serve the organization in the best way.
  • Manages the departmental budgets within established parameters.

Working Conditions:  The CIO primarily works in an office setting in the Familylinks Administrative office location.  Travel to other locations is required. The position must work the hours necessary to complete the work.

Familylinks is an Equal Opportunity Employer and Provider

Data Coordinator

Job Title: Data Coordinator
Reports To: Sr. Manager, Data Analytics
Job Type: Full-time
Salary: $26,000 – $35,000 ($12.50 – $16.82/hour)

Overview:

Homewood Children’s Village is focused on creating a pathway for children to obtain a solid education; physical, social, emotional health; strong families; and good post-secondary opportunities. The mission of the Homewood Children’s Village is to improve the lives of Homewood’s children and to simultaneously reweave the fabric of the community in which they live.

The Data Coordinator works directly with the Sr. Manager, Data Analytics to ensure that all of the organization’s data, forms, enrollments, etc. are entered into the respective systems. The Data Coordinator is responsible for the process of retrieving data sheets from the schools and entering these data into HCV’s data system. This role offers a flexible schedule for someone with strong time-management skills.

About the Office of Research & Evaluation (ORE):

The Office of Research and Evaluation (ORE) team tracks and analyzes the impacts of HCV’s core services, the effectiveness of HCV’s organizational infrastructure, and the performance of HCV’s partnerships. The results of these analyses are looped back into program design and development, allowing for continual growth.

The mission of the Office of Research and Evaluation (ORE) is to promote effective programs, systems, and policy recommendations that address dynamic challenges, internally and in the Pittsburgh community, through analytic program design and evaluation, relevant and community-based research, and innovative thinking and synthesis.

Responsibilities:

  • Retrieves files from internal and external sites, determines if data are complete, assigns files to proper folder, follows naming conventions, submits data warehouse requests, converts data to preferred formats, and checks correctness and completeness of data per procedure.
  • Ensures that data received are complete and ready to enter.
  • While following existing procedures and training guidelines, continually update assigned data to ensure Homewood Children’s Village has the freshest and most accurate data in the industry. This includes reviewing raw data, comparing to existing data, set-up conversions, filters, edits, translations, validations, standardizations and all QC steps.

Essential Knowledge, Skills, & Abilities:

  • Associate degree or higher, or be a student in good standing in his/her current academic program
  • Eager to learn new technology skills and functions.
  • Must work-well with others in virtual environments and in-person environments.
  • Energetic, organized, and professional.
  • Must have a demonstrated record of achieving goals.
  • Attention to detail, organizational skills, and demonstrated ability to follow up and follow through.
  • Ability to work independently in a growing, changing, fast paced environment.
  • Ability to successfully multitask and prioritize with demonstrated success finding solutions in complex contexts
  • Excellent verbal communication skills with a variety of stakeholders.
  • Skilled with Microsoft Office Suite software.
  • A genuine interest in or appreciation for the mission of HCV.
  • Able to quickly establish credibility among colleagues and assertively and effectively work with appropriate channels on follow-up.
  • Act 33/34 clearances required.

Application Process:

Planning Analyst

The Planning Analyst will work on the Planning and Innovation team, which is part of the Office of Analytics, Technology and Planning (ATP), Allegheny County Department of Human Services.  The department’s mission is to improve the health and well-being of the county’s most vulnerable residents.  ATP supports this mission by providing information that supports good decision-making in human services by researching, collecting and analyzing information that supports local leaders in designing effective ways of providing services and improving program quality, including enhancing clients’ experiences with programs and services.

The Planning and Innovation team at ATP is responsible for developing DHS’s strategic plan with senior leaders and aligning those priorities with spending decisions, as well as legislative and policy actions.  The team spurs innovation and improvement by researching best practices and working with program offices to design better programs and systems, including securing additional funding through developing and writing grant applications and supporting program offices in procuring and implementing new services and process changes. Planning and Innovation team members are results-focused and have a rare set of skills—they can plan, write, analyze, organize, and coordinate projects. They also are highly-adaptable and collaborative. Additional responsibilities will include:

  • Organizing and conducting internal and community planning processes that challenge DHS to use its resources to achieve highest-level of impact on health and well-being of people who are most vulnerable.
  • Preparing written plans with clear, measurable outcomes and that integrate programs and meet government requirements.
  • Organizing and conducting thorough analyses of program and systems processes and outcomes.
  • Researching and writing grant applications for government and foundation funding to support innovation.
  • Researching and writing program evaluations and reports.
  • Supporting the development and implementation of quality improvement strategies with programs.
  • Working with program staff to design new programs and redesign existing ones, to meet specific goals and objectives.
  • Researching health and human services issues and developing well-argued recommendations for action.

Strategic Planning:

  • Conducting the research and analysis of community needs and opportunities, with a client-centered approach.
  • Analyzing gaps in services, performance, and service delivery approach, using quantitative and qualitative information.
  • Facilitating planning that engages stakeholders and uses data and other information for decision-making.
  • Researching and organizing planning options aligned with revenue sources.
  • Framing decisions clearly for leadership and facilitates discussions to arrive at decisions.
  • Outlining and writing plans that align with available resources.
  • Writing and submitting detailed plans and reports to funding sources.

Developing and planning quality programming for DHS clients—at the request of program offices (e.g., Children, Youth and Families) and other key stakeholders.

  • Researching best practices and gathering data to develop well-informed strategic recommendations to program office leadership:
  • Designing new programs.
  • Redesigning existing programs and systems, considering best practices and current results.
  • Pulling together a team to write formal procurement documents.
  • Coordinating projects during their initial implementation and supports the transition of the initiative to a permanent program leader.
  • Writing grant applications to acquire funding for innovative demonstration programs.
  • Writing annual plans/reports to the state and federal governments and foundations.
  • Using research and analysis to examine business processes and recommending how to improve the ways DHS delivers services to people in the community.
  • Conducting program reviews, descriptions, and evaluations.
  • Developing innovative approaches to solving important problems in human services delivery.

Knowledge, Skills and Abilities:

  • Ability to clearly communicate (written/verbal) with diverse audiences and to work in teams; sensitive to cultural diversity in the workplace and toward clients.
  • Strong analytical skills, as well fiscal management/budgeting skills.
  • Ability to deliver high-quality work products with limited levels of supervision, within required time frames, using a very collaborative approach.
  • High degree of skill in analyzing data and information from various sources and in forming and substantiating recommendations for action.
  • Ability to maintain a high degree of flexibility while consistently focusing on the organization’s mission and high standards.
  • Willingness and ability to learn and respond quickly on subject areas within the health and human services field.
  • Ability to listen to and respect people with varied experiences.
  • Ability to facilitate agreements that serve the residents of Allegheny County.
  • Ability to clearly and persuasively present information, including presentations of data to stakeholder groups, internal and external to DHS.
  • Ability to see how programs fit within the broader aims of Allegheny County DHS,
    Skilled in public speaking.
  • Able to thrive in an environment that requires flexibility and multi-tasking.
  • Able to sit at a computer for long periods (2 plus hours) and traverse the building carrying up to 10 pounds (files, books, etc.).
  • Has both available and consistent access to reliable transportation and is able to navigate in the community for work-related assignments.

Education/Experience Requirements:

Bachelor’s degree from an accredited college/university in a related field, plus 2 years of previous experience working in program planning or program development.

-OR-

Any equivalent combination of education and experience which meets the required knowledge, skills and abilities.

If hired for a position, candidates would work for Allegheny County, Department of Human Services and be employed by Great Lakes Behavioral Research Institute.

About Allegheny County Department of Human Services (DHS)

In Allegheny County, we appreciate people who think big, act boldly, and care about making a difference. You don’t have to be from here to feel at home, or to make your mark. With only 1.3 million people in the County, it is small enough for motivated people to get things done. Allegheny County’s Department of Human Services (DHS) is a perfect place to get things done that directly affect people in need in a positive and lasting way. We help children grow up safer and healthier, older adults remain able to live independently, and neighborhoods to thrive. Our mission is to improve the health and well-being of people in Allegheny County.

DHS is the largest agency in Allegheny County government, with a budget of nearly $1 billion. DHS serves over 200,000 people a year through services that include: Protecting children and youth from abuse and neglect and preventing future occurrences of maltreatment; improving child wellness through family support, home visiting, early intervention and in-home services; providing treatment for behavioral health issues such as substance use disorders and mental illness; managing the care of adults with intellectual disabilities; preventing unnecessary nursing home stays; and services that prevent homelessness and provide shelter and housing for families and individuals.

Why DHS?

  • It is innovative. Most recently, the national attention and awards we’ve gotten are for how DHS integrates data and uses them to improve the safety and well-being of children through tools that support front-line staff in making decisions (using predictive analytics).
  • DHS is diverse, but we strive to be even more inclusive. Our director has made it his top priority that DHS is “the kind of place where a diverse group of talented people want to come, grow, and do their best work.” This includes equity in hiring and advancement, as well as in unleashing the creativity and ideas of staff at every level of DHS.
  • It has strong, assertive leaders. We do not hire yes-people.

You can make a big impact here. We stand out as one of the best human services organizations in the country. But we need problem-solvers, innovators, and terrific leaders to make sure we are smart in how we use our funding so that we reach the people who most need our help to make their lives better.

 “DHS strives to be the kind of place where a diverse mix of talented people want to come to grow and do their best work.” 

-From the organization’s statement on Equity and Inclusion

 

AN EQUAL OPPORTUNITY EMPLOYER – M/F/V/D

PA 2-1-1 Resource Navigators

We are growing and need people interested in full-time or part-time jobs during daytime or after-hours shifts!

Job Summary:

Similar to the 9-1-1 service, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country. Our Pittsburgh office currently services 30 counties across PA, including the Erie and Philadelphia regions.

General Overview

This is not your ordinary call center job! We hire dedicated, talented people with big hearts. The 2-1-1 Resource Navigator handles customer inquiries by phone, text, chat, email or other media from individuals seeking assistance with human services information or resources. The individual ensures that responses to inquiries are completed according to established service and quality standards. This position focuses on showing empathy, patience, and professionalism while referring callers to the appropriate human service agencies that have the necessary resources to assist them with their basic needs of food, clothing, and shelter, etc. The ideal candidate will effectively and compassionately maintain the confidentiality of all caller information.

Shifts Available (Some holidays may be required):

  • Daytime shifts available during Monday – Thursday from 7am to 8pm, Fridays 7am to 6pm
  • After-hours shifts available during Monday – Thursday from 8pm to 7am, Fridays 6pm to 7am Mondays

Essential Functions:

  • Responds to inbound phone contact, texts, and chats
  • Inputs data into the system of record, RTM
  • Meets all production, quality and adherence standards
  • Attends all required training classes and meetings
  • Elevates issues to next level of supervision, as appropriate
  • Maintains accurate records, including timekeeping records
  • Completes contact follow-up via text and phone in a timely manner
  • Updates database records
  • Other duties as assigned or requested

Technical Skills:

  • Ability to calmly handle high-volume calls and treat callers with dignity, respect, compassion, understanding, and empathy
  • Comfort with technology to include typing while speaking on the phone, reviewing multiple screens, utilizing text and chat, and using Office products including Outlook email
  • Demonstrated ability to accurately record summary of call and ask required screening questions
  • Ability to type at least 40 words per minute
  • Will be required to attend outreach events and meetings. These meetings may be outside of normal working hours
  • A knowledge of the human/social services within your community or a knowledge of the top agencies around the country (Red Cross, United Way, or Salvation Army) preferred.

Qualities:

  • Ability to remain professional, calm, and kind under pressure in sometimes stressful and emotional circumstances
  • Excellent verbal and written communication skills; ability to communicate clearly to individuals with varying levels of comprehension and language proficiency
  • Excellent telephone etiquette, including exhibiting friendliness while controlling the conversation
  • Demonstrated ability to provide an empathetic and compassionate response to all inquirers
  • Must be a team player and be willing to take on new projects as the program grows
  • Must be flexible, reliable, and dependable, including adhering to work schedules, changing work shifts when needed, and communicating about availability
  • Demonstrated ability to work from home when needed, meeting schedule adherence and quality standards
  • Willingness and ability to work in a stationary environment with a desk, computer, and headset
  • Willingness to work varying shifts including evenings, weekends, and holidays

Minimum Qualifications:

High School Diploma or GED and at least two years of customer service experience required; Bachelor’s degree in social work or health or human services related field plus two or more years of experience in health or human services, social work, or related non-profit organization preferred.

Salary:

$12-13 per hour with potential increase after completion of training

Status:

Successful candidates will start on a temporary basis for at least six months, with the possibility of becoming permanent employees based on performance and operational needs.

To Apply:

Send your resume to info@pa211sw.org with “Resource Navigator” in the subject line and indicate your preferences:

  • Full-time (37.5 – 40 hours per week) or Part-time (15-25 hours per week)
  • Daytime (shifts during Mon – Thu 7am to 8pm; Fri 7am to 6pm) or After-hours: (shifts during Mon – Thu 8pm to 7am; Fri 6pm to 7am Mon)