Administrator of Data, Analytics and Quality

Join our team committed to providing compassionate supports to people facing behavioral health challenges as the Administrator of Data and Analytics.  The Administrator of Data, Analytics and Quality (ADAQ) is a senior position under the direction of the Chief Executive Officer, but is responsible for three (3) administrative areas of agency operation:  data/analytics management/reporting for all areas of agency operation and the coordination and oversight of organizational quality initiatives including accreditation.

Chartiers Center is recruiting a detail oriented self starter for this new exciting Agency Role. Job responsibilities will include but are not limited to:

Data/Analytics:

  • Maintain a higher level knowledge and understanding of functionality/capabilities/intersectionality of the various software applications used by Chartiers Center.
  • Able to navigate the various software packages deftly and locate and draw data as needed and develop reports as needed or requested.
  • Work closely with program operations and administration to assist in identifying the objective, what data is available and develop reports for program or administrative use.
  • Will develop ability to utilize the Pentaho report writing system with expectation that expertise and autonomy will increase over time.
  • Develop a high degree of understanding and expertise in Value Based Payments (VBP) and contracting to include outcome and data priorities, cost information and other indices that are necessary for the operation to make decisions regarding care, determine risk and evaluate outcomes.
  • Will take a lead role in the development of strategic initiatives as outline in the Chartiers Center Strategic Plan as they relate to data/analytics.

Quality & Accreditation:

  • Develop an overarching quality management plan that incorporates the organizations strategic initiatives, evidence based practices and deliverables as defined by value based contractual requirements.
  • Work with program staff in the development of specific plans that conform with the agency quality plan, payer expectations, licensing bodies and accreditation bodies.
  • Work cooperatively with program staff to assure that quality plans are actively addressed.  The ADAQ will provide consultation and education on an ongoing basis and is ultimately responsible for assuring the overall quality effort.
  • The ADAQ will be the lead administrator in the efforts to acquire and conform to the identified accreditation body.

Administration:

  • The ADAQ is expected to have ability to comprehend at a high level, systemic issues and needs and to demonstrate this understanding through thoughtful analysis, action oriented problem solving and high quality communication that is thorough, timely and proactive.
  • The ADAQ is able to function autonomously and is self directed to achieve the objectives of the role in support of agency goals and standards.
  • Agency resources are to be used efficiently and effectively.
  • High quality communication is required that includes verbal, written, physical.  A high degree of attention to detail is required in each of the realms of this role.
  • Other duties as assigned.

GENERAL DUTIES OF ADMINISTRATOR OF DATA, ANALYTICS & QUALITY:

  • Effectively apply knowledge of Chartiers Center operations, client populations, unique program needs that impact duties of the ADAQ
  • Demonstrate an accurate understanding of federal, state, county and local regulations and specific policies and procedures related to program operations.
  • Effectively develop and implement specific services to individuals, based on needs.
  • Effectively work with coworkers and supervisory staff.
  • Effectively and clearly communicate, both verbally and in writing.
  • Effective use of judgment to make decisions in accordance to regulation, policies/procedures and in the best interest of the consumers.
  • Effectively conduct all consumer-related activities in accordance with federal, state and local regulations and Agency and Allegheny County Department of  Human Services, Office of Behavioral Health policies and procedures.

At Chartiers Center we offer the following benefits:

  • Competitive Annual Salary
  • Medical, Dental and Vision
  • Short and Long Term Disability
  • Life Insurance
  • Retirement Plan
  • 8 Paid Holidays
  • Generous PTO (Paid Time Off)
  • Tuition Reimbursement
  • Full Time
  • Agency Laptop
  • Positive and fulfilling work environment!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Masters in Human Services, Business or Health Care Administration with at least five (5) years of experience specifically with managing data report writing, and quality initiatives.

Or a Bachelors Degree in Human Services, Business, or Health Care Administration with at least 10 years of experience specifically with managing data, report writing, and quality initiatives.

Pentaho and Qualifacts Experience a Plus. Reporting writing and Electronic Health Record experience Preferred.

Valid Driver’s License and insurability based on Agency policy required.

 

At Chartiers Center we do not just accept diversity, we celebrate it. We thrive on diversity for the benefit of our employees, our consumers and our community. Chartiers Center is proud to be an equal opportunity workplace and is an Affirmative Action Employer.

Board Directors and Committee Members

As one of the world’s oldest and largest fair trade organizations, Ten Thousand Villages has spent more than 60 years cultivating trading relationships in which artisans receive a fair price for their work and consumers have access to distinctive handcrafted items. Ten Thousand Villages establishes long-term buying relationships in places where skilled artisans are under- or unemployed, and in which they lack other opportunities for income. A founding member of the World Fair Trade Organization, Ten Thousand Villages sees fair trade as an alternative approach to conventional international trade.

Ten Thousand Villages Pittsburgh is an independent nonprofit that sells Ten Thousand Villages products and shares the company name, but the Pittsburgh board operates separately of Ten Thousand Villages US leadership. In addition to governance, the board is also heavily involved in many aspects of operations, including managing bank accounts, approving expenses, creating the annual budget, devising policies, implementing advertising and marketing plans, organizing events, pursuing grant opportunities, and more.

As a nonprofit operating a retail store at an unprecedented time in history in which the Coronavirus has caused  a downturn for the industry as a whole, Ten Thousand Villages Pittsburgh is in need of talented and committed individuals to help guide our organization. The board currently has openings for board directors and committee members with experience and expertise in the following:

  • Human Resources
  • Finance/Accounting
  • Marketing
  • Retail Operations
  • IT
  • Legal

The full Board of Directors typically meets on the third Wednesday of every month (except July and December) at 6:30PM. During normal operations, the meeting takes place at the store located at 5820 Forbes Ave in the Squirrel Hill neighborhood and regular in-person attendance is expected of directors. In an average month, board service will require 4-10 hours.  Terms are three years and directors are not required to make financial contributions though they are expected to support fundraising initiatives.

Board committees meet as needed, typically once per month and often by telephone or video conference. There is not a term duration for committee members.

If you are interested in joining the Ten Thousand Villages Pittsburgh Board of Directors, please submit your resume to board.pittsburgh@tenthousandvillages.com

Business Intelligence / Data Analyst

The Business Intelligence / Data Analyst will provide key stakeholders within the Food Bank with technical and consultative support that will enable those stakeholders to analyze data and perform analysis of our existing programs, initiatives, and opportunities, and to illuminate insight into the best ways for us to achieve our mission of feeding people in need and mobilizing our community to eliminate hunger.  They will report to the Director of IT & PMO, but also work closely with executives, such as the Chief Programs Officer, and other stakeholders within the organization.

Duties and Responsibilities

Provide analytic and consultative support to a broad spectrum of internal customer areas within the Food Bank, in support of our mission:

  • Provide assistance with and/or lead the interpretation of raw data, statistical results or otherwise compiled information, from internal or external sources.
  • Gather data from various sources, model the data, develop tools to visualize patterns and trends, and then work with key stakeholders to analyze need, trends, and/or evaluate current programs and initiatives.
  • Present analyzed data via tools such as heat-maps, charts, trendline, and geo location-based map visualizations.
  • Collaborate with system administrators, business analysts, and data owners and stewards, to build reports and dashboards to drive data-informed decision making in the organization.
  • Assist key stakeholders to identify key performance indicators (KPIs) and measurements, and work to put systems in place that can make that information available to the resources that need it.
  • Assist stakeholders in arriving at data-driven recommendations such as possible new programs that directly impact individuals struggling with food insecurity.

Assist in driving the vision of a data-driven organization to reality by assisting in various data infrastructure and data governance efforts:

  • Work with other resources within IT, and the rest of the organization, to support and improve the organization’s data policies, procedures and data security guidelines.
  • Perform requirements analysis for data efforts.
  • Standardize data collection by developing methods for database design and validation reports.
  • Create and maintain documentation for data analysis efforts including requirements, technical design and user manuals.

Extract data from databases and data warehouses for reporting and to facilitate sharing between multiple data systems.

Competencies

Analytical Ability

  • Strong analytical thinking and problem-solving skills.
  • Ability to readily synthesize complex or diverse information into strategic insights.
  • Separates assumptions from hard evidence in gathering data.
  • Categorizes information into groups having similar qualities or attributes.
  • Adept at comparing data from different sources to draw conclusions and choosing an appropriate course of action or solution.
  • Uses analytical ability to determine how efforts are adding or subtracting value.

Technical Ability

  • Strong data visualization skills using a tool such as Microsoft PowerBI, Tableau or equivalent.
  • Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc.).
  • Data modeling (logical and physical) and database design skills.
  • Data mapping and data transformation skills.
  • Ability to develop complex SQL queries.
  • Demonstrable experience in data analysis languages such as R, Data Analysis Expression Language (DAX), or equivalent.
  • Strong Excel and PowerQuery experience.
  • Experience building and maintaining reports.
  • Understanding and knowledge of the software development lifecycle (SDLC);
  • Ability to design and implement data extraction, cleansing, transformation, loading, and replication/distribution processes.
  • Base understanding of big data concepts and technologies (such as data lakes, Hadoop, etc.).
  • Proficiency with Microsoft Office applications.
  • Salesforce experience is a plus.

Planning and Organizing

  • Ability to set realistic expectations.
  • Paces themselves so they can meet goals or deadlines.
  • Establishes priorities decisively for themselves.
  • Works positively and effectively in highly confused or ambiguous circumstances.

Results Focus

  • Results-orientated and a passion for creativity.
  • Is quick to identify and put a stop to wasted effort or effort that does not produce valuable results.
  • Skilled at resolving problems by taking action consistent with known facts, constraints, and probable consequences.
  • Demonstrates consistent enthusiasm for achieving results.

Teamwork Ability

  • Excellent written, oral communication, and presentation skills.
  • Able to effectively facilitate discussions and draw out requirements for dashboarding and the identification of key performance indicators and measurements.
  • Builds “bridges” with others to maximize cooperation and collaborative work.
  • Invites opinion from people who have different experiences or perspectives.
  • Conducts self in a manner that mirrors the mission and core values of the Food Bank.

Qualifications

  • A bachelor of science or greater in, or related to, Computer/Information Science, Mathematics/Statistics, Economics, Engineering or Operations Research.
  • Experience and demonstrated proficiency as a Business Intelligence / Data Analyst or equivalent training and experience in a business or non-profit environment with direct responsibility for applying technology.
  • 2 to 4 years relevant experience.
  • Demonstrated ability to work in a fast-paced environment with multifaceted demands.
  • Proven ability to successfully handle multiple projects and meet critical deadlines.
  • Ability to obtain clearance of background investigation (Act 33 and 34).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

Youth Program Coordinator — Education & Digital Engagement

Position Summary

The World Affairs Council seeks a passionate and qualified individual to coordinate its youth education initiatives. Reporting directly to the Director of Youth Programming, the position’s primary responsibility is to support youth-centered efforts, including engaging high school students and teachers/adult allies to design and organize educational programs—virtual and in-person, once safe to gather—and coordinate logistics related to student and teacher travel and experiential opportunities. They will be responsible for the development and implementation of a new virtual programming platform. The platform will allow youth to connect and explore various global topics through microcredentials/digital badging, events, and activities to gain the knowledge, skills, mindset, and behaviors to be “future ready.” This creative and thoughtful individual will research relevant international topics, trends, tech, and speakers to inform event planning, and design and create resources for students and teachers.

This position is full time. Duties will be performed remotely.

Areas of Responsibility 

Programming

Coordinate youth programming initiatives in collaboration with the Youth Program Coordinator — Global Minds and the Director of Youth Programming, implement quality experiences for youth and educators, amplify youth voice and youth leadership opportunities within the Council.

  • Applies effective project management and planning skills to develop a full year of educational programming in advance of each academic year, aligned with the Council’s strategic plan.
  • Coordinate creative youth programming that is locally relevant and globally connected using virtual tools, new platforms, and existing assets.
  • Support the development of Youth Fellows and Youth Board Members, plan and develop training and professional development, co-design by youth, for youth programming.
  • Through strategic outreach and recruitment efforts increase representation and participation of people of diverse lived experiences across youth and educator programs, and proactively create and deepen intentional partnerships.

Evaluation, Research, & Funding

  • Support the continuous evaluation of youth programming using agreed upon shared processes and metrics (e.g. surveys, testimonials).
  • Stays up to date on the latest research and data regarding best practices in students’ academic preparedness, youth leadership, youth-adult partnership, community engagement, and diversity, equity and inclusion.
  • Assists in the grant process, including providing and reviewing programming language and programmatic goals and impact.

Qualifications

  • Track record in youth program design and implementation with 2+ years preferred.
  • Deep understanding of and fidelity to youth voice and youth leadership.
  • Work with adult allies including teachers and educators.
  • Experience in community engagement and developing partnerships across sectors.
    Excellent communicator.
  • High energy, positive attitude, flexibility, teamwork, and attention to detail; high degree of initiative and sense of urgency; solutions-oriented.
  • Commitment to diversity and inclusion; ability to enthusiastically represent the Council to diverse audiences.
  • Strategic thinker with on-the-ground understanding of what needs to get done and how.
  • Represent the Council at meetings and events including on evenings and weekends.

Other Specifications

  • ACT 33/34 Clearances and FBI Background Check are required upon hire.

Preferred Qualifications

  • Bachelor’s Degree and international work/travel experience or work with diverse populations.
  • Exceptional candidates will have experience/familiarity with microcredentials/digital badging, curriculum development for virtual learning, and/or a learning management system (LMS).
  • Experience with social media; MS Office, Google Workspace, and other platforms such as Slack and Airtable to support communication, data tracking, and manage outcomes.
  • Proficiency in a foreign language, in addition to English fluency.

Character Profile

  • Resourceful, results-oriented self-starter.
  • Thrives in a fast-paced, high-performing environment.
  • Appetite for continuous learning and improvement.
  • Globally-minded, demonstrates cultural humility.
  • Comfortable connecting with people from diverse backgrounds.
  • Can-do, will-do spirit.
  • Passionate about civic engagement and global learning.
  • Deeply committed to increasing youth voice and youth leadership, and SEL.
  • Accepts new challenges and ad hoc responsibilities to advance the Council’s mission as needed.
  • Genuine interest in world affairs across issue areas (i.e., environment, employment, education, entrepreneurship, and the UN SDGs).

Our Approach

Organizational leadership: Model a high bar for performance; operate with the best interests of both the organization and team in mind.

Mission-aligned programming and partnerships: Your role is essential to making it easy for community partners, donors, and the general public to understand meaningful opportunities with the Council, ensuring that their participation and/or investment in the Council is seen as transformational rather than transactional.

Proactive problem solving: Proactively develop solutions to challenges, including by constantly looking at big-picture progress on the youth programming team, and by flagging any potential upcoming challenges in the organization overall.

Application of equity and inclusion lens: Bring deep insight and a practical lens to places where identity, equity, and power intersect with the work. Can recognize ways that your and others’ identities show up and play out in the work, especially as a senior level team member.

Optimistic approach and flexibility: We approach our work with a can-do attitude and a spirit of “yes.” Together, we push work forward through obstacles and adapt quickly as things change (which they inevitably will!). You recognize that there are aspects of the work you will lead and others where you will follow, and you work just as well independently as you do within a team structure.

100% follow-through: As a small but mighty team, we demonstrate a high attention to detail, stay on top of all specific tasks/follow-up items and general areas of work. We manage short and long-term planning, consistently setting and meeting deadlines.

Relationship-oriented: You recognize the deep importance that relationships with colleagues and allies play in our work, and you build rapport and trust with others.

Always learning: There’s always more to know out there, and you’re hungry for it. You absorb information from your colleagues, from your work, and from keeping up with your field. If something doesn’t make sense, you ask questions until it does, and you apply what you learn in your work.

Open-mindedness: You encourage (and truly welcome!) viewpoints that differ from your own, and you’re able to “sit with” discomfort when people express themselves in ways that aren’t familiar to you.

Compensation and Benefits 

  • Salary is in the $38,000 to $40,000 range, based on experience
  • Competitive insurance package
  • Generous paid time off, including Federal Holidays and personal days
  • Professional development opportunities
  • Flexible teleworking

To Apply

Candidates should send a resume, cover letter, and writing sample (e.g. lesson plan, digital presentation, research paper) to careers@worldpittsburgh.org with Youth Program Coordinator — Education & Digital Engagement in the subject line.

Applications are due by Monday, March 8th.

The World Affairs Council of Pittsburgh is proud to be an equal opportunity employer. We are committed to a culture of inclusion that celebrates and recognizes the strength in our diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran status, or any other characteristic protected by law.

Director of Information Technology Operations

ORGANIZATION: Partners For Quality, Inc.
DEPARTMENT: Information Technology
POSITION: Director of Information Technology Operations
STATUS: Full Time 37.5 / week
SCHEDULE / HOURS: Monday – Friday / 8:00 AM to 4:00 PM or 9:00 AM to 5:00 PM
LOCATION: Robinson
SALARY / WAGES: $75,000 – $83,000

Partners For Quality Inc. (PFQ) is a private, non-profit organization based in Robinson Township. Partners For Quality provides administrative management to five subsidiary organizations that support local individuals with intellectual & developmental disabilities and behavioral health challenges. PFQ’s management services include Fiscal (including payroll), HR, IT and Communications – thus allowing subsidiaries to focus on their day-to-day priorities. Our subsidiaries include Allegheny Children’s Initiative, Citizen Care, Exceptional Adventures, Milestone Centers and the Partners For Quality Foundation.  Through these subsidiaries, we provide community-based supports and services to 5,000 adults and children with intellectual disabilities and behavioral health challenges in Allegheny County.

The PFQ IT Department is restructuring under new leadership in order to evolve from a reactive administrative entity to a strategic asset leading change within the organization.  As part of this endeavor we are transitioning from the traditional/antiquated premised-based philosophy to a cloud first strategy to ensure appropriate, reliable, around the clock access to systems and information from any internet connected device to empower the people that care for the people supported by the organization.

The Director of Information Technology Operations is responsible for the planning, implementation and management of all Information Technology (IT) functions related to the ongoing operations of IT within Partners For Quality, Inc. and its subsidiary corporations.

QUALIFICATIONS

  1. Bachelors’ degree in one of the major disciplines relevant to Information Technology AND five (5) years IT experience OR Associate’s degree in one of the major disciplines relevant to Information Technology AND twelve (12) years IT experience
  2. Experience working with software, hardware and network and phone systems
  3. Experience with a human service and / or non-profit settings preferred
  4. Excellent communication skills, both verbal and written
  5. Excellent references, both personal and professional
  6. Valid Driver’s License
  7. Act 33, 34 and FBI Clearances

SALARY / WAGES

$75,000 – $95,000

CASH INCENTIVES

Employees have the opportunity to earn additional money through various incentive programs:

  • $1,000 Employee Referral (for successfully referring someone to employment)

BENEFITS

Full Time employees enjoy a comprehensive benefits package:

  • Health, Dental and Vision Insurances (United Healthcare)
  • $1,200 cash payout option in lieu of Health Insurance coverage
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • 16 to 26 Paid Days Off / year
  • 6 Paid Sick days / Year
  • 7 Paid Holidays
  • Short Term Disability
  • Life Insurance
  • Optional 401(k) with Employer match

WORK PERKS!

  • Free parking
  • Mileage reimbursement
  • Company issued laptops and cell phones for work use
  • Employee Activities, Rewards and Recognition Programs
  • Cell Phone discount (Verizon)
  • Comprehensive Employee Assistance Program

APPLY TO THIS POSITION

Interested applicants can choose to apply in any of the following ways:

  • Complete an employment application online
  • Email resumes: Careers@PFQ.org
  • Fax resumes: 412-446-0749
  • Drop off resumes or apply in person: Partners For Quality, 250 Clever Road, McKees Rocks, PA 15136

If you need any assistance or require an accommodation to apply please contact us at 412-446-0700.

 

Partners For Quality and its family of agencies are an equal opportunity employer

EOE

Operations Assistant

Position Summary:

Operations Assistant assists with the management of daily business activities and administrative tasks as part of the Finance and Administration Department. The Operations Assistant’s responsibilities include assisting with human resource administration, technology, equipment, facilities, and general administrative tasks.  The position resolves problems, communicates effectively and ensures the smooth daily operations of Literacy Pittsburgh.

Reporting Relationships: Reports to Director of Finance and Administration
FLSA Status: Full-time; Exempt
Starting Salary Range: $32,000 – $37,000

Essential Functions:

General Administration and Operations

  • Assist with the management of daily operational activities.
  • Perform administrative tasks, such as scheduling meetings, file organization, etc.
  • Receive and sort incoming mail and deliveries and manage outgoing mail.
  • Order and manage office supplies and the maintenance of office equipment.
  • Assist with administrative project management by creating assignments, tracking progress, and resolving issues.
  • Prepare and maintain operations documents and reports.
  • Develop office policies and procedures, and ensure they are implemented appropriately.
  • Identify opportunities for process and office management improvements, and design and implement new systems.
  • Data entry for eData when needed.

Human Resources

  • Coordinate human resource administrative functions such as employee benefits, maintaining employee files and annual 401(k) processing.
  • Working with supervisors, coordinate employee recruitment, including developing job descriptions, posting openings, overseeing recruitment through various networks, and initial candidate screening.
  • Arrange and assist with the onboarding of new employees.
  • Organize board and staff meetings as well as other larger meetings as needed.

Technology

  • Lead the deployment, maintenance and upgrade of Literacy Pittsburgh’s hardware, software, and network in addition to office systems including phones, internet, postage, copier/printers, and other equipment at all sites.
  • Develop and implement three-year technology plans that includes upgraded hardware, internet access, network functionality, and a common productivity package for all Literacy Pittsburgh staff, including training.
  • Maintain an informed knowledge of current and emerging technology relevant to Literacy Pittsburgh operations and student learning needs.

Facilities

  • Assist with office layout planning and office moves.
  • Coordinate office cleaning and maintenance with landlords and their representatives.
  • Coordinate emergency planning and preparation with landlords.
  • Other duties as assigned.

Qualifications:

  • High school diploma/GED.
  • Experience in office management or an administrative role.
  • Excellent communication and people management skills.
  • Excellent organizational and time management skills.
  • Proficiency in Microsoft Office.
  • Ability to multitask and prioritize.
  • Self-starter with strong problem-solving skills.

Physical Demands: While performing the duties of this job, the employee is required to stand; walk; sit; bend; use both hands and all digits to type and use mouse; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Please send resume and cover letter with the name of the position and where you heard about it to careers@literacypittsburgh.org. No phone calls, please.

Literacy Pittsburgh invites all applicants to include in their cover letter a statement about how your unique background and/or experiences can contribute to the diversity, cultural vitality, and perspective of our staff, students, volunteers, and supporters.

Salesforce Lead / Project Manager

The Salesforce Lead / Project Manager will serve a number of roles within IT, including Salesforce Lead, mentor to our Salesforce Administrator, Project Manager, Business Liaison, and Internal Consultant.

Salesforce is one of the strategic platforms at Greater Pittsburgh Community Food Bank. The Salesforce Lead will drive our Salesforce strategy, in collaboration with the Director of IT and the overall IT Strategy of the Food Bank.  The Salesforce Lead will be responsible for working with internal personnel and outside vendors to build new capabilities that support the Food Bank’s mission.

This role will also be responsible for our Salesforce operational model, and working with and directing the Salesforce admin in the realization of our Salesforce operational model.

In the Project Management role, the resource will consult and work with stakeholders to define a project’s objectives and goals, and to manage the budget, timeline, resources, risks and issues related to meet those objectives. The position will provide regular status updates to stakeholders and adhere to the standards outlined by the Program/Project Management Office (PMO).

This position requires a combination of technical insight, business acumen, an appreciation of change management, and drive to meeting milestones and project goals.  The role will act as a consultant and liaison to other departments within the Food Bank, helping them understand how technology (Salesforce, as well as other technologies) can assist them in achieving their objectives.  In this capacity, the role will assist in envisioning and solutioning projects.  They will work with department Directors and leads throughout the organization to assist in them in defining their need and the solutions that can help address those needs.  This role, or another Project Manager in the organization, will then manage the IT component of projects for successful completion.

Finally, the resource will have some Data Analysis responsibilities within the organization, largely within the reporting capabilities of Salesforce, but also using tools such as Power BI.  The resource will also work with Food Bank colleagues to enable them to perform their own data analysis, within guidelines.

Duties and Responsibilities:

  • Create and maintain the Salesforce vision and strategy in conjunction with the Director of IT and alignment with the IT Strategy;
  • Propose and architect solutions to complex problems, and collaborate in the implementation of recommended solutions using broad experience and technical knowledge;
  • Manage Salesforce vendor(s) in alignment with guidance from the Director of IT;
  • Facilitate the definition of business requirements, user stories and solution design with internal customer areas;
  • Work with and provide guidance to the Salesforce Administrator in the maintenance of the development, test, and production operational environments and procedures;
  • Provide guidance to the Salesforce administrator in the setup and administration of user profiles and security settings;
  • Provide Project Management for on time, on budget efforts;
  • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders;
  • Liaise with project stakeholders on an ongoing basis;
  • Drive Salesforce design and sprint planning sessions, offering relevant solutions and input;
  • Set and continually manage project expectations with team members and other stakeholders;
  • Proactively manage changes in project scope, identify potential issues, and devise contingency plans;
  • Plan and schedule project timelines and milestones using appropriate tools;
  • Track project milestones and deliverables, following Program/Project Management Office standards and procedures;
  • Select and implement the appropriate tools, software, applications, and systems to support Food Bank goals, understanding that Salesforce, and Office 365/Azure, are the Food Bank’s strategic platforms;
  • Develop and foster internal relationships across the organization;
  • Conduct self in a manner that mirrors the mission and core values of the Food Bank.

Competencies:

Analytical Ability

  • Experience in data modeling;
  • Readily able to synthesize complex and diverse information;
  • Ability to separate assumptions from hard evidence in gathering data;
  • Ability to work with subject matter experts to develop estimation frameworks;
  • Process modelling skills are a plus.

Planning and Organizing

  • Ability to create work breakdown structures (WBS);
  • Ability to facilitate discussions with subject matter experts to draw out tasks, resources required, and dependencies;
  • Experience with business requirements analysis, story development, entity relationship planning, database design, and reporting structures;
  • Ability to identify risks and issues and determine appropriate mitigation strategies;
  • Ability to identify dependencies, and aggressive but realistic milestones and deliverables;
  • Ability to establish priorities decisively for themselves and others;
  • Ability to adapt to change.

Results Focus

  • Demonstrates consistent enthusiasm for achieving results;
  • Ability to identify and track to measurable objectives;
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

Teamwork Ability

  • Ability to facilitate sessions;
  • Builds “bridges” with others to maximize cooperation and collaborative work;
  • Invites opinion from people who have different experiences or perspectives;
  • Experience at working both independently and in a team-oriented, collaborative environment;
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.

Technical Competencies

  • Salesforce Platform and Architecture knowledge and experience;
  • Salesforce Lightning experience across Salesforce technologies, such as flow, process builder and other technologies;
  • Salesforce Apex experience a plus (but not required);
  • Salesforce object query language (SOQL);
  • Data Loader and/or other ETL tools;
  • Use of RESTful APIs;
  • Familiarity and/or Experience with web technology stack – Web Services, HTML, CSS, SQL, XML, Json, JavaScript.
  • Understanding of relational data structures, principles, and practices;
  • Familiarity with metadata management and associated processes;
  • Familiarity with Microsoft Office 365 and Azure tools/technologies a plus (but not required);

Qualifications:

  • Bachelor of Arts, Bachelor of Science or greater required;
  • 3 or more years of relevant Salesforce experience with direct responsibility for applying technology to achieving goals;
  • 1 or more years of related Project Management or Team leadership experience;
  • 1 or more years of experience managing or mentoring other personnel;
  • Demonstrated ability to learn new tools and develop solutions that meet organizational needs;
  • Strong analytical thinking and problem solving skills;
  • Proven ability to successfully handle multiple projects and meet critical deadlines;
  • Results-oriented and a passion for creativity;
  • Excellent written and oral communication skills;
  • Ability to present ideas in user-friendly language;
  • Clearance of background investigation (Act 33 and 34).

Work Remotely: Temporarily due to COVID-19.  Current expectation to be back in the office Summer 2021, but will continue to monitor the situation, and adjust accordingly.

Salary Expectations: Position’s salary range is $55,000 to $70,000 annual salary plus benefits.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

How to Apply:  Go to https://recruiting.paylocity.com/recruiting/jobs/All/65e34b7d-06f6-4b43-89d5-221e6eedb5fe/Greater-Pittsburgh-Community-Food-Bank click apply, create a login, fill out our online application and attach resume and cover letter.

Database Administrator

Since 1952, Light of Life Rescue Mission has been a safe refuge for homeless and hurting people in the Pittsburgh area. The organization is currently seeking an experienced IT professional to serve as the Database Administrator for Light of Life Ministries, Inc and its affiliated organization, Family Guidance, Inc. This successful candidate will manage the Raiser’s Edge database, oversee Microsoft online accounts, and handle the purchasing of IT resources. Light of Life Ministries, Inc. has an operating budget of $7.9 million, 68 dedicated employees, a skilled Board of Directors, and has recently embarked on a capital campaign.

Principle Responsibilities:

  • Maintaining Raiser’s Edge database.
  • Working with various departments to ensure accuracy across all Development databases, Raiser’s Edge, and its related accounting solution, Financial Edge.
  • Updating donor information via the Data Health Center within Raiser’s Edge.
  • Creating complex data queries, reports and exports as needed for senior leadership team and Controller in a timely manner and which may be accessed and run by staff.
  • Manipulates data in .CSV files to accurately import donor/gift information while maintaining data integrity.
  • Extracting and analyzing information to support the Development department.

Due to the interface with the clients, all jobs at Light of Life require employees to:

  • Walk alongside clients as a disciple of Christ and share the Gospel of Jesus Christ with them through actions and words.
  • Establish mutual trust and create a safe, authentic environment so that the clients continue to mature in Christ.
  • Serve the clients in a Christ-like manner and practice a self-evaluative lifestyle.
  • Resolve all issues in ways that promote the principles of Light of Life while following the processes described in the LOL staff manual.
  • Exhibit love for Jesus Christ, the staff, and the clients.
  • Study the Christian Bible and apply the knowledge received/revealed to job duties and clients’ specific issues.
  • Help the clients make choices that are justifiably in their eternal best interest.
  • Practice Christ Like stewardship of all resources.
  • Model personal responsibility, accountability, timely reporting and a self-evaluative lifestyle.

Education/Experience/Skills:

  • Requires a BA degree or higher in Business, Sales, Marketing, Fund Raising or related field or, minimum of five years of Raiser’s Edge Database management experience
  • Strong analytical and problem-solving skills.
  • Excellent computer and database knowledge.
  • Self-motivated with the ability to work independently.
  • Requires skills in Raiser’s Edge, Microsoft Excel, and Word
  • Ability to work in an office environment with 85% computer, 10% administrative, and 5% telephone required.

We invite you to view the full job posting and explore Light of Life at: http://lightoflife.org/

Interested applicants are encouraged to submit an application, resume and cover letter at: https://lightoflife.isolvedhire.com/jobs/60768.html

IT Support Specialist, Level 1

ORGANIZATION: Partners For Quality Inc.
DEPARTMENT: Information Technology (IT)
POSITION: IT Support Specialist Level 1
STATUS: Full Time; 37.5 hours / week
SCHEDULE: 8:00 AM to 4:00 PM or 9 AM to 5 PM; Monday through Friday; Flexible to meet the needs of the organization
SALARY: $37,000 to $40,000 / year

Partners For Quality Inc. (PFQ) is a private, non-profit organization based in Robinson Township. Partners For Quality provides administrative management to five subsidiary organizations that support local individuals with intellectual & developmental disabilities and behavioral health challenges. PFQ’s management services include Fiscal (including payroll), HR, IT and Communications – thus allowing subsidiaries to focus on their day-to-day priorities. Our subsidiaries include Allegheny Children’s Initiative, Citizen Care, Exceptional Adventures, Milestone Centers and the Partners For Quality Foundation.  Through these subsidiaries, we provide community-based supports and services to 5,000 adults and children with intellectual disabilities and behavioral health challenges in Allegheny County.

The PFQ IT Department is restructuring under new leadership in order to evolve from a reactive administrative entity to a strategic asset leading change within the organization.  As part of this endeavor we are transitioning from the traditional/antiquated premised-based philosophy to a cloud first strategy to ensure appropriate, reliable, around the clock access to systems and information from any internet connected device to empower the people that care for the people supported by the organization.  If this does not interest you, don’t waste your time or ours applying for this position.

The IT Supports Specialist Level 1 is responsible for the maintenance and management of computers, networks, connections and software within Partners For Quality, Inc. Duties include but are not limited to:

  • Support end users across the entire organization
  • Support all software applications including installation, access and ongoing support
  • Support and manage end-user hardware across the entire organization
  • Travel to required offices and work sites as necessary
  • Assist the Director of IT Operations with other departmental functions and/or duties as assigned
  • Train new employees on hardware and software and provide on-going training as needed
  • Provide technical and troubleshooting support (help desk) for end users
  • Understanding of, and compliance with, all Agency Policies and Procedures, and all Federal, State and County service line regulations
  • Assume responsibilities which support Corporate Accreditations/Certifications as demonstrated by, but not limited to:
    • Assuring compliance in IT areas for the Corporation and its subsidiaries
    • Participating in departmental quality improvement efforts
    • Assuring the IT function is responsive to the needs of Partners For Quality and all subsidiary employees
    • Displaying teamwork and cooperation in dealing with management, others within the Agency, and external stakeholders

QUALIFICATIONS

  1. Associate degree in Information Technology, Computer Science and/or related field AND zero (0) to three (3) years of related experience
  2. Excellent communication skills, both verbal and written
  3. Excellent references, both personal and professional
  4. Valid Driver’s License with a clean driving record
  5. Act 33, 34 and FBI Clearances

SALARY

$37,000 to $40,000 / year

CASH INCENTIVES

Employees have the opportunity to earn additional money through various incentive programs:

  • $1,000 Employee Referral (for successfully referring someone to employment)

BENEFITS

Full Time employees enjoy a comprehensive benefits package:

  • Health, Dental and Vision Insurances (United Healthcare)
    • $1,200 cash payout option in lieu of Health Insurance coverage
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • 4 weeks Paid Time Off/year (increases with years of service)
  • 6 Sick Days/Year
  • Short Term Disability
  • Life Insurance
  • Optional 401(k) with Employer match

WORK PERKS

  • Free parking
  • Mileage reimbursement
  • Company issued laptops and cell phones for work use
  • Employee Activities, Rewards and Recognition Programs
  • Comprehensive Employee Assistance Program
  • Cell Phone discount (Verizon)

APPLY TO THIS POSITION

Interested applicants can choose to apply in any of the following ways:

  • Complete an employment application online
  • Email resumes: Careers@PFQ.org
  • Fax resumes: 412-446-0749
  • Drop off resumes or apply in person: Partners For Quality, 250 Clever Road, McKees Rocks, PA 15136

If you need any assistance or require an accommodation to apply please contact us at 412-446-0700.

EOE

Salesforce Administrator/IT Specialist

Reports To: Director of IT
FLSA Status: Exempt
Department: Finance\IT
Date: December 24, 2020

Description

The Salesforce Administrator / IT Specialist will serve a number of roles within the Food Bank, primarily focused on administering Salesforce.  However, this role will also be involved in basic Salesforce development/configuration, and will have the opportunity to participate in some Azure / Microsoft Office 365 development utilizing tools such as PowerAutomate, Microsoft Teams, and PowerApps.

Currently, the Food Bank has approximately 40 Salesforce users, a Salesforce Community implementation for our Partners, and four lightning applications on Salesforce.  That number (in users and applications) continues to expand.  The IT Administrator / IT Specialist role will take over Salesforce administration from our Salesforce Lead and supplement our Salesforce Lead in basic lightning and lightning web component (LWC) development, providing an excellent opportunity to grow your skills and be mentored in Salesforce, all in an environment focused on our mission of feeding people in need and mobilizing our community to eliminate hunger.

Although this resource’s primary role will be related to Salesforce, the Food Bank also utilizes Office 365, Azure Services and other Software-as-a-Service (SaaS) tools.  This role will have opportunities to work integrating systems using web services, and to learn and develop in those other technologies as well.

Duties and Responsibilities

  • Serve as primary system administrator for the Food Bank’s Salesforce environment;
  • Handle all basic administrative functions including user account maintenance, environment setup and maintenance, reports and dashboards, workflows and other routine tasks;
  • Work with the Salesforce Lead and Director of IT to: Design, implement and monitor appropriate Salesforce security permissions, standards and practices; Establish suitable processes to support administrative, development, and change management activities; Manage and make changes within the Salesforce development, test and production environments;
  • Assist the Salesforce Lead in migrating data, customizations and changesets across Salesforce environments;
  • Complete regular internal system audits and prepare for upgrades;
  • Monitor and manage Salesforce data feeds and other integrations;
  • Assist in training of new users, and assist in growing the Salesforce skill set across the organization;
  • Within the development role: Participate in the evaluation, scope and completion of new development requests; Work with members of the user community to define and document development requirements, under the direction of the Saleforce Lead and/or Director of IT

Competencies

We are looking to grow a resource’s Salesforce skills.  We are looking for a resource with a  good technology administrator and software development foundation on which to base that growth on.  Specific prior experience in Salesforce is a definite plus, but not an absolute requirement, as the intention is to build and grow that skillset within the role.

Analytical Ability

  • Readily able to synthesize information and troubleshoot issues;
  • Understanding of relational data structures, principles, and practices;
  • Experience in data modeling a plus;
  • Process modeling skills are a plus.

Results Focus

  • Excellent troubleshooting skills;
  • Demonstrates consistent enthusiasm for successfully completing tasks;
  • Must be able to learn, understand, and apply new concepts and technologies.

Teamwork Ability

  • Works well with others.

Technical Competencies

  • Demonstrable experience in one (or more) of the following (technical competency in all is not required or expected):
    • Salesforce Administration (Account Management, Security Permissions, Service Cloud, NPSP Account Model, Dataloader, etc.)
    • Salesforce Development (Flow, Lightning, Lightning Web Components, Apex, etc.)
    • Microsoft PowerShell
    • Microsoft PowerApps and/or LogicApps
    • Microsoft Azure DevOps
    • HTML5/CSS
    • Java, C++, C#, PHP, Ruby
    • Javascript, Node.js
    • Restful API development and consumption
  • Additional technologies/concepts/specifications that experience/familiarity with is of interest:
    • Data Architecture
    • Active Directory / Identity Management
    • ETL Tools
    • Message Queuing
    • Database Administration
    • Open API Specification (OAS)
    • Postman
    • BPMN 2.0

Requirements Qualifications:

  • Bachelor of Arts, Bachelor of Science or greater required;
  • Knowledge of, and experience in, software development processes and best practices;
  • 2 or more years of relevant administration or development experience in one or more of the competency areas listed (does not have to be Salesforce specifically);
  • Demonstrated ability to learn new tools and find or create solutions that meet organizational needs;
  • Strong analytical thinking and problem solving skills;
  • Clearance of background investigation (Act 33 and 34).

Salary Expectation:

Position pays between $50,000 and $60,000 based on experience.  Company also offers a full benefits package.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.