Manager, Financial Empowerment Center

The Financial Empowerment Center (FEC) program aims to improve the financial stability of households in Pittsburgh and Allegheny County by providing high quality, one-on-one financial counseling to residents.  FEC counseling services are targeted to clients with a low to moderate income.  Additionally, the FEC provides financial education to community partners. While services are available to everyone at no cost, in-person locations have been selected based on local resident needs and accessibility, as well as potential for partner referrals. The FEC is jointly managed by the City of Pittsburgh Office of Equity, Neighborhood Allies, and Advantage Credit Counseling Service, Inc.

Since launching in March of 2019, the FEC has served over 1,000 clients and has assisted those clients in achieving more than 1,700 key financial outcomes. FEC counseling services are based on four guiding principles: establishing safe banking relationships, increasing savings, reducing debt and building credit.  In the past two years, FEC clients have experienced great success in achieving their financial goals.  To date, FEC clients have saved more than $1.3 million and reduced their debt by more than $1.6 million.  The FEC Program Manager is integral to the continued growth and success of this initiative, with primary responsibilities related to community partnerships, ongoing operations, and data tracking. The FEC hopes to continue this success with a candidate who has an entrepreneurial approach to growing the FEC.  They will also be innovative in motivating the FEC team and improving service delivery that maximizes client outcomes.

The FEC Program Manager position reports directly to the Manager of Community Relations and Education within Advantage Credit Counseling Service, Inc.

Duties shall include, but are not limited to:

  • Support the programmatic review and ongoing improvement of the FEC initiative.
  • Act as the liaison between Advantage Credit Counseling Service, Inc., FEC host sites and other partner agencies.
  • Work with partners to problem-solve operational issues, including programmatic integration with host sites and referral relationships with local government agencies.
  • Lead the marketing, outreach, and strategic referrals of clients to the FEC.
  • Create and present Intro to the FEC sessions to potential partners.
  • Schedule and arrange topic-specific presentations to community partners.
  • Manage the FEC partner network, including organizing and leading quarterly meetings to highlight programmatic updates and share community resources.
  • Oversee and guide work processes; monitor results to ensure the FEC is meeting counseling goals and objectives.
  • Oversees client management and database system.
  • Guide staff to ensure complete and accurate data input into client management and database system to document client progress and record program outcomes.
  • Collect, aggregate, and prepare any programmatic reports for the management team, funders, partners, etc.
  • Train all FEC employees and referral partners on the FEC model.
  • Supervise the financial counselors at the FEC.
  • Manage new hire onboarding in accordance with staff training plan and conduct annual performance reviews.
  • Identity and organize professional development and other training opportunities to maintain certifications.
  • Ensure that FECs are compliant with program protocols, outcomes and other requirements.
  • Report regularly to the Advantage Credit Counseling Service, Inc. internal project management team.
  • Participate in regular calls and semi-annual reviews with management team, local government and funders.
  • Successfully complete and pass training, including database management and FEC basics.
  • Develop and implement work schedules that meet client demand for service.[SP2] [HH3] [HM4]
  • Assist in the development and implementation of a sustainability plan.

Qualification Requirements

  • A baccalaureate degree from an accredited college and minimum of two years supervisory experience.
  • Two years relevant work experience with some background in finance, financial education, counseling/coaching, or social service delivery.
  • Particular expertise in one of the following: financial services, social work, financial planning, coaching/mentoring, teaching, or other related fields.

Essential Skills

  • Dynamic, committed individual with a passion for supporting people with low incomes to build greater financial stability.
  • Effective written and oral communication abilities and strong interpersonal skills to deal efficiently with staff and clients.
  • Experience in financial education, asset building, or community development preferred.
  • Strong skills in strategic planning, program development, negotiations, and written communications.
  • Strategic thinking, with thoughtful, thorough, and detailed follow through.
  • Comfortable with taking initiative; effective, collaborative worker; able to retain focus while multi-tasking.
  • Comfortable with public speaking, including leading presentations and meetings for large groups.
  • Ability to function effectively within protocols and challenges of operating within a high-profile local government program.
  • Attention to detail and production of quality work, along with ability to work quickly and under pressure.
  • Experience with large datasets and data management preferred.
  • Willingness to travel between multiple work sites within the City of Pittsburgh.

Deputy Director for Environmental Health

Deputy Director for Environmental Health
Salary commensurate with education, training and experience.

It is the policy of Allegheny County that in order to receive a final offer of employment, candidates must successfully pass background checks as required for the position. If hired, employee is required to move into Allegheny County within one year of employment.

Pre-Employment Drug Screen Requirement

In accordance with Allegheny County policy, all prospective external applicants and re-hires who have received a written conditional offer of employment will be required to undergo a pre-employment drug screen within 48 hours of the acceptance of the conditional offer.

No applicant may begin employment until the drug test results are received by Allegheny County, and the applicant has been made a final offer of employment pursuant to meeting all hiring considerations.

Allegheny County reserves the right to revoke a conditional offer of employment for any valid, nondiscriminatory reason.


The successful candidate will have a combination of training and experience including:

  • An undergraduate degree in engineering, science or environmental health science or other technical fields and an advanced degree in engineering, science management, public policy law or an equivalent field;
  • Eight (8) or more years of professional environmental health work experience, including at least six (6) years in management;
  • An equivalent combination of education, training and experience.


  • Must pass a computer literacy examination administered by the Allegheny County Health Department with a score of 75% or higher.


This is a rare opportunity for an experienced leader to join a world class public health department, manage a highly skilled team poised for excellence and, in partnership with an array of internal and external constituencies, make monumental improvements in the lives of people and their environment.

The Deputy Director for the Bureau of Environmental Health supports the mission of ACHD to protect, promote, and preserve the health and well-being of all Allegheny County residents, particularly the most vulnerable. The Bureau of Environmental Health protects the health of Allegheny County residents by improving air quality, ensuring safe installation and use of plumbing facilities and promoting wastewater and solid waste management.

The Bureau of Environmental Health currently has a staff of approximately 80 employees across three major program areas (air quality, plumbing and wastewater and solid waste management) and an annual operating budget of $10 million. In addition to managing these programs, the Deputy Director will report directly to the Chief Operating Officer and the Director and collaborate with fellow deputy directors who manage the Bureaus of Clinical Services; Community and Family Health; Food, Housing and Policy; Data, Reporting and Disease Control; Administration as well as the Public Health Laboratory. The strategic pillars for ACHD include innovation, policy leadership, health equity, community engagement and workforce development.

Overall, ACHD is the public health department for the 1.2 million people and 130 municipalities (including Pittsburgh) of Allegheny County. In September of 2017, ACHD became a nationally accredited public health department. With a budget of approximately $37 million annually, ACHD has a diverse staff of approximately 400 people.

All employees with the Allegheny County Health Department may be required to respond to public health emergencies including, but not limited to, natural disasters, disease outbreaks, or catastrophic events.

Hours of work generally fall between 8 AM and 5 PM Monday through Friday with potential for occasional evening & weekend hours in the event of a public health emergency.


The Deputy Director for the Bureau of Environmental Health must possess the following:

  • Significant experience leading and managing large teams devoted to complex tasks.
  • Considerable experience developing strategies, implementing plans, evaluating performance, correcting course and reporting progress.
  • Outstanding communication skills, written and verbal, and the ability to communicate both internally and externally, including to the public.
  • Extensive experience assembling, analyzing and translating raw technical data conveying its meaning and impact in a clear and concise manner, including to the public.
  • Knowledge of and experience with regulation and enforcement of the Clean Air Act and the Clean Water Act.
  • A deep and abiding commitment to public service and health.


Paid holidays, personal days, vacation and sick leave benefits, medical coverage and dental benefits, a retirement plan, life insurance and a deferred compensation plan after eligibility requirements have been met.


Professional growth through training opportunities (CPR, First AID, Public Health Preparedness, Dignity and Respect, Points of Dispensing, and more); ability to advance in county system; job security; meaningfulness in daily work derived from public service; eligible for federal loan forgiveness; organizational commitment to ACHD’s mission to protect, promote, and preserve the health and well-being of all Allegheny County residents, particularly the most vulnerable.


Applications will be accepted from certified Merit System employees of the Allegheny County Health Department and outside candidates who possess the experience and training listed in this announcement and who are capable of performing the duties of this position.


Please visit our WEB SITE,, CAREERS for an online application form and job announcement.  Any additional information should be sent to the Office of Human Resource Management, 542 4th Avenue, Room 104, Pittsburgh, PA  15219.  UNTIL FURTHER NOTICE:  YOUR OFFICIAL COLLEGE TRANSCRIPT MUST BE SUBMITTED DIRECTLY FROM THE COLLEGE OR UNIVERSITY FOR VERIFICATION OF COURSEWORK OR DEGREE.


Minimum requirements and computer literacy examination – 60%
Relevant Experience – 15%
Supplemental questions – 25%


  • Computer Literacy Exam – Measures basic computer skills, basic knowledge of Microsoft Excel and Outlook, and typing.
  • Relevant Skills/Certifications – You will receive a score based on the experience you report on your application for employment.  It is therefore important that you provide complete and accurate information.  Failure to do so may delay the processing of your application or result in a lower than deserved score or disqualification.  Call our Office of Human Resource Management if you have any questions.


In order to be considered for this position, you must take and pass the Computer Literacy Examination.  Please visit to take the examination.


Please be prepared to answer the following questions. You may upload as a Word document answers to the supplemental questions in the “Upload Page” of the application.  Make sure to note “See attached” after the statement on the application form if you are attaching a separate document.  If you are unable to upload the document, you can fax to 412-578-8153 or email to

  1. Why are you applying for this position at this time and what in your professional training and experience would make you the best qualified candidate for this position?
  2. Describe your experience successfully leading complex organizations.
  3. In your career, what is the change you have led of which you are the proudest?
  4. In your career, what is an example of a failure from which you learned the most?
  5. Describe your experience interacting with the public and building relationships with different constituencies.


To establish open competitive and promotional eligible lists for use in making merit system appointments in the Allegheny County Health Department.  The list will contain the names of successful candidates ranked in the order of final earned ratings.  The list will be in effect for one (1) year unless previously exhausted or superseded.

In the ranking, open competitive applicants qualifying for Veteran’s Preference receive an additional ten points on the final earned rating.  Form DD-214 must be attached to the application form for consideration for Veteran’s Preference.  Determination of Veteran’s Preference is made in accordance with State Civil Service Policy.




Regular or probationary employees of County Departments currently in this classification, hired under a State Civil Service System, who apply for this position will not be considered as Open Competitive applicants.  Those employees selected for transfer to the Allegheny County Health Department will be considered to have resigned their Civil Service status from the Department in which they are currently working and will be required to complete a probationary period with the Health Department.


This Announcement may be modified, amended or canceled by the Allegheny County Health Department at any time.

Legal Advocacy Manager

As the WC&S Legal Advocacy Manager, your primary role is to oversee the daily operation of the Legal Advocacy Department. You will provide supervision, training, and support to staff working in the Legal Advocacy Department as they provide direct service through legal options counseling, advocacy and court accompaniment, safety planning, emotional support, case management, and information & referrals. You will learn and understand the essential duties of these positions in order to provide support and direct back-up. The successful candidate has a successful track record of effectively managing teams, handling crisis and conflict, making and sustaining systemic improvements, and working collaboratively with internal and external stakeholders. Currently, this role is primarily remote with up to three partial days spent in court in Downtown Pittsburgh. The goal is to be co-located between the Legal Advocacy Department in Downtown Pittsburgh and home office.

WC&S is a comprehensive domestic violence program annually serving over 8,000 adult and child survivors of domestic violence & facilitating an intervention program to over 500 people who are abusive. We are advocates, grounded in fostering a community of safety, healing, and empowerment for anyone affected by domestic violence. Our Mission is to strengthen our ability to meet the individual and evolving needs of those affected by domestic violence by investing in the growth of our people, deepening community engagement, and amplifying the voices of all survivors. All staff learn about and support the organization’s mission, vision, and values of Safety, Uplifting Others, Compassion, Courage, Equity, Survivor-Centered Advocacy, and Stewardship.

This role provides you with the opportunity to showcase your leadership, supervision, communication, and administration skills. You will work with a diverse group of clients and co-workers, collaborate with the legal community in Pittsburgh, develop your team, and contribute to the organization’s mission in a variety of ways. If you have an understanding of the legal system, care deeply about the issue of intimate partner violence, have strong technology and administrative skills, and are passionate about using your supervision experience to successfully manage a fast-paced and professional department then we are eager to hear from you. WC&S will offer you an environment that provides endless opportunities to advance your knowledge and skills.

Here’s what you will do:

  • Oversee the daily operation of the Legal Advocacy Department.
  • Provide supervision, training, support, performance management, and evaluation to personnel within the Legal Advocacy Department; participate in the employee life cycle.
  • Learn and understand the essential duties of positions supervised and provide direct back-up and support to all Legal Advocacy direct and procedural services to victims, including but not limited to: criminal and civil advocacy accompaniment, notification, and assistance; emotional support, crisis intervention, and safety services; individual advocacy; and information and referral.
  • Monitor data collection for grant reporting and assist in the administration of grants (applications, reports, monitoring) for the Legal Advocacy Department; ensure timely and
    accurate submission of client and other service data.
  • Work with the Chief Legal Officer and all Legal Advocacy Department staff to design, implement, improve, and maintain Legal Advocacy Department programs.
  • Represent WC&S to the public including speaking engagements and internal and external trainings.
  • Work with community systems and Allegheny County legal systems to promote change; work as part of the WC&S Refugee, Immigrant, and Limited English Proficiency (RIL) Team to develop and maintain responsible, relevant, and culturally appropriate services to WC&S clients.
  • Participate in and collaborate with the WC&S Leadership Team; serve as a leader to connect the Legal Advocacy Department with the rest of the agency; actively contribute to agency policy development and implementation.
  • This exempt position requires being available for regular business hours, and as needed. Currently, the position is primarily remote.
  • Perform other duties as assigned.

Here’s what we are looking for:

  • Bachelor’s degree in social services, criminal justice, or related field required; Master’s degree preferred.
  • At least five years of experience with crisis intervention required.
  • Understanding of the justice system required.
  • At least two years of supervisory experience required.
  • Excellent presentation, written, and interpersonal communication skills in a team environment.
  • Excellent communication and conflict management skills with a demonstrated ability to facilitate healthy, trauma-informed communication in a fast-paced professional environment.
  • Strong command of general technology including but not limited to Microsoft Office Suite is required; familiarity and understanding of information technology, including Salesforce, Tableau, and Zoom strongly preferred.
  • A demonstration of the understanding of abusive family dynamics, including intimate partner violence, cycle of abuse, power and control dynamics, cultural diversity issues and child abuse and neglect.
  • Ability to understand and perform confidentiality and safety procedures.
  • Flexibility to adapt to changing demands and priorities.
  • Experience working in organizations with a successful track record in diversity and inclusion cultures preferred.
  • Act 33/34 and FBI Fingerprinting Clearances will be required.

WC&S offers a comprehensive and competitive benefits package, including: generous paid time off; health, vision, and dental insurance; short-term and long-term disability coverage; group life insurance; retirement plan; Flexible Spending Account; Employee Assistance Program; paid training and professional development opportunities; and is a Public Service (Student) Loan Forgiveness eligible employer.

WC&S is an equal opportunity employer and is committed to ensuring that both applicants and employees are treated without discrimination on the basis of race, color, gender identity expression, national origin, age, religion, disability status, sexual orientation/identity, citizenship status, veteran status, marital status or any other protected characteristic. We are committed to providing an inclusive and welcoming environment to all.


This position will remain open until we find the best candidate for the position. To ensure consideration for an interview, please send a resume and cover letter to the Director of Administration at by end of business on Friday August 6, 2021.

Community Living Manager

ORGANIZATION: Citizen Care Inc.
DEPARTMENT: Community Living (Residential Group Homes)
POSITION: Community Living Manager
STATUS: Full Time; 40 hours / week
SCHEDULE / HOURS: 8:00 AM to 4:30 PM w/ (2) 10:00 AM to 6:30 PM and (2) 11:30 to 8:00 PM shifts per pay (days are flexible); every other weekend off
LOCATION: West Hills area (multiple positions open; specifics will be discussed during phone screen)
SALARY: Please submit wage requirements with resume and / or online application

Citizen Care Inc., a subsidiary of Partners For Quality Inc., provides residential, day program, habilitation, supported employment opportunities and behavioral support services to adults with intellectual and developmental disabilities. We are a non-profit organization, accredited by the Council on Quality & Leadership. Citizen Care has locations throughout the West Hills and South Hills of Allegheny County.


The Community Living Manager will be responsible for the management of a designated amount of Community Living homes. Duties include, but are not limited to:

  • Daily operation of homes
  • Staff supervision and training
  • Performance of on-call responsibilities as assigned
  • Maintain appearance and cleanliness of home(s)
  • Vehicle and equipment maintenance
  • Focus on The Council on Quality and Leadership’s Quality Measures
  • Compliance with CCI Policies and Procedures
  • Compliance with 6400 Regulations and the ODP Medication Administration guidelines
  • Quality Management Planning
  • Incorporating the Agency’s Vision, Mission and Values
  • Coordination and monitoring of individual’s finances
  • Communicate effectively at all levels
  • Completion of Professional Development Plans


  • Bachelor’s degree from an accredited college or university OR Associates degree or 60 credit hours from an accredited college or university AND six (6) months experience providing service and supports to people with intellectual disabilities OR High School Diploma/GED AND one (1) year experience providing service and supports to people with intellectual disabilities
  • One (1) year experience in residential programs
  • One (1) year management experience preferred
  • Excellent communication and writing skills
  • Excellent references, both work and personal
  • A valid, PA, Ohio or West Virginia driver’s license
  • Act 34 and (if applicable) FBI Clearance


Please submit wage requirements with resume and / or online application


Employees have the opportunity to earn additional money through various incentive programs:

$1,000 Employee Referral (for successfully referring someone to employment)
$2500 sign on bonus


Full Time employees enjoy a comprehensive benefits package:

  • Health, Dental and Vision Insurances (United Healthcare)
  • $1,200 cash payout option in lieu of Health Insurance coverage
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • 16 to 26 Paid Days Off / year
  • 48 Paid Sick hours / Year
  • 7 Paid Holidays
  • Short Term Disability
  • Life Insurance
  • Optional 401(k) with Employer match


  • Paid orientation and training (Medication Administration, CPR, First Aid, etc.)
  • Free parking
  • Mileage reimbursement
  • Employee Activities, Rewards and Recognition Programs
  • Comprehensive Employee Assistance Program
  • Cell Phone discount (Verizon)


Interested applicants can choose to apply in any of the following ways:

  • Complete an employment application online
  • Email resumes:
  • Fax resumes: 412-446-0749
  • Drop off resumes or apply in person: Partners For Quality, 250 Clever Road, McKees Rocks, PA 15136

If you need any assistance or require an accommodation to apply please contact us at 412-446-0700.


Partners For Quality and its family of agencies are an equal opportunity employer


Internal Events Manager

Phipps is seeking a full-time Internal Events Manager to coordinate special events, assuring all details are provided for before, during and after an event. The Internal Events Manager will deliver a magical guest experience by coordinating with other departments and external vendors to ensure events are run successfully. Other responsibilities include directing Event Assistants and Facilities crews during events, as well as establishing goals and developing proposals to maximize revenues and minimize expenses for special events, adhering to monthly and yearly event budgets.

The qualified candidate must have exceptional guest service and organizational skills and the ability to work in a fast-paced environment. Weekend and evening availability is required. Associate’s or Bachelor’s degree is preferred, with prior event planning and supervisory experience. Phipps offers a competitive compensation package, strong benefits and unique atmosphere.

Qualified candidates should email a cover letter, resume and salary history to or mail to Phipps Conservatory and Botanical Gardens, Human Resources Department, One Schenley Park, Pittsburgh, PA 15213.  No telephone calls, please.


For more information about Phipps, please visit our website:


Phipps Conservatory is an equal opportunity employer.

Event Sales Manager

As one of the nation’s oldest and largest Victorian greenhouses, Phipps provides the perfect location for any special event. Phipps is seeking a full-time Event Sales Manager to oversee the rentals program for high end client events, as well as to develop sales strategy, meeting and exceeding sales goals. Responsibilities include, but are not limited to:

  • Promote, schedule, and oversee all aspects of rentals, including weddings, corporate events, and other social events.
  • Manage client relationships and coordinate all event details.
  • Focus on sales and marketing strategies for increasing revenues.
  • Manage and train a team of full-time and part-time events staff.
  • Develop and implement department policies and research best practices to uphold the highest quality and industry trends.

The qualified candidate must have exceptional guest service and organizational skills and the ability to work in a fast-paced environment. A Bachelor’s degree and minimum of three years’ experience in events, sales and management required, experience in a museum setting is preferred. Evening and weekend hours required. Phipps offers a competitive compensation package, strong benefits and unique atmosphere.

Qualified candidates should email a cover letter, resume and salary history to or mail to Phipps Conservatory and Botanical Gardens, Human Resources Department, One Schenley Park, Pittsburgh, PA 15213.  No telephone calls, please.


For more information about Phipps, please visit our website:


Phipps Conservatory is an equal opportunity employer.

Director of Facilities and Sustainability

Phipps is seeking an innovative and experienced full-time Director of Facilities and Sustainability to develop sustainability initiatives that result in the highest standards of energy-efficiency and healthy built environments by overseeing the implementation of LEED, the Living Building Challenge, SITES, WELL, and other certifications related to sustainability. The Phipps campus encompasses internationally recognized glass houses and extraordinary buildings that demonstrate the most energy-efficient and healthy built environments in the world.

The Director of Facilities and Sustainability will plan, organize and manage the overall maintenance, repair and physical operation of Phipps Conservatory and Botanical Gardens in a way that meets sustainability standards and emphasizes sustainability initiatives. This position will oversee day-to-day facilities operations and show installations, as well as manage construction and capital projects. In addition, the Director of Facilities and Sustainability will prepare and deliver presentations, representing Phipps at project meetings and within communities throughout the Pittsburgh region.

The qualified candidate must have exceptional project management experience in a construction environment, a passion for and experience with sustainable building management, and the ability to work in a fast-paced atmosphere. Experience with sustainability principles, including LEED, the Living Building Challenge, SITES and WELL is required, LEED Accreditation is preferred. Bachelor’s degree in Engineering, Sustainable Building Design or a related field and 5 years of experience in a senior management level position is required; Master’s degree preferred; a valid driver’s license is required.

Phipps offers a competitive compensation package, strong benefits and unique atmosphere.  Qualified candidates should email a cover letter, resume and salary history to or mail to Phipps Conservatory and Botanical Gardens, Human Resources Department, One Schenley Park, Pittsburgh, PA 15213.  No telephone calls, please.  Phipps is an equal opportunity employer.


For more information about Phipps, please visit our website:


Phipps Conservatory is an equal opportunity employer.

Programs Manager

Summary Description:

Under the supervision of the Executive Director, the Programs Manager is responsible for the state certified After School Program, Fall/Spring Programming and Summer Camp. This includes hiring and managing the staff members in these areas. Responsibilities also include forecasting and tracking budgetary information.

Essential Functions:

State Certified After School Program:

  • Lead the daily operations of the after-school program (i.e. Scheduling, Hiring, etc.)
  • Stay up to date on all requirements from the state of Pennsylvania
  • Serve as substitute instructor in A&E program (must keep all clearances and requirements up to date)
  • Be in hallways during A&E to help instructors and to interact with students and parents
  • Manage all state certified program documentation and tracking
  • All other tasks assigned by supervisor

Programs & Summer Camp:

  • Develop all session schedules and coordinate with the marketing team to ensure programs meet or exceed expectations
  • Negotiate and manage instructors and contracts in conjunction with the Executive Director
  • Provide program options for all ages to meet the community demand
  • Set the direction for arts/culture, youth sports, enrichment and long-range program planning consistent with the mission of the center with an emphasis on best-in-class programs and services

Additional Functions:

  • Interview and hire all new staff in Arts & Enrichment areas
  • Train new employees based on their specific departmental requirements
  • Conduct regular competitive analysis of competing organizations (profit and non-profit) to assess our program offerings, pricing, staff and facilities and develop strategies and take actions to effectively compete
  • Develop annual forecasts and track monthly programs, summer camps, and A&E
  • Develop and implement ideas for process improvement
  • Resolve any customer service-related programming issues with members
  • Conduct yearly review for all staff under your supervision
  • Help to resolve any staff related conflicts
  • Serve as Manager on Duty for the entire facility during a regular weekend rotation
  • All other tasks assigned by supervisor


  • One of the four following requirements must be met:
    1. Bachelor’s Degree in early childhood education, child development, special education, elementary education or the human services field required with 1 year of experience with children
    2. Bachelor’s Degree, including 30 credit hours in early childhood education, child development, special education, elementary education or the human services field and 2 years of experience with children
    3. Associates Degree in early childhood education, child development, special education, elementary education or the human services field and 3 years of experience with children
    4. Associates Degree, including 30 credit hours in early childhood education, child development, special education, elementary education or the human services field and 4 years of experience with children
  • Minimum of three years leading and exceeding high quality program deliverables for a membership-driven organization
  • Willingness to complete 12 hours of annual continued education
  • Must be able to pass all Act 33, Act 34, and Act 114 Clearances
  • Experience in managing people and ability to work well with various personalities
  • Ability to respond effectively to sensitive inquiries and challenges
  • Excellent and compelling presentation skills for regular interactions with Members, Community Partners and Board of Directors. Excellent customer interface skills, such as composure, listening, humor and relationship building, with dedication to meeting the requirements of both internal and external customers
  • Background in customer service and ability to maintain a good relationship with the community
  • Intermediate computer skills, especially MS Word, Excel, PowerPoint, Google, Daxko
  • Self-starter with ability to multitask
  • Strong communication, leadership, group facilitation, collaboration, and interpersonal skills

Physical Requirements and Work Environment:

  • This position requires frequent walking, sitting, bending, stooping, periodically standing for long periods, using hand or fingers to manipulate, touch, or handle, and climb stairs
  • The work environment noise level is typical of a moderately noisy standard business with equipment running and members entering and exiting
  • Vision abilities required by this job include near and far vision, depth perception, and to differentiate colors
  • Frequently will need to lift or push up to 15 pounds, periodically up to 30 pounds

Job Type:

Full Time – Salary position with flexible schedule required to meet operational needs

Compensation & Benefits:

  • Salary Range: $40,560-$48,000/year
  • Retirement plan plus 3% company match
  • Health Insurance
  • Long & Short Term Disability
  • Life Insurance
  • Paid Time Off
  • 6 Holiday’s + 2 Floating Holiday’s
  • Free Fitness Membership & Discounts on Programs

Director of Program Quality and Compliance

For thousands of people and families in our region, Familylinks is a strong connection to a life of health, hope and independence.  Familylinks services help those who are struggling with mental health issues, developmental disabilities, addictions, abuse, behavioral problems, illnesses and other life challenges.   For more information on Familylinks, please visit


The Director of Program Quality and Compliance is responsible for advancing the quality assurance strategy for the agency by providing strategic leadership in the areas of regulatory compliance, risk, and program performance.  The Director develops and maintains quality management systems, reviews program outcomes, and develops strategies to improve operational performance.

The Director of Program Quality and Compliance is responsible for the management and agency wide implementation of accreditation and re-accreditation standards. The Director of Program Quality and Compliance is the Compliance Officer and supervises the Compliance Department.

Position Qualifications and Requirements:

  • A Master’s degree in a human services field with a minimum of 5 – 7 years progressively responsible and documented experiences in a leadership capacity.
  • Demonstrated abilities and experiences with interpreting outcomes, significant analytic skills, strategic planning, and delivering consultation and training to human service organizations and/or diverse consumer/client groups is required for the position.
  • Supervisory experience required.
  • Quality assurance implementation experience required.
  • Ability to provide and model best practices to the organization and staff.
  • Skilled with Microsoft Office Suite, electronic health records and analytic tools (i.e., Power BI).
  • Strong computer and presentation skills including the ability to translate data and information.
  • Excellent communication, written and verbal skills.
  • Self-directed, flexible with strong problem-solving abilities.
  • Support the organization’s mission along with sensitivity of cultural and workplace harmony.

Essential Characteristics and Behavior:

  • Must model organizational values through his/her behavior, including strong interpersonal skills, emotional intelligence and professional posture.
  • Lead with drive and purpose to ensure that the agency will meet strategic goals, endure challenges with a positive spirit, and respectfully demonstrate self-assurance at all levels of the organization.
  • Motivate an atmosphere of achievement through supportive interpersonal relationships, collaboration, facilitation, delegation, inclusion, and involvement at all levels of the organization, and in the community.

Essential Duties and Responsibilities:

  • Oversees accreditation implementation and processes among all service programs and operational departments including staff communications.
  • Oversees the reaccreditation process to maintain full accreditation for Familylinks.
  • Oversees the annual licensing process for Familylinks’ state licensed programs and is responsible for submitting all state required applications, etc. that are required for re-licensure.
  • In collaboration with Program Directions, reviews Familylinks’ contracts with Department of Human
  • Services and is the lead contact for MPER (Master Provider Enterprise Repository).
  • Develops and implements processes for performance and outcome measures for Familylinks’ services, operations, and fiscal departments in compliance with external licensing entities, accreditation standards, and best practice research.
  • Assists with analysis of program outcomes, including interpreting results and forecasting opportunities for the organization’s future.
  • Establishes a comprehensive quality improvement program which includes program goals and objectives and supports high quality care.
  • Supports Familylinks’ HIPAA Privacy Officer by assisting with the development, implementation, and maintenance of agency HIPAA policy and procedures as well as HIPAA training for agency staff.
  • Serves as Familylinks’ Compliance Officer and is responsible for the development, implementation, and maintenance of Familylinks’ compliance plan, compliance policy and procedures, and conducting compliance training for agency staff.
  • Responsible for tracking and responding to consumer grievances, including the Department of Human Services Director Action Line.
  • Serves as the point person for all agency “whistle blower” Compliance Line complaints, and is the lead for all Compliance Line, HIPAA, and fraud, waste and abuse investigations.
  • Partners with Leadership Team to support the development of action plans to meet organizational goals.
  • Researches and educates all staff including Directors and Managers as to current best practices related to regulatory compliance or quality assurance.
  • Oversees project implementation of organization-wide initiatives such as Electronic Health Record and training of team members to support a “train the trainer” model for each service line.
  • Oversight, scheduling, supervision, and training for the Compliance Department.
  • Attendance at all meetings, supervisions and trainings as required.

Property Manager

Oakland Planning and Development Corporation is seeking an experienced Property Manager to maintain high quality and excellent service for OPDC’s rental units, and ensure the rental program serves community needs.

Oakland Planning and Development Corporation is a nonprofit community development organization with multifaceted community-serving programs. OPDC’s mission is to build a better Oakland and help neighbors thrive. We provide affordable rental housing, sell homes to homeowners, organize and advocate for residents, facilitate planning processes, provide workforce development and financial coaching, and help youth succeed in high school and beyond.

The Property Manager manages OPDC’s entire rental portfolio of 101 residential units, including a Project-based Section 8 building and a LIHTC development, as well as one commercial space in Oakland, supervising a small custodial and maintenance staff.  The position will provide excellent customer service to OPDC’s tenants, answering tenant phone calls, addressing complaints, collecting rent, etc., and managing routine and emergency maintenance work orders (including night/weekend call) and vendor relationships (coordination of contractors, snow removal, security, pest control, etc.). In addition, the Property Manager will ensure compliance with all applicable regulations and inspections by external agencies and track asset management to advise senior management on reserve allocations and capital improvement plans.

Working collaboratively with a close-knit team, the Property Manager will help to ensure OPDC tenants are well-informed, supported, connected and engaged with the broader Oakland community.


  • Bachelor’s degree in property management, real estate, or related field, plus 3 – 5 years’ experience managing contractors and construction/rehab to ensure quality, cost-effective results in a timely manner.
  • Familiarity with fair housing law and all applicable local and state regulations. Knowledge of public-sector subsidy programs for affordable housing is preferred.
  • Team builder who can lead and motivate staff.
  • Strong customer service and interpersonal skills, especially with regard to clients of all types and backgrounds. Demonstrated experience working congenially with difficult people.
  • Highly organized, able to maintain accurate paper and electronic files, able to pay attention to detail and manage many items at one time.
  • Willing to work a flexible schedule – evening/weekend call.
  • Be able to lift and carry 50 pounds if needed.
  • Must have a valid driver’s license and reliable transportation to access properties.
  • Must pass PA criminal history and credit background checks.