Food Distribution Volunteer

Pittsburgh Restaurant Workers Aid provides resources and community support to restaurant and hospitality workers who have lost financial, housing, food, and healthcare security. PRWA was built as a direct response to the COVID-19 pandemic of 2020 and immediately connected restaurant workers from across the county to address the needs of workers in our industry.

Our operation is completely volunteer driven through support of our AMAZING volunteer network. Hundreds of volunteers have signed up to deliver care packages full of baby items, pet care necessities, household items, and more!

We are in current need of volunteers to help us 1) deliver care items to restaurant workers by car 2) make calls to restaurant workers to provide resources and give updates 3) help assemble care packages at our distribution center 4) moderate our Facebook community based on agreed guidelines 5) research opportunities available for the community

Help us deliver care packages!  Help us deliver care packages to ~100 unemployed & underemployed restaurant families throughout the region.  As a delivery volunteer driver, you will arrive at our distro (4610 Liberty Ave 15224) between 12-6 PM Tuesday – Saturday.  Our Distribution volunteers and staff will help you load care packages and provide route details.  Then you will head to recipient homes and drop off these packages on their porches.  Deliveries must remain contactless and social distancing must be maintained.  All you need is a car, a mask, and 1 – 2 hours of volunteer time.

Help us make calls to restaurant families! We have plenty of opportunities to help restaurant families remotely through our monthly phone banks.  During these phone banks, we check in with restaurant families to make sure they have all the resources they need.  Our phone bank team meets virtually and a training will be provided.

Help us create care packages! From Tuesday through Saturday, our Distribution crew creates care packages specific to the needs of restaurant families requesting support.  Each day of operation we need at least one volunteer to help us make care packages, bring the care packages down to delivery drivers, and organize any donations provided.  Distribution volunteers can arrive at the Distribution Center (4610 Liberty Ave, Pittsburgh, PA 15224) anytime between 12-6pm.  All volunteers are required to wear a mask, sanitize hands throughout the shift, and maintain social distancing.

Become a Facebook moderator!  This is another remote opportunity to help us moderate our Facebook group based on our community guidelines.  As a Facebook moderator, you will be responsible for finding local resources to post on our Facebook group specific to helping restaurant families.  You will also be responsible for moderating the group to make sure the community is safe and compassionate.

Help us with resource navigation! We are looking for folks to help us research potential resources available in the Allegheny County region helpful for our industry.  PRWA has compiled a large resource guide and continues to update the resource guide with more items as needed.

Serve on a committee!  We are looking for folks to serve on committees to help compile resources, work on long term programming, help with advocacy efforts, and more.  Our current committees are fundraising, advocacy, and distribution.  This opportunity is remote and requires 5-10 hours of volunteer time per month.

Please review our new Pittsburgh Restaurant Workers Aid Volunteer Protocol:

Volunteer Dispatcher

The Duty Officer is the member of the Disaster Action Team that receives the initial call with a request for help from our Red Cross Dispatch Center. That individual collects information about the event, verifies it with the local 911 Center, FD, etc. and then determines if a Red Cross response is required. If it is, they call out a team that will go respond to the event and aid those displaced.

The role can be done remotely following training, and it does require reliable phone and internet connection. We use a wed-based system to update the status of our events, so volunteers must be comfortable with learning an online system.

Key Responsibilities:


  • May determine if Red Cross action is required; may decide if Red Cross will respond via Disaster Action Team.
  • Uses event triggers such as size, scope, and type of the event to direct the Disaster Action Team response.
  • Works with on-scene Disaster Action Team leadership to support the response and provide technical guidance.
  • Support and trains new Duty Officers.


  • Dispatch Disaster Action Team Members and monitor the response to ensure appropriate resources are made available. Activate Disaster Health Services, Disaster Mental Health, and Disaster Spiritual Care, Public Affairs when requested.
  • Documents incoming disaster notification and creates & verifies events in RC View, when applicable.
  • Where appropriate, maintains access to and ability to use the Client Assistance System (CAS) to enter case data and load CACs.
  • May be required to monitor activity across multiple Disaster Action Team responses.
  • Notify Chapter and Regional staff of significant events, and contribute to an Initial Incident Report, when appropriate.
  • Attends regularly scheduled team/DAT meetings as required by Chapter/Region.


Very Flexible hours. We are asking for those who can make schedules available to be on call for three six hour shift per month. The 3 six hour increments can be set during the volunteer’s open availability anytime day or night.


  • Demonstrated leadership and communication skills.
  • Demonstrated commitment to mission of the American Red Cross.
  • Ability to remotely monitor and track details of Disaster Action Team responses.
  • Ability to prioritize multiple tasks in complex and stressful situations.
  • Proficient with Red Cross systems and online interfaces.
  • Sit and/or stand for minimum two-hour periods.
  • Work for long periods on computer.
  • Speak clearly on the phone and in person.

Relationships: Works closely with all other DAT Members to ensure team goals are achieved.

Length of Appointment: Once trained, may remain active as long as able to perform the assigned tasks.

Caseworker – Assist Families After Disasters

Purpose: Support the disaster recovery of individuals, families, and communities through the activities of Casework and Recovery Planning, Recovery Systems, and Community Recovery.

Reports To: DCS: Southwestern PA – Recovery Team Leader

Responsibilities: Responsibilities include but are not limited to:

  • Conduct client interviews: both initial interview and follow-up conversations, according to standards
  • Assess qualifications for direct client assistance
  • Use the Client Assistance System 2.0 to document the assistance and services provided in the client record according to standards
  • Assist with recovery planning, problem-solving and advocacy on request according to standards
  • Provide clients with information and referrals to community partners
  • Learn about the Recovery activities and develop knowledge, skills, expertise in Casework and Recovery Planning, Systems and/or Community Recovery
  • Has the option to work remotely after completing required training.

Time Commitment: Choose your availability schedule: daytime or early evening hours. After training, may be able to work from home.



  • Demonstrated commitment to the mission of the American Red Cross.
  • Be kind, caring, resourceful, knowledgeable.
  • Demonstrate interest in learning about community resource organizations.
  • Demonstrate the ability to work well in stressful situations and in a team-oriented setting. Has the ability to use CAS 2.0.

Customer Focus

  • Is dedicated to meeting the expectations and requirements of clients, internal and external customers; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect.

Is able to: Sit for 2 hour periods.

Relationships: Works with Recovery Team Leaders and Members.

Development Opportunity:

Based on skill and interests, become a Casework and Recovery Planning SV, a Community Recovery
Supervisor or a Systems Supervisor.

Training: Is in the process of completing or has completed the required training:

  • Disaster Cycle Services: An Overview
  • Recovery Services: An Overview
  • Casework and Recovery Planning Fundamentals
  • Direct Client Assistance Fundamentals
  • Meet the Client: What is a Family?

Assemble Board of Directors

January 2022-December 2024 Term – Board of Directors Position Description

Assemble, a nonprofit dedicated to fostering learning and creativity, is searching for committed and enthusiastic individuals to join its Board of Directors.  As ambassadors of Assemble, our Directors provide leadership in the oversight and execution of Assemble’s strategic plan.  It is important that Directors share Assemble’s vision for arts, STEAM education, the Maker movement, and community outreach.  Director candidates should be ready to work collaboratively as part of a working Board while striving to become a governing Board.  Directors are required to participate in at least one committee, each of which meets on a monthly basis or as needed.

Vision:  Assemble envisions neighborhoods of empowered, diverse people who create, connect, learn, and transform together.

Mission:  We build confidence through making by uniting communities of artists, technologists, makers, and learners.

Assemble’s Directors serve 3-year terms and are eligible for reappointment for 1 additional 3-year term for a total of 6 years.  Board meetings are held 6 times a year in the odd-numbered months.  Directors are required to attend — either in-person or virtually — all 6 of the Board meetings and the Board Retreat in addition to the committee meetings.  Directors are expected to consider Assemble to be a philanthropic priority and to make and solicit annual gifts that reflect that priority.

Special consideration will be given to candidates who possess any of the following qualifications:

  • Dedication towards Diversity, Equity, Accessibility, Inclusion, and Justice practices
  • Identifying as BIPOC, LGBTIQIA+, or as an intersectional person of oppressed identities
  • Experience or skills in one or more of the following:
    • Legal expertise for nonprofit organizations
    • Human resources management and procedures
    • Non-profit accounting, finance, and experience setting up an endowment fund
    • Operations, policy development, and public health expertise
    • Leadership for strategic planning for growth and succession experience
  • Interest in leading fundraising and friend-raising events to build Assemble’s donor base
  • Interest and ability to build Assemble’s family of supporters, fans, and participants
  • Connections to the Garfield/Friendship/Bloomfield community as a resident or via allied organizations
  • Connections to the Technology, Art, and Creative Industries

If you have questions regarding a position or the commitment involved, please contact Brett Fulesday, Board President, at  If you are interested in joining Assemble’s Board of Directors or a committee, please send an email of interest and a resume to by November 12.  No phone calls, please. If you are interested in learning more about Assemble, please join us for one of our meet and mix events:

Housing Coordinator

POSITION:  Housing Coordinator
PAY RATE:  $20.00 to $25.00/hour

JOB SUMMARY:  The Housing Coordinator provides case management and support to individuals and families residing in YWCA’s Housing Programs, leading them to self-sufficiency and permanent housing.

MINIMUM QUALIFICATIONS:  Bachelor’s Degree with two (2) years relevant experience OR Associates, Business, or Technical Degree/Certification with three (3) years relevant experience and one (1) year supervisory experience.  This position requires a valid PA driver’s license and reliable transportation for frequent travel throughout the City of Pittsburgh.  Act 33/34 clearances are also required.

KNOWLEDGE AND SKILLS:  The incumbent must bring to this position a background in providing comprehensive case management to families and individuals, using a housing first, trauma-informed, and strengths-based approach. Experience providing housing support services and knowledge of subsidized housing is required. Must be organized, flexible, self-directed, detail-oriented, and have excellent problem-solving skills.


  • Ensures new client referrals are housed within 30 days of intake.
  • Uses a housing-first, strength-based, and trauma-informed approach to case management and housing goal planning.
  • Uses a progressive engagement case management model and holds participants accountable for guidelines and expectations of the program and goal plans.
  • Uses SMART goals to develop and monitor initial and monthly comprehensive housing goal plan in cooperation with the participant(s) and assists in overcoming barriers to achieve goals.
  • Manages referrals to the program- ensures program capacity is at 100% and that new referrals are requested within 24 hours of a client exit
  • Completes intake and exit assessments and data entry into HMIS for each household within 72 hours, when applicable
  • Maintains current and comprehensive knowledge of community resources in order to make appropriate referrals for participants as needed. Facilitates referrals to outside agencies as appropriate
  • Ensures that all documentation related to the client files, including progress notes is completed, timely, accurate and filed within 72 hours.
  • Maintains 100% data timeliness and completeness for all HMIS data
  • Attends training and educational programs to promote professional growth.
  • Prepares monthly billing and contract reports for funders and the YWCA.
  • Conducts monthly home inspections and immediately reports issues related to damages and/or     violations of resident agreements to Manager/Director.
  • Provides a supportive emotional environment for participant families by means of the following: establish and maintain non-judgmental, empowering relationships; encourage participants to develop greater ability to mobilize inner and outer resources; and deal effectively with a range of    clients with varying needs.
  • Assists participants with outcomes including but not limited to: maintaining or increasing income (75%), maintaining or obtaining employment, obtaining health insurance (75%) and SNAP (75%), successfully exiting to permanent housing within 3-9 months (80%)
  • Provides support on issues of concern to participants, including, but not limited to housing, financial coaching, employment, drug and alcohol recovery, mental health, partner violence, sexual assault, child abuse, pregnancy prevention, assertiveness, life skills, and other issues that may arise.


Founded in 1867, YWCA Greater Pittsburgh is a member of a nationally recognized movement with a mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all. As a social justice organization, we have a deep commitment to tackling gender inequities and systemic racism; particularly in the places where these systems intersect.  We provide direct services, empowerment programming and advocacy to support individuals and families, especially women and girls of color. We strive to become a model nonprofit workplace for a diverse workforce, ensuring that all staff members are paid a living wage and offered competitive benefits, and meaningful opportunities for professional development and career advancement.


YWCA Greater Pittsburgh employees work together to promote racial justice and reduce race and gender disparities. We deliberately address the challenges and celebrate the triumphs of living at the intersection of race and gender. As a member the YWCA Resource Center team, you will have the opportunity to support and advance our mission of eliminating racism and empowering women by providing housing coordination, financial assistance, and resources to support marginalized individuals and families, especially women and girls of color, while working to challenge structural barriers to equity.

Business Manager for Education Services


  • Process parent billings, including printing and distributing customer statements to education programs for families weekly.
  • Manage the ProCare system to ensure that all changes reflected in Pelican (i.e., copay changes, child care schedule, and child information) have been entered accurately.
  • Accesses and reviews the Pelican system daily for changes in co-pays, child enrollment, and attendance. If necessary, contact parents or education programs to confirm or resolve any discrepancies that occur.
  • Responsible for communication to families (i.e., delinquent accounts and billing concerns).
  • Collaborates with the Director of Education for handling family accounts that become delinquent while maintaining contract compliance for child care subsidies. When necessary, prepare and distribute Heritage Delinquent Notices to families weekly.
  • Ensure all employee and scholarship children are billed and zeroed out with designated descriptions in ProCare weekly.
  • Prepare and reconcile weekly reports on family account balances and compile AR reports for the Director of Finance.
  • Provide reports from ProCare or Pelican systems as needed.
  • Assist in processing monthly billing and reporting for tuition and fees, and contractual programs such as Early Head Start, Head Start, and PreK Counts.
  • Assist Nutrition Department on CACFP income qualification determinations, communicate qualification to Education sites, and maintain Student Income Qualification database.
  • Provide and analyze reports and statistics to management for education-related purposes when requested.
  • Assist Education Department with Program Purchasing.
  • Perform other duties as assigned by the Director of Finance.


  • Bachelor’s Degree in Business Administration.
  • Proficiency with Excel/MS Word and Windows environment.
  • 3+ years with billing and collection experience.
  • Ability to operate within the billing and accounts receivable systems, ProCare and Pelican preferred.
  • Current FBI, Child Abuse, National Sex Offender, and State Criminal Background clearances or be able to attain all clearances within 30 days of hire.
  • Current health assessment and TB test.
  • Ability to frequently lift or move weight as in lifting, carrying, or holding children 20+ lbs.

Heritage also provides a robust benefits package, which includes:

  • Medical, dental and vision insurance
  • Flexible Spending Account
  • 401(k)
  • Short-term and long-term disability insurance
  • Paid time off
  • Paid Holidays plus a floating holiday
  • Child Education Benefit
  • Supplemental plans available
  • Casual dress Fridays

For thirty-eight years, Heritage Community Initiatives has been dedicated to making a positive impact on the social mobility of thousands of individuals, families, and children through programs in Transportation, Education, and Nutrition. From our hometown in Braddock, Pennsylvania, Heritage is privileged to be a cornerstone for those who are under-resourced in forty communities throughout Eastern Allegheny County.

Applicants are asked to send a cover letter and a copy of your resume to and please visit our website for additional information about Heritage Community Initiatives –

Administrator – General Office

Osher Lifelong Learning Institute at Carnegie Mellon University (Osher at CMU) is seeking candidates for the position of Administrator – General Office.

Osher at CMU is an independent non-profit organization on the CMU campus that offers its large membership intellectual and cultural experiences in a stimulating environment for older adults (average age of the membership is 73). The Institute provides non-credit, non-degree-granting classes and programs as well as special cultural and social events geared towards retirees, and encourages active participation by members in a voluntary capacity.

The Administrator – General Office is expected to perform routine clerical duties such as answering telephones, taking and delivering messages, setting up and maintaining files, reviewing/sorting/directing electronic mail for action, entering data into computer systems, and preparing routine correspondence. Duties include recruitment and training of organization’s volunteers for a variety of tasks, AV support for classroom instructors, and completion of diverse processes in membership enrollment and course registration. This is a front-facing position and is expected to be able to communicate with students, instructors, office volunteers, and Board members.

The position reports to the Executive Director while operating in an effective, efficient team environment presenting a professional, inviting, and highly-regarded image for the Osher at CMU.

Position requirements include:

Education: Bachelor of Arts or Bachelor of Science (Business Administration/Information Technology) or equivalent experience.  Work experience would be considered in lieu of a BA or BS.

Hardware/Software: Understanding of both Apple and PC products and software. Software frequently used includes – but is not limited to – Microsoft Windows, macOS, Apple iOS, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), basic knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign) for editing purposes, Google Suite (Drive, Forms, Sheets, Calendar), Zoom, Box, JotForm, MailChimp, SurveyMonkey, Facebook, and HTML/CSS. Familiarity with Audio-Visual equipment, printers, and copiers. Knowledge of all hardware and software is not a condition of employment.

Office and Behavioral Skills: Customer service skills. Attention to detail and effective organizational skills/time-management. Excellent verbal and written skills, including technical writing and proof-reading. Multi-tasking ability and critical thinking skills. Ability to work as a team member in a small, open layout, fast-paced office. Sensitivity to challenges of an aging population of end-users.

Covid Vaccination Status: Due to the vulnerability of our primary demographic, all staff members must be vaccinated as a condition of employment.

The Administrator – General Office position at the Osher Lifelong Learning Institute at Carnegie Mellon University has a starting salary of $16.00 per hour / $33,280.00 based on a 40-hour workweek that includes a paid lunch period.  After a 90-day probationary period, the successful candidate will be eligible to receive PTO – paid time off, a benefits allowance, sick days, and a SEP/IRA funded at the rate of 5% of base salary.  The Osher staff follows the university holiday schedule that currently includes the last week of the year off due to university shutdown (usually December 24th-January 1st).

Because Osher at CMU is run by a small staff, all employees are cross-trained and expected to pitch in however and whenever needed to keep the organization running smoothly.

If you are interested in applying for this position, please email your resume, cover letter, and list of at least three work related references to by October 29. Please no calls. Interviews will be scheduled during the week of November 8th.

Neighborhood Business District Program Analyst

The Business Solutions Neighborhood Business District Team is a newly formed unit that will provide data driven strategic advisory and service delivery to the URA. Included in these services is implementing a citywide business district program for neighborhood commercial corridors and adjacent residential areas including but not limited to organizational development, promotions, market analysis, design, business/neighborhood improvement districts, district management, research, data analysis etc. The Neighborhood Business District Program Analyst will provide staff support and coordination for several URA grant programs and will work with neighborhood business district organizations to assist them in connecting their businesses with resources.

The ideal candidate for this position will be passionate and committed to supporting the revitalization and growth of Pittsburgh’s neighborhood commercial corridors and connecting business district organizations and entrepreneurs with support and resources. Working with public, private, and nonprofit agencies to advance business start-up, retention, and expansion initiatives will be integral to success. The position requires outstanding ability to adapt and pivot, provide strategic and innovative spirit and vision to the URA’s work.

Job title: Neighborhood Business District Program Analyst
Department: Business Solutions
Divisional Unit: Strategic Initiatives
Paygrade: 6
Reports to: Business Program Officer
Full-time / Exempt

Essential Functions and Responsibilities:

  • Work with the Business Program Officer to coordinate the Neighborhood Initiatives Fund and other URA business district grant programs, including:
  • Manage the contracting, approval, and invoicing processes for all awardees
  • Work with project managers when applicable to ensure that grantees and projects are on track.
  • Attend meetings with grantees and potential grantees
  • Work with the Business Program Officer to Develop working relationships with partners and stakeholders, such as (but not limited to) Neighborhood Allies, Pittsburgh Community Reinvestment Group, the City of Pittsburgh Mayor’s Office, and Department of City Planning
  • Troubleshoot potential issues with projects and contracts
  • Manage budgets for related programs and contracts with the NetSuite program.
  • Provide tracking and project closeout reports, including tracking outside investment and job production when possible.
  • Coordinate with other URA staff who are working on related projects within neighborhood business districts.
  • Attend PA Downtown Center, National Main Street Center, and other training/conferences as needed.
  • Attend neighborhood meetings facilitated by the individual neighborhood business district and other community groups as needed.
  • Draft Board agenda items and receive proper approvals for all contracts that the URA enters into for neighborhood business district programs.
  • Perform other tasks as assigned.

Position Requirements and Qualifications:

  • Bachelor’s Degree in urban planning, public administration, business administration, or a related field.
  • 3+ years of experience in business development and/or neighborhood revitalization.
  • Other combinations of education, experience, knowledge, and abilities demonstrating the qualifications necessary to perform the duties of the position may be considered.
  • Familiarity with commercial corridor and community revitalization techniques
  • Excellent communication skills, including verbal, written and public speaking.
  • Strong interpersonal skills, including coalition building, ability to build relationships with diverse populations
  • The demonstrated ability to establish and maintain excellent working relationships with internal and external stakeholders.
  • Knowledge of business development finance programs.
  • Familiarity with the City’s Community Development Corporations and development climate.
  • Proficiency in Microsoft Office Suite
  • Familiarity with GIS and NetSuite preferred.


  • Promoting Equity, Diversity and Inclusion
  • Develops Talent
  • Establishing Focus
  • Managing Performance
  • Influencing Others
  • Building Collaborative Relationships
  • Entrepreneurial Orientation
  • Results Orientation
  • Decisiveness
  • Persuasive Communication
  • Oral Communication
  • Written Communication

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA
  • Must be able to lift and carry up to 20 lbs., standing, sitting, reaching and stretching.
  • Must be able to talk, listen and speak clearly on telephone.


The URA is an equal opportunity affirmative action employer. All qualified applicants will receive consideration without regard to race, religion, color, gender, age, national origin, ancestry, disability, sexual origination, political, and/or union affiliation.


Program Evaluator/Compliance

JOB STATUS: Full-Time, daylight, 40/hours week, 7:30 a.m. – 3:30 p.m.

LOCATION: 131 Pleasant Drive, Aliquippa, PA 15001

JOB DESCRIPTION: BCRC is seeking a Quality Assurance Specialist to design and implement quality-control processes to ensure that BCRC’s programs and services meet regulations and standards. This position reports to the Program Director and collaborates with program managers to develop quality assurance policies and procedures, collect data for analysis by program, department and organization, and produce reports showing compliance and outcome achievement and customer/client satisfaction. This position will also train staff on related quality assurance policies and procedures and will also provide administrative support for the development and implementation of new programs within BCRC.


Quality Assurance and Compliance

  • Oversee accurate collection and entry of client data into multiple databases. Maintain effective data entry procedures.
  • Train staff on client data collection policies and procedures and new processes and services when needed.
  • Conduct assessments, site visits and desk monitoring reviews of internal programs to verify accuracy of records documenting outcomes, compliance with standards, laws, and regulations, and implementation of policies and procedures; This may include conducting internal case note audits and regular administrative file reviews as well as generating monthly staff level performance metrics.
  • Manage regulatory compliance activities.
  • Review and maintain incident reporting and, in conjunction with program staff, conduct investigation of incidents.
  • Coordinate and participate in all Local, State, and Federal audits.
  • Maintain expert knowledge of new and existing contracts and provide guidance to program staff to ensure contract compliance.
  • Compile monitoring findings, finalize and communicate results and recommendations for improvements to systems, procedures and quality care

Reporting and Performance Evaluation

  • Monitor and analyze data on programmatic goals and outcomes
  • Compile and prepare various status reports for management to analyze trends and make recommendations.
  • Generate and submit reports to internal staff and external stakeholders
  • Report on program evaluation elements by collecting information and reporting to program leadership
  • Conduct program evaluations by utilizing qualitative and quantitative data analysis including the development of data collection instruments such as surveys or focus groups
  • Support program staff in interpreting and using analysis for program improvement

Document Management

  • Manage a system of collecting, revising, and implementing regulations, policies and standard operating procedures for programs
  • Provide training when necessary on universal program policies or procedures and documentation
  • Offer support to program leaders when drafting program manuals/handbooks and guidelines
  • Assist with the creation of universal program forms, templates and miscellaneous documents


  • Provide a range of diverse administrative support to directors and managers in effectively delivering services.
  • Provide project management on initiatives and special projects; Support the ramp-up and implementation of new programs


  • Master’s or Bachelor’s degree from an accredited college/university in human service administration, public policy or a related field, with a minimum of two years of related job function or industry experience in quality assurance, compliance, program evaluation, or program development
  • In-depth strategic thinking and the ability to work in a fast-paced environment
  • Experience with monitoring local, state and federally funded contracts and grants preferred
  • Must be able to analyze problems and perform needs assessments
  • Proficient in data collection, analysis, evaluation and reporting
  • Proficiency with Microsoft Office Suite and Mastery of Microsoft Word and Excel and database systems
  • Must be able to give attention to detail and quality
  • Ability to thrive in an environment that requires flexibility and multi-tasking
  • Excellent time management skills, highly organized and detail- oriented
  • Ability to take initiative and work at a high level of independence

Who is BCRC?

BCRC, Inc. (Beaver County Rehabilitation Center) offers a wide range of services to help people with intellectual, developmental, psychiatric and co-occurring disabilities to secure employment, work toward recovery, achieve increased independence, and participate in their communities. These programs are guided by values of promoting growth and community membership through person-centered, strength-based, innovative approaches.

Although BCRC, Inc. has expanded significantly since its inception in 1962, the agency remains driven by its mission to provide opportunity for growth and independence while respecting the dignity and uniqueness of each individual it serves. Today, BCRC serves hundreds of people and operates out of multiple locations within Beaver County.

Benefits Offered:

  • Health, HRA, Vision, Dental Insurance
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Defined Pension Plan
  • Optional 403(b)
  • Supplemental Insurance (AFLAC)
  • Generous PTO Accrual
  • 11 Paid Holidays

COVID-19 considerations:

BCRC follows CDC guidelines to ensure we are providing the highest level of protection for our community, clients and employees.

Consumer Lending Program Assistant

This position is for a Consumer Lending Program Assistant in the Residential & Consumer Lending department at the Urban Redevelopment Authority of Pittsburgh (URA). The Residential & Consumer Lending Division provides a portfolio of housing programs to both developers and consumers in the City of Pittsburgh. The division helps make Pittsburgh a more affordable place for its residents.

The Consumer Lending Program Assistant is responsible for providing programmatic support through administrative skills for the consumer housing programs including but not limited to: Homeowner Assistance Program, Down Payment & Closing Cost Assistance Program, OwnPGH, and the Energy Equity Fund. This includes fielding general inquiries, assisting with reviewing applications for home repair programs, helping homeowners apply for programs, and providing outreach and education around homeownership in the City of Pittsburgh.

Job title: Consumer Lending Program Assistant
Department: Residential & Consumer Lending
Divisional Unit: Lending & Investments
Pay Grade: 5
Reports to: Manager of Consumer Lending
Full-time / Nonexempt

Essential Functions and Responsibilities:

  • Support the Departmental Director, managers, and staff in the activation of the consumer housing programs’ day-to-day activities related to operational oversight and organizational effectiveness.
  • Schedule application follow-up calls, consumer orientation meetings, and other necessary meetings with internal and external parties to coordinate consumer applications getting approved.
  • Maintain physical and electronic files for the consumer housing programs.
  • Coordinate the centralized application process with department leadership for consumer programs and maintain a master spreadsheet and/or database of all client inquiries and applications.
  • Review consumer applications for eligibility and issue pre-approval or denial letters.
  • Research City, County, and local School District property taxes for the real estate associated with homeowner and conduct qualified borrower checks.
  • Prepare reports on the status of projects, programs, and initiatives including monthly production and inquiry reports.
  • Attend community meetings, present housing programs, and/or help the departmental organize and lead charettes.
  • Assist with general administrative tasks such as scanning, copying, creating PowerPoints, data entry into various systems, running reports from various systems, maintain invoicing systems, maintain system databases such as SharePoint, NetSuite, The Mortgage Office, etc.
  • Complete Part 58 paperwork including requests to the State Historic Preservation Office and requests to the City Planning Department as required.
  • Coordinate public outreach events to increase visibility to the URA’s homeownership programs.
  • Assist with preparation and execution of closing documents.
  • Other duties as assigned.

Position Requirements and Qualifications:

  • Associates Degree in Business, Communications, Public Policy, Public Relations or a related field.
  • At least three (3) years of experience in an operations, coordinator, or administrative support role.
  • Basic mathematical skills and proper grammar, punctuation, and spelling are required.
  • Experience in MS Office Suite products, including SharePoint.

Preferred Qualifications:

  • Bachelor’s Degree in Business, Communications, Public Policy, Public Relations or a related field.
  • Pennsylvania Notary License preferred
  • Knowledge of the affordable housing field is a plus
  • Experience in NetSuite, The Mortgage Office, and/or any other tracking software preferred


  • Promoting Equity, Diversity, and Inclusion
  • Develops Talent
  • Information Gathering
  • Takes Initiative
  • Results Orientation
  • Thoroughness
  • Fostering Teamwork
  • Personal Credibility
  • Oral Communication
  • Written Communication
  • Customer Orientation
  • Interpersonal Awareness
  • Flexibility

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA
  • Must be able to lift and carry up to 20 lbs., standing, sitting, reaching and stretching.
  • Must be able to talk, listen and speak clearly on telephone.


The URA is an equal opportunity affirmative action employer. All qualified applicants will receive consideration without regard to race, religion, color, gender, age, national origin, ancestry, disability, sexual origination, political, and/or union affiliation.