Housing Counseling Coordinator

Advantage Credit Counseling Service, Inc.

Pittsburgh, PA, USA

Employment

Operations

Jul 22

The housing counseling coordinator’s responsibility is to take the lead role in handling intake, clerical, and follow up activities regarding housing counseling. This includes answering calls; responding to internet inquiries; when appropriate, scheduling appointments or referring to other community resources; tracking, compiling, scanning, filing, emailing and filing Docusign documents and mailing HEMAP or other housing related paperwork to the appropriate parties. 

POSITION RESPONSIBILITIES:

  • Coordinates foreclosure assistance paperwork
  • Coordinates PHFA Pre-close paperwork
  • Receives incoming calls. 
  • Assesses the potential client’s needs and describes the agency’s services. If applicable, creates a lead and schedules appointment.
  • Coordinate appointments for Allegheny Save Your Home Program
  • Sends appropriate follow documents, such as surveys, to housing counseling clients and clients participating in other agency initiatives
  • On an as needed basis, receives e-mails from potential clients and initiates phone contact with these consumers attempting to schedule counseling sessions (when appropriate). 
  • Retrieves incoming e-mails and creates leads within the agency’s client management system
  • Responds to all incoming e-mails by initiating a series of phone contacts and/or when appropriate, written communication. 
  •  Assesses the potential client’s needs and describes the agency’s services. If applicable, imports client record into CreditSoft, completes any missing data and schedules appointment.
  • On an as-needed basis, performs duties to assist the counseling staff including receiving, scanning, and saving credit report authorizations.
  • Participates in quality assurance initiatives of the organization.
  • Completes special projects as assigned.
  • Performs other duties as assigned.

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