Housing Counseling Coordinator

The housing counseling coordinator’s responsibility is to take the lead role in handling intake, clerical, and follow up activities regarding housing counseling. This includes answering calls; responding to internet inquiries; when appropriate, scheduling appointments or referring to other community resources; tracking, compiling, scanning, filing, emailing and filing Docusign documents and mailing HEMAP or other housing related paperwork to the appropriate parties. 

POSITION RESPONSIBILITIES:

• Coordinates foreclosure assistance paperwork
• Coordinates PHFA Pre-close paperwork
• Receives incoming calls. 
• Assesses the potential client’s needs and describes the agency’s services. If applicable, creates a lead and schedules appointment.
• Coordinate appointments for Allegheny Save Your Home Program
• Sends appropriate follow documents, such as surveys, to housing counseling clients and clients participating in other agency initiatives
• On an as needed basis, receives e-mails from potential clients and initiates phone contact with these consumers attempting to schedule counseling sessions (when appropriate). 
• Retrieves incoming e-mails and creates leads within the agency’s client management system
• Responds to all incoming e-mails by initiating a series of phone contacts and/or when appropriate, written communication. 
•  Assesses the potential client’s needs and describes the agency’s services. If applicable, imports client record into CreditSoft, completes any missing data and schedules appointment.
• On an as-needed basis, performs duties to assist the counseling staff including receiving, scanning, and saving credit report authorizations.
• Participates in quality assurance initiatives of the organization.
• Completes special projects as assigned.
• Performs other duties as assigned.