At Greater Pittsburgh Community Food Bank, we're committed to diversity, equity, and inclusion. Our organization grows and succeeds when all members of the community, where we live and serve, have a seat at the table to help us ensure all of our neighbors have enough to eat. We invite candidates from all diverse backgrounds, including but not limited to race, gender, sexual orientation, abilities, etc., to join our team. 

 Job Summary 

Deliver excellent customer service while providing food assistance and information to guests who seek food assistance and resource referrals at the Food Bank. Coordinate various methods of on-site distribution services, which include in-person and online, daytime, some evenings and some Saturday hours. Support The Market team in an environment where the pace quickly changes based on need. 

Key Responsibilities 

  • Provide food assistance to neighbors in need with dignity and respect. This includes every aspect of pantry service such as greeting guests, conducting intake via current client record management system, issuing/reissuing Passcards,surveying shoppers about product needs and maintaining an up-to-date list of of those items, developing and sending various communications and assisting shoppers. 
  • Confirm volunteer participation to ensure there is and appropriate amount of coverage for each shift. 
  • Greet volunteers and check them in. This includes recording their presence and escorting them to the designated holding area while awaiting everyone’s arrival. 
  • This may also include preparing volunteers for their shift by providing an overview of the on-site pantry duties and assigning them to tasks in the absence and/or at the direction of the Manager of Pantry Operations, Director of Partner Network Programs or Chief Programs Officer. 
  • Complete tasks associated with online ordering system operations, known as Order Ahead. This includes, taking pictures of product, entering inventory, printing orders, following up with shoppers, processing and checking orders as well as following up with shoppers. 
  • Perform preparatory tasks for GrocerEase, a way that shoppers can order product and pick it up from assigned lockers at appointed times. 
  • Act as person in charge, when assigned, in the absence of Manager of Pantry Operations. This includes all aspects of opening, closing and general operation of onsite pantry services. 
  • Monitor temperature-controlled equipment and record temperatures throughout the day as required. 
  • Develop innovative ideas and recommend process improvements that enhance guests’ service experiences. 
  • Identify potential presenters for classes/workshops and coordinate scheduling those sessions. 
  • Provide information and referrals to other social services for which guests may be eligible, one of which is the Food Bank’s in-house SNAP application.  
  • Assist guests and shopping buddies as needed.  
  • Coordinate work with volunteers to manage inventory. This may include, but is not limited to, checking expiration dates, rotating stock, and restocking, organizing shelves, spotlighting items close to code date, ordering product and checking guests out.  
  • Support pantry team by surveying guests about product and life skills needs.  
  • Assist with confirming appointments and attendance at workshops and events. Conduct post-participation follow up as required.  
  • Assist with timely and appropriate follow-up.  
  • Participate in direct-service activities and programmatic events, some of which may be offsite, where Food Bank representation is requested or needed. This includes evening and weekend meetings and events.  
  • Stay current with required food safety training and certifications.  
  • Maintain cleaning records and general cleanliness of The Market. 
  •  Provide backup coverage at Food Bank’s front desk reception as requested. 
  •  Safely operate all warehouse equipment.  
  • Perform other duties as assigned by management 


  • Display comfort and joy working with people of different backgrounds, abilities, opinions and perceptions.  
  •  Prior experience with Microsoft Word, Excel and PowerPoint.  
  • Must demonstrate integrity with confidential information.  
  • Must be willing to learn food bank specific technology, i.e., food inventory computer system computerized record-keeping system(s).  
  • Excellent organizational, written, verbal, and telephone skills.  
  • Proven ability to successfully handle multiple projects, prioritize and meet critical deadlines.  
  • Ability to work strategically, collaboratively, and effectively with staff across many departments. 
  •  Ability to lift up to 40 pounds as needed when assisting Programs’ teams.  
  • Willingness and ability to work evenings and weekends as required.  
  •  Possess a valid Pennsylvania Driver’s license. Work travel, if required, is reimbursed at the federal reimbursement rate. 


  • PA State Police Background clearance, PA Child Abuse History Clearance, Federal Criminal History Record Information (FBI Report) 


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job. 

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