President & CEO

Goodwill of Southwestern Pennsylvania

Pittsburgh, PA, USA Remote


US$250-300k (annually)

Executive Director/President/CEO

Full time

Nov 10

The Organization

Goodwill of Southwestern Pennsylvania (Goodwill SWPA) provides a broad array of employment-related education and workforce development services, as well as human and social services for people with barriers to employment. People with developmental and/or intellectual disabilities, displaced workers, participants in welfare-to-work programs, people who are homeless, have limited work experience or education, job skills or training, veterans, youth and older workers, and people with criminal backgrounds all benefit from the programs and services offered by Goodwill SWPA.  

Starting in Pittsburgh in 1919, the first local Goodwill SWPA clients gained work experience, self-reliance, and independence by repairing old furniture and clothing for resale at nominal prices in the agency’s thrift stores. Today, with over 1,200 employees, annual revenues of more than $60 million, and a service area that spans eight southwestern Pennsylvania counties and nine counties in north central West Virginia, Goodwill SWPA ranks as one of the largest Goodwill organizations in the United States. Goodwill SWPA boasts more than 30 stores and several other businesses to help to support its programs and to provide training and employment opportunities for clients. Critically, 90% all revenue from Goodwill stores – along with income from its other business units, salvage sales, contract work, rehabilitation grants and fees, and public support – goes directly to job-training services and equipment needed by people with disabilities and disadvantages. In addition, Goodwill SWPA’s employment services programs are accredited by CARF, an independent, non-profit accrediting body whose official certification is a mark of distinction among agencies that provide such services. 

Eight key values are the foundation of Goodwill SWPA as a human services agency:

  • Belonging
  • Excellence
  • Potential
  • Caring
  • Honesty
  • Connection
  • Responsibility
  • Community

With tremendous growth opportunity in both mission delivery and financial outcomes, Goodwill SWPA is positioned to expand its role as a recognized leader in workforce development and services for people with special needs and barriers to employment. The agency’s recent Diversity, Equity, Inclusion and Belonging (DEIB) program has provided learning opportunities at all levels of the organization including unconscious bias training, town hall meetings, and a DEIB Taskforce and shows a continued commitment to fostering a culture of belonging. In addition, the agency is strongly positioned to diversity fundraising with increased individual donations. With direction from the Board, Leadership, and Staff, as well as input from key stakeholders, Goodwill SWPA is committed to long-term excellence and continued mission-fulfillment.  

The Opportunity

Goodwill SWPA seeks a confident and compassionate President & CEO who will be a proven champion of the individuals served by the agency. With ample knowledge of the human services field as well as demonstrated strategic and financial prowess, this leader will be able to articulate the narrative of the agency beyond its retail presence; someone who can highlight the additional and critical programs and services that Goodwill offers. 

Savvy and intrepid, the new President & CEO will help Goodwill SWPA innovate and grow so that the agency can thrive in a challenging economic and funding atmosphere. Goodwill SWPA strives to remain well positioned to expand its role as a recognized leader and community collaborator in workforce development services for people with barriers to employment and requires a leader who can meet these ideals. In addition to overseeing major administrative and operational health, the President & CEO will report to the Board of Directors and develop trust-based relationships with senior management teams and staff.

The new President & CEO will have the ability to learn and understand the economic, philanthropic, political, and cultural landscape of the greater Pittsburgh region, with a natural ability to lead the organization and the overall community.

The President & CEO is primarily responsible for: 

Leadership and Organization Management

  • Assuring the agency effectively achieves its mission by providing leadership to the team. This includes day-to-day operations, staff supervision, and strategic planning.
  • Ensuring day-to-day operations run smoothly while also spending a significant portion of time on longer-term strategic priorities.
  • Collaborating with various senior management staff to establish and monitor policies and operating procedures to uplift the organization in meeting established goals.
  • Identifying and recruiting strong talent with a proven track record of effective staff and volunteer management, including recruiting, on-boarding, development, evaluation, and coaching. Creating a workplace that is professional and positive and one where growth is attainable.
  • Maximizing staff capacity through clarity of purpose, definition of responsibility and alignment with individual strengths and the agency’s priorities. This includes driving the development of strategic action plans that prioritize employee engagement and drive accountability around cultivating diversity, equity, inclusion, and belonging culture and talent. 
  • Assessing the effectiveness of organizational programs through measurable, objective, and quantitative evidence and shares data with appropriate stakeholders.

Fundraising and External Relations

  • Serving as a key representative of the organization in the community, particularly in the cultivation of contributed revenue relationships with individual and corporate donors, funding institutions, and government agencies, as well as in advancing relationships with prospective trustees to strengthen and diversify the Board. 
  • Understanding the diverse revenue streams of the agency and maintaining positive relationships with all entities involved in the delivery of funding and services locally, statewide, and nationally.  
  • Working with the VP of Marketing and Development to achieve strong fundraising success through a robust development program, including expanded engagement with foundations, corporations, individuals, and major funding partners.
  • Providing leadership for maximizing earned revenue through public external communication strategies and institutional branding efforts overseeing the creation and execution of marketing, public relations, audience development, promotional materials, promotional events, advertising, sales, and sponsorships.

Strategy and Board Relations

  • Developing, maintaining, and supporting a high-performing and engaged Board of Directors, one that is passionate about elevating diversity, equity, inclusion, and belonging culture at Goodwill SWPA.
  • Understanding how to maximize the resources of the Board of Directors and seeking their involvement in policy decisions, fundraising, and strategic planning.
  • Communicating effectively with the Board of Directors along with providing, in a timely and accurate manner, all information for the Board of Directors to function properly and to make informed decisions.
  • Collaborating with Board of Directors leadership to develop, maintain, and execute the strategic plan for the future of the organization.

The Candidate 

Goodwill SWPA seeks a leader who can articulate the narrative of the agency beyond its retail presence; someone who can highlight the additional and critical programs and services that the agency offers. This storyteller will be a critical piece of the leadership team who can help Goodwill SWPA innovate and grow so that the agency can thrive in a challenging economic and funding atmosphere. 

Demonstrable experience, competencies, and qualifications include: 

  • Passion for and commitment to Goodwill SWPA’s mission and vision as well as the community served. 
  • Current understanding of the dynamics of the Pittsburgh region or the demonstrated ability to learn and integrate into a new community. 
  • Educational background aligned with the requirements of the position.  
  • Substantial and successful experience in senior management within an organization similar in size, scope, and scale of impact, preferably in human services.
  • Adept at building effective teams and motivating others to achieve more, particularly in complex and dynamic organizations. Working style that is transparent, encouraging, and collaborative. 
  • A demonstrated track record of facilitating change and growing business through creativity and innovation.
  • A successful record of accomplishment with creating and maintaining relationships with governmental leaders, donors, funders, and community partners.
  • Financial acumen that extends to evaluating financial performance of the organization with regard to long-term operational goals, budgets, and forecasts.
  • Strong written and verbal communication skills; a persuasive and passionate communicator with strong public speaking ability.
  • Commitment to creative and quality programs as well as data-driven program evaluation.
  • Excellent analytical, reasoning, and problem-solving skills.
  • A strategic thinker: someone who can execute short and long-term strategic and operational plans while balancing day-to-day organizational priorities and goals.
  • Strong cultural competency with deep experience working with diverse populations.

Performance Objectives

In the near term, the new President & CEO will continue to deliver outstanding outcomes while successfully addressing the following in the first 6-12 months:

  • Becoming immersed in the programs and people of Goodwill SWPA. Understand the efficiencies and structure of the agency’s programs, services, and retail operations. Identify the priorities of clients served, staff, and Board of Directors, as well as the priorities of each of the myriad programs and services.
  • Working in tandem with Chief Financial Officer and VP of Marketing & Development to strengthen financial strategy encompassing capital investments, mission development funds, increased major philanthropic gifts focus, and cash reserve planning.

Compensation & Benefits

This position offers a competitive salary range of $250,000 - $300,000 and a progressive benefits package.  

DEIB Imperative 

Goodwill SWPA seeks to recruit candidates for employment that represent our diverse community in race, gender, religion, sexual orientation, and ability. Inclusive and equitable in our recruitment and retention practices, we are dedicated to uplifting diverse opinions and backgrounds in order to grow and evolve as a welcoming workplace for all.

How to Apply

Goodwill of Southwestern PA has retained Nonprofit Talent to assist with this important organizational change process. Specific questions related to the position may be emailed to Michelle Pagano Heck, President, at Please direct all inquiries related to this position to Nonprofit Talent, and do not contact Goodwill of Southwestern PA. 

Resume, position-specific cover letter, and salary expectations can be uploaded here: 


About Nonprofit Talent

Nonprofit Talent is a boutique executive search firm with a deep understanding of the nuanced cultural and financial landscape of the nonprofit and philanthropic community. We know the organizations and the people that commit to the sector. Our candidates, through regional and targeted national recruitment, frequently come from the same communities as our clients. We firmly believe in uplifting the extraordinary talent of our region in addition to seeking out new and vibrant talent through national networks. 

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Goodwill of Southwestern Pennsylvania

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