Senior Director of Operations

Manchester Bidwell Corporation

Pittsburgh, PA, USA



Full time

Mar 7

This job has a start date of July 1st, 2023​


The Senior Director of Operations position is the chief operations and academic officer for the school. The Senior Director of Operations is responsible for campus-level administration, including student services, and student activities. The Senior Director of Operations oversees all student services operations, including the administration and application of academic policies and procedures in accordance with the stated criteria, guidelines, and policies of the educational institution.


The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential duties and responsibilities include, but are not strictly limited to, the following:

 Campus Operations and Management:

  • Performs the duties and responsibilities that complement the mission and vision (student first culture) of BTC.
  • Manages day-to-day campus student related issues. Escalates concerns to the Executive Director as required.
  • Manages day-to-day operations in conjunction with BTC policies and procedures.
  • Conducts monthly touch-base meetings with lead department administrators and/or instructors to ensure a consistent application of school process and procedure is being delivered across programs.
  • Oversees and reviews departmental budgets and directs appropriations for the Student Services Department. 
  • Assists Executive Director in program evaluation, review, and revision (when requested) with respect to the impact on admissions.
  • Leads/oversees processes and procedures to develop and implement high quality student services, career services, professional development, and student support for BTC students.
  • Oversees the development and implementation of policies and procedures related to student records and the collection, maintenance, storage, and proper disposal of student records.
  • Ensures campus security and safety for all employees and students.
  • Attends and/or participates in annual graduation ceremonies.
  • Performs other administrative and special projects duties (e.g., reviewing, and approving employee timesheets) as required or assigned.

 Academic Operations:

  • Work closely with the Executive Director on the general management of daily business operations including scheduling, budget management and other related duties.
  • Conducts employment interviews and advises the Executive Director concerning potential new hires, personnel decisions and terminations, and staffing.
  • Maintains and enforces compliance with all local, state, and federal regulations.
  • Resolves and mediates all employee and student complaints and conflicts.
  • Participates in new student orientation.
  • Prepares agendas and leads faculty meetings. Documents attendance and discussion via meeting minutes.
  • Ensures all pertinent documentation is completed in a timely manner (e.g., Change of Status Forms including Leave of Absence, Withdrawals, etc.).
  • Monitors daily student attendance reports that impact persistence plans.
  • Ensures the facilities and equipment run safely and efficiently, and needed repairs occur in a timely manner.
  • Oversees special student events.
  • Takes timely and proper action relative to academic affairs activities and placement services support.

 Curriculum & Instruction:

  • Ensures compliance with established curriculum, lesson plans, class scheduling and faculty scheduling.
  • In collaboration with the Executive Director, organizes and leads regular evaluations of curricula to ensure that programs continue to meet the needs of employers.
  • Ensures instructors meet the PA Private Licensed Schools Board state standards for class assignments.
  • Identifies specific professional growth activities for individual instructors related to teaching and classroom management.
  • Performs annual classroom observations and gives constructive feedback to faculty as directed by the Executive Director.
  • Provides frequent performance feedback to program coordinators and instructors and documents performance concerns when necessary.

 Compliance with Institutional Rules, and State Regulations Criteria:

  • Ensures that all campus employees and students are held accountable to BTC’s policies and procedures and applicable laws.
  • In partnership with the Executive Director and BTC leadership team, review and develops the Institutional Assessment and Improvement Plan (IAIP).
  • Oversees discussions with faculty on data gathered from the student surveys.
  • Ensures Program Advisory Committee (PAC) meetings are held annually.
  • Ensures completeness, accuracy, and security of campus files, documents, and reports generated and/or maintained by the Registrar’s Office.
  • Directs, trains and reviews necessary policies and procedures with employees to ensure a culture of compliance.
  • Completes and submits the PDE Report and PA Annual Report, and PA License Renewal (every two years).
  • In partnership with the Executive Director, responds to State inquiries.

 Student Services:

  • Supervises the Director of Student Services.
  • Supervises Placement Officer and Employment Coordinator and manages career placement.
  • Assists in the development and implementation of school policy.
  • Hires and trains Student Services staff. 
  • Receives and reviews written student complaints or concerns as part of the schools’ complaint procedure.
  • Occasionally counsels or advises individuals and groups on matters pertaining to personal problems, educational and vocational objectives, special projects or activities, and financial assistance.
  • Exhibits understanding and internalization of company values: influence, respect, listen, shape, and embrace.
  • Performs other duties as assigned.


Has direct supervisory responsibility for the Student Services staff, and faculty and staff in the Allied Health and Chemical Laboratory Technology programs


B.S. in Higher Education Administration, Business Administration or similar area of interest, and a minimum of 6 years progressive experience in post-secondary administration and operations; Master’s Degree preferred. Must have demonstrated experience in policy development, PA state licensure requirements, and post-secondary education regulations and guidelines at federal, state, and local levels. 


Business Acumen:

  • Accountability – demonstrated ability to manage the day-to-day activity and ensure an efficient operation. Specifies accountabilities for key management personnel and evaluates performance regularly.
  • Fiscal oversight – demonstrated ability to plan, develop, direct, and evaluate an organization’s fiscal operation. Provides strategic input and leadership on decision making issues affecting the organization’s financial health.
  • Systemic thinking – capable of organizing issues into component and logically connected parts. Ensures organizational quality and stability through development and implementation of standards and controls, systems and procedures, and regular evaluation.
  • Market orientation – proven record of maintaining and expanding services to meet the needs of the relevant constituency.
  • Emphasis on quality service – proven success in providing high quality services to clients/community.
  • Diagnostic skills – capable of continuously identifying and analyzing internal and external strengths, weaknesses, opportunities, and threats.
  • Conflict resolution – proven ability to establish sound protocols for conflict resolution and to enforce adherence to those protocols.
  • Culturally aware – comfortable with diversity and able to deal effectively with people from all segments of the community.


  • Demonstrated education and experience – presents with institutional knowledge which has been acquired through progressive work experience in various facets of school operations including admissions, placement, program development, staff supervision, compliance and finance/budgeting. 
  • Expert orientation – understands the career training sector from multiple perspectives (i.e., accreditation, governmental regulations, and market perspective). Anticipates changes in the sector and facilitates necessary institutional changes to realign the organization as needed. Assists administration in crafting messaging about the school’s mission and scope, to ensure compliance with accreditation and governmental requirements.
  • Solution focused – identifies relevant information and helps transform this information into individual and organizational knowledge and learning. Anticipates and solves problems and takes advantage of opportunities.
  • Crisis management – demonstrated ability to quickly identify, assess, understand, and respond to a serious situation with all the resources at hand. Able to prioritize the needs of constituents given the nature of the crisis (i.e., school, faculty/personnel, student).


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, talk, walk, hear, use hands to handle, or feel, and reach with hands and arms. The employee must regularly lift up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. 

​Interested persons are required to submit their resume, cover letter, and salary requirements to EOE

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