Caseworker – Assist Families After Disasters

American Red Cross Greater Pennsylvania Region

Website American Red Cross Greater Pennsylvania Region

Purpose: Support the disaster recovery of individuals, families, and communities through the activities of Casework and Recovery Planning, Recovery Systems, and Community Recovery.

Reports To: DCS: Southwestern PA – Recovery Team Leader

Responsibilities: Responsibilities include but are not limited to:

  • Conduct client interviews: both initial interview and follow-up conversations, according to standards
  • Assess qualifications for direct client assistance
  • Use the Client Assistance System 2.0 to document the assistance and services provided in the client record according to standards
  • Assist with recovery planning, problem-solving and advocacy on request according to standards
  • Provide clients with information and referrals to community partners
  • Learn about the Recovery activities and develop knowledge, skills, expertise in Casework and Recovery Planning, Systems and/or Community Recovery
  • Has the option to work remotely after completing required training.

Time Commitment: Choose your availability schedule: daytime or early evening hours. After training, may be able to work from home.



  • Demonstrated commitment to the mission of the American Red Cross.
  • Be kind, caring, resourceful, knowledgeable.
  • Demonstrate interest in learning about community resource organizations.
  • Demonstrate the ability to work well in stressful situations and in a team-oriented setting. Has the ability to use CAS 2.0.

Customer Focus

  • Is dedicated to meeting the expectations and requirements of clients, internal and external customers; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect.

Is able to: Sit for 2 hour periods.

Relationships: Works with Recovery Team Leaders and Members.

Development Opportunity:

Based on skill and interests, become a Casework and Recovery Planning SV, a Community Recovery
Supervisor or a Systems Supervisor.

Training: Is in the process of completing or has completed the required training:

  • Disaster Cycle Services: An Overview
  • Recovery Services: An Overview
  • Casework and Recovery Planning Fundamentals
  • Direct Client Assistance Fundamentals
  • Meet the Client: What is a Family?

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