Clinic Services Program Assistant

Website Animal_Friends Animal Friends

At Animal Friends, we're thinking outside the cage!

The Clinic Services Program Assistant is responsible for the coordination of all facets of Animal Friends’ low-cost spay neuter program. The position assists in the daily functioning of the program, such as client education about spay/neuter and feral cat colony management, data collection and reporting, phone contact, filing and paperwork completion. The Program Assistant is a strong public face of Animal Friends, setting the tone for our clients’ experiences at the Howard Ash Animal Wellness Center.

This position requires a person with flexibility, high energy and strong public relations augmented by a compassionate spirit. It is essential that the incumbent have an outgoing, positive personality; excellent communication and organizational skills; computer knowledge; a sincere interest in serving both people and animals; and comfort working in a fast-paced team environment. Must be customer service savvy with a big-picture view of animal welfare and be very detail oriented. The candidate must also support the Animal Friends’ mission and vision and enhance and promote the programs and services of the organization.

Essential Functions

  • This position provides front-line customer service support for our Animal Wellness Center ensuring an efficient and friendly experience for our clientele. The incumbent must practice superlative customer service standards as determined by the organization, with a focus on client education in regards to spay/neuter, colony cat management and trapping, vaccines, and wellness services.
  • The Program Assistant must provide prompt recognition to our on-site clients and have the capability to multitask in a busy environment while providing support to clients both on-site and over the phone.
  • The Program Assistant provides critical education on timing of surgery, basic medical knowledge and the necessity of spay/neuter, vaccines and general wellness as directed by our Clinic Services Medical Director.
    The Program Assistant is responsible for timely scheduling of spay/neuter appointments, wellness appointments, and vaccine appointments – as well as client check-in and check-out. Must be available to work both check-in and check-out shifts (7am-3pm and 11am-7pm) as well as evenings and weekends when requested.
  • The position supports Clinic Services high-volume vaccine clinics both on-site and in the community through data entry, engagement and education of clients, restraint of pets, and collection of funds and scheduling of appointments.
  • The Program Assistant is responsible for general clerical duties including, but not limited to: answering phones, updating client files, scanning and copying documents, responding to emails, faxing records, etc. Additionally, they will be required to learn our scheduling and client database, Clinic HQ.
  • The Program Assistant supports the shelter functioning as requested. This includes but is not limited to tasks associated with and participation at special events, all staff trainings, and daily events such as morning briefings.


  • Must have experience in the area of reception, administration, and customer service.
  • Must have excellent work history and access to professional references.
  • High school diploma or GED required. Post-secondary education is preferred, equivalent work experience will be considered.
  • Basic knowledge of, and ability to learn and communicate general health, reproductive and spay/neuter information of companion animals including cats, dogs and rabbits.
  • Willingness to learn or experience in performing basic veterinary technician duties such as but not limited to weighing and restraining.
  • Ability to work a fixed schedule (both check-in and check-out shifts); regular weekend hours will eventually be required.
  • Excellent communication and interpersonal skills with diverse populations and the ability to engage in judgment-free and open-minded thinking.
  • Computer literacy, organizational ability, teamwork and time management skills required.
  • Must be able to follow verbal and/or written direction and respond positively to direction and supervision.
  • Must be comfortable working with and around animals, particularly dogs, cats (including feral cats) and rabbits.
  • Must be able to handle animals while placing into cages or carriers. Must be able to lift cats in humane traps or carriers. Must be able to walk dogs on leashes.
  • Must be able to walk, bend, stand and lift up to 50 pounds.
  • Must have access to dependable transportation and openness to local travel. Valid driver’s license preferred.

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