Manager, Program Operations

Carnegie Library of Pittsburgh

Website Carnegie Library of Pittsburgh

Job Summary:

The Office of Programs and Partnerships (OPP) coordinates quality programming for all ages across all library locations and community venues and supports the necessary partnerships and collaborations that ensure community input and engagement. The Manager, Program Operations in OPP is an innovative, highly organized professional who directs the overall implementation and systemwide delivery strategy of library programming, including Summer Reading and other large-scale program campaigns.

Reporting to the Assistant Director, Programs & Partnerships, this position collaborates with and supports the vision of aged-based Coordinators in OPP, as well as public service managers, staff, and project teams across all 19 locations to manage and facilitate the day-to-day logistics, scheduling, promotion, and evaluation of library programming, both on-site and off-site. They maintain partnerships and collaborations to improve and expand the quality of programs.

Essential Functions:

  • Direct, plan and execute logistics for all library programming, related initiatives and campaigns, including Summer Reading;
  • Maintain ongoing communication and documentation in support of systemwide programming strategy; incorporate feedback and facilitate improvement to enhance the strategy’s effectiveness;
  • Manage a systemwide calendar and schedule for programming and events;
  • Publish and distribute shared content and program plans designed by staff and partners;
  • Collaborate with OPP Coordinators and project teams to implement formal, informal, in-person and virtual programs that provide maximum outcomes for members of our community, focusing especially on communities and audiences that lack access to diverse and quality programming;
  • Develop and implement methods for gathering program data and evaluation;
  • Participate in the delivery of programming and events in support of CLP locations and systemwide initiatives as needed;
  • Seek opportunities to increase awareness and engage current and new participants, including writing promotional plans, drafting copy and partner agreements, and approving promotional materials;
  • Build practices that utilize technology and tools to improve the delivery of programming, including virtual programs;
  • Advocate on behalf of the Library and program participants. Seek out, listen to, and recommend program changes based on customer and staff feedback.
  • Identify and manage partnerships and collaborations that enhance programs. Initiate connections with CLP staff, partners, and community members.
  • Keep up-to-date on all CLP programs and events in order to proactively identify when guidance and assistance is needed;
  • Produce and share planning documents including event proposals, contracts, budgets, updates, summaries and reports;
  • Manage an overall programming budget as well as individual budgets for specific programs, campaigns, endowments, and grants; Ensure program funding is distributed and utilized equitably, connecting with local vendors when possible. Maintain thorough details of expenses and revenues, including quotes, contracts and receipts.
  • Develop and propose projects for funding and manage multiple grants and endowments for special projects related to programming;
  • Supervise assigned staff in OPP; offer input on staff appraisals as needed;
  • Onboard staff to the systemwide programming strategy; Recruit, train and provide leadership to CLP staff, volunteers and interns;

Competencies and Qualifications:

  • Extensive experience in program planning and execution, including working with community members, vendors, project teams and staff/volunteers;
  • Enjoy working in a team environment;
  • Desire to help and support others;
  • Ability to generate interest in the organization and program offerings;
  • Experience managing large-scale projects with multiple stakeholders;
  • Excellent interpersonal skills; Speaks clearly, thoughtfully, and with conviction, good listener, exhibits positive and enthusiastic outlook, enjoys working with people;
  • Ability to lead groups and committees of volunteers, staff, board members, community members and others; schedule, supervise, assign, and evaluate the work of others, including volunteers;
  • Extensive experience using computers, mobile technology, and relevant software;
  • Knowledge of the place of the library in relation to government, educational institutions and the larger community;
  • Possess a passion for literacy and learning;
  • Ability to maintain flexibility to accommodate unforeseen circumstances and last minute demands;
  • Highly organized, detail-oriented, and creative;
  • Self-motivated, proactive, and able to set and work toward goals;
  • Understand organizational environments, culture and interpersonal relationships;
  • Ability to manage multiple priorities, meet deadlines and set goals;

Education and Experience:

  • Bachelor’s degree or equivalent experience;
  • Five or more years experience managing and delivering public programs in a library or non-profit setting;

Physical and Environmental Conditions:

  • Physical ability to bend, reach and lift moderate loads (25+ lbs.);
  • Ability to independently travel locally, regionally and nationally as required.
  • Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls;

Pre-Employment Requirements:

  • PA State Criminal Record Check
  • PA Child Abuse History Clearance
  • FBI Fingerprint Criminal Record Check
  • Mandated Reporter Training Certificate

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