Assistant Director, Advancement Operations & Donor Services

Carnegie Museums of Pittsburgh

Website Carnegie Museums of Pittsburgh

There’s no cultural organization in the world quite like Carnegie Museums of Pittsburgh. With a legacy of discovery and outreach dating back to 1895, today we are a family of four diverse, dynamic museums; Carnegie Museum of Art, Carnegie Museum of Natural History, Carnegie Science Center, and The Andy Warhol Museum. We’re committed to being inclusive, both onsite and online, and to exploring with our audiences the big ideas and issues of our time.

Carnegie Museums of Pittsburgh is interested in candidates who, through their experience and collaborations, will contribute to diversity and excellence of the Carnegie Museums community.
Assistant Director, Advancement Operations & Donor Services is responsible for performing a variety of development functions to ensure that donor gifts are managed and tracked to industry and organizational standards. This includes developing and implementing communication strategies; managing administration and logistical frameworks; and/or ensuring stewardship activities are performed—all with an overarching goal of deepening the museum’s relationship with donors.

Responsibilities include overseeing and setting goals for gift processing and customer service staff; team and departmental logistics; and managing staff as assigned. Coordinate efforts and work cooperatively with the development team, the museum staffs, consultants, volunteers and leadership to ensure that efforts support the overall goals of the institution and follow best practices in the industry.


  • Results oriented with a record of demonstrated success in nonprofit management, customer service, sales, communication, or a similar industry.
  • Requires initiative, sensitivity to constituents, reasoning skills and a commitment to exemplary customer service.
  • Must have project management skills.
  • Ability to collaborate effectively with staff and interdepartmentally.
  • Excellent verbal & written communication skills; diplomacy and persuasive abilities in dealing with donors and colleagues alike.
  • Must be a self-starter with the ability to work independently and collaboratively.
  • Ability to craft, edit & proofread correspondence and policies.
  • Ability to prioritize tasks and work accurately under deadlines and the pressure of a fast-paced work environment, handle multiple assignments at once, while paying strict attention to detail.
  • Exceptional organizational abilities.
  • Proficiency with Microsoft Office and database/CRM management required; Raiser’s Edge and/or Luminate software experience a plus.
  • Maturity and discretion in working with confidential information required.
  • Bachelor’s degree or equivalent combination of education and experience required
  • Five years’ development, operations, non-profit, database management, sales, or customer service experience required;
  • Supervisory experience required
  • Familiarity with the local, regional, and national funding community a plus


  • Oversees and directs customer service and gift processing teams ensuring quality, meeting deadlines, and adhering to industry standards.
  • Processes gifts and responds to customer service inquiries as needed.
  • Acts as escalation point for customer service team.
  • Integrates activities with other components of the department and the institution to ensure clear communication to and support of donors.
  • Ensures consistent quality in messages and timely receipt to appropriate audiences.
  • Develops and maintains appropriate tracking mechanisms for measuring, analyzing and evaluating results and progress. Provides status reports, thoughtful projections, and recommendations for increasing efficiency.
  • Liaises with vendors and internal stakeholders to resolve issues and help develop and direct team planning, goals, and execution.
  • Other duties as assigned to support the Director of Finance and Advancement Operations.
  • Assumes special projects and attends meetings and participates in events as requested, contributing to the overall team effort in the spirit of cooperation.

The following PA Act 153 clearances, or proof of application of clearances, are required beginning employment and as a condition of continued employment:

  • Pennsylvania Child Abuse History Clearance
  • Pennsylvania State Police Criminal Record Check
  • FBI Fingerprint Criminal Background Check

Obtaining the required clearances is completed as part of the new hire process.

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