Chief Executive Officer

North Side Christian Health Center


Website NSCHC_412 North Side Christian Health Center

Organization and Mission

A nonprofit faith-based community medical practice providing affordable care for everyone. 

Motivated to live our Christian principles, the mission of the North Side Christian Health Center is to provide whole-person primary health care to underserved persons on the Northside and surrounding neighborhoods. We envision a community where people of all backgrounds are actively engaged in maintaining a healthy lifestyle.

The North Side Christian Health Center (NSCHC) was founded in 1993 as an anchor in Pittsburgh’s economically-challenged and socially at-risk Northside. In 2008, NSCHC moved into its state-of-the-art facility and in 2009, was granted the highly competitive status of Federally Qualified Healthcare Center (FQHC). With approximately 60 staff, NSCHC is committed to ensuring and maintaining a diverse workplace through a dedicated staff and board who reflect the diverse communities in which they provide service.

NSCHC operates a second office at Northview Heights Public Housing Complex under an agreement with the Housing Authority of the City of Pittsburgh, and is the only Health Center located in a public housing complex in Pittsburgh.

NSCHC provides the following services to patients:

  • Medical: NSCHC services include physical exams, cancer screenings, gynecological exams, and sick visits. Children’s services include well child visits, immunizations, and vision and hearing screenings.
  • Dental: Dental services include fillings, crowns, bridges, partial and full dentures, extractions, root canals, and minor oral surgery. When other dental services are required, dental staff provide patients with a referral to a reduced cost specialist when possible.
  • Behavioral Health/Community Wellness: NSCHC offers outpatient behavioral health services to children, youth, and adults that are staffed by licensed counselors, social workers, and a psychologist. NSCHC’s Community Wellness Initiative extends preventive behavioral health services and education into the broader community focusing on cultural factors that impact holistic health.
  • Medication Management: NSCHC partners with both University of Pittsburgh and Duquesne University programs to provide onsite counseling and education on medication management to our patients.
  • Laboratory Services: NSCHC offers several laboratory tests on-site free of charge to its patients. For further laboratory studies, NSCHC partners with two national diagnostic laboratories to provide free or reduced-cost lab testing for eligible patients.

Position Overview

The Northside Christian Health Center is seeking a leader with strong healthcare operational management and a deeply rooted compassion to serve patients through quality healthcare, in a Christ-centered environment.

The Chief Executive Officer is responsible for assuring the delivery of safe, efficient, and high-quality healthcare within regulatory and legal requirements and for maintaining optimal employee performance standards. The Chief Executive Officer is committed to the philosophy, goals, and objectives of providing care in a supportive, Christian environment. Strong personnel management skills, innovation, and high-energy are required to ensure outstanding patient outcomes while maintaining financial stability for the organization. The Chief Executive Officer is responsible for the formulation and implementation of organizational strategies and best practices that position the organization to meet community needs to address population health and social determinants of health.

The Chief Executive Officer is given the responsibility and authority of overseeing the following duties and must work in accordance with the policies and goals established by the Health Resources and Services Administration (HRSA) and the Board of Directors:

Leadership and Management

  • Continue to uphold and grow NSCHC as a respected healthcare provider through innovation, strengthened infrastructure and organizational culture.
  • Provide inspirational leadership in the management of NSCHC’s team. Create and communicate policies that promote a Christian and cohesive organizational culture.
  • Encourage staff development and education through financial resources and programming.
  • Foster a climate that attracts, retains, and motivates a diverse staff that represents the communities served in the North Side.
  • Align clinical and social services to provide quantitative and qualitative value to the primary service areas by incorporating recognized outcome measures (i.e., HRSA, Healthcare Effectiveness Data and Information Set (HEDIS)).
  • Maintain and utilize a working knowledge of significant developments and trends in the field.
  • Ensure and demonstrate compliance and quality assurance with all governing and accrediting agencies, funders, etc. including but not limited to HRSA, HEDIS, etc.

Strategy and Board Relations

  • Develop and lead the strategy of the organization within the broad context of the local and national landscape by using performance measurements to guide strategic and operational decision-making.
  • Take a leadership role in driving a collaborative process with the Board of Directors, staff, and members that will result in the development of goals, objectives, and operational plans for the organization.
  • Oversee preparation of the annual budget and other necessary financial documents. Provide information and justifications for Board of Directors in its budgetary review and approval process.
  • Cultivate a strong partnership with the Board of Directors in setting policies consistent with the mission and strategic plan of NSCHC.
  • Work, as needed, with all standing and ad hoc committees of the Board. 

Community Relations and Fundraising

  • Promote NSCHC’s visibility and welfare through participation and membership in community forums, civic organizations, and activities that are aligned with NSCHC’s mission and vision.
  • Advocate at the local, state, and federal level for the health, education, and public policy issues that impact people within the key patient segments served by NSCHC. State & federal advocacy should be achieved through involvement in PACHC and NACHC.
  • Develop a strategic marketing plan that provides a clear and concise message telling the organization’s story. Oversees the execution of marketing and media relations.
  • Represent NSCHC in all media relations by participating in interviews and all other media type engagements.
  • Prioritize fund development activities including grant writing, cultivation and stewardship of donors, event planning, and identifying new resources. Actively seek and maintain a diverse donor base of individual, business, foundation, and government segments.
  • Build long-term relationships with key donor segments based on mission, cultivation and stewardship, program outcomes, and sound fiscal management.

Knowledge, Skills, and Abilities

The Chief Executive Officer will be a visionary, servant leader with a deep appreciation for NSCHC’s mission. With unwavering integrity, all candidates should have extensive executive leadership experience; a proven ability to effectively build or work with a Board of Directors; as well as exceptional fiscal and relationship management skills.

Demonstrable experience, competencies, and qualifications include:

  • Educational background that aligns with the expectations of the role. May include a degree and/or extensive experience with healthcare, business management, social service or related areas.
  • Healthcare delivery system experience. Public health, community health or group practice preferred in addition to knowledge and experience in nonprofit management and leadership.
  • Staff and team leadership that has been successful in a culture that is supportive and performance-driven.
  • Budgeting and financial management that includes contributed and earned income.
  • EMR experience that demonstrates the complex integration of program delivery and financial sustainability
  • An understanding of the principles of quality as applied in both a clinical and business environment
  • The aptitude to make decisions supported by information, data and analysis
  • Foundation, individual and corporate fundraising competency.
  • Visionary leadership and foresight: identify challenges/anticipate course changes/ identify and secure the resources necessary to ensure organizational success.
  • Uphold and support a Christian work environment.
  • Strong cultural competence. Track record of creating and sustaining culture that fosters diversity, equity, and inclusion.
  • Strong written and verbal communication skills; a persuasive and passionate communicator with strong public speaking ability.

Performance Objectives

In the near term, the new Chief Executive Officer will be expected to continue to deliver outstanding outcomes while successfully addressing the following in the first 6-12 months:

  1. In tandem with the Director of Development/Finance, expand and execute a fundraising and billing strategy that will generate sustainable revenues to permit NSCHC to execute its strategic vision.
  2. Complete an in-depth evaluation of NSCHC’s internal and external relationships, including a review of the agency staffing structure.
  3. Following a review of the 2017-2020 strategic plan and progress notes, in collaboration with the Board of Directors, set priorities and action-oriented goals for developing a new 2021/2022 strategic plan.
  4. With the Board, develop a Quality Plan that will generate improvement performance resulting in value based programs revenue.


This position offers a competitive compensation package, including a salary range of $135,000 – $155,000 and a complement of health and retirement benefits.

How to Apply

North Side Christian Health Center has retained Nonprofit Talent to assist with this important organizational change process. Specific questions related to the position may be emailed to Michelle Pagano Heck, President, at Applications are not accepted at this email address. Please do not contact North Side Christian Health Center. North Side Christian Health Center is an equal opportunity employer.

Resume, position specific cover letter, and salary expectations may be uploaded here:


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