Chief Operating Officer

412 Food Rescue

Website 412 Food Rescue

Mission and Organization

412 Food Rescue is a community-wide effort to end hunger and reduce food waste. Founded in 2015, 412 Food Rescue bridges the disconnect between food waste, hunger, and environmental sustainability by redirecting viable food headed for the landfill directly to nonprofits who serve individuals and families who are experiencing food insecurity. The organization works with food retailers, wholesalers, restaurants, caterers, universities, and other food providers to rescue unsellable food and direct it to nonprofit organizations to feed people. They facilitate the solution by utilizing multiple modes of retrieving and delivering food—their own trucks and their volunteers who use their personal vehicles to move food from donors to beneficiary organizations. 412 Food Rescue utilizes the innovative app “Food Rescue Hero” to facilitate the transfer of food from retailer to nonprofit service provider.

412 Food Rescue is the only organization in the region that works solely on surplus food that may otherwise be wasted and, as a result, is one the fastest growing food recovery organizations in the United States. In addition to the primary food recovery and distribution services, 412 Food Rescue also serves the greater Pittsburgh region with the following programs:

  • Food Rescue Hero – 412 Food Rescue’s operations are supported by a technology platform that is an end-to-end system.
  • Food Education – 412 Food Rescue believes that food education is an essential step in linking the farm to table disconnect and ensuring that the fresh food they deliver makes it to families’ tables. Two primary programs, Cooking Matters and Clean Plate Cooking Classes, are designed to teach adults, children and caregivers how to cook healthy food on a budget and focus on healthy, zero-waste cooking.
  • Good Food Project – Launched in early 2019, the Good Food Project is 412 Food Rescue’s next wave of expansion in the work to combat hunger and food waste throughout the region. The goal of the Good Food Project is to transform a mix of rescued surplus into prepared meals and SNAP-eligible products to distribute in communities lacking healthy convenient options.
  • UglyCSA – Each year, 10 million pounds of food is wasted on farms; food is deemed unsellable because it does not meet cosmetic standards or is glut produce that the farmer cannot harvest or sell. In partnership with Penn’s Corner Farm Alliance, 412 Food Rescue launched UglyCSA in 2016 to create new markets for previously unsellable produce, benefiting farmers and preserving the resources that went into food production.
  • Hidden Harvest – 412 Food Rescue’s Hidden Harvest program gleans fruits and vegetables from public and privately-owned trees, orchards, farms and gardens to provide fresh food options for nonprofit partners.
  • Product Innovation – 412 Food Rescue creates innovative products from food that would otherwise be wasted. Collaborations with East End Brewing, Wigle Whiskey, Threadbare Cider and others have impacted the organization’s sustainability and raised awareness for the mission.

Position Overview

Reporting directly to the Co-Founder & CEO, the Chief Operating Officer (COO) is a new position created to lead the efforts of the 20 staff members of the Pittsburgh Office.  An essential member of the Executive Team, the successful candidate will be accountable for the day-to-day business operations of 412 Food Rescue in the Pittsburgh region. The COO will be a strategic manager, able to balance the organization’s mission and strategies while overseeing operational and managerial needs. The COO will lead revenue generation through the development of partnerships and relationships with regional organizations.

412 Food Rescue seeks a leader with excitement for the work at hand as well as respect, empathy and compassion for the communities and individuals served by its mission. With an eye for efficiency, the successful candidate will align operations with the organization’s strategies and impact while maintaining a culture of positivity, growth, and accountability. The COO will be able to pivot and respond quickly in a rapidly changing landscape of food rescue, with a deep understanding of the nature of start-up organizations.  The COO is primarily responsible for the following:

Leadership and Organization Management

  • Assures 412 Food Rescue effectively achieves its mission by providing leadership to the Pittsburgh team. This includes day-to-day operations, staff supervision, fiscal management, and revenue generation.
  • Manages Staff with kindness and integrity. This includes creating a workplace that is positive and respectful and one where professional growth opportunities are plentiful.
  • Evaluates programming to maintain relevance while also inspiring innovative approaches to improve the impact of 412 Food Rescue in the local region. Works to align technology and program.
  • Manages the development and implementation of performance planning, measurement, and evaluation systems to assure program and operational integrity and quality are maintained, and resources are appropriately aligned.
  • Periodically assesses and adjusts a clearly articulated long-term strategic framework for the delivery of services.
  • Oversees and drives the execution of all strategic planning and internal operations while increasing efficiency and effectiveness across the organization.
  • Oversees annual budget process.
  • Works cooperatively with the 412 Board of Directors.

Community Relations

  • Initiates and stewards relationships with partners in food rescue. This includes the providers of food and the nonprofits that benefit.
  • Identifies, solicits and stewards relationships that drive new revenue generation.
  • Conducts customer needs assessments, identifies, and meets quality standards for services, and evaluates customer satisfaction on a regular basis.
  • Represents 412 Food Rescue in the community and positively and professionally promote the organization through speaking engagements, media events, and special events as necessary.

Knowledge, Skills and Abilities

The COO will lead with an appreciation of the unique and remarkable impact 412 Food Rescue makes across the region. All candidates should possess a combination of the following attributes:

  • Educational background that is relevant to nonprofit management, sustainability, food security, supply chain management or hunger solutions.
  • Demonstrated experience in operational planning, data analysis, budgeting with previous experience overseeing information technology and business operations.
  • Operational knowledge of technology and software development.
  • Experience in business development, sales or fundraising for the execution of revenue generating strategies.
  • Ability to attract, develop, and retain talented individuals; create an environment that ensures staff realizes their highest potential. Working style that is transparent, encouraging, and collaborative.
  • Excellent people skills, public speaking, business acumen, and exemplary work ethic.
  • Considerable knowledge of the mission, objectives, policies, and programs of 412 Food Rescue and of the basic principles and practices of non-profit organizations.
  • Experience and understanding of diverse funding streams and complex financial reporting.
  • Entrepreneurial in approach to management and program development with an understanding of the unique nature of start-up organizations.
  • Commitment to quality programs and data-driven program evaluation.
  • Knowledge of principles and processes for providing excellent customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Performance Objectives

Within six months, the COO will be expected to continue to deliver outstanding outcomes while successfully addressing and meeting the following:

  • Knowledge of all programmatic and operational functions of 412 Food Rescue
  • Deep understanding of current relationships with community relationships and partners, both funding and programmatic.
  • Creation of a detailed plan focused on revenue generation and stewardship of community relationships.


412 Food Rescue is committed to equitable pay and fair employee benefits. The position salary will reflect the experience and commitment of the hired candidate.

How to Apply

412 Food Rescue has retained Nonprofit Talent to assist with this important organizational change process. Specific questions related to the position may be emailed to Michelle Pagano Heck, President, at Applications are not accepted at this email address. Please direct all inquiries related to this position to Nonprofit Talent, and do not contact 412 Food Rescue.

Resume, position specific cover letter, and salary expectations may be uploaded here:

APPLICATIONS ARE DUE BY 5PM on November 6, 2019

412 Food Rescue is an equal opportunity employer.

To apply for this job please visit