Program Coordinator

Website crossroadspgh Crossroads Foundation

Where Potential Finds Its Path

Hours:  Full Time salaried position (40 hours week)


The Program Coordinator serves as the main point of contact for staff and scholars regarding all Crossroads programs and ensures clear and consistent communications, logistical preparation, effective implementation, and outcomes-focused evaluation of all programming.  The Program Coordinator reports to the Director of Programs and works closely with the Director of Student Support Services to plan and implement programs that support the academic, personal-social and college and career development of the Crossroads scholars.  In addition, the Program Coordinator will collaborate with the Office Administrator to ensure the proper and efficient management of program details.

Reports To:  Director of Programs

Essential Duties & Responsibilities:

  • Coordinate logistics and support for all academic year and summer programs offered to Crossroads Scholars.
  • Work with direct service staff to identify scholars for programs and encourage participation.
    Arrange transportation, venues, supplies and staffing as needed for each program
  • Maintain program calendar and coordinate scheduling with Office and Program Administrator
    Communicate program dates, expectations and details in a timely manner.  Follow up with reminders and other information as appropriate
  • Maintain records related to programming including attendance, partnership contacts, activities and curriculum, evaluations and any associated expenses
  • Enter all program compliance data and provide direct service staff with regular updates.
  • Develop and maintain electronic folders of important program communications, partnership agreements, releases, and written curricular materials
  • Submit invoices for payment and document expenses related to programs, guest speakers or supplies.
  • Prepare program reports as requested by the supervisor or executive director.
  • Collaborate with staff, external partners and scholars and families to implement quality programs that meet the academic, personal-social and college and career needs of the scholars.
  • Work with designated staff leads for each program to prepare and implement programming that best meets needs of scholars.
  • Build working relationships with external program partners including businesses, universities and organizations that host or support Crossroads programs
  • Administer program assessments to scholars and parents;  solicit feedback from various stakeholders in order to improve programming and meet identified needs
  • Assist Director of Programs with program debriefs and evaluations
  • Support the development of emerging programs that enhance Crossroads mission and strategic plan by assisting with scheduling, communication and logistics.
  • Work in collaboration with staff to identify programming needs for new initiatives and meet those needs
  • Plan and organize events that provide for social interactions and celebration of accomplishments of scholars, staff and families.
  • Schedule annual social events for scholars, parents such as the summer picnic and Christmas party
  • Plan and present “milestone” events like the Graduation banquet and the Scholar Achievement Awards to recognize scholar accomplishments
  • Support a successful transition to college for Crossroads graduates through the “Reach Up” Initiative
  • Oversee all aspects of the high school to college transition including transition workshops, communications strategies and 500th Fund disbursement.
  • Prepare related reports and update contact records consistently and accurately
  • As needed, coordinate communications and efforts of counselors, volunteers and school personnel related to the college search and selection process for senior scholars.
  • Collaborate with the Development Department to ensure continued engagement of alumni after first year in college.
  • Use technology to engage constituents in Crossroads programming
  • Provide content, when appropriate, for upload to website; document programs using photography, video clips, etc., and prepare media related to programs as requested.
  • Use social media and websites to inform parents and scholars of upcoming programs.

Qualifications and Experience Needed:


Bachelor’s Degree required. Degree or concentration in education, psychology, social work or other related field.

Knowledge and Experience

The incumbent must possess knowledge of and experience with teen behavior and development.  Prior work experience in a youth-serving organization or educational setting is required, with some experience in program administration preferred.  The incumbent must also demonstrate strong communication and organizational skills as well as an enthusiasm for and commitment to the mission of Crossroads Foundation.

This position also requires:

  • Accuracy & attention to detail
  • Strong technological skills
  • Excellent organizational and communications skills
  • Ability to work well with different constituencies
  • Personal Initiative, Dedication and Follow through
  • Ability to work on multiple projects simultaneously

Compensation: $39,000 to $44,000 annually

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