Director of Human Services

Website WestmdCountyPA Westmoreland County


In Westmoreland County, Pennsylvania, nearly 160 nonprofit and government agencies provide human services to tens-of-thousands of clients across six cities, 38 boroughs, and 21 townships spanning one of the Commonwealth’s largest counties by population (nearly 350,000) and land mass (1,028 square miles).

Supported by Westmoreland County, the United Way of Southwestern Pennsylvania and the Community Foundation of Westmoreland County engaged consultants, The Hill Group, to assess the effectiveness of human services throughout the county and make recommendations for improvement. As a result of this comprehensive assessment and report, the Commissioners of Westmoreland County announce the creation of the Westmoreland County Department of Human Services with the launch of the search for the inaugural Director of Human Services (the Director).

With funding provided by the RK Mellon Foundation, in cooperation with the United Way and the Community Foundation, the new Department of Human services aims to better integrate the County’s human services departments, explore new funding opportunities, and ultimately serve the larger Westmoreland County community with access to a continuum of care that adheres to nationwide human services best practices.


Human Services build, maintain, and repair the means of well-being that people need to thrive and be self-sufficient, especially those who are vulnerable, by providing prevention, intervention, and advocacy support for all.


Physical, mental, and social well-being will be hallmarks of Westmoreland County. We will strive to create a Human Services ecosystem in Westmoreland County, particularly for our most vulnerable residents.


  • Accessible: Ensuring that every vulnerable individual in need can obtain services in a timely and convenient manner.
  • Adaptive: Creating a data-driven human services delivery model which strategically responds to evolving needs.
  • Equitable: Meeting the specific needs of children, individuals, families, and communities through culturally responsive, individualized services.
  • High Capacity: Equipping providers, other natural supports, and individuals with necessary tools, training, and resources to achieve sustainable, long-term impact.
  • Integrated: Creating a cohesive “no wrong door” human services delivery model for clients with seamless connections between providers that enable holistic and comprehensive support.
  • Trauma Informed: Realizing, recognizing, and responding to the physical, psychological, and emotional impact of trauma for providers and clients.

The Department of Human Services will bring together the following departments:

  • Veteran’s Affairs
  • Children’s Bureau
  • Area Agency on Aging
  • Behavioral Health/Developmental Services (including Health Choices)
  • Human Services (includes Drug Overdose Task Force and Emergency Rental Assistance)

More information on Westmoreland County can be found here:

Position Overview

Reporting to the Commissioners of Westmoreland County, the Director will oversee the entirety of the Department of Human Services budget, totaling nearly $90M, with six direct reports. The Director will take ownership of the large-scale integration project of Human Services departments and align county needs, remove obstacles, reduce excess in the system and provide a unified direction for human services in the region. This will also require strategic planning efforts to establish and set goals for the Department of Human Services.

The Director is primarily responsible for the following:

Program Leadership

  • Drives development and implementation of a Strategic Plan.
  • Oversees development of departmental budgets, with approval by the Commissioners.
  • Identifies and develops programmatic goals, objectives, and priorities that are in accordance with the Department’s mission; develops strategies to execute these goals.
  • Identifies potential resources for increased federal and state funding.

Organizational Management

  • Leverages technology infrastructure.
  • Reviews alternative fund models (Blended and braided funding, collaborative funding models, and private foundation funds)
  • Implements continuous improvement culture which will enable Westmoreland County to periodically assess performance and initiative corrective action and continuous improvement efforts.
  • Creates a culture of collaboration and sharing across all departments as well as relevant county providers.
  • Creates shared database of clients.
  • Develops common intake referral form.
  • Enhances role of Human Services Advisory Committee.

Community Relations

  • Increases community outreach efforts.
  • Garners regular quantifiable feedback through community needs assessments, surveys, advisory groups, and public sessions to improve the state of Human Services in the county.
  • Represents the Department and acts as a liaison with a variety of federal, state, and local organizations to ensure communication with and input into all processes that impact the mission of the Human Services Department. Serves on relevant community, state, and national task forces, committees, and boards to ensure recognition and representation Westmoreland County.
  • Cultivates and leverages partnerships across various Westmoreland County agencies and seeks out new synergies.

Knowledge, Skills, and Abilities

Westmoreland County seeks a leader with deep experience with nonprofit and public systems, with a dedication to the human services that uplift our region. This position requires a confident, forward-focused leader who has significant history and demonstrated experience in management, strategic planning, and the ability to collaborate with diverse stakeholders. An experienced nonprofit leader, the successful candidate will be a have deep passion for providing high-quality programs and opportunities for populations in need. In addition, the ideal candidate will be an articulate, patient, politically astute, and goal-oriented individual who is able to communicate effectively and spearhead the integration of services in Westmoreland County.

Demonstrable experience, competencies, and qualifications include:

  • Experience leading Human Services programs that use best practices and innovation to effectively serve residents-in-need to maximize their health, well-being, and self-sufficiency.
  • Educational background aligned with the requirements of the position.
  • Deep understanding of an integrated model approach to management.
  • Adept at building effective teams and motivating others to achieve more, particularly in complex and dynamic organizations. Working style that is transparent, encouraging, and collaborative.
  • Strong written and verbal communication skills; a persuasive and passionate communicator with strong public speaking ability. Ability to effectively communicate uniformly across bureaus.
  • Collaborative and supportive management experience.
  • Ability to mentor, lead, and motivate staff in a complex, integrated, and multi-disciplinary service environment that fosters mutual respect.
  • An understanding of the structures and funding models of most of the categorical programs represented by the department.
  • Ability to generate revenue from varied sources.
  • Demonstrated political acumen with the ability to negotiate the political challenges of county, as well as state, systems.
  • Successful track record with creating and maintaining relationships with funders and community institutions.
  • Interpersonal skills including the ability to motivate, negotiate, and persuade stakeholders into a course of action in a community context.

Performance Objectives

In the near term, the new Director will deliver outstanding outcomes while successfully addressing the following in the first 6-12 months:

  • Develop a Strategic Plan to guide the new Department and unify the previously siloed agencies.
  • Explore and present new and innovative funding strategies and models to the Commissioners.


This position offers a competitive salary in the $110,000 – $130,000 range and a progressive benefits package.

DEI Imperative

Westmoreland County seeks to recruit candidates for employment that represent our diverse community in race, gender, religion, sexual orientation, and ability. Inclusive and equitable in our recruitment and retention practices, we are dedicated to uplifting diverse opinions and backgrounds in order to grow and evolve as a welcoming community for all.

How to Apply

The Westmoreland Community Foundation has retained Nonprofit Talent to assist with this important organizational change process. Specific questions related to the position may be emailed to Michelle Pagano Heck, President, at Please direct all inquiries related to this position to Nonprofit Talent, and do not contact Westmoreland Community Foundation.

Resume, position-specific cover letter, and salary expectations can be uploaded here:


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