Executive Director

North Hills Community Outreach



Website NHCOhelps North Hills Community Outreach

Mission and Organization

North Hills Community Outreach (NHCO), with offices throughout Northern Allegheny County, is a 501(c)(3) nonprofit organization that provides a wide variety of services to low-income individuals and families in need. Established in 1987 as a result of devastating flooding in the North Hills, NHCO has expanded its services over the last three decades from community-centered disaster relief to basic needs like food, transportation, and self-sufficiency programs. With five offices and one community garden, NHCO one of the most well-respected human services organizations in Allegheny County. NHCO’s parent organization is St. Paul’s United Methodist Church.


NHCO is a community- and interfaith-based organization addressing the needs of people in crisis, hardship and poverty.


Northern Allegheny County is a sharing community where no one is cold, hungry or alone.

NHCO adheres to following values to aid in their mission:

  • Faith: Recognizing the love of God for everyone
  • Compassion: Treating all individuals with dignity, understanding, and caring
  • Empowerment: Fostering self-sufficiency and improved quality of life
  • Stewardship: Managing resources in a trustworthy and responsible manner for the good of the community

From 2018-2019 alone, NHCO provided 30,407 services to 3,612 local families in need. With a dedicated staff of 28 and a large army of volunteers, NHCO strives to help the community nourish its neighbors and provide the fundamental resources needed to build a better tomorrow. NHCO boasts a large variety of free programs aimed at addressing these concerns:

  • Food Pantry:  NHCO operates three food pantries in Northern Allegheny County, including Allison Park, Millvale and Bellevue.
  • Pathways Program: A program to assist in the making and achieving of goals.
  • Services for Seniors: A variety of services that help older adults in the greater North Hills community live healthy and safely with dignity at home.
  • Sharing Projects: NHCO holds various collections throughout the year, then distributes the donated goods to those in need.
  • Ask the Attorney: Free, 30-minute legal consultations to eligible low-income residents with a volunteer attorney.
  • Education Assistance: A program that helps non-traditional adult students in need reach their education goals.
  • Employment Services: Connects unemployed adults with a professional career counselor who assesses their skills, employment needs, and barriers to employment.
  • Smart Investments for Women: Small financial grants are available to help ease a personal crisis.
  • Free Tax Preparation: Help for low-income families through the United Way’s Free Tax Prep program.
  • Transportation Assistance: A program that offers several ways to help local people in need meet and overcome transportation challenges.
  • Utilities and Emergencies: NHCO provides assistance to qualifying families with utilities through various programs.

Position Overview

NHCO requires an experienced leader to guide the organization to a sustainable future. The Executive Director will have a passion for food equity and justice; an understanding of food systems and the interconnected web of activities, resources, and people involved in sustaining good health. Responsible for a budget of over $3 million, the new Executive Director must show a demonstrated commitment to the sustainability and growth of NHCO’s initiatives and programs, representing the organization with integrity and exemplary interpersonal skills at all times.

NHCO seeks a leader with a deep understanding of the operational needs of a growing, multi-office nonprofit and one with empathy and compassion for the individuals and families served by the organization. Externally-focused with a strength in relationship-building and resource development, the Executive Director needs to be a strategic thinker who can elevate NHCO’s visibility and priority-level within the community.

The Executive Director is primarily responsible for the following:

Leadership and Management

  • Ensures ongoing excellence of programs and initiatives, rigorous program evaluation, and consistent quality of finance and administration, fundraising, communications, and operations.
  • Manages the Staff with transparency and respect, creating a workplace that is professional and positive. Engages employees in strategic discussions and empowers them to improve organizational culture.
  • Balances time effectively between multiple offices ensuring all Staff receive the support they need to thrive as professionals and grow their programs strategically.
  • Identifies and engages with key community leaders, forms strategic alliances, and regularly surveys the broad human services community to keep abreast of new thoughts and strategies.
  • Assesses the effectiveness of organizational programs through measurable, objective, and quantitative evidence and shares data with appropriate stakeholders.

Revenue Generation and Community Relations

  • Creates and maintains relationships with current philanthropic partners while also identifying and cultivating potential opportunities with other major donors.
  • Grows fundraising efforts and overall dollars by directing development efforts, setting and achieving financial goals, and personally soliciting gifts.
  • Oversees brand strategy; ensures messaging is cohesive and impactful.
  • Represents the organization and its brand messaging to the public, the private sector, and government leaders while also being accessible to and cooperative with the media.
  • Promotes awareness of hunger and its related issues throughout the community through presentations and involvement at community events.
  • Facilitates partnerships among groups outside of the organization that have a vested commitment to hunger and socioeconomic mobility.

Board Relations

  • Maintains open channels of communication with Board members in order to solicit feedback to better perform duties as a servant-leader.
  • Provides on-going education to the Board of Directors on emerging issues and unmet needs.
  • Generates and tracks metrics that monitor the performance of the organization with respect to the mission and key objectives of the organization.
  • Provides leadership in developing organizational, program, and financial plans with the Board of Directors and carries out plans and policies authorized by the Board.
  • Prepares and presents mission and programmatic information at each meeting to ensure Board understanding of the work and people associated with the organization.
  • Fosters increased collaboration with Board in fundraising and community outreach.

Knowledge, Skills, and Abilities

The new Executive Director will have demonstrated success with strategic planning, fundraising, organizational management, and program development in the nonprofit sector. The successful candidate will have broad nonprofit management experience and financial acumen. The Executive Director will have overall strategic and operational responsibility for NHCO’s staff, programs, budget, and execution of its mission. Knowledge of poverty issues, and/or experience in food equity is preferred.

All candidates should have exceptional and proven nonprofit management, leadership, relationship management, and resource development experience, as well as possess a combination of the following skills and attributes:

  • Educational background that supports the needs of the position.
  • Past success working collaboratively with partners, including but not limited to corporate and business leaders, philanthropic leaders, like-minded organizational partners, and a Board of Directors.
  • A successful track record with fundraising from diverse sources.
  • Strong knowledge of how marketing, communications, and public relations can further fundraising efforts, and a track record of using these tools to improve and optimize these efforts. Adept at social media and online marketing.
  • Technologically savvy; able to navigate both new and existing technology to streamline processes.
  • Demonstrated success in creating and promoting a diverse, inclusive, and respectful workplace environment. Working style that is transparent, encouraging, and collaborative, focusing on team member growth and engagement.
  • Experience and confidence with public speaking before a wide range of professionals and community audiences.
  • Advanced strategy and planning skills; demonstrated success with program development.

Performance Objectives

In the near term, the new Executive Director will be expected to continue to deliver outstanding outcomes while successfully addressing the following in the first year:

  • Assess the current strategic plan. Make recommendations as to the action plan that will support the strategy for one year.
  • Audit the fundraising efforts of the organization with a comprehensive evaluation of where funding is/has been received with the identification of potential new activity/sources of revenue.
  • Evaluate the current Staff and Board structure to assure maximization of resources and talent, developing a narrative that supports the organizational chart.


This position offers a competitive salary, up to $130,000, commensurate with previous experience and demonstrated skills. NHCO provides a competitive complement of benefits to employees.

How to Apply

North Hills Community Outreach has retained Nonprofit Talent to assist with this important organizational change process. Specific questions related to the position may be emailed to Michelle Pagano Heck, President, at Michelle@NonprofitTalent.com. Applications are not accepted at this email address. Please direct all inquiries related to this position to Nonprofit Talent, and do not contact North Hills Community Outreach.

Resume, position specific cover letter, and salary expectations may be uploaded here:




North Hills Community Outreach is an equal opportunity employer.

To apply for this job please visit nonprofittalent.applytojob.com.