Volunteer Support Specialist

Girl Scouts Western Pennsylvania

http://www.gswpa.org

Website Girl Scouts Western Pennsylvania

Location: Pittsburgh or Greensburg

Girl Scouts is the preeminent leadership development organization for girls in kindergarten through twelfth grade, and our mission is to build girls of courage, confidence, and character. At Girl Scouts Western Pennsylvania, we’re committed to providing every girl the chance to practice a lifetime of leadership, adventure, and success.

As a member of the Volunteer Support team, you provide leadership and support to our girls and adult volunteers. You work and engage volunteers and foster positive relationships with members that are critical for member retention.

Essential Functions:

  • Provide insight to the development of innovative strategies and effective services for supporting girl and adult membership;
  • Manage assigned volunteer teams to effectively support and engage adult troop volunteers in assigned geographic areas to ensure delivery of program and services to girls;
  • Support the council’s volunteer management system including the recruitment, selection, placement, development, training, recognition, and re-assignment of service unit volunteers;
  • Conduct yearly assessments of service unit health as well as developing action plans when needed;
  • Participate in leader meetings for Service Units of responsibility;
  • Spearhead renewal activities in the service unit and at the troop level;
  • Facilitate the effective flow of communication between volunteers and council staff;
  • Meet girl and adult retention goals for assigned service units;
  • Provide customer service and support for adult volunteers in established volunteer group;
  • Implement and contribute to recruitment efforts planned in partnership with the recruitment team;
  • Support volunteers in working collaboratively and productively to manage grievance and conflict;
  • Answer, problem-solve and respond appropriately to all assigned inquiries including, but not limited to, email, phone and walk-in customers;

Requirements:

  • Degree in social services, psychology, or related humanities field or equivalent professional experience;
  • Minimum of 2 years of work experience in related field with experience in volunteer management and support;
  • Ability to work independently, manage multiple projects and meet deadlines;
  • Top notch communicator – writes well, confidently presents to groups, facilitates effective two-way communications, and communicates in a clear and understandable manner appropriate for the audience;
  • Strong computer skills in Microsoft Office, Outlook and willingness and ability to learn new systems;
  • Working knowledge of Salesforce a plus;
  • Must possess a can-do mentality, be responsible, and be a lifelong learner;
  • Must be organized, detail orientated, and customer focused;
  • Ability and willingness to work and maintain a flexible schedule, as needed, to include some evenings and weekends;
  • Have reliable transportation and be able to travel throughout assigned area and western PA;

TO APPLY:

Submit cover letter, resume and salary requirements to recruiting@gswpa.org

To apply for this job email your details to recruiting@gswpa.org