Refugee Case Manager

Website helloneighborhq Hello Neighbor

Working from our Pittsburgh, PA office, the Refugee Case Manager offers support and services to refugees to help them successfully make a new home in the United States. This is a hybrid role providing services for both the Reception and Placement (R&P) clients and the Matching Grant (MG) clients. The Refugee Case Manager will provide required services for newly arriving refugee families both directly and through engaging with churches, volunteers, landlords, service providers, and community organizations to facilitate self-sufficiency among clients.

This is a newly created position at Hello Neighbor and an exciting opportunity to join a fast scaling early-stage nonprofit. This position reports to the Founder and CEO.

Key Responsibilities:

Case Management (50%)

  • Ensure completion of necessary pre-arrival preparations and services, including housing & provision of material needs
  • Collaborate with Community Sponsorship teams to arrange airport reception
  • Conduct comprehensive assessments to create individualized self-sufficiency plans that guide services during the resettlement period
  • Perform required home visits and evaluations throughout the resettlement period and additional as needed
  • Provide Cultural Orientation to all eligible adults, conducting follow-up as necessary
  • Connect client to means of ongoing support through referrals & coordinating access to other Hello Neighbor programs or external resources
  • Provide continuous case management to address barriers to self-sufficiency
  • Ensure provision of all necessary Core Services
  • Coordinate Volunteers & Interns to provide direct services to clients as needs arise
  • Undertake other duties as assigned
  • Submit monthly, semi-annual, and annual program reports in collaboration with the CEO

Match Grant Client Services (50%)

  • Screen incoming refugee arrivals and other participating populations for eligibility for the Match Grant program
  • Provide orientation and enroll clients within the Match Grant program when applicable
  • Conduct comprehensive family assessments with each client at the time of enrollment, 120 days, and 180 days and make referrals to additional services as needed
  • Perform home visits and evaluations during the Match Grant period
  • Collaborate with Employment Services staff to provide ongoing case management, including budgeting assistance, throughout the six months within the MG program.
  • Provide Match Grant specific services, such as budgeting workshops

Program Responsibilities:

  • Actively participate in department meetings, staff development opportunities, program training, community activities, and organizational events
  • Complete assurances in a timely manner, including confirming any UST relationship & resources available to serve the case
  • Conduct AOR screenings to determine eligibility & coordinate the scheduling of an AOR filing
  • Develop & Strengthen Cultural Orientation/ Life Skills Curriculum in response to identified gaps
  • Provide R&P training and supervision to interns
  • Maintain accurate records of client files, case notes, database entries, and reporting records

Internal Collaboration:

  • Participate with other internal staff in regularly scheduled case briefing meetings to monitor client progress, adjust case plans, and effectively address the needs of clients
  • Communicate regular R&P updates with Program Services Director
  • Participate in conference calls and regular communication with Hello Neighbor

External Collaboration:

  • Communicate regularly with service providers to ensure timely service delivery
  • Advocate on behalf of refugee families when necessary
  • Ensure timely communication with volunteers and churches involved with refugee families, in coordination with the Mission Services Department
  • Attend all State and Coalition calls/meetings/training as appropriate
  • Continuously create new opportunities in the community for refugee services and integration including housing options, medical service partners, and educational opportunities

Preferred Qualifications:

  • Bachelor’s Degree in Education, Social Work, or similar degrees
  • Requires 4+ years of related and/or applicable work experience and a demonstrated ability to effectively work with refugee and immigrant communities
  • Car, valid driver’s license and proof of insurance
  • Alignment with and support of Hello Neighbor’s core values
  • Flexibility and ability to work nights and weekends as needed

About You:

  • A team player
  • Energetic, motivated and hardworking
  • Ability to take direction and work independently, as well as collaboratively
  • Ability to take initiative and manage multiple tasks and projects at a time
  • Passion for community building, refugee and immigrant rights
  • Ability to communicate with diverse communities
  • Excellent writing, communication and organizational skills
  • Living migration experience and fluency in other languages a plus


  • This is an in-house position at our Pittsburgh, PA office
  • Estimated start date: November/December
  • Salary range: $40,000-43,000

To Apply:

We are accepting applications on a rolling basis until October 31st. Selected candidates will be invited to interview in November.

To apply for this job please visit