Position Summary:

The vision of JFCS Career Development Center is to develop a skilled workforce where all people have the opportunity to reach their employment potential in a thriving local economy. The mission of JFCS Career Development Center is to help individuals of all abilities and backgrounds to become employed by connecting employers and workers. The JFCS Career Development Center team works together as a unit assisting each client define career goals and develop a meaningful plan to reach their potential.

The Program Assistant is a primary contact for clients enrolled in government funded programs through JFCS Career Development Center for job search assistance and is responsible for ensuring seamless programming for clients.  The Program Assistant orients, assesses and monitors client status and submits written and verbal communications for government contracts.  The Program Assistant works as part of the administrative team of JFCS Career Development Center on reporting, data entry, filing, and client communication to meet all client needs in a timely and effective manner. The Program Assistant works closely with career counselors, Employer Relations Specialist, CDC Director, and others to ensure compliance and success for clients as well as grant-funded programs.

About JFCS

JFCS is known as a local leader in providing innovative and effective social service solutions to problems facing families and individuals of all ages and walks of life.  Support ranges from counseling services, career services, guardianship services, immigration legal services, refugee and immigrant services, scholarship services and we run the Squirrel Hill Food Pantry.  We offer support without regard to race, color, religion, ancestry, national origin, place of birth, gender, sexual orientation, familial status, age, handicap or disability.

Qualifications:

• Background in human/social services, social work, and with government reporting strongly preferred
• Ability to communicate effectively with prospective and current clients of all abilities and backgrounds, community partners and funders.
• Ability to work well with individuals of diverse backgrounds including mature workers, recent graduates, individuals with disabilities, immigrants/refugees, and those with limited English proficiency and understanding
• Strong written and oral communication skills.
• Excellent organizational skills with the ability to multi-task. This position requires a strong ability to manage multiple projects at once.
• Commitment to customer service environment and ability to work as part of a team.

Duties and Responsibilities:

• Assess potential adult and youth clients for fit in agency programs and/or services.
• Refer clients to “best fit” counselor with a written explanation of client’s current career situation.  Open client files in database and send introductory e-mail.
• Provide critical needs support, including internal and external referrals, resources, and coordinate direct assistance for youth and adult clients.
• Orient and instruct clients in government funded programs, explain expectations, and ensure all data is collected and recorded in a timely manner.
• Act as liaison in verbal and written communication with government funder contract representatives.
• Monitor ongoing client status in contract programs for adult and youth programs in terms of enrollment, placement, termination and retention and ensure all documents are completed in timely manner.
• Work closely with fiscal department to prepare contract bills with accompanying forms.
• Make retention contacts by phone or e-mail.  Contact clients and/or supervisors about retained clients based on requirements of grants.
• Gather summary statistical information for contracts grants, audits, etc.
• Prepare ongoing program status statistical reports on monthly basis, ensure Administrative Coordinator and Director has access to all reports in a timely manner.
• Assist the Director and Grant Writer with program reports in order to satisfy requirements of funders.
• Conduct new client orientations, workshops, resume reviews and other client activities.
• Provide administrative and technical support for workshops and events.
• Work with IT to create and run reports and ensure accuracy.
• Participate in training and development activities.
• Act as relief receptionist for JFCS.
• Other duties as assigned.

Application:

Please email cover letter and resume to jobs@jfcspgh.org with “CDC Program Assistant” in the subject line.