Assistant Director, Quality Improvement

Website MHY Family Services

Do you enjoy providing organizational support to help improve the quality of programs and outcomes? Then consider joining MHY Family Services’ Quality Improvement Team. Apply now and become part of the supportive and dynamic culture that MHY Family Services has to offer!

Benefits Include:

  • Full time/salaried position
  • Excellent medical, dental, and vision benefits
  • Employer paid life insurance & short-term/long term disability insurance
  • 403(b) Retirement plan w/ Employer Match
  • PTO offered within the first year of employment
  • Paid Holidays
  • Tuition Reimbursement
  • Growth & Development Opportunities

Why MHY Family Services? 

MHY Family Services is an organization that you can be proud to be a part of, where you will be coached, challenged, and empowered to grow as a person and a professional. MHY Family Services (MHY) is over 140 years old and a non-profit organization that provides support and services through residential, educational and community-based programming all over Pennsylvania, primarily in Western PA.

MHY strives to meet the changing needs of at-risk youth and their families through a practical and holistic approach to treatment. Youth and families have the opportunity to learn skills that help them manage and cope with trauma-based issues and to re-engage with home, school and community.

About the Assistant Director of Quality Improvement position:

Coordinates Performance and Quality Improvement activities throughout MHY Family Services by effectively assessing, developing, implementing, analyzing and reporting on the processes, procedures and outcomes of programming and operations, in collaboration with staff and management.  Coordinates and improves the implementation and use of the organization’s electronic health record and optimizes intersections between the EHR and QI processes.  Ensures that MHY Family Services is in compliance with standards, regulations and contract parameters and terms, including accreditation, PA Department of Public Welfare (DPW,) and Sanctuary.  Supports the Executive Director as needed with QI responsibilities or projects as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

  • Serves as MHY’s corporate compliance officer, facilitating and implementing performance and quality improvement processes in compliance with accreditation, DPW, Sanctuary and current industry best practices, as approved.
  • Serves as the coordinator for effective use of the electronic health record including implementation, quality improvement and training
  • Develops systems and outcomes measurements for programs and operations according to regulations, accreditation standards or grant requirements.
  • Collaborates with departments to develop integrated QI initiatives and EHR practices.
  • Collects aggregate data on QI plans and outcomes, and provides reports and analysis for leadership, managers, staff, stakeholders or others as needed.  Maximizes the integration of QI and the EHR where possible and applicable
  • Serves as project manager for the organization’s programming in alignment with accreditation, contract compliance, service agreements, and regulations.
  • Identifies key client and service area characteristics to be linked to outcomes information.
  • Develops and leads utilization review processes, and facilitates meetings with the Utilization Review Committee in compliance with regulations.
  • Facilitates the performance and quality improvement committee.
  • Conducts client and consumer self-audits and record reviews individually or within a committee setting to ensure compliance with MHY, state, and county regulations and requirements.
  • Provides training to staff on assigned topics related to performance improvement and measurement, as well as the electronic health record.
  • Develops and recommends revisions to assist in maintaining accreditation status.
  • Collaborates with other managers and leadership on the development and delivery of training in key compliance areas.
  • Coordinates with peers and other organizations in the industry to identify and develop possible shared training opportunities.
  • Regularly attends meetings as required, and ensures that individual meetings occur with colleagues as necessary.
  • Remains current on developments and trends in the child and family services sector, in addition to human service needs in throughout local counties.
  • Supports compliance and the effective communication of policies and procedures.


This position supervises the Quality Improvement Specialist and Medical Records Specialist


Minimum of a related Bachelor’s degree in a Human Services field, and three years of prior direct experience in QI or program evaluation in the Human Services industry required; graduate degree is preferred.  Must possess demonstrated project management experience, and a strong working knowledge of accreditation requirements, such as COA, JCAHO or CARF.  Must possess excellent interpersonal skills, communication skills and be able to work independently and in conjunction with diverse departments and colleagues.  Must possess demonstrated PC skills including common MS Office applications.  Must possess a valid PA driver’s license with an insurable driving record.  Act 33, 34, and FBI clearances required.


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