Office Manager – I&DD Services

Milestone Centers, a subsidiary of Partners For Quality, Inc.


Website PFQJobs Milestone Centers, a subsidiary of Partners For Quality, Inc.

ORGANIZATION: Milestone Centers, Inc.
DEPARTMENT: Intellectual & Developmental Disabilities (I&DD)
POSITION: Office Manager
STATUS: Full Time; 37.5 hours / week
SCHEDULE / HOURS: Monday through Friday; 7:00 AM to 3:00 PM; some flexibility required
LOCATION: Monroeville
SALARY / WAGES: Please submit wage requirements with resume and / or online application

Milestone Centers, a subsidiary of Partners For Quality Inc., is a nonprofit, community-based human services agency supporting individuals with behavioral health challenges and intellectual & developmental disabilities in communities throughout Western Pennsylvania. Our Agency oversees 20 residential settings, two outpatient offices, three adult training facilities, a prevocational enterprise program, a consumer drop-in center, habilitation services, and two Health Care Quality Units in Butler and Warren, which train professionals in 18 counties. Milestone Centers has earned certification from the Sanctuary Institute for providing trauma-informed care.

The I&DD Office Manager is responsible for the coordination and completion of support tasks necessary for the smooth daily operations of I&DD Services. Duties include, but are not limited to:

  • Supervision of Office Assistant(s), including recruitment, hiring, training and evaluation of staff
  • Coordinate and monitor the assignment of office support tasks such as typing of correspondence, answering of phones, entering of information into the Vertex and Qualifacts systems, etc.
  • Assist with licensing procedures for all Residential (6400), Life Sharing (6500), Adult Day (2380) and Pre-Vocational (2390) programs
  • Entry of training information and hours for Residential and Adult Day staff to the College of Direct Supports and/or into the tracking database
  • Track and schedule Residential Individual Service Plans updates and meetings
  • Assist with updating medical and other Residential client information forms
  • Oversee supply needs of the IDD facilities including assistance with purchasing and coordination of deliveries and distribution
  • Oversee Enterprise facility petty cash account
  • Create standardized processes and databases to be used by office support staff
  • Provide back-up to other office support staff as needed


  1. Business / Clerical School or High School diploma AND three years diverse office experience
  2. One year of supervisory and/or leadership experience
  3. Knowledge of computer systems including integrated software and Windows Operating systems
  4. Excellent Interpersonal relations, Initiative, Reliability, Multi-Tasking and Professionalism skills
  5. Act 33, 34 and (if applicable) FBI Clearances


Please submit wage requirements with resume and / or online application


Employees have the opportunity to earn additional money through various incentive programs:

  • $1,000 Employee Referral (for successfully referring someone to employment)


Full Time employees enjoy a comprehensive benefits package:

  • Health, Dental and Vision Insurances (United Healthcare)
  • $1,200 cash payout option in lieu of Health Insurance coverage
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • 15 to 27 Paid Days Off / year
  • 8 Paid Holidays
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
  • Supplemental Insurance (AFLAC)
  • Optional 401(k) with Employer match


  • Paid orientation and training
  • Free parking (select locations)
  • Employee Activities, Rewards and Recognition Programs
  • Cell Phone discount (Verizon)
  • Comprehensive Employee Assistance Program
  • Credit Union
  • Educational Leave
  • Legal Services (Legal Shield)


Interested applicants can choose to apply in any of the following ways:

  • Complete an employment application online
  • Email resumes:
  • Fax resumes: 412-824-8160
  • Drop off resumes or apply in person: Partners For Quality, 250 Clever Road, McKees Rocks, PA 15136

If you need any assistance or require an accommodation to apply please contact us at 412-446-0700.

Partners For Quality and its family of agencies are an equal opportunity employer


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