Project T Coordinator

Website SisTersPGH SisTers PGH

SisTers PGH is a BLACK and TRANS-led non-profit organization.

SisTers PGH is looking for a Program Coordinator to become a part of our work to end the homelessness crisis faced by our transgender and nonbinary communities of Pittsburgh/Allegheny County. Our care practice is rooted in harm reduction, human rights principles, economic and social justice, along with a commitment to empowerment and pride in finding solutions from our own community. This position is a full-time position.

This position would start within SisTers PGH’s Project T Program. Project T is Pittsburgh’s Trans-Led Transitional Housing program, space for our QTBIPOC homeless communities to live as a single-family housing unit. Here they find respite in their time of need while also receiving supportive services to thrive in completion of the Project T program.

The Program Coordinator would be responsible for providing individualized support to program participants on a regular basis. This includes conducting assessments, treatment planning, assisting clients with entitlements and applications (including job and COMPASS benefits), making referrals, providing transportation, financial assistance dispersals, and monitoring the health and well-being of participants. Other duties will include crisis intervention, recording documentation, program evaluation, and creating/maintaining case logs.

Full Time/$20hr – 40hours/per week

Requirements:

  • Minimum requirement of 3+ years of related experience.
  • Must be a resident of Pittsburgh/Allegheny County
  • Extensive experience with and knowledge of QTBIPOC communities and issues, including cultural awareness and ability to work with sex workers, LGBTQ+ people, drug users, formerly incarcerated individuals, people living with HIV/AIDS, mental and physical disabilities, and immigrants.
  • Prior experience working with recently incarcerated individuals is highly preferred.
  • Driver’s license and/or access to consistent and reliable transportation.
  • Communication skills in active listening, critical thinking, reading comprehension, and ability to understand complex information and convey it clearly and effectively.
  • A harm reduction-based understanding to approaching care provision, crisis response, and conflict de-escalation.
  • Previous experience in maintaining client records and confidentiality, preferred.
  • Demonstrates knowledge in government program enrollment. Ability to learn quickly in a new environment and implement complex problem-solving skills, with a high level of organization, attention to detail, and time management.
  • Assessment and counseling skills: high level of capacity in compassionate interpersonal engagement while maintaining professional boundaries, commitment to client-centered care, and confidence in decision making, navigating stages of change, and creating treatment plans.
  • Cover letter, resume, and two references from previous employers required — please reply via email.

Duties:

  • Provide client-centered care and develop comprehensive exit strategies with current residents at Project T or visitors to SisTers PGH.
  • Collaborate with clients to coordinate treatment plans, engage them in programs at SisTers PGH, provide entitlement counseling, assistance with job applications, and referrals to outside services.
  • Understand and explain complex documents and information with the ability to translate information to the clients.
  • Document complaints in accordance with SisTers PGH housing policy and resolve grievances in clear coordination with the Executive Director and SisTers PGH leadership.
  • Coach and develop leadership skills by accurately identifying needs and helping others through consultation and guidance to improve knowledge, encourage mutual trust, and respect.
  • Supervise behaviors within Project T to ensure compliance with all relevant House Rules, Lease Agreements, laws, regulations, and best practices. Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, and providing support.
  • Provide in-home support by coordinating with residents for resource distribution and financial management. Distribute living stipends as available on an ongoing basis. Provide counseling to support healthy financial habits and to address issues that arise around resource access.
  • Maintain all records in compliance with best practices and client security. Produce documentation of the program for internal evaluation during SisTers PGH board meetings. You will be responsible for attending these board meetings, held the last Sunday of each month.
  • Document and record information and take responsibility for storing confidential information in secure digital folders.
  • Obtain necessary information from clients to monitor and evaluate progress toward goals.
  • Communicate clearly with the Executive Director and Administrative Assistant providing complete updates at morning meetings, held Mon-Fri at 10:00 am, and at the end of every shift.
  • Organize plans and prioritize specific goals to accomplish the work, communicate these with the Executive Director.
  • Use computer systems to set up functions, enter data, and process information.
  • Schedule work and activities on a digital calendar that is shared with supervisors and colleagues for transparent coordination.
  • Communicate with people outside the organization as necessary for establishing the client’s next steps in a manner that represents the organization in a professional manner.

Please send a detailed cover letter and resume in your response – If selected you will be contacted for an interview.

To apply for this job email your details to info@sisterspgh.org