Service Coordinator for Self Sufficiency Program

North Hills Community Outreach


Website NHCOhelps North Hills Community Outreach

People helping people through life's many challenges

Responsible for:

Daily provision of the Community Service Block Grant (CSBG) Intensive Case Management Program (funded by the Allegheny County Department of Human Services) in the North Hills Community Outreach North Boroughs CSBG Service Area

Duties include:

  • Screening callers and walk-ins for their appropriateness/eligibility for the CSBG Case Management program
  • Completing assessments of persons to gauge strengths and needs and then developing service plans to (1) alleviate immediate/crisis concerns and (2) attain long-term economic self-sufficiency
  • Regularly contacting and following-up with persons in need to ensure progress toward self-sufficiency
  • Referring persons to other community resources/organizations as needed
  • Ensuring that persons in hardship and crisis receive needed services for which they are eligible and advocating on behalf of clients
  • Organizing community outreach activities and presentations, meeting with community leaders, and developing relationships with community partners to facilitate client recruitment and referrals to the program
  • Assisting clients with LIHEAP, Dollar Energy and Department of Public Assistance applications
  • Maintaining detailed, accurate case notes and goal plans, and completing required data entry in Synergy (CSBG-specific, web-based application) and NHCO databases
  • Other duties as assigned


  • FT, non-exempt, 40 hours per week
  • Monday through Friday (office hours, some flexibility to meet client needs)
  • Evenings and weekends as needed to perform assigned duties


Bachelor’s degree or equivalent experience required


  • Two years of related case management experience required.
  • Proficiency in Google Suite and Microsoft Office applications and accuracy with data entry required.


  • Ability to work independently
  • Capable of managing multiple tasks with deadlines with ease and professionalism
  • English speaking with ability to communicate clearly and concisely, verbally and in writing
  • Normal range of hearing and eyesight to record, prepare and communicate information
  • Eye-hand coordination and ability to operate computer keyboard, printer, copier and other office equipment

Pay Range:


Interested individuals should email a cover letter and resume to: Jacqlyn Boggs

North Hills Community Outreach is an equal opportunity employer

To apply for this job email your details to