Member Relations Manager

Northside North Shore Chamber of Commerce

Website Northside North Shore Chamber of Commerce

Promoting, Connecting, and Supporting Businesses

The Member Relations Manager, working under the supervision of the Executive Director, is responsible for recruiting and retaining chamber members. Key objectives are to: (1) prospect and qualify leads; (2) sell new memberships to non-member firms; (3) provide service to existing members for the purpose of member retention.

Key Tasks and Responsibilities

  • Participates in creating a sales strategy to attract new members
  • Leads the sales function by executing the sales strategy
  • Manages the onboarding process for all new members
  • Interacts with members by phone, email and in person throughout the year using pre-established communication touchpoints
  • Coordinates and executes an effective and efficient membership retention plan
  • Tracks engagement and outreach using association management technology
  • Meets membership goals as defined
  • Adjusts sales strategy when needed, as directed by senior leaders


  • High school diploma or equivalent required, some college preferred
  • Must be able to use a computer, smart phone, and tablet
  • Must be able to respond to and initiate phone calls and email messages
  • Must be able to meet in person with sales leads and members
  • Must be able to attend networking events that occur during evening hours
  • Must have 3+ years of sales experience, preferably in association management
  • Must have professional writing skills
  • Must have analytical and problemā€solving skills
  • Must have strong organizational and time management skills
  • Must have ability to work independently
  • Must maintain a professional demeanor, including while experiencing stress
  • Must have reliable transportation

Key Competencies

  • Building relationships
  • Organization and follow-up
  • Problem-solving
  • Flexibility
  • Communication (writing and interpersonal)
  • Teamwork

Position Details

  • Full-time position with some evening hours required
  • Annual salary of $35,000 to $45,000, dependent on experience, plus commission
  • Health and dental insurance available
  • Flexible schedule and location, with alternative hours and partial-remote work possible

Submit resume and cover letter to by Friday, May 13.

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