The Member Relations Manager, working under the supervision of the Executive Director, is responsible for recruiting and retaining chamber members. Key objectives are to: (1) prospect and qualify leads; (2) sell new memberships to non-member firms; (3) provide service to existing members for the purpose of member retention.

Key Tasks and Responsibilities

• Participates in creating a sales strategy to attract new members
• Leads the sales function by executing the sales strategy
• Manages the onboarding process for all new members
• Interacts with members by phone, email and in person throughout the year using pre-established communication touchpoints
• Coordinates and executes an effective and efficient membership retention plan
• Tracks engagement and outreach using association management technology
• Meets membership goals as defined
• Adjusts sales strategy when needed, as directed by senior leaders

Requirements

• High school diploma or equivalent required, some college preferred
• Must be able to use a computer, smart phone, and tablet
• Must be able to respond to and initiate phone calls and email messages
• Must be able to meet in person with sales leads and members
• Must be able to attend networking events that occur during evening hours
• Must have 3+ years of sales experience, preferably in association management
• Must have professional writing skills
• Must have analytical and problem‐solving skills
• Must have strong organizational and time management skills
• Must have ability to work independently
• Must maintain a professional demeanor, including while experiencing stress
• Must have reliable transportation

Key Competencies

• Building relationships
• Organization and follow-up
• Problem-solving
• Flexibility
• Communication (writing and interpersonal)
• Teamwork

Position Details

• Full-time position with some evening hours required
• Annual salary of $35,000 to $45,000, dependent on experience, plus commission
• Health and dental insurance available
• Flexible schedule and location, with alternative hours and partial-remote work possible

Submit resume and cover letter to info@northsidechamberofcommerce.com by Friday, May 13.