Information Technology Support Specialist

Pennsylvania Coalition Against Rape (PCAR)

Website Pennsylvania Coalition Against Rape (PCAR)


Position Summary

The IT Support Specialist manages the desktop environment for PCAR and NSVRC, including providing support and training organization-wide for software packages and supported hardware. This position also provides technological assistance with special projects and events, tracks and documents IT processes, and backs-up other members and functions of the IT team as needed.

Essential Duties and Responsibilities

Help desk/ support functions:

  • Coordinate and perform desktop support and maintenance for PCAR and the NSVRC.
  • Perform upgrades, updates, maintenance and troubleshooting for approved standard software and hardware.
  • Assist with upgrades, updates, maintenance and troubleshooting for non-standard software, hardware, and networking equipment as needed.
  • Purchase approved equipment and software.
  • Maintain and configure computers including staff entrance and exit tasks.
  • Track and document IT processes and helpdesk requests through Spiceworks software.
  • Maintain accurate inventory of all computer and network equipment and communicate updates to CFO.

Staff training:

  • Provide technology training and orientation for new staff.
  • Provide initial and ongoing training to staff on standard (used by all staff) software.
  • Provide training on supported hardware and peripheral devices as needed.
  • Provide technological assistance and consultation for special projects and events.
  • Facilitate external training as needed.

Software and hardware support:

This position is responsible for installation, configuration, upgrading, updating, and trouble-shooting for approved products including, but not limited to, those listed below.

  • PC and laptop support (Windows OS)
  • Local printers
  • Telephone (physical install, and voicemail setup)
  • Microsoft Windows operating systems
  • Basic administration of Microsoft Exchange and Outlook (add/remove users, create groups, configure email client, and troubleshoot issues)
  • Microsoft Office
  • Internet Browsers
  • Antivirus software
  • Adobe Suite of software


  • Manage hardware inventory and lifecycle procedures.
  • Maintain current knowledge of industry standards regarding security efforts for the organization.
  • Support other members of the IT team as needed to maintain a high level of uninterrupted technology processes for staff.
  • Participate in team and agency meetings, trainings, work groups and events as needed.


Two to three years related experience and/or training; or equivalent combination of education and experience in desktop software support in a network environment with Windows clients and Windows Servers. Bachelor’s degree (B. A.) in Computer Science from four-year college or university preferred.

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