Information Technology Support Specialist

Pennsylvania Coalition Against Rape (PCAR)

http://pcar.org

Website Pennsylvania Coalition Against Rape (PCAR)

$40,000-49,000

Position Summary

The IT Support Specialist manages the desktop environment for PCAR and NSVRC, including providing support and training organization-wide for software packages and supported hardware. This position also provides technological assistance with special projects and events, tracks and documents IT processes, and backs-up other members and functions of the IT team as needed.

Essential Duties and Responsibilities

Help desk/ support functions:

  • Coordinate and perform desktop support and maintenance for PCAR and the NSVRC.
  • Perform upgrades, updates, maintenance and troubleshooting for approved standard software and hardware.
  • Assist with upgrades, updates, maintenance and troubleshooting for non-standard software, hardware, and networking equipment as needed.
  • Purchase approved equipment and software.
  • Maintain and configure computers including staff entrance and exit tasks.
  • Track and document IT processes and helpdesk requests through Spiceworks software.
  • Maintain accurate inventory of all computer and network equipment and communicate updates to CFO.

Staff training:

  • Provide technology training and orientation for new staff.
  • Provide initial and ongoing training to staff on standard (used by all staff) software.
  • Provide training on supported hardware and peripheral devices as needed.
  • Provide technological assistance and consultation for special projects and events.
  • Facilitate external training as needed.

Software and hardware support:

This position is responsible for installation, configuration, upgrading, updating, and trouble-shooting for approved products including, but not limited to, those listed below.

  • PC and laptop support (Windows OS)
  • Local printers
  • Telephone (physical install, and voicemail setup)
  • Microsoft Windows operating systems
  • Basic administration of Microsoft Exchange and Outlook (add/remove users, create groups, configure email client, and troubleshoot issues)
  • Microsoft Office
  • Internet Browsers
  • Antivirus software
  • Adobe Suite of software

General:

  • Manage hardware inventory and lifecycle procedures.
  • Maintain current knowledge of industry standards regarding security efforts for the organization.
  • Support other members of the IT team as needed to maintain a high level of uninterrupted technology processes for staff.
  • Participate in team and agency meetings, trainings, work groups and events as needed.

Qualifications:

Two to three years related experience and/or training; or equivalent combination of education and experience in desktop software support in a network environment with Windows clients and Windows Servers. Bachelor’s degree (B. A.) in Computer Science from four-year college or university preferred.

To apply for this job please visit pcar.org.