Front Desk/Administrative Assistant

Website Pittsburgh Glass Center

About the Position 

The AA will work closely with all PGC staff, but especially with their counterpart in the other full time AA that they share the job with. The AA is part of the administrative team that includes the Outreach Coordinator, Program Director and other marketing and program staff.  Like all PGC staff members, the AA will be flexible and have a positive and helpful attitude. We will do anything it takes to work well together and keep our patrons engaged.

This position acts as point person for reception and visitor services, and meets and greets the general public at the front desk.  The AA will be responsible for greeting people who come to PGC as first-time visitors as well as directing new students to classes in the building. The AA provides general information about PGC and its programs to the public. Answers the telephone and fields calls to appropriate staff members. Works special events as needed and assists with the promotion, registration and implementation of PGC programs.

AA will become proficient at PGC’s online registration system through the PGC website so they can be a class registrar.  The AA will also process payments for classes, workshops, tours, glass sales, etc as needed.

AA will also oversee processing online “Glass-to-Go” kit orders and other retail sales as part of PGC’s shop. The AA will help to keep the retail shop and lobby areas tidy and organized. AA will also be responsible for packaging and shipping workshop items to patrons as needed.

Essential Duties and Responsibilities

  • Opens the lobby and gallery exhibition to ready the spaces for visitors
  • Attracts potential customers by answering questions about PGC both in person and over the phone
  • Creates and maintains customer accounts and records via online registration system
  • Greets and welcomes students and checks them in for their classes and workshops
  • Processes payments for PGC products and services
  • Acts as point person for special events, which will require one to four Friday or Saturday evenings per month
  • Performs other work as required

Knowledge, Skills and Abilities

Top organizational, time management and interpersonal skills are required to operate at a fast pace and handle frequent interruptions. The Administrative Assistant must be flexible, able to multi-task, meet deadlines and handle special requests as they arrive. Knowledge of Office 365, and Google Drive including use of spreadsheets and general database/CRM experience is required. Patience, a cheerful disposition, accuracy and attention to detail, and excellent customer relations are necessary to succeed in this position.

Education/Experience Requirements

Experience with customer service and conflict resolution a plus.  Ability to work collaboratively with another team member who shares the role and communicate effectively with that person.

Other Requirements

PGC is requiring all staff to be vaccinated against Covid 19 and successful applicants must be able to provide proof of vaccination before hire.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions. The work environment characteristics are representative of those an employee encounters in an office environment.

Salary & Benefits

This is a salaried full-time position. Salary is $28,500. Additional benefits include health, dental, and vision insurance, paid vacation, sick time, and complimentary classes at PGC. PGC also contributes to an employer matched Simple IRA for employees after they’ve been on staff for one year.

Diversity Statement

PGC is dedicated to the goal of building a culturally diverse staff that is committed to teaching and working in a multicultural environment and strongly encourages applications from minorities and women. The Pittsburgh Glass Center values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. The PGC does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin in the administration of its educational policies, admissions policies, employment policies, scholarship programs, and other PGC administered programs and activities.

To Apply

Applicants should submit a resume with three references and a cover letter that explains their experience in relation to the work, responsibilities, and qualifications listed here. Applications without cover letters that directly address the candidate’s fit with this position will not be considered. All inquiries and resumes should be sent via email to AAsearch@pittsburghglasscenter.org and applications will be reviewed until the position is filled.

About Pittsburgh Glass Center

Pittsburgh Glass Center is a nonprofit, public access school, gallery and state-of-the-art glass studio dedicated to teaching, creating and promoting glass art. World-renowned artists come here to make studio glass art. People interested in learning more about glass come here to take a class, explore the contemporary gallery and watch live hot glass demonstrations.

As one of the top glass art centers in the world, we pride ourselves on providing exceptional resources and instruction to expand the skills and knowledge of our students and artists. We strive to foster a new generation of glass artists and enthusiasts here in the Pittsburgh region.

Pittsburgh Glass Center is an important arts organization in Pittsburgh that is helping the city connect its history as a major producer in glass to its creative future through the innovative use of glass as art.

Mission – Glass Art: We teach it. We create it. We promote it. We support those who make it.

To apply for this job email your details to AAsearch@pittsburghglasscenter.org