Group Sales & Rentals Coordinator

Pittsburgh Zoo & PPG Aquarium


Website pghzoo Pittsburgh Zoo & PPG Aquarium

Zoo & Aquarium


This position provides assistance to the Group Sales & Rentals Manager in all areas, including private rental events, reception management, all group corporate and individual group sales, and various other sales programs.


  • Provides excellent customer service to all group sales clients through all steps of the process.
  • Runs reports (from the Zoo’s internal computer program) of the schedule of Zoo events and distribute to all Zoo departments weekly.
  • Assists with familiarization tours conducted by local convention and visitors bureaus.
  • Attend bridal shows, highlighting the event opportunities and vision of a Zoo experience.
  • Update imagery and data for events on the Zoo’s website, and various other planning websites and apps.
  • Collect positive client reviews with the goal of recognition and support on various web applications.
  • Stay abreast of wedding industry and corporate function trends.
  • Work with customers to meet their needs, make suggestions, and ensure that expectations are always exceeded.
  • Helps with ZooMobile appearances and other Marketing special events (10 times per year approx.).
  • Handle small animals for special events, rentals and marketing appearances.
  • Performs other related duties as required.
  • Works during rentals to admit/greet groups entering the Zoo, prepare and test sound equipment, help post signage throughout the Zoo, meet entertainment and others to help unload, assist Grounds and
  • Catering with setup as described by Group Sales and Rentals Coordinator.
  • Help with locking up buildings and break down of rentals.
  • Determines expenditures and identifies income generating opportunities for department.
  • Engage in creative promotional and sales opportunities within wedding industry including pop-up, micro, and off-season receptions.
  • Regularly update all online and social wedding publications.
  • Works with Creative Services to create, update, and design effective group sales and rental literature.
  • Recruits tour and receptive operators and group leaders by attending networking meetings, scheduling personal meetings/sales calls, attending conventions.
  • Provide outstanding service to rental clients. Including initial sales meeting and presentation, assisting with agendas, and coordination throughout the process.
  • Assists group tour and receptive operators with travel plans/itineraries in the Pittsburgh Region that will maximize their trip and include a comfortable visit to the Zoo.
  • Completes event contracts, follow-up with clients, and designs event layouts; creates floor plans and memos.


  • Bachelor’s degree and minimum of one year experience preferred.
  • Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work.  Employee can be depended upon to complete work in a timely, accurate and thorough manner and is conscientious about assignments.
  • Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Zoological Society.
  • Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Zoological Society.  Exhibits a professional manner in dealing with others, and works to maintain constructive working relationships.
  • Provides excellent customer service in the areas of guest relations and park beautification,
  • Answers visitor inquiries or finds someone who can.
  • Is knowledgeable of location of exhibits, restrooms, concessions, rentals, etc.
  • Disposes of litter and waste throughout the park and zoo facilities.

Physical Requirements:

  • Manual dexterity to operate office machinery such as personal computer, telephone, facsimile machine, copier, calculator, etc.
  • Position is primarily sedentary, usually sitting for long periods of time in an office setting.
  • Must be able to work evenings, weekends and holidays.
  • Position involves working in the park with exposure to all types of weather conditions.
  • Position occasionally assists with setting up of chairs and tables.

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Pittsburgh Zoo & PPG Aquarium

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