Outpatient Department Manager

Website POWER


POWER’s mission is to help women reclaim their lives from addiction and related emotional health issues and improve the well-being of future generations.  We are an agency committed to providing quality gender-responsive, trauma-informed treatment and recovery supportive services to women with substance use and co-occurring disorders.

The Outpatient Manager, who is a member of POWER’s Program Leadership Team, provides overall management of the outpatient programs in a way that reflects gender-responsive and trauma-informed care, and supports POWER’s mission, philosophy, policies and procedures, and new initiatives.

Essential Duties and Responsibilities

  • Provide program management and oversight of day-to-day activities in a manner that furthers the mission of the organization.
  • Work with the Clinical Director to develop creative quality programming that is gender and culturally sensitive, utilizes evidence-based models, and reflects best practices in the fields of addictions and mental health treatment; and help to operationalize the agency’s mission, values, and initiatives.
  • Provide reports to Clinical Director regarding major initiatives, personnel issues, budget concerns, and recommendations for program improvement. Use data and outcome information to assess effectiveness of programs and to help guide discussions about program improvements.
  • Develop, update, and maintain program specific procedures as needed to support agency policies and initiatives and to enhance program operations. Recommend updates to Agency policies and procedures as needed. Ensure all outpatient department staff have access and understanding of all agency and program specific policies and procedures.
  • Supervise and lead staff in a way that reflects trauma-informed principles. Conduct performance evaluations on supervisees in a timely manner and provide consistent feedback with regard to meeting program objectives and position responsibilities. Use coaching and counseling effectively to help staff meet professional and agency goals.
  • Ensure training needs of all outpatient staff are met and assist with development of Annual Training Plan that is consistent with regulatory requirements, agency mission and initiatives, and staff’s professional goals.
  • Ensure that all program activities are being carried out as defined by the agency and help identify barriers and offer solutions for effective implementation of program activities. Maintain adequate staffing for program coverage.
  • Facilitate team and other staff meetings in a manner that builds team cohesiveness and collaboration.
  • Maintain the outpatient programs at capacity and work with program staff and the Clinical Director to address issues related to utilization.
  • Help recruit, screen, interview employment candidates, and make recommendations for hiring staff.
  • Monitor maintenance of the facility and equipment and effectively problem solves to address issues in a timely manner to ensure the health and safety of clients and staff, as well as to comply with state, county, and local requirements.  Work collaboratively with Maintenance staff.
  • Participate in 24-hour on-call rotation as needed.
  • Assist in development of program budgets and implement the programs within the approved budgets.
  • Monitor data collection and submission so as to ensure the transfer of timely and accurate data that can be used for billing and outcomes measurement purposes as well as data driven decisions.
  • Develop and maintain collaborative relationships with community organizations and service providers; and work to enhance the effectiveness of intra and interagency relations. Maintain good public relations with all referral sources and the larger health and human service community by serving as an ambassador of all POWER programs and marketing the programs as needed through outreach activities.
  • Develop, implement, and participate in quality assurance activities to ensure quality of service delivery that reflects best-practices and ensure that all record keeping requirements are met by all staff members in a timely manner.
  • Participate in all staff development and training as required.
  • Remain knowledgeable about and maintain personal and program compliance with internal and external policies, procedures, regulations, and standards; including, for example, all of POWER’s policies and procedures and Quality Assurance Plan, DDAP requirements, State Licensing regulations, County Monitoring requirements, and managed care/insurance regulations. (Includes all laws and regulations related to the confidentiality of D&A clients.)


  • Master’s Degree in Social Work, Counseling, or related field and a minimum of five (5) years of clinical experience in a drug and alcohol or mental health setting, three (3) of which have been in a supervisory capacity, and preferred to have at least one (1) year experience in a licensed treatment facility. LCSW or LPC required.
  • Experience working across multiple systems preferred.
  • Strong leadership and organizational skills, and ability to develop effective teams.
  • Ability to balance clinical supervision with facility/program management.
  • Excellent written and verbal communication skills.
  • Value and exhibit excellent customer service.
  • Excellent computer skills, especially with Word, Excel, Outlook and Electronic Medical Records.  Ability to retrieve and analyze data for decision making.
  • Valid PA driver’s license.
  • Self-directed and flexible to meet the needs of administration and management, and ability to manage multiple tasks.
  • Understand and support a trauma-informed system of care.
  • Model and support clients and staff in health and wellness activities and with using healthy coping skills.
  • Support organization’s mission with a sensitivity of cultural diversity and workplace harmony.
  • Ability to secure FBI, Act 33 and 34 clearances.

As a service provider and employer, POWER values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Accordingly, POWER does not in engage in discrimination or harassment on the basis of race, color, religion, national origin, ancestry, citizenship status, gender, age, marital status, familial status, sexual orientation, physical or mental disability, veteran status, political affiliation, genetic code, or other factor protected by law.

If you meet the qualifications and are willing to embrace POWER’s mission, vision, and values, submit your resume and cover letter to: efrohnhofer@power-recovery.com

For more information about POWER, visit www.power-recovery.com

To apply for this job email your details to efrohnhofer@power-recovery.com