Senior Director, Care Transformation

Presbyterian SeniorCare Network


Website PSrCare Presbyterian SeniorCare Network

The Organization

Dedicated to making aging easier® since 1928, Presbyterian SeniorCare Network (PSCN) provides a broad continuum of living and care options, serving the needs of older adults from those who desire total independence and wellness opportunities to individuals who require nursing and/or compassionate end-of-life care. PSCN provides services to more than 6,500 older adults and persons with disabilities or special needs across 56 communities in 10 western Pennsylvania counties. Serving seniors and expanding programs and services for almost 100 years, PSCN is a Center of Excellence for Dementia Care, Rehabilitation, and End-of-Life. PSCN is Western Pennsylvania’s largest provider of aging services and senior living options, with several communities in the Pittsburgh region. PSCN offers person-centered care, which means that residents are given all the choice and flexibility possible in their daily living. This philosophy empowers residents and their families to be involved in making decisions that affect their lives.

Mission Statement:

PSCN is committed to enriching the aging experience through person-centered service and living options.

Values Statement:

Grounded in Christ-like values of benevolence and love of neighbor, PSCN pursues excellence, innovation, and collaboration to ensure individuals live well and team members have meaningful, engaging work.

With more than 2,100 employees, PSCN values compassion and growth in its team members. By using its LEANforward program, team members feel engaged and encouraged to redesign their work to make it easier to create value for the people served.

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The New Care Transformation Unit

PSCN is launching a new business unit within the organization: the Care Transformation Unit (CTU).  At the heart of the CTU’s development is the Triple Aim Model, a framework focused on care/service integration and social determinants of health, through which the team will function and carry out its mission:

  • Better Care for Individuals: integrated wellness model across time and location
  • Lower Per Capital Costs: potential to take risk and gain-sharing
  • Better Health for Populations: older persons with chronic conditions

The new staff of the CTU will be a dedicated team of experts, focused on the identification, development, implementation, and commercialization of transformational and scalable care management programs and services. The CTU will fundamentally shift care delivery for vulnerable seniors. The team of the CTU will function as the mechanism to seek and evaluate new business opportunities that have the potential to transform the care experience for seniors in the community at-large and the region, while rebalancing the PSCN portfolio of services and corresponding revenue. To maximize learning and strengthen the entire organization, the CTU will engage with existing service lines throughout PSCN, elevating Care Management and Managed Care readiness and potential opportunities to innovate by leveraging existing assets, competencies, and collaboration across the broader health care ecosystem.

Senior Director, Care Transformation Position Overview

With strength and experience in strategy and business development, the Senior Director is critical to the success of the CTU and will report directly to the PSCN Senior Vice President for Strategic Initiatives.

While this position will be primarily external facing, the Senior Director will also be intimately involved with internal operations within the CTU and across the organization, particularly for the first two (2) years.

From an internal perspective, the Senior Director will develop and execute the strategy of the new CTU, while running operations, conducting research, critically reviewing data, and assuring the financial, care, and quality outcomes. Continuous innovation and testing of ideas are the hallmark of this role. Internally, the Senior Director will collaborate with PSCN service line leaders to test and adopt new care models.  PSCN has a history of successful matrix relationships within and across service lines. This model is very familiar to our business units where the Unit/Center has cross-functional and cross-organizational authority for model and philosophy integrity, while the individual service lines and communities have accountability for execution and adherence.

From an external-facing perspective, it is anticipated that activities included during the first two years will allow PSCN to explore whether the CTU could achieve significant external impact with the advancement by the CTU of care model initiatives already in place or in the planning phase. The exploration of potential external impact will require that the Senior Director quickly engage with PSCN’s current contacts and partners, as well as identify new contacts and partners (e.g. physicians, hospitals/health systems, payers), who can be sources of business referrals or become contracted clients.

The Senior Director is primarily responsible for the following:

Strategy Development and Execution

  • Responsible for leveraging relationships and partnerships within and outside of PSCN for the development and commercialization of innovative care management solutions.
  • Scans the local, regional, and national markets to identify opportunities for the development and commercialization of innovative care management solutions and products/services to support home and community-based living.
  • Identifies and suggests innovative approaches to Care Management.
  • Collaborates to develop new chronic care models that incorporate elements of risk stratification, total cost of care, data analytics, predictive analytics, etc.

Revenue Generation

  • Identifies and promotes products and services to support home and community-based living.
  • Identifies, designs, and implements the business development of contracts to expand the programmatic and revenue success of the new CTU.
  • Generates contracts and revenue from sources including managed care organizations, licensure agreements, other senior living organizations, and private pay clients.
  • Manages the grant process for philanthropic monies received and requested.

Operational Management

  • Supervises the team of the CTU.
  • Responsible for managing CTU budget, project oversight including adherence to selection criteria, milestone achievement, and adherence to process metrics.
  • Works in collaboration with internal PSCN service lines for synergy and to spread the transformational impact across the PSCN portfolio and related entities.
  • Participates in implementing performance improvement opportunities within the Unit and across PSCN.
  • Maintains compliance with PSCN policy and procedure in accordance with governing laws, regulations, regulatory agencies, accreditation bodies and community standards.
  • Consistently upholds the mission, values, and behavior standards of PSCN. Maintains confidentiality.

Knowledge, Skills, and Abilities

Compassionate and driven, the Senior Director will support PSCN’s mission with a deep understanding of the role PSCN plays in the lives of clients, families, and the community. The successful candidate will lead with purpose to ensure the organization meets strategic goals, contributes positively to the workplace culture, and demonstrates professional acumen that is authentic and dedicated.

Demonstrable experience, competencies, and qualifications include:

  • Educational background that is relevant to the position. Experience in Health Care Administration or related field and previous experience with long-term care or senior service preferred.
  • Demonstrated knowledge of, and experience addressing, clinical and financial motivational factors for a variety of Managed Care Organizations and the data needed to demonstrate impact on those factors.
  • Entrepreneurial experience with new program or product within established company/organization or start-up company. A sense of entrepreneurial opportunism, with the ability to flex and adapt with changing conditions.
  • Experienced public speaker with excellent communication skills, both written and verbal, with the ability to serve as a strong external spokesperson for an organization.
  • Experience in business development and sales with the ability to create a compelling ask and close a deal.
  • Demonstrated leadership and foresight, including capitalizing on opportunities, identifying challenges, and anticipating course changes.
  • Strategic and tactical ability to manage programs, services and people.
  • Experience overseeing budgets, with the capability to allocate resources strategically and manage spending effectively.
  • Values an inclusive work environment and cultural competence.
  • Demonstrated capacity to work within the structure of a complex organization with multiple product lines.

Performance Objectives

In the near term, the new Senior Director will be expected to continue to deliver outstanding outcomes while successfully addressing the following in the first 6-12 months:

  • Validate the integrity of each service line’s commitment to, and adoption of, the PSCN Care Management framework as evidenced by cost and quality outcomes.
  • Assess organizational roles and relationships and collaborate with other service line leaders and topic experts to create the CTU infrastructure. Identify interface opportunities, project criteria and approval process, and data requirements to monitor CTU performance.
  • Develop the approach and process for identifying and formalizing external partnerships to advance commercialization of care models currently in place or in the planning phase.


This position offers a competitive salary in the $135,000 – $155,000 range and a traditional benefits package found with other nonprofit organizations of similar size, scope, and scale.

DEI Imperative

PSCN seeks to recruit candidates for employment that represent our diverse community in race, gender, religion, sexual orientation, and ability. Inclusive and equitable in our recruitment and retention practices, we are dedicated to uplifting diverse opinions and backgrounds in order to grow and evolve as a welcoming workplace for all.

How to Apply

Presbyterian SeniorCare Network has retained Nonprofit Talent to assist with this important organizational change process. Specific questions related to the position may be emailed to Michelle Pagano Heck, President, at Please direct all inquiries related to this position to Nonprofit Talent, and do not contact Presbyterian SeniorCare Network.

Resume, position-specific cover letter, and salary expectations can be uploaded here:

APPLICATIONS ARE DUE BY 5PM on September 27, 2021

To apply for this job please visit