Intake Concierge

Website SistersPlaceInc Sisters Place, Inc.

Empowerment - Housing - Wellness - Advancement

Position Description

First point of contact for clients, constituents, and guests at Sisters Place. Provides a range of resources and referral options. This job involves tasks such as welcoming guests in, making referrals, providing recommendations to collaborative organizations and other community resources, and triaging the intake of clients for Sisters Place services. Working with the public with a welcoming and friendly demeanor and great attention to detail.

General Accountabilities

  • Always uphold organizational culture while making guests feel welcomed and valued.
  • Professionalism and a friendly and approachable disposition are vital to making guests feel welcome.
  • Strong interpersonal skills, provide excellent public service, and can always maintain a composed and professional demeanor.
  • Need to be effective communicators, as they deal with people from a variety of backgrounds daily.
  • When issues or unexpected problems arise, the ability to think quickly to resolve them, good decision-making and problem-solving abilities are crucial.
  • Need to manage their time efficiently, multitask, and prioritize duties to ensure everything is completed in a timely manner.
  • Skill in developing relations with guests, clients, constituents, and internal departments.
  • Assist Empowerment Coach and Housing Services Director with referral and resources for all clients.  Collaboration of services with all staff to support clients.
  • Must be computer savvy and have an eye for detail.

Job Qualifications

  • Education: High school or equivalent.
  • Public and/or customer service experience preferred.

Skills

  • Detail Oriented & Organized
  • Team Player
  • Self-Motivated with Strong Work Ethic
  • Excellent Written & Oral Communication
  • Relates Well to People from Diverse Backgrounds
  • Respect and Empathy for Clients
  • Strong Respect to Confidentiality and Policies
  • Intermediate Computer Expertise- Microsoft Office, Google Suite
  • Judgement & Decision Making
  • Multi-Tasking

Duties and Responsibilities

  • Guests may have an issue with housing, basic needs, or have a question regarding services; deal with these inquiries to resolve issues quickly and efficiently.
  • Receive and redirect mail, phone calls, packages, etc.
  • Ensure that Intake Area is always clean and tidy.
  • Act as a liaison between guests and any department necessary.
  • Anticipate guests needs to accommodate them and provide an exceptional guest experience.
  • Manage resource and referral materials. Hard copy and electronic resource development and coordination.
  • Maintain inventory of supplies and request to order new items as needed.
  • File management and maintenance.
  • Organize paperwork according to an efficient filing system and digitalize all important documents.
  • Protect and update files as well as make them easily accessible to your colleagues.
  • Preserve the company’s records and manage paperwork effectively.
  • Store all paperwork in designated places and secure important documents.
  • Enter paperwork into an electronic system either by data entry or by using scanner.
  •  Safeguard data and information.
  • Create or update records with new files and information.
  • Refer to interagency Empowerment Coach & Housing Director (Basic Needs), Wellness Counselor (Mental Health, D&A and Physical Health) and Advancement Coach (Life Skills, Education, and Employment) for services when appropriate. Assists with overall service coordination/collaboration within the organization. Providing ad hoc administrative support to the team as required.
  • Participates in required meetings and reports to the Empowerment Coach & Housing Service Director for direction and supervision.
  • Maintains open communications -while respecting confidentiality- with clients, staff and other organizations participating in service plan.
  • Attends and successfully completes all mandated training as assigned. Assist in all events for Sisters Place from set up to break down.
  • Comply with Sisters Place dress code: jeans may be worn daily, no tennis shoes or t-shirts, must wear business casual attire for all external meetings.  Dress wear and business attire are required of all Sisters Place events.
  • Performs other related duties assigned by the Empowerment Coach & Housing Director.
  • Assists with overall service coordination within the organization, Chief Program Officer/Chief Operating Officer, and/or the Chief Executive Officer to further the Sisters Place mission.

Scope of Work

Manages Intake Area, welcomes all who enter building, answers phone and responds to emails, and refers to internal and external resources.  Manages Children’s Bookshelf project and inventory. Assists the Chief Program Officer/ Chief Operating Officer and Empowerment Coach & Housing Service Director with intake activities required by HUD and Sisters Place. Maintaining and monitoring of all files as required by HUD/Sisters Place.

HOURS: 10am-2pm, Monday-Friday

All qualified individuals are encouraged to apply. Act 33/34 clearances and drug screening is required pre-employment. No phone inquiries will be accepted without invitation. Please email resume pwood@sistersplace.org.

To apply for this job email your details to pwood@sistersplace.org