Operations Supervisor

Website Sojourner House


This position coordinates the Recovery Support component of a “women with children” residential program and oversight for seeing that there is sufficient coverage 24 hours a day/7 days a week. Trains and monitors staff performance; orders facility supplies, and makes suggestions for program and facility improvement. The Operations Supervisor provides primary oversight of maintenance of residential apartments and common areas. Responsible for medication monitoring and training of staff. Maintaining inventory of all operating supplies and orders as necessary. Provides oversight for van maintenance, and transportation requests to include: escorting, child care coordination, and scheduling residential appointments/calls. Functions as a Recovery Support Specialist when the schedule requires. The work involves meeting quality assurance standards, licensing, credentialing and regulatory compliance, and achieving program and client outcome goals as applicable to women experiencing problems related to substance abuse, life skills, and parenting.

Education: BS Degree in human services, or related field plus at least one year of paid experience required. Two years’ experience in residential facility management, staff supervision, or equivalent combination of training and experience related to D & A or residential programs preferred.

Position Qualifications:

  • Required: Self-directed and flexible to meet the needs of administration and management. The ability to engage staff and clients in a professional and courteous manner along with the ability to prioritize and manage multiple tasks. The Program Manager must possess strong computer skills including excellent written and verbal communication skills, and demonstrate value for excellent customer service.
  • The Operations Supervisor must be able to interact and obtain initial information from the clients while maintaining a positive, professional, and client-focused manner with a diverse population.
  • Strong leadership and organizational skills, and ability to develop effective teams and build consensus.
  • A demonstrated understanding of the dynamics of child development and family addiction and mental health issues
  • Model and support clients and staff in health and wellness activities and with using healthy coping skills.
  • Support organization’s mission with a sensitivity of cultural diversity and workplace harmony.
  • Ability to maintain a positive, solution-focused demeanor when responding to conflicts or problems.
  • Flexible to meet the needs of administration and management, and ability to manage multiple tasks.
  • Support organization’s mission with a sensitivity of cultural diversity and workplace harmony.
  • Demonstrates a commitment to Sojourner House philosophy and principles of treatment.
  • Valid PA driver’s license.


  • Ensures by action, direction and oversight that program services operate in accordance to program design and treatment philosophy.
  • Responsible for monitoring the workplace environment for cleanliness and safety of all parties.
  • Participates in the hiring process, recommending personnel actions, and actively ensuring there are adequate levels of staffing while following established agency policies, practices and procedures.
  • Responsible for establishing and maintaining positive working relationships with representatives from community supports and resources, and ensures reporting standards and requirements are met.
  • Responsible for day-to-day supervision, training and staff development activities to meet agency, program and regulatory guidelines.
  • Responsible for ensuring that the day-to-day program operations occur in accordance with applicable licensing, regulatory and/or credentialing compliance.
  • Develops performance appraisals, and maintains security of training, student and volunteer files.
    Participates in periodic review of operations.
  • Assists in the budgeting process and adhering to program budget/expenditure practices, policies and procedures.
  • Provides flexible program services to meet Sojourner House schedule requirements.
  • Participates in special projects or other duties as assigned.


  • Because of program treatment philosophy, persons identified with – or who have been diagnosed with – an alcohol or other drug dependence must be abstinent for at least two years prior to employment and remain abstinent throughout employment. All candidates must be willing to adhere to the Substance Abuse/Drug Free Workplace policy including pre-employment screening.
  • Must attend and participate in all required training (after hire) and complete a minimum of 12 hours of continued training each year, including 4 hours total of Tuberculosis, Sexually Transmitted Diseases and other health related topics plus 6 hours of HIV/Aids within the first two years and CPR & First Aid training within the first year of employment.
  • Ability to acquire Act 33/34 & FBI clearances (employer reimbursed – after contingent job offer.
  • Must obtain annual TB (PPD) testing (employer reimbursed – after hire.)

Working Conditions:

  • Work the hours necessary to complete the work- must be flexible with work schedule and work is completed within the in-patient treatment settings.
  • Work with clients who have complex needs, including but not limited to: substance use; mental health; communicable diseases; verbal and physical aggression.
  • Ability to lift and carry light boxes of files and supplies (less than 10 pounds) and ability to lift and carry a 35 pound child on occasion.
  • Ability to access clients within or outside the residential facility to meet therapy/intervention services standards, including ability to drive and ability to climb up to five (5) flights of stairs when required.
    Sojourner House, Inc. offers a competitive salary and excellent benefits.

Sojourner House is an Equal Opportunity Employer and Provider

Please submit a current resume and cover letter to careers@sjhpa.org.

To apply for this job email your details to careers@sjhpa.org