Program Manager

The Education Partnership

http://theeducationpartnership.org/

Website The Education Partnership

The Basics are a Big Deal

Reports to: Associate Director

JOB DESCRIPTION: The Education Partnership provides school supplies for students and their teachers in low-income schools in Southwestern PA. Our dedicated team of staff and volunteers embody the organization’s core values (equity, integrity, resourcefulness, respect and service) and work in a fast-paced, dynamic and collaborative office and warehouse space with a clear focus on helping kids in need.

The Program Manager will work directly with the Operations Team to ensure excellence in service for the Teacher Resource Center (TRC).

RESPONSIBILITIES:

Teacher Resource Center Program Coordination:

Teacher Communication:

  • Professionally mass communicate Teacher Resource Center schedules, opportunities and updates to partner school staff
  • Monitor and respond to teacher appointment and change requests

STEAM Lending Library Communication: 

  • Professionally mass communicate STEAM Lending Library opportunities and updates to partner school staff

 Teacher Resource Center Management

  • Create and implement plan to ensure TRC is staffed to manage need Teacher Resource Center Distribution
  • Collaborate with Senior Program Manager and STEAM Program Coordinator to ensure that all programs are cohesively serving according to TEP’s Strategic Plan and values
  • Coordinate with Volunteer and Inventory Coordinator and Operations Manager to ensure adequate volunteers and restock of product for Teacher Resource Center. Prepare teacher shopping list and check-in forms daily
  • Assist with product movement and restock using forklift and pallet jack
  • Warmly greet teachers, verify ID, clearly and firmly explain shopping instructions according to Check-in Procedures
  • Train volunteers and applicable staff to perform check-in tasks
  • Record relevant teacher data in Salesforce
  • Distribution related data entry and product sync
  • Work with Associate Director and Operations Manager to create and share accurate distribution reports

Staff Management, Process Documentation and Reporting:

  • Oversee  Program Coordinator performance, process and efficiency
  • Continually update and document processes and training for teacher data management
  • Maintain accuracy in teacher and deployment data while meeting tight Salesforce reporting deadlines

CORE COMPETENCIES: 

  • Display strong written and oral communication and organizational skills
  • Proven customer service experience, retail experience a plus
  • Possess strong attention to detail and thorough follow-through abilities
  • Be team and goal oriented
  • Manage, protect and communicate all information with an ability to handle sensitive and confidential information appropriately
  • Excellent problem-solving, analytical, technical, IT and numerical abilities
  • Flexible problem solving skills
  • Ability to promote the values, mission/goals of the organization while balancing current work priorities
  • Fluent in MS Office Suite, Google Suite and Salesforce or other CRM
  • Proven history of impeccable organization skills, attention to detail and follow through
  • Bachelor’s Degree required
  • Ability to obtain forklift certification within 90 days of hire
  • Ability to lift 35 lbs.
  • The following PA clearances, or proof of application of clearances, are required beginning employment and as a condition of continued employment:
  • Pennsylvania Child Abuse History Clearance
  • Pennsylvania State Police Criminal Record Check

COMPENSATION AND BENEFITS:

This is a full-time, salaried, exempt position based in Pittsburgh, Pennsylvania. Salary will be commensurate with applicant’s education level, experience and other attributes. Benefits will be discussed and considered as part of the overall compensation package.

Job placement at The Education Partnership will include successful past employer reference checks. All employment practices are in accordance with State of Pennsylvania and the EEOC guidelines and regulations. Storehouse for Teachers d/b/a/ The Education Partnership is a Pennsylvania nonprofit corporation and is subject to the governance of their Board of Directors 501(c)(3). The Education Partnership is an Equal Opportunity Employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law. 

TO APPLY:  Email cover letter and resume to: resumes@theeducationpartnership.org

To apply for this job email your details to Resumes@TheEducationPartnership.org