Community Engagement Intern

The Greater Pittsburgh Community Food Bank

  • Internship
  • Duquesne

Website The Greater Pittsburgh Community Food Bank

At Greater Pittsburgh Community Food Bank, we’re committed to diversity, equity, and inclusion. Our organization grows and succeeds when all members of the community, where we live and serve, have a seat at the table to help us ensure all of our neighbors have enough to eat. We invite candidates from all diverse backgrounds, including but not limited to race, gender, sexual orientation, abilities, etc., to join our team.

Job Summary

Organized, detail-oriented team player with passion for providing excellent service for internal and external customers while creating rewarding, fun and meaningful experiences that connect community members with Food Bank’s mission to feed people in need and mobilizing the community to end hunger.

Provides support to Community Engagement team for recruiting, orienting and placing an average of 7,000 volunteers per year in action with the Food Bank and growing that number in support of our strategic goals. Also occasionally supports volunteer efforts of key Food Bank partners and the Community Fundraising team for fundraising events.

Community Engagement Intern must have strong interpersonal and communication skills. The main focus of the position will be to create a comprehensive stewardship and recognition program for our large network of corporate and individual volunteers.

This position will also help to manage the volunteer schedule by interacting with prospective volunteers via email and phone inquiries. The intern will provide excellent customer service to volunteers and help increase engagement with the organization through the development of stewardship activities.

The incumbent must also be outgoing and enjoy working in a fast-paced, evolving environment, and demonstrate the ability to embrace the Food Bank’s commitment to treat all people with equity and respect

Key Responsibilities

Focus Area

  • Comprehensive Stewardship Plan: The community engagement team is excited to be incorporating donor strategies into their work to increase volunteer engagement and encourage giving. The Community Engagement Intern will help develop a tiered stewardship plan for volunteers based on number of hours volunteered in a year. Activities could include:
    • Coordinating an annual recognition event for volunteers.
    • Creating content for monthly touchpoints via email blast
    • Developing plan for in-person engagement activities like special thank you’s, tours, visits from executive team, etc.
  • Research Court-Ordered Community Service: Currently, the Food Bank does not accept court-ordered community service within our volunteer program but we receive numerous inquiries. This position would be responsible for connecting with other nonprofits who do utilize court-ordered community service volunteers and the court system for their reporting requirements to provide the information necessary for the Food Bank to determine whether it’s an opportunity to engage these volunteers.
  • Tour Path and Script: In our newly renovated facility, the intern will work in conjunction with the Engagement Team to develop a new tour path and write a congruent tour script. Working toward an approved tour path will ensure consistency in the information shared to our visitors.
  • Increasing Opportunities for Differently-Abled Volunteers: The Food Bank has one of the largest volunteer networks throughout the Three Rivers Region. We have a responsibility to provide safe, accessible opportunities for all volunteers. This position would help identify areas of opportunity throughout our program for volunteers with both intellectual and physical disabilities.

Volunteer Engagement

  • Coordinate and schedule volunteers on an on-going basis, or a single event, to provide necessary support for the Food Bank while providing meaningful stewardship and cultivation of Food Bank supporters.
  • Raise awareness and develop volunteer pool through various marketing tools including a volunteer database, email blasts and other communications; participation in community events; and by working with organizations that provide volunteers.
  • Maintain volunteer participation through regular communication, scheduling, record keeping and acting as liaison between the Food Bank and volunteers.


  • Act as a backup for the acceptance of food donations.
  • Helping with daily tasks such as monitoring the volunteer email, updating digital marketing in the breakroom, maintaining email blasts for review, etc.
  • Create timeline, implementation plans, and process documents for project management activities.


  • Pursuing Bachelor’s degree preferred in a relevant field or equivalent experience.
  • Excellent organizational, communication and writing skills; strong interpersonal skills; ability to work both independently and as part of a team.
  • Ability to maintain positive attitude and work environment; ability to work with a diverse group of people.
  • Ability to work with communities to engage and recruit volunteers through various channels.
  • Interest in working with fundraising or CRM database(s), project management software, electronic calendars, Microsoft Office Suite including Word, Excel and PowerPoint preferred.
  • Must be able to pass Act 33 and 34 clearance


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

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