Donor Relations Coordinator

The Neighborhood Academy

Website The Neighborhood Academy

REPORTS TO: Assistant Head of School for Development

JOB CATEGORY: Regular Full-Time


In collaboration with the Assistant Head of School for Development and the Development Team, the coordinator supports the department’s goals and ongoing efforts to build and nurture long-term relationships with donors and to encourage lifetime support of the school.  This position coordinates the implementation and management of a comprehensive donor relations program and assists in the following key areas: annual appeals, acknowledgements, correspondence, donor engagement including thank-you calls and scheduling appointments, donor engagement events, and day -to-day needs of the department. The primary role of the Donor Relations Coordinator is to provide our donors with exceptional service and ongoing positive interactions with the school.

As a core primary purpose, all job positions are to maintain the mission and vision of The Neighborhood Academy.


  • Review monthly lapsed donor reports and disseminate donor follow-up to appropriate staff, as needed.
  • Assist with annual appeal and data, as needed.
  • Assist with donor tribute/acknowledgements.
  • Provide support for engagement events including assisting with managing RSVPs, responding to donor inquiries, and managing event briefing preparations.
  • Assist with development of reports and marketing materials.
  • Assist with all other new and ongoing stewardship as assigned by the Head of School for Development and Director of Development.
  • Manage a portfolio of annual giving donors.
  • Assist in growing United Way program.
  • Stay on top of trends and best practices in the stewardship/donor relations field.
  • Other duties as assigned


  • Strong IT skills, especially Microsoft Office (including Word and Excel)
  • Experience with donor software
  • Self-starting, highly motivated, taking-charge personality.
  • Empathetic “people person” who understands the value of relationship building.
  • Excellent verbal, written communication and organizational skills.
  • Adaptable, flexible, teachable.
  • Open to new ideas and able to strategize and think creatively.
  • Moderate knowledge of development strategies.
  • Excellent interpersonal skills and ability to build and maintain productive relationships.
  • Highly organized, motivated individual with the desire to provide the highest level of customer service to internal and external audiences.
  • High level of accuracy and attention to detail.
  • Contribute positively to a fast paced, priority shifting and cooperative work environment.
  • Demonstrate a sense of professionalism. tact and discretion in handling confidential information.
  • Strong numeracy skills.


  • Bachelor’s degree in Marketing, Communications, English, Journalism or related fields.
  • Minimum of five years’ work experience with one years’ experience in non-profit development.
  • Demonstrate a sense of professionalism
  • Federal FBI & Criminal Background & Child Abuse Clearances


  • General office environment
  • Lifting of up to ten pounds
  • Travel up to 25% as needed, using own vehicle

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