Donor Experience Officer

University of Pittsburgh

Website University of Pittsburgh

PAE-Annual Programs – Pennsylvania-Pittsburgh – (22000343)

The Division of Philanthropic & Alumni Engagement (PAE) cultivates relationships with contributors, alumni, and other constituents on behalf of the University of Pittsburgh and UPMC, generating support for teaching, research, and care. As the hub for development and alumni relations efforts, PAE contributes to a bold, vibrant, and diverse academic community.
Primarily, we focus on:
• Philanthropy to the University and UPMC which drives innovation and enhances opportunities for students, faculty, researchers, and clinicians.
• Alumni relationships expressed across a community of 318,000 alumni spanning the globe.

Flexible hybrid and/or remote work opportunities may be offered for the right candidate.

This purposeful, collaborative work-supported by your engagement and giving-ensures that Pitt and UPMC grow stronger each year, benefitting this community, our region, and the wider world.

PAE fosters an intentionally inclusive workforce through a diversity framework that commits to collaborating and expanding the culture, identity, and wholeness of every staff member in measurable and deliberate ways.

The University of Pittsburgh’s Division of Philanthropic & Alumni Engagement is seeking a Donor Experience Officer (DXO) to join a progressive team within our Alumni Annual Giving Department.

Reporting to the Assistant Vice Chancellor, Alumni Annual Giving the Donor Experience Officer (DXO) is a valued member of the Alumni Annual Giving team. The DXO is an energetic, passionate, entrepreneurial, digital-first fundraiser that leverages modern communication tools to express gratitude and ask for philanthropic support for the University of Pittsburgh.

The work of this position is critically important to developing Pitt’s major gift, principal gift, and planned giving pipeline. The ideal candidate is organized with strong interpersonal skills and a passion for engaging with Pitt’s alumni, parents, friends, faculty and staff through video, social media, digital and in-person connections.

The DXO will manage a large portfolio of donors with the goal of building lasting relationships and creating meaningful experiences through engaging communications and one-on-one interactions. The DXO will connect donors to the University, its schools/colleges, campuses, and centers. They will solicit gifts between $1,000 and $50,000 annually and develop personalized strategies for increasing year-over-year retention of donors. The DXO partners with colleagues across the division of Philanthropic and Alumni Engagement to ensure the success of Pitt Day of Giving, the Chancellor’s Circle recognition society and its events, as well as other engagement opportunities for their portfolio of donors.

Bachelor’s degree required. 1-2 Years for fundraising experience, preferably in higher education
Superior verbal and written skills.

Excellent interpersonal, oral and written communication, and organizational skills. Familiarity with MS Office, web-based fundraising technology, and fundraising strategy desired. Establishing positive relationships is imperative. Must be creative, detail-oriented, possess project management and problem-solving skills, as well as the ability to prioritized and multi-task. Must be able to handle stress during peak times. Must possess the skills and ability to: be analytical; creative; big picture focused; resourceful; goal-oriented; autonomous.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets

Department Details The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit to learn more about this requirement.
Job Classification Full-time regular
Campus Staff.Development.II
Minimum Education Level Required Pittsburgh
Minimum Experience Level Required Baccalaureate
Work Schedule 3-5 years experience
Hiring Range TBD based on qualifications
Relocation Offered No
Visa Sponsorship Provided No
Background Check No
Child Protection Clearances For position finalists, employment with the University will require successful completion of a background check
Required Documents Resume, Cover Letter
Optional Documents Not Applicable

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