Senior Director of Community Services

Partners For Quality

Wilkinsburg, PA, USA Remote


US$70k+ (annually)


Full time


Sep 1

Milestone Centers, a subsidiary of Partners For Quality Inc., is a nonprofit, community-based human services agency supporting individuals with behavioral health challenges and intellectual & developmental disabilities in communities throughout Western Pennsylvania. Our Agency oversees 20 residential settings, two outpatient offices, three adult training facilities, a prevocational enterprise program, a consumer drop-in center, habilitation services, and two Health Care Quality Units in Butler and Warren, which train professionals in 18 counties. Milestone Centers has earned certification from the Sanctuary Institute for providing trauma-informed care. 

Responsible for the overall leadership and management of the community behavioral health service lines, ensuring delivery of the highest quality services. This position manages and evaluates the ongoing financial and operational priorities of community behavioral health services, supervises the development and implementation of plans and programs by monitoring performance and evaluation tools and standards used to determine effectiveness; approves and prepares reports submitted to the state, county, federal and other regulatory agencies and participates in all licensing visits.

  • Demonstrates and reflects a commitment to the mission and values of Milestone Centers by serving others with respect, dignity, and compassion.
  • Provides leadership and supervision to the agency’s community behavioral health teams and actively collaborates with staff to fulfill the Agency’s mission.
  • Utilizes Sanctuary Model’s shared values, the Sanctuary Seven Commitments, and tools to conduct daily tasks and maintains a strong understanding of trauma and its impact on individuals, organizations, and communities.
  • Demonstrates Sanctuary values and commitment to Non-violence, Emotional Intelligence, Social Responsibility, Democracy, Open Communication, Social Learning and Growth and Change.
  • Works with the Executive Director to fulfill the Agency’s mission, advance best practices, and routinely reports on current conditions and operational status.
  • Participates in, tracks all metrics involved with, and meets required submission timelines of the Value Based Purchasing (VBP) (BHHP) model related to the community behavioral health programs.
  • Establishes, monitors, and reports on department and program specific productivity measures.
  • Monitors and responds to Requests for Proposals (RFPs).
  • Plans, formulates, and executes new program and service development.
  • Identifies and evaluates opportunities for stabilization and growth of the community behavioral health programs.
  • Serves or delegates a liaison for community outreach, and local, state, and federal agencies.
  • Maintains a positive working relationship with other agencies within the local and statewide provider network and maintains a strong presence in provider advocacy associations.
  • Establish and maintain positive relationships with providers, businesses, and community members in the Wilkinsburg area to expand current local programming.
  • Maintains all appropriate licenses and ensures compliance standards from local, state, and federal regulations are fulfilled.
  • Oversees all financial and budgetary planning and execution within the community behavioral health continuum of care.
  • Establishes and maintains contracts with associations and organizations which will benefit and promote the Agency’s mission. 


  • A graduate degree in a human service-related field is strongly desired.
  • A minimum of five (5) years’ experience of executive-level leadership experience in a human services organizational setting
  • Affiliation with and leadership in local, state, or national professional or trade associations related to human services is preferred
  • Act 33, 34 clearance and FBI background check, if applicable
  • Valid PA Driver’s license
  • First Aid & CPR, certification


Starting at $70,000 - $80,000 /year

Cash Incentives:

Employees have the opportunity to earn additional money through various incentive programs:

  • $1,000 Employee Referral (for successfully referring someone to employment) 


Full Time employees enjoy a comprehensive benefits package:

  • Health, Dental and Vision Insurances (United Healthcare)
  • $1,200 cash payout option in lieu of Health Insurance coverage
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • 15 to 27 Paid Days Off / year
  • 8 Paid Holidays
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
  • Supplemental Insurance (AFLAC)
  • Optional 401(k) with Employer match

Work Perks!

  • Free parking
  • Employee Activities, Rewards and Recognition Programs
  • Comprehensive Employee Assistance Program
  • Credit Union
  • Educational Leave
  • Legal Services (Legal Shield)

Apply to this Position:

Interested applicants can choose to apply in any of the following ways:

  • Complete an employment application online
  • Email resumes:
  • Drop off resumes or apply in person: Partners For Quality, 250 Clever Road, McKees Rocks, PA 15136

Partners For Quality and its family of agencies are an equal opportunity employer.


Apply for this position Back to job

You must be logged in to apply to this job.

Partners For Quality

Our agencies are privileged to support persons throughout Western Pennsylvania. Our staff does what they love and loves what they do!