We are looking for an experienced Case Manager to join our team. The ideal candidate will have a background in social work, psychology, or a related field and be able to provide support to clients in need. The Case Manager will be responsible for assessing the needs of clients, developing individualized plans of care, coordinating services with other providers, and advocating for clients in order to ensure their needs are met. The successful candidate will have excellent communication and organizational skills, as well as the ability to remain calm and professional in difficult situations.

Essential duties and responsibilities include, but not limited to:

• Identify clients in partnership with ISAC (Immigrant Services and Connections)
• Screen/meet with clients to determine and assess gaps in service, English proficiency level, medical needs, social service and other needs, provide referrals, develop case management plans and track progress on a regular basis. Assure proper documentation is provided.
• Develop individual plan both short and long-term to include, whenever possible, development of English proficiency as well as building competence in accessing services independently
• Case management to support connection to services and referrals with partner agencies, county human service providers, schools, healthcare and government entities, etc.
• Work closely with Social Services navigators (bilingual community helpers) and interpreters.
• Take part in staff development and training opportunities.
• Collect and record program data amd produce reports as required.
• Participate in delivery of training to external service providers and outreach to client/immigrant communities.
• Other duties assigned needed.

Education and Experience

• Bachelor's degree (Social Work, Psychology preferred) from accredited institution.
• Experience with case management, immigrant services, service coordination.
• Alert to cross-cultural differences in dealing with vulnerable immigrant clients and their unique needs
• Demonstrated computer proficiency, especially with Microsoft Office Suite (Word, Excell), G Suite and Salesforce.

Travel

Travel is primarily local during the business day with current valid driver’s license required. Travel may be required to counties surrounding Allegheny County.

Skills

• Must be Bilingual: Fluency in English and Spanish (speaking, reading, writing) is essential
• Must be compassionate as well as professional
• Demonstrated ability to work effectively as part of a team
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Knowledgeable about available resources for Latino immigrants;
• Uncompromising ability to maintain confidentiality.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Language Skills-Ability to read, write and analyze written material, clear and creative writing
• Mathematical Skills- Ability to calculate figures and amounts such as discounts, interest, percentages, etc.
• Reasoning Ability- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, to talk, to hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, fax machines and filing cabinets. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Salary: From $21.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Pittsburgh, PA 15216: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Required)

Work Location: In person