BikePGH, a nonprofit bicycle and pedestrian advocacy organization, is seeking a highly organized people person with excellent communication skills to coordinate volunteers and community outreach logistics. If you are passionate about biking and walking, active transportation, and engaging the community through events such as OpenStreetsPGH, PedalPGH, The WMNBikePGH Summit, and more, this is your chance to make a difference in the lives of thousands of Pittsburghers.

BikePGH is committed to equity, diversity, and inclusion not only in how we shape our strategic goals and organizational work but who we employ on our staff and the volunteers on our board of directors. In recruiting for our organization, we welcome the life experiences that are shaped in part by, education, race, color, national origin, religion, gender, gender identity or expression, sexual orientation, genetics, disability, age, languages spoken, or veteran’s status.

Title: Volunteer & Community Outreach Coordinator 

Position: Full-time, Exempt

Target Start: December 2023

Salary: $41,000-$45,000 annually depending upon the relevancy of experience 

Hours: On average 40 hours per week, Often M-F 9-5. Events and neighborhood meetings often occur on weekday evenings or weekends, as such this position requires a flexible schedule and is not a traditional 9-5 weekday schedule during the summer months.

Reports to: Events Director

Mission: BikePGH is transforming our streets to make biking and walking commonplace for all Pittsburghers in order to improve our quality of life and reduce the harmful effects of car dependence in our communities.

Benefits: 

• Medical, vision, and dental insurance through UPMC;
• 20 days of paid time off annually – combined sick and vacation time; 
• 13 paid observed office holidays per calendar year;
• 401(k) benefits with a 3% employer match after six months;
• Employee paid supplemental short-term/long-term disability insurance through Aflac;
• $15/month cell phone reimbursement. 

Organizational Culture & Working Conditions:

• Work is mostly performed in an open office setting, but employees are able to work remotely;
• Our office is located in Lawrenceville and shared by a staff of 12; close to major bus lines with indoor and covered outdoor bike parking on-site;
• Professional but relaxed office atmosphere where employees are encouraged to be their authentic selves;
• No corporate dress code requirements;
• Working hours are often M-F 9-5 though working hours can be adjusted;
• Travel within the community and to events will be required;
• Ample opportunities for professional development and skill-building; 
• Exchange time off for weekend hours or hours worked beyond 40 in a workweek is available to ensure a healthy work-life balance.

Essential Functions and Duties:

Volunteer Management

• Recruits and retains volunteers through monthly newsletters, email, and in-person communications.
• Acts as onsite contact for volunteers at all BikePGH events.
• Collaborates with the Events Manager on volunteer roles & responsibilities at major events.
• Schedules and communicates relevant information with volunteers leading into events.
• Distributes documents created by the Events Manager, such as guides, maps, etc., along with clear instructions for volunteer use at events. 
• Keeps accurate records of volunteers and volunteer hours in a database.
• Manages monthly volunteer nights. 
• Coordinates volunteer appreciation events.

Community Outreach

• Plans, coordinates, and executes all outreach initiatives in the city and surrounding municipalities ​​with the goal of increasing email subscribers and members to the organization and informing the public about our mission. 
• Builds and maintains relationships with neighborhood constituents, businesses, and community groups.
• Educates people on BikePGH and our events at community organization meetings, tabling, or other opportunities across the city. 
• Expands outreach initiatives to gain more allies, subscribers, and/or member leads/prospects.
• Plans on-the-ground community outreach as it relates to BikePGH events – attends community meetings in OpenStreetsPGH neighborhoods, builds partnerships, invites all pertinent community organizations to participate, and coordinates resident outreach in advance of major events.
• Works in collaboration with the Events Director to distribute printed or mailed outreach materials and attend neighborhood specific event route committee meetings.
• Works with the Events Manager to ensure Outreach Associates are trained in best practices for community outreach, selling memberships, and coordinating relevant materials and messaging to be present at all outreach events.
• Keeps accurate records of communications with community contacts
• Coordinates event bike rack loans to community organizations / businesses and annual staffed bike valets as requested. 

Knowledge/Skills/Abilities:

• Passion for the mission of BikePGH and a strong interest in bicycle and pedestrian advocacy.
• Strong written and verbal communication and listening skills. 
• Experience with volunteer recruitment, community engagement, and relationship building.
• Comfort and confidence with public speaking and community engagement, interacting with the general public, striking up a conversation, selling memberships, etc. 
• Ability to communicate well and build relationships across cultural and ideological divides. 
• Ability to prioritize and manage time effectively. 
• Excellent organizational skills. 
• Ability to work independently and within a team to ensure volunteer needs are met across the organization. 
• Ability to work well under pressure and communicate kindly and clearly to volunteers during busy event days – troubleshooting, teamwork and being a main point of contact for volunteers and other community members. 

Experience/Education Requirements:

• Community organizing and community engagement
• Volunteer recruitment, scheduling, and coordination are preferred but not required.  
• Bachelor’s degree preferred
• Valid Driver’s License

Physical Demands:

• Work is performed in an office and remote settings. Travel within the community and to events will be required. 
• Utilizes normal speech and hearing necessary for extensive conversation. 
• Varied activities including sitting, reaching, bending, lifting up to 30 lbs, pushing/pulling, walking, or assisted walking via wheelchair or mobility device.
• Have the hand-eye coordination and manual dexterity needed to operate a computer, photocopier/scanner, telephone, and other office equipment.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How to Apply:

Write a compelling cover letter and submit it along with a resume. In your cover letter, tell us how you build and maintain community relationships (e.g., volunteer groups, neighborhood community groups, etc.); what specifically do you do to ensure these relationships are holistic and reciprocal?

Applications that do not answer the above question will not be considered.

Be sure to mention where you saw the opening advertised.

Applications will be reviewed on a rolling basis through November 2023 and considered until the position is filled. The ideal candidate would start employment no later than December 2023.

By email: Please send an email with a cover letter and resume to jobs@bikepgh.org with “Volunteer & Community Outreach Coordinator” in the subject line.