Senior Director, Care Transformation

Presbyterian SeniorCare Network

Pittsburgh, PA, USA Remote This position requires the candidate to be on-site in an office on either the Oakmont or Washington, PA campus 2-3days/week per the remote /team guidelines


US$135-155k (annually)


Full time


Sep 12

The Organization

Dedicated to making aging easier® since 1928, Presbyterian SeniorCare Network (PSCN) provides a broad continuum of living and care options, serving the needs of older adults from those who desire total independence and wellness opportunities to individuals who require nursing and/or compassionate end-of-life care.

As Western Pennsylvania’s largest provider of aging services and senior living options, PSCN offers person- centered care, which means that residents are given all the choice and flexibility possible in their daily living. This philosophy empowers residents and their families to be involved in making decisions that affect their lives.

For more information, please visit:

Center for Innovation & Care Transformation

In late 2021, PSCN launched a new business unit within the organization: the Center for Innovation & Care Transformation (CICT). At the heart of the CICT’s development was the Triple Aim Model:

  • Better Care for Individuals: integrated wellness model across time and location
  • Lower Per Capita Costs: potential to take risk and gain-sharing
  • Better Health for Populations: older adults with chronic conditions

Grounded in this framework, the CICT carries out its mission to transform how older adults get the care and services they need, when they need them, in the way they choose; fundamentally shifting care delivery, reducing fragmentation, duplication, confusion and cost, while improving understanding, adherence and outcomes.

The CICT serves as PSCN’s internal architect and engine working with internal partners as a dedicated team of experts, focused on the identification, vetting, planning, development, implementation, and commercialization of transformational and scalable care management programs and services. The CICT functions as the mechanism to seek and evaluate new business opportunities with the potential to transform the care experience for older adults in the community at-large, while also rebalancing the PSCN portfolio of services and corresponding revenue. To maximize learning and strengthen the entire organization, the CICT leverages assets and competencies through collaboration with existing service lines and identifies innovative opportunities in the broader health care ecosystem, thereby elevating Care Management and Managed Care skills.

Senior Director, Care Transformation – Position Overview

With strength and experience in strategy and business development, the Senior Director is critical to the success of the CICT and will report directly to the PSCN Senior Vice President for Strategic Initiatives.

There is a constant generation of ideas submitted to, or identified by, the CICT for consideration. In the less than 2 years since inception, the CICT received and evaluated over thirty (30) opportunities, selected twelve (12) for further exploration, and selected seven (7) initiatives for the first wave of development and implementation.

From an internal perspective, the Senior Director will support and oversee the continued deployment and expansion of the seven (7) initiatives that are already launched while running CICT operations, conducting research, critically reviewing data, and assuring attainment of the financial, care, and quality outcomes. Continuous innovation and testing of ideas are the hallmark of this role. It is imperative that the Senior Director collaborates with service line leaders across PSCN to test and adopt new care models and applications which improve results, scalability, and ROI. PSCN has a history of successful matrix relationships within and across service lines. This model is very familiar to the organization’s service lines where the CICT has cross-functional and cross- organizational authority for model and philosophy integrity, while the individual service lines and communities have accountability for execution and adherence.

From an external-facing perspective, the Senior Director will assess whether the CICT can achieve significant external/systemic impact with the advancement of the solutions already launched or in the planning phase. The exploration of potential external impact will require that the Senior Director quickly engage with PSCN’s current contacts and partners, as well as identify new contacts and partners (e.g. physicians, hospitals/health systems, payers), who can be sources of business referrals or become contracted clients.

The Senior Director is primarily responsible for the following:

Strategy Development and Execution

  • Responsible for leveraging relationships and partnerships within and outside of PSCN for the development and commercialization of innovative care management solutions.
  • Scans the local, regional, and national markets to identify opportunities for the development and commercialization of innovative care management solutions and products/services to support home and community-based living.
  • Identifies and suggests innovative approaches to Care Management.
  • Collaborates with internal service line leaders to develop new chronic care models that incorporate elements of risk stratification, total cost of care, data analytics, predictive analytics, etc.

Revenue Generation

  • Identifies and promotes products and services to support home and community-based living.
  • Identifies, designs, and implements the business development of contracts to expand the programmatic and revenue success of the CICT.
  • Generates contracts and revenue from sources including alternative payment models, licensure agreements, other senior living organizations, and private pay clients.
  • Manages the grant processes for philanthropic monies received and requested.

Operational Management

  • Supervises the team of the CICT.
  • Responsible for managing the CICT budget, project oversight including adherence to selection criteria, milestone achievement, and adherence to process metrics.
  • Works in collaboration with internal PSCN service lines for synergy and to spread the transformational impact across the PSCN portfolio and related entities.
  • Participates in implementing performance improvement opportunities within the CICT and across PSCN.
  • Maintains compliance with PSCN policy and procedure in accordance with governing laws, regulations, regulatory agencies, accreditation bodies and community standards.
  • Consistently upholds the mission, values, and behavior standards of PSCN. Maintains confidentiality.

Knowledge, Skills, and Abilities

  • Compassionate and driven, the Senior Director will support PSCN’s mission with a deep understanding of the role PSCN plays in the lives of clients, families, and the community. The successful candidate will lead with purpose to ensure the organization meets strategic goals, contributes positively to the workplace culture, and demonstrates professional acumen that is authentic and dedicated.
  • Demonstrable experience, competencies, and qualifications include:
  • Educational background that is relevant to the position. Experience in Health Care Administration or related field and previous experience with long-term care or senior services preferred.
  •  Demonstrated knowledge of, and experience addressing, clinical and financial motivational factors for a variety of alternative payment models (MCO, ACO), and the ability to evaluate these models for quality, operational and financial impact.
  • Entrepreneurial experience with new program or product within established company/organization or start-up company. A sense of entrepreneurial opportunism, with the ability to flex and adapt with changing conditions.
  • Experienced public speaker with excellent communication skills, both written and verbal, with the ability to serve as a strong external spokesperson for the organization.
  • Experience in business development and sales with the ability to create a compelling ask and close a deal.
  • Demonstrated leadership and foresight, including capitalizing on opportunities, identifying challenges, and anticipating/mitigating course changes.
  • Skilled in both strategic and tactical capabilities to not only envision the future but to also plan and manage programs, services and people.
  • Experience overseeing budgets, with the capability to allocate resources strategically and manage spending effectively.
  • Values an inclusive work environment and cultural competence.
  • Demonstrated capacity to work within the structure of a complex organization with multiple product/service lines.

Performance Objectives

In the first 3-6 months of employment, the Senior Director will be expected to:

  • Become very familiar with initiatives in-progress to guide them to successful implementation and/or assess attainment of targeted outcomes for those already launched.
  • Validate the adoption of each service line’s commitment to adopted models, e.g., the PSCN Care Management framework, and work with service line leaders to plan and implement solutions to address any identified gaps.
  • Formalize external partnerships to advance commercialization of care models currently in place or in the planning phase.


This position requires the candidate to be on-site in an office on either the Oakmont or Washington PA campus 2-3days/week per the remote /team guidelines, and offers a competitive salary in the $135,000 - $155,000 range and a traditional benefits package found with other nonprofit organizations of similar size, scope, and scale.

DEI Imperative

PSCN seeks to recruit candidates for employment that represent our diverse community in race, gender, religion, sexual orientation, and ability. Inclusive and equitable in our recruitment and retention practices, we are dedicated to uplifting diverse opinions and backgrounds in order to grow and evolve as a welcoming workplace for all.

How to Apply

Resume, position-specific cover letter, and salary expectations can be emailed to:


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