Digital Coordinator

Literacy Pittsburgh

Pittsburgh, PA, USA


US$36.3-47k (annually)

Outreach/Community Relations

Full time


Sep 19


The Digital Coordinator is responsible for leading Literacy Pittsburgh’s Digital Skills enrollment and placement process. The Digital Coordinator’s provides individualized or small group assistance to community members who need affordable home internet service, affordable internet-capable devices, and/or coaching in introductory digital skills in order to become effective home internet users. The coordinator’s work is part of Literacy Pittsburgh, 211 PA SW, and United Way of Southwestern Pennsylvania’s efforts to create a Digital Coordinator Network that will work to bring equitable internet access for community members.

 Essential Functions

  • Coordinate student placement in digital skills classes and workshops.
  • Work with the Digital Skills team to plan and coordinate the student process from inquiry through goal achievement, including appropriate class placement and progress monitoring.
  • Field inquiries from potential students and ensure that students entering the program are welcomed, informed, and prepared to begin classes.
  • Provide Digital Navigation hours in collaboration with PA 211 SW to support individuals seeking assistance or available resources pertaining to digital inclusion.
  • Enter student information into relevant data systems when necessary.
  • As part of the digital skills team, assess students.
  • Communicate efficiently with the digital skills team following all testing intake to ensure swift student enrollment into classes, tutoring options, or distance learning opportunities.
  • Assist with or lead student orientation sessions.
  • Provide referrals for students to address barriers and transitions needs as related to program participation.
  • All other duties as assigned by Special Projects Manager.

 Program Improvement and Compliance

  • Follow agency protocol and processes for effective data collection, entry, and service delivery.
  • Work with team to utilize data to monitor key performance metrics for program improvement.


  • Supervise volunteer classroom aides in the classroom-based program.
  • Support community-based partnerships that advance Literacy Pittsburgh’s mission by reaching new students and tutors, connecting with related service providers, and enhancing our program offerings.
  • As a member of the digital skills team, coordinate with student services team to provide case management support and referrals for students to address barriers and transition needs related to program participation.
  • Participate with internal agency committees and teams, as well as relevant external partnerships.

Education and Experience

  • Bachelor’s degree required, education or related field preferred.
  • Experience in working with adult learners preferred.
  • Experience teaching, tutoring, or training preferred.

 Additional Eligibility Requirements

  • Act 33/34 clearances
  • Covid 19 vaccination

 Skills and Competencies

  • Ability to organize and coordinate students.
  • Excellent communication skills, including verbal, written and public speaking.
  • Flexibility, adaptable to changing needs and schedules.
  • Ability to work independently and in a team.
  • Demonstrated ability to develop positive working relationships with, build rapport with, and motivate diverse groups of people to achieve their education and career goals.
  • Demonstrated organizational skills.
  • Proficiency in workplace digital platforms
  • A passion for education and educational programming
  • Strong interpersonal skills, including the ability to build relationships with diverse populations.
  • A team player attitude
  • A desire to continually learn and an ability to work in a fast-paced environment.

Work Environment

  •  Full-time in Downtown Center, some evening work is required.
  • Hybrid schedule

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Requires the ability to lift, push and carry up to 40 pounds.

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Literacy Pittsburgh

Better Lives Through Learning