Patient Care Specialist
Job Title: Patient Care Specialist
Status: Full-Time/Exempt/40 hours per week requiring flexibility/grant-funded
Compensation: $41,600 annual salary plus generous paid time off and benefits package
Prevention Point Pittsburgh (PPP) is a non-profit organization that seeks to improve the health and safety of individuals who use drugs through the provision of public health services. By both practicing and advocating for harm reduction approaches to substance use, PPP aims to empower individuals and communities to respond to substance use with compassion and understanding.
The Patient Care Specialist will provide support, assistance, and follow-up for program participants who receive physical and mental healthcare services from PPP through the mobile medical services project. The Patient Care Specialist will also assist with the logistical operations of the medical van and support the medical providers (contracted through Allegheny Health Network [AHN]) as appropriate. Additional responsibilities include completing mandated assessments with patients and shared responsibility for grant reporting activities. The Patient Care Specialist reports to the Mental Health Social Work Coordinator. Work activities will take place primarily in the field, including outdoor settings.
The mobile medical services project provides wound care, buprenorphine prescribing, pregnancy testing, referral to other levels of care, and dispensing of antibiotics and over the counter medications and supplements via a medical van at four weekly sites. Through the five-year SAMHSA grant that funds the Patient Care Specialist position, PPP has added street psychiatry services to the mobile medical project two days per week.
- Be present to staff PPP medical van sites to engage with individuals who receive services from the medical van.
- Regularly meet with program participants who receive services from medical providers at the medical van sites to assist with pre-appointment and post-appointment needs and maintain grant-required documentation.
- Manage medication refills and pharmacy partnerships.
- Check in patients according to established procedures, help assess their needs and update information for provider use. This may include help with scheduling appointments on the van, connecting and scheduling with other providers, planning for future appointments, medication management, etc.
- Be available at medical van sites to support program participants as well as medical providers and other staff and provide support for the operation of services, including driving the van.
- Assist with maintenance and upkeep of the medical van including registrations and inspections, and all equipment and supplies.
- Participate in regular discussions with medical providers and social workers regarding the provision and coordination of care for patients or potential patients.
- Prospect and engage in strategic partnerships with individuals in other organizations in order to establish relationships that result in the ability to refer participants to other levels of care.
- Manage program data, including Protected Health Information with all appropriate protections. This also includes grant-related documentation such as mandated GPRA reporting.
- Receive and facilitate referrals to medical van services.
- Be genuine, engaging, and trustworthy when interacting with program participants.
- Exemplify professionalism when working with partner agencies and authorities.
- Be accountable and responsive to program participants, partners, coworkers, and agency.
- Function as a team member and share in other responsibilities as required, including but not limited to attending events, obtaining training, undertaking research, and other duties as assigned.
- Attend and participate in regular staff meetings.
Requirements and Qualifications:
- Commitment to harm reduction philosophy and organizational mission.
- Understanding of and experience in clinical settings, patient-facing roles preferred. Working knowledge of AthenaNet preferred; some experience in any electronic medical record (EMR) system required.
- Certified Recovery Specialist (CRS and/or CFRS) or willingness to be trained and certified in first year required.
- NOTE: in addition to completing a training course, obtaining the CRS credential requires a statement that the applicant has 18 continuous months of recovery (recovery as defined by the applicant). The CFRS credential requires a statement that the applicant has been directly impacted by their own family member or loved one’s substance use.
- Accuracy and efficiency in maintaining necessary records, managing time, and establishing and maintaining boundaries appropriate for a harm reduction setting.
- Ability to ask for support from team and supervisor when needed.
- Understanding of safer injection practices, overdose prevention, testing procedures, disease transmission, and general substance use topics.
- Strong organizational skills and attention to detail; accuracy in documentation and data entry.
- Excellent interpersonal and team building, leadership, and oral and written communication skills.
- Willingness to work independently and creatively solve problems as they arise.
- Ability to handle confidential information with discretion and in compliance with applicable laws.
- Ability to multitask, prioritize, attend required engagements, receive feedback, and meet deadlines.
- Basic computer skills and proficiency with Microsoft Office Suite, email, and other core applications.
- Completion of all required trainings and certifications.
- A valid and unrestricted PA driver’s license is required for the duration of employment, as well as ability to be insured under agency’s policy (disqualifications generally include DUI/DWI or other reckless driving convictions in the last five years or more than two at-fault accidents in the last three years).
- Lifting 25 pounds, driving, sitting, standing, and climbing stairs are frequently necessary.
- Experience in previous harm reduction settings is preferred but not required.
People with personal or family experience with substance use, criminal (in)justice involvement, homelessness, and/or sex work; people of color, women, and members of the LGBTQIA+ communities; and people living with HIV/AIDS and/or Hepatitis C are strongly encouraged to apply. Applicants will not be asked personal details about citizenship, arrest or incarceration history, or drug use.
To apply, submit a resume and cover letter to email@example.com. Please include in the subject line “Patient Care Specialist.” Application will close once an appropriate pool of candidates has been identified. Applications will not be accepted in-person or by mail. Inquiries regarding this posting or updates on the hiring process may be directed to the email above - please do not call or drop by the office or service locations.
Please review www.pppgh.org prior to applying.
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