Development Operations and Analytics Manager

Greater Pittsburgh Community Food Bank

Duquesne, PA, USA Remote



Jul 28

At Greater Pittsburgh Community Food Bank, we're committed to diversity, equity, and inclusion. Our organization grows and succeeds when all members of the community, where we live and serve, have a seat at the table to help us ensure all of our neighbors have enough to eat. We invite candidates from all diverse backgrounds, including but not limited to race, gender, sexual orientation, abilities, etc., to join our team.

The Development Operations and Analytics Manager manages strategy and day-to-day operations that are crucial to a thriving development function. The Development Operations and Analytics Manager is directly responsible for maintaining, optimizing and building various fundraising systems and tools – including direct supervision of the organization’s gift entry, donor database and acknowledgment processes.

 Key Responsibilities

  • Foster the growth of best practices in the supporting areas of gift processing, data management, reporting and acknowledgement
  • With the direct support of other team members, the Development Operations & Analytics Manager oversees the database and donor information systems to ensure appropriate financial records are kept, donor acknowledgement happens in a timely and appropriate manner, and the database functions to support and inform all development program areas
  • Serve as the strategy lead for our database and related platforms and services
  • Coordinate strategy and day-to-day operations of department processes, systems and tools
  • Oversee maintenance of our donor database – ensuring department-wide data integrity and accuracy
  • Manage team that performs gift entry, acknowledgement and donor customer service
  • Act as primary guide in efforts to build out team and department-wide education for systems and tools
  • Establish and monitor KPIs, generate reports and analyze fundraising data to inform department’s efforts and planning
  • Lead the department’s systems improvements as well as identifying and championing various tech solutions that support fundraising goals
  • Provide holistic department support to ensure efficient and effective practices that advance our mission
  • Provide support for special projects, fundraising events, and other strategic fundraising initiatives as needed


  • An Associate’s or Bachelor’s degree in a relevant field or equivalent experience. Minimum three years of relevant constituent relationship database experience, preferably a fundraising setting
  • Demonstrated Microsoft Office skills, especially Excel and PowerPoint, and experienced in producing graphs, charts, and reports
  • Able to work in a fast-paced, team-oriented and changing environment
  • Flexible; able to manage multiple priorities simultaneously and meet deadlines
  • Desire to learn and grow
  • Impeccably organized and takes pride in meticulous attention to detail
  • Strong administrative and time management skills
  • Takes initiative and thinks strategically and analytically
  • Demonstrated critical thinking skills to analyze data and understand its relationship to the overall fundraising objectives
  • Commitment to maintaining a high level of confidentiality, sensitivity, tact, diplomacy and ethics
  • Act 33 & 34 Clearances


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How To Apply

 Follow the link to access our online application at click apply, create a login, fill out our online application and attach resume and cover letter.

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