Ticketing and Event Production Coordinator

Pittsburgh Arts & Lectures

Pittsburgh, PA, USA

Employment

US$35-40k (annually)

Customer Service

Full time

Aug 3

Do you love books and reading? The mission of Pittsburgh Arts & Lectures (PA&L) is to connect celebrated authors with the community, elevate civic discourse, and inspire creativity and a passion for the literary arts. Our commitment to knowledge, learning, integrity, and artistic excellence guides and informs our work. We endeavor to inspire members of diverse communities by providing opportunities to experience authors who speak on issues that reflect our values such as justice, compassion, civic responsibility, acceptance, courage, and equity. Join the exciting, inspiring work of PA&L connecting phenomenal national and local authors with the community, often in transformational ways!

PA&L is seeking a Ticketing and Event Production Coordinator to play an integral role in a dynamic literary organization, presenting 40 events each year with our supportive, highly collaborative, and passionate staff. The Ticketing Coordinator is responsible for ticketing operations in the Tessitura ticketing system, daily ticket sales, customer relationship management, order fulfillment, and coordinates aspects of event production.

PA&L is committed to creating a diverse, inclusive, and equitable environment for our employees, volunteers, and wider literary community. We welcome applicants from diverse backgrounds and experiences. BIPOC and LGBTQIA+ candidates are encouraged to apply! 

What you will do:

Ticketing and Sales (50%)

Works closely with the Sales and Ticketing Manager to ensure efficient, accurate ticket sales in the Tessitura ticketing system while providing excellent customer service.

  • Performs online, phone, and event box office duties, selling tickets utilizing the Tessitura ticketing system.
  • Provides stellar customer service. Acts as a front-line communicator for the organization
  • Is present at PA&L programs, including Ten Evenings, managing the box office at paid events.

Event Production Coordination (50%)

Works closely with Executive Director to facilitate the smooth operation of lecture events through clear communication, detailed schedules, and serving as liaison with event vendors, partners, and other participants.

  • Tracks all event details in shared spreadsheets.
  • Schedules venues, drivers, photographer, volunteers and other event participants as needed and provides and maintains excellent communication and professional relationships.
  • Creates and distributes detailed itineraries, schedules, and forms of written communication for all events.

General

  • Participates as an active team member collaborating to envision, plan, and execute program and marketing strategies aligned with PA&L’s mission and values.
  • Participates in DEAI staff development sessions.
  • Other duties as assigned.

What you will need:

  • A passion for literary arts and community, a sense of humor, and the ability to work collaboratively with a small, supportive staff.
  • 2 years of working experience with Tessitura ticketing and sales
  • Excellent interpersonal skills and a commitment to superb customer service
  • Commitment to community, diversity, and the essential role of literature and the arts
  • Strong oral and written communication skills
  • Ability to learn quickly with a high degree of comfort with numbers and technology
  • Organized, efficient, and deadline oriented
  • Works well in a collaborative, supportive, fun, and positive work environment
  • Proficient in Microsoft Office Suite
  • Proof of US-approved COVID-19 full vaccination status (including booster)
  • Availability and ability to attend meetings, evening events, and programs outside the office. This position is not exempt from overtime.

Position Competencies

  • Planning & Organizing
  • Customer Focus
  • Written and Verbal Communication
  • Detail Oriented
  • Technical Skills
  • Valuing Diversity

What we offer:

  • Salary of $35,000-$40,000 annually
  • 100% employer-provided Medical, Dental, Vision, and Disability Insurance plans with immediate coverage
  • 403(b) retirement plan with 25% employer match after 3 months
  • Generous Paid Time Off (PTO) package
  • ½ day Summer Fridays (between Memorial and Labor Day)
  • Winter Break (office is closed between Christmas and New Year’s)
  • Hybrid work-from-home/in-office model
  • Employer-paid parking lease at the Carnegie Museums
  • Paid professional development opportunities

EOE 

PA&L is an Equal Opportunity Employer. PA&L does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.  

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Pittsburgh Arts & Lectures

Creating community through the literary arts.

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